urlscan.io logo urlscan.io
SecurityTrails logo

www.aetna.com Open in urlscan Pro
206.213.211.171  Public Scan

Back to summary
Submitted URL: https://click.e.myplanportal.com/?qs=382d1657a459ff989a877d17a6dcafa9439550722315aa5dc9cadfeb6937efdd628eecd108ee783b158f2f1d96ea...
Effective URL: https://www.aetna.com/about-us/contact-aetna.html
Submission: On May 04 via api from US — Scanned from DE

Form analysis 3 forms found in the DOM

/search-results.html

<form class="searchform--desktop searchformdesktop" action="/search-results.html">
  <div class="megamenu__nav--search">
    <label for="globalSearch" class="nav__search--text">Search</label>
    <button class="nav__search--icon" aria-label="search"></button>
    <input type="text" name="query" class="nav__search--input" id="globalSearch" placeholder="Search">
    <input type="hidden" name="offset" value="0">
    <button class="nav__close--icon clear-input" aria-label="clear search"></button>
  </div>
</form>

/search-results.html

<form class="searchform--desktop searchformmobile" action="/search-results.html">
  <div class="megamenu__nav--search">
    <label for="mobileSearch" class="nav__search--text">Search</label>
    <button class="nav__search--icon" aria-label="search"></button>
    <input type="text" name="query" class="nav__search--input" id="mobileSearch" placeholder="Search">
    <input type="hidden" name="offset" value="0">
    <button class="nav__close--icon clear-input" aria-label="clear search"></button>
  </div>
</form>

POST /aem-services/api/gatewayservice/post

<form class="formstyle--fullbox generic-aet-form displaysubmitinline container section     sfmform" novalidate="novalidate" method="POST" data-aeth-script="form" aria-live="polite"
  data-thankyoupage="https://www.aetna.com/individuals-families/using-your-aetna-benefits/aetna-mobile/health-app/thank-you-aetna-app.html" action="/aem-services/api/gatewayservice/post" data-sfmc-connection="true"
  data-use-paginationtext="Step {0} of {1}" data-loaded="true">
  <div class="row">
    <div class="form__wrapper col-sm-12 col-lg-6 offset-lg-3 ">
      <!-- PAYFLEX ERROR SUMMARY -->
      <div class="errorSummary hidden" aria-hidden="true">
        <div class="summaryTitle">
          <span tabindex="-1" class="errorMsg"><strong>Error or missing data. Please check your entries for an error message.</strong></span>
        </div>
      </div>
      <div class="form-body">
        <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 aem-Grid--xs--12 ">
          <div class="input aem-GridColumn--default--none aem-GridColumn--offset--xs--0 aem-GridColumn aem-GridColumn--xs--none aem-GridColumn--default--12 aem-GridColumn--offset--default--0 aem-GridColumn--xs--12">
            <div class="forminput generic-form-input responsive-input  
              ">
              <div class="forminput__wrap">
                <label for="mobileNumbers" class="forminput__label ">MOBILE NUMBER </label>
                <input id="mobileNumbers" type="text" name="mobileNumbers" title="Please enter 11 digits (1 plus your number) without hyphens" pattern="^\d{11}$" aria-describedby="description-mobileNumbers">
                <span class="help-text" id="description-mobileNumbers">Please be sure to add a 1 before your mobile number, ex: 19876543210</span>
              </div>
            </div>
          </div>
          <div class="hiddenfield aem-GridColumn--default--9 aem-GridColumn aem-GridColumn--default--newline aem-GridColumn--offset--default--0"><input type="hidden" name="subscribe" value="true">
          </div>
          <div class="hiddenfield aem-GridColumn--default--9 aem-GridColumn aem-GridColumn--default--newline aem-GridColumn--offset--default--0"><input type="hidden" name="resubscribe" value="true">
          </div>
          <div class="hiddenfield aem-GridColumn--default--9 aem-GridColumn aem-GridColumn--default--newline aem-GridColumn--offset--default--0"><input type="hidden" name="keyword" value="NUMBER">
          </div>
          <div class="hiddenfield aem-GridColumn--default--9 aem-GridColumn aem-GridColumn--default--newline aem-GridColumn--offset--default--0"><input type="hidden" name="butype" value="comm">
          </div>
          <div class="hiddenfield aem-GridColumn--default--9 aem-GridColumn aem-GridColumn--default--newline aem-GridColumn--offset--default--0"><input type="hidden" name="sfmcAction" value="/sms/v1/messageContact/MTMwNzo3ODow/send">
          </div>
        </div>
      </div>
      <input type="submit" value="Send me a text" class="btn btn--primary">
    </div>
  </div>
</form>

Text Content

Skip to main content
Contact us Español
 * Contact us
 * Español

Search
Explore Aetna sites


 * EXPLORE AETNA SITES

 * Individuals & Families
 * Affordable Care Act
 * Medicare
 * Medicaid
 * Providers
 * Employers
 * Agents & Brokers
 * Partners
 * Careers
 * About Us

Explore Aetna sites
 * Individuals & Families
 * Affordable Care Act
 * Medicare
 * Medicaid
 * Providers
 * Employers
 * Agents & Brokers
 * Partners
 * Careers
 * About Us


