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Thursday, 28 March 2024


EA LOGIN VERIFICATION HELPS KEEP YOUR ACCOUNT SAFE. WE’LL SEND YOU A CODE TO
MAKE SURE IT’S YOU WHEN A NEW DEVICE TRIES TO LOG IN TO YOUR EA ACCOUNT.

Turn on Login Verification Set up the app authenticator Choose verification
methods Backup codes More help

Using the app authenticator for Login Verification is the safest way to keep
your account secure.

Here’s how to set it up.

Follow this video guide to learn how you can turn on Login Verification or
follow the steps in this article.

 1. Go to your EA Account Security settings.
 2. Under Login Verification, select Turn On.
 3. We’ll send you a code via the method you choose. Use that code to activate
    Login Verification.



Turning on Login Verification for the first time? You’ll get your first code via
email only.

After you turn on Login Verification, you can set up multiple methods to get
codes.

NOT GETTING CODES TO YOUR EMAIL ADDRESS?

Try resending the code. If that doesn’t work, make sure: 

 * your inbox isn’t full
 * you’ve checked the spam folder
 * you or your service provider haven’t blocked us
 * you’re logged in to the right EA Account.
   * If you’re logged in to a different EA Account, your codes might go to the
     wrong email.

Tip: Keep your email address up to date so you can always get your codes.

HOW TO CHECK YOU’RE LOGGED IN TO THE RIGHT EA ACCOUNT

 1. Open an incognito browser window.
    * It’s important you use an incognito browser, because your normal browser
      can have issues with the cache.
 2. Go to your EA Account Connections settings.
 3. You can see which platforms are linked to your account on this page.

If the platform you play on isn’t linked, you probably have more than one EA
Account, and the EA Account you’re playing from doesn’t have Login Verification
turned on. Here’s how to fix it.

 1. Log out of your EA Account and close the browser.
 2. Open a new incognito browser.
 3. Log in to your EA Account using the individual platform login buttons.
    * For example, if you play on Xbox, select the Xbox icon and log in using
      your Xbox ID.
 4. Once you’ve logged in, go to your EA Account Connections settings and check
    you see your platform linked.
 5. Go to the Security tab.
 6. Make sure Login Verification is turned on. If you need help, follow these
    steps.

IF YOU CAN’T ACCESS YOUR EMAIL ADDRESS

If you can’t access or remember the email address you used to make your EA
Account, try these steps.

When you use the app authenticator, you’ll get a code from the Google
Authenticator app whenever you need it.

 1. Pick App Authenticator when you’re setting up Login Verification, then
    select Continue.
 2. Choose your device from the dropdown menu.
 3. Install the Google Authenticator app for Google Play or iPhone.
 4. Open the authenticator app.
 5. Select Begin Setup.
 6. Choose how you want to set up the authenticator:
    * Choose Scan barcode to scan the QR code from your Settings.
    * Choose Manual entry to type in your EA Account’s email address and the
      Secret Key from your Settings.
 7. Enter the code that the authenticator gives you.
 8. Select Save.

Now when we ask you for a Login Verification code, you can open the app and
enter the 6-digit code that appears.

Remember: Each code lasts for a limited time. If the timer on the code is about
to run out, wait for a new code so you have enough time to enter it.

Make sure you can always access your account by having more than one Login
Verification method. We can send you codes by email, text, or the app
authenticator. You may only be able to use some of the options, depending on
where you live.

 1. Go to your EA Account Security settings.
 2. Under Login Verification, find Preferences.
 3. Select Edit.
 4. We may ask you to verify your account. We’ll send a Login Verification code
    to either your email or phone number.
 5. Choose the new method you want to add to your account.
 6. Select Send Code.
 7. Use that code to activate Login Verification for a new method.

If you lose your phone, the authenticator app fails, or you can’t access your
email address, backup codes are the only way to sign into your EA Account from a
new device.

You can view and renew these codes in your EA Account Security settings. Go to
Backup Codes and select View to find them.

Write your backup codes down and keep them in a safe place so you’ll always be
able to log in when you need to.

If you no longer have access to your email or can’t log in using a connected
account, we can try to recover your account. Get in touch with us.


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