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FREQUENTLY ASKED QUESTIONS

Below you can find frequently asked questions about the ViB Community, programs,
tax information, and more. If you have a question that is not answered here,
please contact us below for further assistance.

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WHAT IS THE VIB COMMUNITY?

The ViB community is an active, directly engaged network of millions of
technology decision makers and influencers from several industries, including
software, cybersecurity, cloud computing, and more. ViB helps community members
make critical buying decisions for their organizations by offering curated
private appointments, educational webinars, and access to exclusive content
provided in conjunction with our technology vendor partners. Community members
also provide ViB with regular insight into their ongoing buyer needs so we can
stay involved in helping members continually achieve their goals.

Why do I have to re-register for the new ViB Community Portal?

Due to the technical updates to our ViB Community Portal, all ViB Community
members who were registered for the old version of the ViB Community Portal must
now register again. Please be sure to use your business email as the primary
email, and a personal email as an alternative method to contact you. 

Why am I not receiving a password reset email? 

If you are attempting to reset your password but are not receiving an email to
do so, it’s likely that you have not registered for the new ViB Community
Portal. Please take a moment to register for the new portal. If you are certain
that you have already registered for the new portal experience, please contact
us for assistance.





HOW DO I MAKE SURE I RECEIVE COMMUNICATIONS FROM VIB?

First, make sure your profile accurately reflects your personal and company
data. You may edit your profile here.

To ensure consistent delivery of communications from the ViB Community team,
please whitelist our relevant email domains:

 * virtual_intelligence_briefing@mail.vresp.com
 * news@virtualintelligencebriefing.com
 * news@virtualintelligencebriefing.io
 * donotreply@vib.community
 * @vib.tech
 * @vib.community


 


WHAT ARE THE DIFFERENT PROGRAMS I CAN PARTICIPATE IN?

 * Vendor appointments –  These are 1:1 meetings with a ViB technology partner
   who has a solution that matches a need you identify as part of your member
   profile. Meetings are interactive and work best when the community member
   comes to meetings ready to discuss pain points relevant to their solution
   needs. Given purchasing decisions usually require looking at several vendors,
   community members will be offered the opportunity to schedule meetings with
   more than one ViB technology partner.
 * Webinars – We offer opportunities to learn about solutions from a ViB
   technology partner. There will be multiple attendees in any given webinar and
   opportunities to ask questions, if desired.
 * Content – Often provided as PDF downloads, these are low-lift ways to learn
   about a solution at any time. Some community members may be at the early
   stages of solution investigation, so this aspect of community engagement can
   be very helpful to getting started on a buyer journey.
 * Surveys – Our surveys offer insight into different solutions, offerings from
   technology industry leaders, or generally help to inform ViB of community
   member needs. Participating in surveys directly influences the effectiveness
   of our curation process.

Our programs are designed to introduce products and services to community
members while providing quality leads to our technology partners. These programs
work best if you participate only when the solution or information aligns with
your needs and interests. As such, we reserve the right to decline participation
in any specific program if our community team feels there is a misalignment.


WHAT IS THE BEST WAY TO FIND PROGRAMS?

The ViB Community portal is a single source for finding programs that fit your
solution needs. You can log in to the portal at any time and see a list of
curated available programs. We update our database regularly, with well over 100
new programs introduced each month. 

 * We may also email you to let you know about programs that could be of
   interest based on your community profile. New community members should allow
   up to 10 business days to begin receiving these emails. To ensure safe
   delivery of our email, please add the following email addresses to your
   contacts and ask your IT department to whitelist them:
   * hello@vib.community
   * news@vib.tech
   * news@virtualintelligencebriefing.com
   * Virtual_Intelligence_Briefing@mail.vresp.com 


 


WHY WOULD I BE REJECTED FROM A PROGRAM?

Our technology partners have targeting requirements for their program offerings
to maximize value to their business. Potential reasons for rejection include: 

 * Your community member profile does not meet the target criteria.
 * Your organization is already a customer.
 * The webinar is closed to new registrants.

If you are rejected for a program, we encourage you to apply for others that
could be a fit. 

If you still feel that you are a good fit for a program, you can appeal the
rejection decision by replying directly to the disqualification email you
received. If you are unable to locate the email, you may also appeal by
contacting us with a brief explanation.


WHERE CAN I FIND YOUR PRIVACY POLICY?

View our privacy policy here.




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