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Skip to content
 * About CCBSS
   * Board Members
   * Bottlers
   * Community
   * Executive Leadership
 * Solutions
   * Customer Business Solutions
   * Customer Care Center
   * Finance Services
   * HR Services
   * IT
   * Procurement
 * Careers
   * Culture, Mission & Vision
   * Open Roles
 * Locations
 * Contact Us




HOME


 * About CCBSS
   * Board Members
   * Bottlers
   * Community
   * Executive Leadership
 * Solutions
   * Customer Business Solutions
   * Customer Care Center
   * Finance Services
   * HR Services
   * IT
   * Procurement
 * Careers
   * Culture, Mission & Vision
   * Open Roles
 * Locations
 * Contact Us


COCA-COLA BOTTLERS’ SALES & SERVICES




We listen. We collaborate. We solve problems.


HOME


WHO WE ARE.

CCBSS is a limited liability company owned by nearly 70 independent Coca‑Cola
bottlers. As a shared services provider, we leverage the scale of the Coca‑Cola
system to drive organizational and operational efficiencies integral to the
success of the entire Coca‑Cola bottling system in North America as well as that
of all our stakeholders.


WHAT WE DO.

CCBSS supports operations for our bottler owners as well as bottler-owned
production cooperatives, Coca-Cola North America Operating Unit and other
participating beverage partners. By providing a suite of expert support services
for all stakeholders, we facilitate a cohesive strategy throughout the Coca‑Cola
system.


WHY WE DO IT.

CCBSS has served as a collaborative “single voice” for the Coca-Cola system in
North America to bottlers, customers and suppliers since 2003. We are committed
to streamlining connections, reducing complexities and making it easier for our
partners and stakeholders to do business — and win — every day.

About CCBSS


CCBSS PROVIDES YOU WITH THE RIGHT SOLUTIONS.

Customer Business Solutions

Customer Care Center

Finance
Services

HR
Services

IT

Procurement

Learn more


WORKING AT CCBSS MEANS YOU MAKE A DIFFERENCE.

If you want to understand how Coca‑Cola works in North America, get to know
CCBSS. Here, we innovate, create, build and grow. We are passionate and excited
about helping the Coca‑Cola system win every day.

Explore our careers


CCBSS LOCATIONS

Our two networked campuses are designed to encourage engagement, collaboration,
accountability and productivity. Nimble and entrepreneurial, our teams are
aligned to facilitate an exceptional work environment and outstanding customer
experience.

Learn more

Atlanta

Tampa

Tulsa

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© 2023 Coca-Cola Bottlers’ Sales and Services Company, LLC. All Rights Reserved.
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KIMBERLY GREEN REYNOLDS

As Chief Procurement Officer, Kimberly leads the Procurement organization with
ultimate responsibility for more than $70 billion in procurement spend as well
as ensuring the function’s goal attainment. She collaborates with leaders across
the North America Coca-Cola bottling system, Coca-Cola North America Operating
Unit (NAOU), and Coca-Cola system suppliers around the world in order to serve
Coca-Cola bottlers in the areas of value creation and risk mitigation while
delivering a competitive advantage.

Prior to her current position, Kimberly served as the Sr. Director, Ingredients
and Commodity Risk Management for CCBSS Procurement, directing strategic
sourcing, managing a portfolio of categories including beverage gases,
sweeteners, and commodity insights. Kimberly has held management roles in CCBSS
Procurement since becoming a part of the Coca-Cola system in 2016.

With a progressively advancing career in the Coca-Cola system, Kimberly has not
only been accountable for the development of teams, but she has also
successfully instilled a culture of continuous improvement and customer-centric
focus within these teams. She is widely recognized by Coca-Cola bottlers for her
extensive knowledge and capability in the areas of strategic business
management, supply chain leadership, proficiency building, and integration
initiatives.

