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CLOSURE OF THE AIRAIL CHECK-IN
We kindly ask you to note that the AiRail check-in is expected to be unavailable
until 15th of March 2024 due to renovation works. During this time, please use
the check-in and baggage drop-off facilities in Terminal 1, halls A and B.
We hope for your understanding and wish you a pleasant journey.
Closure of the AiRail check-in
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NEW: MILES & MORE DEALS AT FRANKFURT AIRPORT
Frankfurt Airport has been a new Miles & More partner since July 2022. This
means that you can now earn Miles & More award miles even before your flight.
All over duty free, in many stores and restaurants, and of course when using
Frankfurt Airport services. You can even earn miles when you book a parking
space here. You can then redeem the miles you earn for flights, upgrades and
other exciting rewards. In addition, as a frequent flyer, you enjoy a special
status with privileges that simply make traveling more enjoyable.
Earn miles even before your flight: That's #beforetomatojuice
THESE ARE YOUR BENEFITS:
* Earn miles at many participating partner stores at Frankfurt Airport
* For new members only: 500 award miles when registering as a new Miles & More
participant via Frankfurt Airport*
* You can also earn miles at many airport services
* Highlight: miles for booking your parking space online at Frankfurt Airport
* 500 award miles for your approval of Frankfurt Airport communication as part
of the registration for the Miles & More program.
JOIN NOW!
Your benefits with Miles & More
Whether you're on your way to your dream destination or in your daily life: With
Miles & More, you can collect valuable award miles in a variety of ways and
redeem them for great rewards. With airlines, hotels, stores or for a trip with
a rental car. A large world of partners awaits you.
As a frequent flyer with special status, you also enjoy exclusive privileges
that make your air travel even more comfortable. You can find more information
about frequent flyer status with Miles & More here.
Our Miles & More app is also convenient, because it means you always have your
mileage balance, your Miles & More service card with number and the latest
information about Miles & More with you.
Good reasons for Miles & More
* Earn award miles with 40 airline partners
* Earn miles day after day with partners worldwide
* Constantly changing promotions to earn additional miles
* Redeem miles for flights or many other attractive rewards from vouchers to
luggage sets
* Achieve status and enjoy privileges by flying
* Book flights faster and easier with your Miles & More profile
* Retroactive mileage credit for flights that took place up to 6 months ago
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EARN MILES AT FRANKFURT AIRPORT
You can already earn Miles & More award miles before your flight at Frankfurt
Airport - and many more shops, restaurants and services are to come. You can
start collecting here:
ONLINE-SHOP
Shop by Click & Collect or Home Delivery in our Frankfurt Airport Online-Shop
and collect Miles & More award miles.
To our Online-Shop
ONLINE PARKING RESERVATION
Take advantage of our online bookable rates, earn Miles & More award miles and
save money on top of that.
Book a parking spot
FRANKFURT AIRPORT VIP-SERVICES
Exclusivity and sophisticated ambience: at any time! Unfortunately, we can
accept requests only from the end of August.
To our VIP-Services
VISITOR SERVICES
Earn Miles & More award miles by booking your ticket for our Visitor Center or
airport tours.
To our Visitor Services
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MILES & MORE PARTNERS AT FRANKFURT AIRPORT
Terminal
1 2
Hall
A B C D E Z
Area
Public Transit
Miles & More Shops Miles & More Eat & Drink
Show categories Hide categories
* A
* B
* C
* D
* E
* F
* G
* H
* I
* J
* K
* L
* M
* N
* O
* P
* Q
* R
* S
* T
* U
* V
* W
* X
* Y
* Z
* Ä
* Ö
* Ü
* 0-9
B
BOSS
T1, Area B, Transit
close soon • 21:30
BOSS
T1, Area A, Transit
close soon • 21:30
Burberry
T1, Area B, Transit
close soon • 21:30
BOSS
T2, Area E, Transit
close soon • 21:30
C
Canada Goose
T1, Area Z, Transit
close soon • 21:30
Coffee Fellows
T1, Area C, Public
closed • 15:00
Coffee Fellows
T1, Area Z, Transit
closed • 14:00
D
discover GERMANY
T1, Area B, Transit
closed • 16:30
