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Welcome
The Centre
What we do
Research
Macao Tourism Carrying Capacity (TCC)
Macao Tourist Satisfaction Index (MTSI)
Macao Visitor Profile Survey (VPS)
Macao Human Resource Monitor (MHRM)
Dashboards
Result of the Macao Tourist Satisfaction Index (MTSI)
Result of the Macao Visitor Profile Survey (VPS)
Result of the Macao Human Resource Monitor (MHRM)
News
Conferences
GReAT Alliance
Welcome
The Centre
What we do
Research
Macao Tourism Carrying Capacity (TCC)
Macao Tourist Satisfaction Index (MTSI)
Macao Visitor Profile Survey (VPS)
Macao Human Resource Monitor (MHRM)
Dashboards
Result of the Macao Tourist Satisfaction Index (MTSI)
Result of the Macao Visitor Profile Survey (VPS)
Result of the Macao Human Resource Monitor (MHRM)
News
Conferences
GReAT Alliance


 * Welcome
 * The Centre
 * What we do


OUR MISSION:  
TO INFORM AND ENLIGHTEN OUR CONSTITUENTS ABOUT THE MOST RELEVANT ISSUES AND
CHALLENGES CONCERNING TOURISM IN MACAO, BY INVESTIGATING, ADVANCING, AND SHARING
OUR KNOWLEDGE THEREOF.

 

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IMPORTANT DATES



19-20 October 2023

The 5th International Tourism and Retail Service Management Conference


3-6 September 2023

The 6th International Conference on Events (ICE2023)



19-20 October 2022

The 2022 International Tourism and Retail Service Management Conference (TRMC
2022)


2 June 2022

Public Lecture - Post-COVID Tourism Recovery Strategies for Macao and GBA
Tourism



ITRC is the policy research and industry development unit of the Macao Institute
for Tourism Studies (IFTM). The Centre serves as a management and public policy
think-tank and a knowledge provider for tourism and hospitality related
research. Funding for our activities comes solely from IFTM and the Macao SAR
Government.

We identify and initiate research projects critical to the Centre’s mission,
conduct theoretical and applied research grounded on practical relevance, and
communicate effective tourism planning, development and management practices
based on sound theories and principles.



Our activities include conducting policy and policy-review studies (commissioned
or otherwise), monitoring and evaluation studies, polling and opinion surveys,
support for academic research; communication via organizing seminars, workshops
and conferences, publication, communication and dissemination of research
findings, as well as research design and administration.


OUR TEAM

Leonardo (Don) A.N. Dioko, Phd.

Don is Director of ITRC and is Professor at IFTM’s Tourism College. As Director,
he initiates, leads and oversees the Centre’s principal research activities,
especially those that influence and shape policy, particularly policy research
commissioned by the Macao Government. He has been lead investigator on research
regarding Macao’s destination carrying capacity and tourism sustainability as
well as the Macao Tourism Satisfaction Index (MTSI).

Patrick Lo

Patrick lectures at IFTM in the area of quantitative methods and statistics. He
leads and manages all major data collection design and field implementation
efforts that are critical to all the Centre’s studies, ensuring the quality and
accuracy of data collected. His previous experience working for major polling
and research units in Hong Kong has proved valuable for the Centre and to the
outcome of its important studies.

Wendy Tang

Wendy received her master and bachelor degrees in social sciences, with focus on
economics. The valuable assistance she provides in all the Centre’s research
projects has been very instrumental to the effectiveness of ITRC and its
mission. Her contribution to the design, data collection and efficient
administration of all our research projects - including the preparation of our
reports to the highest quality - has been and continues to be immense.

Janice Leong

Janice received her Master’s degree in Statistics and Bachelor’s degree in
Mathematics, Operational Research, Statistics & Economics (MORSE). She assists
in database management, statistical analysis and data visualization for ITRC
research projects, and contributes to publication of high quality reports. She
also provides administrative support to the Centre and assists with event
organization.

 


VISIT US

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IFTM Tourism Research Centre (ITRC), 70-78 Rampa do Forte de Mong Ha, Macao

Email itrc@iftm.edu.mo , Tel: 8598-3015

 


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IFT Tourism Research Centre (ITRC), 70-78 Rampa do Forte de Mong Ha, Macau,
Macauitrc@ift.edu.mo