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NICOLE THOMAS

As Vice President of the Customer Care Center, Nicole leads an organization
which provides contact center services inclusive of sales activities to drive
bottlers’ topline performance and equipment activities to ensure bottlers are
effectively meeting customers’ equipment needs. Her responsibilities include
leading a multi-site operation that supports over four million annual customer
contacts.

Prior to her current position, Nicole served as the company’s Senior Director,
Service Operations Support where she provided overall leadership for Quality,
Workforce Management, Learning & Development, Business Administration, and
Facilities. Over the last 17 years, she has held a variety of roles inside the
Coca-Cola system with much of her time spent in the Contact Center.

Her experience includes that of Group Director, Customer Operations where she
managed four contact center locations across North America with responsibility
to deliver high-quality customer service. Nicole was part of the System of the
Future Customer Care transition team as a Bottler Lead and Contact Center
function lead supporting over 27 territory transitions across multiple bottlers.

Nicole began her career with the Coca-Cola system working in Tampa as the Senior
Manager, Workforce Development team leading Training, Quality and Workforce
Management functions. In this position, she established strategy and a center of
excellence model within the contact center environment.

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BRANDI SHORTT

Appointed President and CEO of Coca-Cola Bottlers’ Sales & Services in 2016,
Brandi is responsible for providing strategic direction to the organization, as
well as translating strategy into concrete action plans to advance the company.
With ultimate responsibility relative to all business functions, Brandi leads
the company in an innovative, customer-centric, engaging and effective manner.
She reports to a Board of Directors that consists of senior executives from the
top 17 U.S. Coca-Cola bottlers and Coca-Cola North America Operating Unit (NAOU)
leadership. Brandi leads her organization with a particular focus on culture,
employee experience and communications.

Brandi endeavors to efficiently lead CCBSS, which provides business and
procurement services that make it simpler for suppliers, customers and bottlers
to do business across the North America Coca-Cola bottling system. She is an
accomplished executive leader who has been with the Coca-Cola system since 2004
working in the areas of supply chain, technology, strategy and operations. Her
contributions to the Coca-Cola system include the definition and execution of
company-wide strategies and roadmaps, as well as leading solution development
for key initiatives such as warehouse and delivery operations and supply chain
management.

Brandi has more than 25 years of progressive experience in strategy
implementation coupled with deep beverage industry knowledge. Prior to her
current position, Brandi held roles of increasing responsibility including that
of Vice President, Strategic Execution and Group Director, Supply Chain Strategy
with CCBSS Customer Business Solutions. Brandi led the development and execution
of the CCNA supply chain program. Additionally, she was accountable for the
development and implementation of transformational strategic initiatives across
Coca-Cola Refreshment’s (CCR) North America business, which included warehouse
automation. Brandi also has extensive analytics, forecasting, finance and
business development experience. She began her career with The Coca-Cola Company
as Sr. Manager, Supply Chain Analytics and Forecasting.

Before joining the Coca-Cola system, Brandi served as Sr. Manager, Global Supply
Chain for Fisher Scientific where she was responsible for integrating the
company’s global supply chain.

Brandi enjoys spending quality time with her family. She is also a voracious
reader and avid runner.

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CAITLYN CARR

As Senior Vice President, Business Services, Caitlyn has overarching leadership
responsibilities for Customer Business Solutions, Customer Care Center, Finance
Services, and HR Services. She leads organizations which provide a variety of
business services to Coca-Cola bottlers and Coca-Cola North America Operating
Unit (NAOU). Caitlyn guides the development of strategic and operational plans,
as well as establishes organizational objectives and priorities.

Prior to her current position, Caitlyn held roles of increasing responsibility
within CCBSS as well as various Coca-Cola system entities, including Coca-Cola
Enterprises (CCE), Coca-Cola Supply, Coca-Cola Refreshments (CCR) and CCBSS. She
joined the Coca-Cola system in 2001, working in the areas of supply chain,
capital planning, innovation, engineering, packaging commercialization,
procurement, data, analytics, and business services.