 * Who we are
    * Our mission
       * Diversity and inclusion
       * Code of conduct
   
    * About Aetna
       * Our history
       * Our leadership team
       * Facts and subsidiaries
   
    * News & analysis
   
   secondary menu close
 * Initiatives
    * Corporate responsibility
    * Racial & ethnic equity
   
   secondary menu close
 * Investors
    * Investors
   
   secondary menu close
 * Health section
    * Access
    * Community
    * Innovation
    * Well-being
   
   secondary menu close

Login

Login

Back
Menu Mobile menu for the website. Navigation Menu Menu Close
Search
 * Who we are
 * Initiatives
 * Investors
 * Health section
 * Explore Aetna sites
 * Contact us
 * Español

Login


 * WHO WE ARE

 * Our mission
 * About Aetna
 * News & analysis
 * 


 * INITIATIVES

 * Corporate responsibility
 * Racial & ethnic equity
 * 


 * INVESTORS

 * Investors
 * 


 * HEALTH SECTION

 * Access
 * Community
 * Innovation
 * Well-being
 * 


 * EXPLORE AETNA SITES

 * Individuals & Families
 * Affordable Care Act
 * Medicare
 * Medicaid
 * Providers
 * Employers
 * Agents & Brokers
 * Partners
 * Careers
 * About Us


 * OUR MISSION

 * Diversity and inclusion
 * Code of conduct


 * ABOUT AETNA

 * Our history
 * Our leadership team
 * Facts and subsidiaries

 * Who we are
    * Our mission
       * Diversity and inclusion
       * Code of conduct
   
    * About Aetna
       * Our history
       * Our leadership team
       * Facts and subsidiaries
   
    * News & analysis
   
   secondary menu close
 * Initiatives
    * Corporate responsibility
    * Racial & ethnic equity
   
   secondary menu close
 * Investors
    * Investors
   
   secondary menu close
 * Health section
    * Access
    * Community
    * Innovation
    * Well-being
   
   secondary menu close

Login


CONTACT AETNA®






GET THE ANSWERS YOU NEED HERE

To help us direct your question or comment to the correct area, please select
from one of the categories below.


REQUEST TO USE AN AETNA LOGO


For current employers, health care professionals and producers get the Aetna
logo.


For others, request to use the Aetna logo.




GENERAL INQUIRIES

 

I want to contact:

 

Member services

 

Investor

 

Member of the media

 

The Aetna Foundation




WHERE TO FIND US


WRITE US


Aetna Inc.
151 Farmington Avenue
Hartford, CT 06156
USA




CALL US

 

1-800-US-AETNA (1-800-872-3862) (TTY: 711) between 8:00 AM and 6:00 PM ET.

 

This is the phone number for the Corporate Contact Center. They do not have
access to member accounts but they can provide Aetna Member Services contact
information. For your convenience, we recommend that you add your Member
Services number to your phone contacts.

 

If you are an Aetna member with questions about your coverage, please refer to
our Member Services page for login information and additional ways to contact
us.

 

See Aetna Member Services information




REACH US ON TWITTER


We want to make it easier for you to live healthier. Join us in a conversation
about the future of healthcare. Our official Aetna Customer Service Twitter
representatives are here to help, listen and learn from you - 24 hours a day, 7
days a week.

 

@Aetna

 

@AetnaHelp




MORE WAYS TO REACH US BY AUDIENCE

 * Members
 * Employers and organizations
 * Health care professionals
 * Producers
 * Aetna partners

Thank you for your feedback.

More ways to reach us by audience
 * Members
 * Employers and organizations
 * Health care professionals
 * Producers
 * Aetna partners


LEGAL NOTICES

Aetna is the brand name used for products and services provided by one or more
of the Aetna group of companies, including Aetna Life Insurance Company and its
affiliates (Aetna).

See all legal notices
 * 
 * 
 * 
 * 
 * 

 * AETNA APPS
   
 * CAREERS
 * FAQs
 * GLOSSARY

 * ACCESSIBILITY SERVICES
 * PLAN DISCLOSURES
 * PROGRAM PROVISIONS
 * GRIEVANCE FORM

 * NEWS AND ANALYSIS
   
 * HEALTH CARE REFORM
 * INVESTOR INFO
 * SITE MAP

 * TERMS OF USE
 * LEGAL NOTICES
 * PRIVACY CENTER
 * NONDISCRIMINATION NOTICE

 

©2022 Aetna Inc.

For language services, please call the number on your member ID card and request
an operator. For other language services: Español-Spanish | 中文 | Tiếng Việt |
한국어 | Tagalog | Pусский | العربية | Kreyòl | Français | Polski | Português |
Italiano | Deutsch | 日本語 | فارسی | Other languages ...


YOU ARE NOW BEING DIRECTED TO THE AMA SITE

Links to various non-Aetna sites are provided for your convenience only. Aetna
Inc. and its subsidiary companies are not responsible or liable for the content,
accuracy or privacy practices of linked sites, or for products or services
described on these sites.


