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 * Home
 * Programs
   * Emotional Resilience for Leadership
   * Emotional Resilience for Women
   * Emotional Resilience for Sales
 * Products
   * The Attributes of Emotional Resilience
   * Pearls of Wisdom Jewellery
   * Maintaining Personal Power in a Changing World
   * The Proactiv8or® Guidance System
 * Testimonials
   * Coaching Testimonials
   * Facilitating Testimonials
   * Speaking Testimonials
   * Team Coaching Testimonials
 * About Us
 * Contact Us

Menu
 * Home
 * Programs
   * Emotional Resilience for Leadership
   * Emotional Resilience for Women
   * Emotional Resilience for Sales
 * Products
   * The Attributes of Emotional Resilience
   * Pearls of Wisdom Jewellery
   * Maintaining Personal Power in a Changing World
   * The Proactiv8or® Guidance System
 * Testimonials
   * Coaching Testimonials
   * Facilitating Testimonials
   * Speaking Testimonials
   * Team Coaching Testimonials
 * About Us
 * Contact Us


EMOTIONAL RESILIENCE
BE DECISIVE, BE INFLUENTIAL, GET RESULTS


THE HOME OF EMOTIONAL RESILIENCE

I am Noelene Dawes and I specialise in developing sustainable personal power to
grow leadership and sales results.

With extensive experience in the financial services industry, and a wealth of
experience in sales and service management, I know from real experience how
vital it is for leaders and salespeople to get traction early, achieve results,
and enjoy what they are doing. My clients build abilities in being decisive,
being influential and getting results.



On a Thursday morning in April 2000, the new Head of the business knocked on the
door of my office. Although we occupied adjoining offices, we rarely saw each
other. He arrived at the office each day before 7:00am closed the door,
diligently worked, called and met other executives, and left the office around
7:30pm, or so I was told. It was a critical time of change, the company had
recently been subject to a take-over and I had elected to accept redundancy.

He said “Noelene, I have just learned you are leaving us, I am sorry to hear
that and I am astounded that we weren’t able to find a place for you in this new
environment”. I explained… “After 16 years I feel it’s a bit like being a
teenager, I should leave home while I still think I know everything.” We both
chuckled and I continued… “But seriously, I believe it is time I moved on and
explored the possibilities within the wider world of business. I am not
especially tied to the world of insurance and I am not keen to return to a line
management position having enjoyed a range of responsibilities”.

He sat on the end of my expansive office desk return and quietly asked “What are
you going to do and more to the point, what would you love to do?” Without
thinking at all I replied “What I would love to do is to work with executives to
show them that wearing themselves and others out with overwork, undue pressure,
and reactive behaviour on a daily basis serves no purpose and is not practical
or effective. They must realise that the example they set is not useful for
them, others and especially not for the business”.

To this he replied “Best put me on your list as your first client!” We laughed
and he wished me well. I invested some months in looking at my new direction and
later heard he had suffered a major health crisis and had retired.

Thus my resolve was and is strengthened to pursue this path.

Unlocking Potential Pty Limited
PO Box 9
Cremorne Junction NSW 2090
Australia
ABN 40 095 618 410
Phone: +61 2 9904 9182
Email: Send me an email

Thanks to:

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TESTIMONIALS


"Thank you for facilitating the Business Swap Strategic Planning Retreat. We
achieved all of our outcomes: Thoroughly discuss issues; Make considered
strategic decisions; and Determine the actions necessary during the year. The
processes that you introduced us to is one we can continue to use for even more
effective board and executive meetings. Your skills kept us on track and on
time, while allowing flexibility to explore all issues. We felt engaged and
energised and very satisfied with the entire event, which has positioned us to
effectively move forward and grow."
Ann RolfeChair, Business Swap Board of Directors
“Removing myself from the day to day issues has always been my biggest
challenge, Noelene has challenged my thinking to allow me to strategically
operate at a higher level therefore ensuring that my time and energy is directed
at the activities that add value to the longevity of the business, I highly
recommend this course to any senior manager who is stuck in the day to day
issues BUT knows they need to be working on the bigger picture within their
organisation.”
Carlo LauricellaDirector, Applied Training Solutions P/L
"In charge of a large team responsible for multiple applications across
differing technologies and platforms, I found my managerial team (all skilled
and capable technologists) lacked the skills to effectively define
accountabilities, delegate meaningfully and report transparently. They also saw
me as the problem solver instead of resolution facilitator, stumping their
professional growth. I worked with Noelene to devise a program to address these
needs. Combining personal and team goals, the program addressed soft skills
needed to change their day to day work practices, in the framework of becoming a
high performance team leading high performance teams. The results were
excellent. 90% of the managerial team "got it" (10% moved on) and over time they
changed the way they operated. Trust and collaboration between team members
improved markedly, leadership skills improved, agreed managerial team goals were
set and met. The ensuing professional growth energised both the direct report
team and their downstream teams. As I move to my next assignment I will seek
Noelene out to deliver similar programs for me."
Gordon SneddonExecutive Manager, E-Systems & Automation, CommInsure EIT, Sydney,
NSW
"Thank you for facilitating the Business Swap Strategic Planning Retreat. We
achieved all of our outcomes: Thoroughly discuss issues; Make considered
strategic decisions; and Determine the actions necessary during the year. The
processes that you introduced us to is one we can continue to use for even more
effective board and executive meetings. Your skills kept us on track and on
time, while allowing flexibility to explore all issues. We felt engaged and
energised and very satisfied with the entire event, which has positioned us to
effectively move forward and grow."
Ann RolfeChair, Business Swap Board of Directors
“Removing myself from the day to day issues has always been my biggest
challenge, Noelene has challenged my thinking to allow me to strategically
operate at a higher level therefore ensuring that my time and energy is directed
at the activities that add value to the longevity of the business, I highly
recommend this course to any senior manager who is stuck in the day to day
issues BUT knows they need to be working on the bigger picture within their
organisation.”
Carlo LauricellaDirector, Applied Training Solutions P/L

© Unlocking Potential Pty Limited 2009