Across multiple roles, Caitlyn has been accountable to develop teams capable of
supporting bottling operations through process improvement, optimization of
technology and a commitment to customer service.

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GLENN GEMMILL

As Vice President of the Customer Care Center, Glenn leads an organization which
provides contact center services inclusive of sales activities to drive
bottlers’ topline performance and equipment activities to ensure bottlers are
effectively meeting customers’ equipment needs. His responsibilities include
leading a multi-site operation that supports over 6 million annual customer
contacts.

Prior to his current position, Glenn held multiple roles of increasing
responsibility and led the development of Coca-Cola Refreshment’s (CCR) North
America contact center operation. Additionally, he has led numerous customer
service strategies and culture-changing initiatives which included the
implementation of a system-wide customer response model, the establishment of an
e-commerce platform and the deployment of several Customer Relationship
Management (CRM) technologies. He joined the Coca-Cola system in 1994, working
in the areas of field sales, key accounts, contact center operations and
leadership.

Glenn began his Coca-Cola career working in the mid-Atlantic area holding
multiple sales and key account roles.

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KELLI GODFREY

As Senior Vice President of Human Resources, Kelli leads the HR function and is
responsible for setting the CCBSS people strategy as well as overseeing the
implementation of all corporate HR operations. She leads and partners with the
business to implement people processes, programs and systems to attract, retain
and develop a high-performing organization. Additionally, her responsibilities
include Talent Management, HR Generalists management at various office locations
and all Employee Relations matters.

Prior to her current position, Kelli held roles of increasing responsibility
including that of Vice President, Talent and Development with Coca-Cola
Refreshments (CCR), Group Director, Talent and Development for Eurasia and
Africa with The Coca-Cola Company and Director, Human Resources for a portfolio
of clients at Coca-Cola.

Kelli joined the Coca-Cola system in 2000, working in the areas of HR, talent
management, leadership programs, training, organizational development and
employee engagement. She has partnered with leaders to design organizational
structures, systems and processes that best align with their business
strategies.

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CHRISTINA JOSEPH

As General Counsel, Christina is responsible for identifying and overseeing
legal issues across the company and leading a team to provide legal support to
the CCBSS service divisions.

Prior to joining CCBSS, Christina served as counsel in the legal department of
The Coca-Cola Company where she provided legal support to various divisions and
regions for Coca-Cola Refreshments (CCR) and Coca-Cola North America Operating
Unit (NAOU). In this role, she also specialized in recycling and other
sustainability initiatives as she was primary legal support for Coca-Cola
Recycling and the CCNA deposit compliance group. Additionally, she was primary
legal support for the team that extended payment terms and implemented a supply
chain finance program for suppliers to CCR and CCNA.

Christina joined the Coca-Cola system as counsel in 2013, providing legal
support to North America supply chain operations, including product supply and
customer care.

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SUZANA STANIMIROVIC

As Chief Procurement Officer, Suzana leads the Procurement organization and is
responsible for ensuring the function’s goal attainment. She collaborates with
leaders across the North America Coca-Cola bottling system, Coca-Cola North
America Operating Unit (NAOU) and suppliers around the world in order to serve
our bottlers in the areas of value creation, risk mitigation and delivering a
competitive advantage.

Prior to her current position, Suzana was the Vice President of Supply Chain for
EIS Inc., a subsidiary of Genuine Parts Company, directing North American supply
chain and procurement initiatives beginning in 2017. Prior to EIS, from 2016 –
2017, she served as HD Supply’s Head of Manufacturing and Distribution
Operations Transformation. From 2015 – 2016, before joining HD Supply, she
worked as the Strategy & Transformation Lead for CSM Bakery Solutions.

Suzana also has an extensive Coca-Cola system background as well. She completed
a ten-year tenure with the system beginning in 2005, securing positions of
increasing responsibility primarily focused on strategy development with
Coca-Cola Enterprises (CCE) and Coca-Cola Refreshments (CCR). She led the newly
created National Supply Planning Center of Excellence with CCR and was the
Market Unit Vice President, Field Operations, for CCR’s Arizona and New Mexico
Market Unit.