Continue


YOU ARE NOW BEING DIRECTED TO THE GIVE AN HOUR SITE

Links to various non-Aetna sites are provided for your convenience only. Aetna
Inc. and its subsidiary companies are not responsible or liable for the content,
accuracy or privacy practices of linked sites, or for products or services
described on these sites.


Continue


YOU ARE NOW BEING DIRECTED TO THE CVS PHARMACY SITE

Links to various non-Aetna sites are provided for your convenience only. Aetna
Inc. and its subsidiary companies are not responsible or liable for the content,
accuracy or privacy practices of linked sites, or for products or services
described on these sites.


Continue


YOU ARE NOW BEING DIRECTED TO THE CDC SITE

Links to various non-Aetna sites are provided for your convenience only. Aetna
Inc. and its subsidiary companies are not responsible or liable for the content,
accuracy or privacy practices of linked sites, or for products or services
described on these sites.


Continue


AETNA IS PROUD TO BE PART OF THE CVS HEALTH FAMILY.

You are now being directed to the CVS Health site.

Continue


YOU ARE NOW BEING DIRECTED TO THE APPLE.COM COVID-19 SCREENING TOOL

Links to various non-Aetna sites are provided for your convenience only. Aetna
Inc. and its subsidiary companies are not responsible or liable for the content,
accuracy, or privacy practices of linked sites, or for products or services
described on these sites.


Continue


YOU ARE NOW BEING DIRECTED TO THE US DEPARTMENT OF HEALTH AND HUMAN SERVICES
SITE

Links to various non-Aetna sites are provided for your convenience only. Aetna
Inc. and its subsidiary companies are not responsible or liable for the content,
accuracy, or privacy practices of linked sites, or for products or services
described on these sites.


Continue


YOU ARE NOW BEING DIRECTED TO THE CVS HEALTH COVID-19 TESTING SITE

Links to various non-Aetna sites are provided for your convenience only. Aetna
Inc. and its subsidiary companies are not responsible or liable for the content,
accuracy, or privacy practices of linked sites, or for products or services
described on these sites.


Continue


YOU ARE NOW BEING DIRECTED TO THE FIGHT IS IN US SITE

Links to various non-Aetna sites are provided for your convenience only. Aetna
Inc. and its subsidiary companies are not responsible or liable for the content,
accuracy, or privacy practices of linked sites, or for products or services
described on these sites.


Continue


YOU ARE NOW LEAVING THE AETNA WEBSITE

Links to various non-Aetna sites are provided for your convenience only. Aetna
Inc. and its subsidiary companies are not responsible or liable for the content,
accuracy, or privacy practices of linked sites, or for products or services
described on these sites.

Continue


LOGIN

Please log in to your secure account to get what you need.

Continue


YOU ARE NOW LEAVING THE AETNA MEDICARE WEBSITE.

 

The information you will be accessing is provided by another organization or
vendor. If you do not intend to leave our site, close this message.

Continue


GET A LINK TO DOWNLOAD THE APP

Just enter your mobile number and we’ll text you a link to download the Aetna
Health app from the App Store or on Google Play.


 

Message and data rates may apply*

Error or missing data. Please check your entries for an error message.
MOBILE NUMBER Please be sure to add a 1 before your mobile number, ex:
19876543210








THIS SEARCH USES THE FIVE-TIER VERSION OF THIS PLAN

 

Each main plan type has more than one subtype. Some subtypes have five tiers of
coverage. Others have four tiers, three tiers or two tiers. This search will use
the five-tier subtype. It will show you whether a drug is covered or not
covered, but the tier information may not be the same as it is for your specific
plan. Do you want to continue?
 

back

Continue


APPLIED BEHAVIOR ANALYSIS MEDICAL NECESSITY GUIDE

By clicking on “I Accept”, I acknowledge and accept that:
 

The Applied Behavior Analysis (ABA) Medical Necessity Guide helps determine
appropriate (medically necessary) levels and types of care for patients in need
of evaluation and treatment for behavioral health conditions. The ABA Medical
Necessity Guide does not constitute medical advice. Treating providers are
solely responsible for medical advice and treatment of members. Members should
discuss any matters related to their coverage or condition with their treating
provider.

Each benefit plan defines which services are covered, which are excluded, and
which are subject to dollar caps or other limits. Members and their providers
will need to consult the member's benefit plan to determine if there are any
exclusions or other benefit limitations applicable to this service or supply.

The conclusion that a particular service or supply is medically necessary does
not constitute a representation or warranty that this service or supply is
covered (i.e., will be paid for by Aetna) for a particular member. The member's
benefit plan determines coverage. Some plans exclude coverage for services or
supplies that Aetna considers medically necessary.

Please note also that the ABA Medical Necessity Guide may be updated and are,
therefore, subject to change.

Medical necessity determinations in connection with coverage decisions are made
on a case-by-case basis. In the event that a member disagrees with a coverage
determination, member may be eligible for the right to an internal appeal and/or
an independent external appeal in accordance with applicable federal or state
law.

I Accept


AETNA IS PROUD TO BE PART OF THE CVS FAMILY.

You are now being directed to CVS caremark® site.

Continue




Opens in a new tab