×


AMY NEELY

As Senior Vice President, Financial Operations, Amy leads Financial Business
Service where she guides the development of strategic and operational plans, as
well as helps establish business objectives and priorities relative to financial
matters. She also partners with leaders throughout the North America Coca-Cola
bottling system to ensure a comprehensive and compliant financial approach.
Additionally, Amy serves as the top finance leader for our Tampa office and has
management responsibilities for HR Services.

Prior to her current position, Amy held various roles of increasing
responsibility focused on financial management and operational excellence. She
joined the Coca-Cola system in 1995 and has held numerous roles in the areas of
accounting, audit, SOX compliance, forecasting, planning and operations.

×


MICHAEL POARCH

As Senior Vice President, Corporate Finance, Michael provides financial
leadership and internal controls related to BSNA, CBS, and Procurement services
as well as all matters in support of corporate functions for the company. His
responsibilities include annual audit and tax filings along with treasury
functions including payroll and accounts payable.

Prior to his current position, Michael worked for 23 years with Coca-Cola
Enterprises (CCE)/Coca-Cola Refreshment (CCR). He joined CCR in 2011 as a
Regional Controller. Prior to that position, he led the transition of pricing
and CMA into CCR Shared Services in Brandon, FL. He began his Coca-Cola journey
as a CPA in New Orleans, leading the pricing function for the Gulf States
Division. After gaining breadth of analytical experience and earning his MBA at
night, he transitioned into sales and operations, leading vending, delivery,
warehouse and sales teams in New Orleans and Lakeland, FL over an 8-year time
frame.

Michael joined the Coca-Cola system in 1995, working in the areas of finance,
supply chain, sales, operations, strategy and leadership.

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RODOLFO QUIROZ

As Chief Information Officer, Rodolfo Quiroz leads an organization which
provides and coordinates the delivery of information technology solutions
required by CCBSS to deliver services to the Coca-Cola bottlers in North America
as well as Coca-Cola North America Operating Unit (NAOU).

Prior to his current position, Rodolfo held a number of IT leadership positions
with Coca-Cola Enterprises (CCE) and Coca-Cola European Partners (CCEP),
including Vice President of IT Governance overseeing the delivery of the IT
project portfolio across the organization, Information Security and Compliance
as well as the development of the IT annual business plan and long-term
strategy. He was also Vice President of Application Development, accountable for
the delivery of SAP and Salesforce solutions across various countries in Europe.
Prior to those roles, he was the Vice President of IT Operations, which included
responsibility for IT infrastructure, Application Support, Help Desk, Enterprise
Architecture and Field IT services.

Rodolfo joined the Coca-Cola system in 2008, working in the areas of
infrastructure, data center management, network, database, system administration
and enterprise applications.

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TRICIA TAYLOR

As Vice President, Corporate Communications & Change Management, Tricia is
responsible for leading strategic planning, development, implementation, and
measurement of all corporate communications programs. She supports change
management and communications elements of strategic, organizational
transformation projects based upon business priorities. Additionally, Tricia’s
position provides executive assistant support to the Office of the President.
Since joining the company, she has held leadership roles of increasing
responsibility including that of Director and Senior Director.

Early in her career with the Coca-Cola system, Tricia served as Senior Manager,
Communications and Change Management with Coca-Cola Bottling Investments Group
(BIG). Her responsibilities included strategically leading the continued
improvement of BIG IT and Coca-Cola Refreshments (CCR) IT internal
communications as well as supporting change management initiatives for projects
from a messaging perspective. Tricia also provided communications management for
the Office of the President, BIG and Coca-Cola North America Operating Unit
(NAOU) IT.

Tricia joined the Coca-Cola system in 2014, working in the areas of corporate
communications, change management and information technology communications.