discover GERMANY
T1, Area Z, Transit
closed • 14:00
discover GERMANY
T1, Area Z, Transit
opened • 22:00
Duty Free & Travel Value
T1, Area C, Transit
close soon • 21:00
Duty Free & Travel Value
T1, Area A, Transit
closed • 20:30
Duty Free & Travel Value
T1, Area B, Transit
close soon • 20:30
Duty Free & Travel Value
T1, Area B, Transit
opened • 22:00
Duty Free & Travel Value
T1, Area B, Transit
opened • 22:00
Duty Free & Travel Value
T2, Area D, Transit
close soon • 21:30
Duty Free & Travel Value
T1, Area A, Transit
closed • 15:00
Duty Free & Travel Value
T1, Area A, Transit
closed • 15:00
Duty Free & Travel Value
T1, Area Z, Transit
closed • 14:00
Duty Free & Travel Value
T1, Area A, Transit
opened • 22:00
Duty Free & Travel Value
T1, Area Z, Transit
close soon • 21:30
Duty Free & Travel Value
T2, Area D, Transit
closed • 19:45
Duty Free & Travel Value
T1, Area C, Transit
close soon • 21:30
E
Eye Love
T1, Area B, Transit
opened • 22:00
F
Fotec
T1, Area A, Public
closed • 20:00
Fotec
T1, Area C, Public
closed • 20:00
G
germany & more
T1, Area B, Public
close soon • 21:30
Germany On My Mind
T1, Area B, Transit
opened • 22:00
Germany on my mind
T1, Area Z, Transit
close soon • 21:30
Germany's Best
T1, Area B, Public
close soon • 20:00
GUCCI
T1, Area Z, Transit
close soon • 21:30
Goodman & Filippo
T1, Area A, Transit
close soon • 21:30
Goodman & Filippo
T1, Area A, Transit
opened • 22:00
H
Hub Convenience
T1, Area B, Transit
opened • 22:00
Hub Convenience
T1, Area A, Transit
opened • 22:00
Hermès
T1, Area B, Transit
close soon • 21:30
Hub Convenience
T1, Area A, Transit
opened • 22:00
Hub Convenience
T1, Area C, Transit
opened • 22:00
Hub Convenience
T2, Area E, Transit
closed • 20:00
Hub Convenience
T1, Area Z, Transit
opened • 22:00
Hub Convenience
T1, Area Z, Transit
closed • 15:00
Hub Convenience
T1, Area B, Transit
opened • 22:00
Hermann's
T1, Area A, Transit
close soon • 21:30
Hausmann's Restaurant (by Tim Mälzer)
T1, Area A, Transit
opened • 22:00
M
Montblanc
T2, Area E, Transit
close soon • 21:30
N
Natoo
T1, Area A, Transit
opened • 22:00
Natoo
T1, Area B, Transit
opened • 22:00
P
Picard
T1, Area A, Transit
close soon • 21:30
Picard
T1, Area B, Transit
close soon • 21:30
Photair
T1, Area A, Transit
close soon • 21:00
Photair
T1, Area A, Transit
close soon • 21:30
Photair
T1, Area Z, Transit
closed • 18:00
Picard
T1, Area Z, Transit
closed • 15:00
Photair
T1, Area Z, Transit
closed • 17:00
Pezzo di Pane
T1, Area A, Transit
opened • 22:00
Q
QUICKER’s
Tno_terminal, Area the_squaire, Public
opened • 22:00
QUICKER's
T1, Area A, Public
closed • 19:00
QUICKER’s
T1, Area B, Transit
opened • 22:00
QUICKER’s
T1, Area A, Public
closed • 16:00
QUICKER’s
T2, Area D, Public
close soon • 21:30
R
Relay
T1, Area B, Public
opened • 22:00
Relay
T1, Area A, Public
opened • 22:00
Relay
T1, Area C, Public
closed • 15:00
Relay
T1, Area B, Transit
close soon • 21:00
Relay
T1, Area B, Public
opened • 24:00
Relay
T1, Area A, Transit
opened • 22:00
Relay
T1, Area A, Transit
opened • 22:00
Relay
T1, Area B, Transit
opened • 22:00
Relay Reinvention
T1, Area A, Transit
opened • 22:00
Relay
T2, Area D, Public
closed • 02:00
Relay
T1, Area Z, Transit
opened • 22:00
Relay
T2, Area D, Transit
opened • 22:00
S
Saint Laurent
T1, Area Z, Transit
close soon • 21:30
Superfood
T1, Area A, Transit
close soon • 21:00
T
Tripidi
T1, Area B, Transit
close soon • 21:30
Tripidi
T1, Area B, Public
close soon • 21:00
Tripidi
T1, Area Z, Transit
close soon • 21:30
Tripidi
T2, Area D, Transit
closed • 20:30
Trib's
T1, Area B, Public
opened • 24:00
W
Worldshop Airport Store
T1, Area B, Public
closed • 20:00
Worldshop Airport Store
T1, Area A, Public
closed • 20:00
Wempe
T1, Area Z, Transit
close soon • 21:30
REDEEM AWARD MILES
As soon as you have collected 3,000 award miles, you can redeem your miles in
the Miles & More award world. For example, discover exclusive offers in the
Lufthansa WorldShop, special experiences with unique event awards or book a
hotel or rental car. Alternatively, keep collecting for now and take off with a
flight award from 15,000 award miles.
Not a member yet?
JOIN NOW!
--------------------------------------------------------------------------------
FAQS ABOUT HOW MILES & MORE WORKS
How does the collection of award miles work?
When you purchase a product or use a service with a participating partner that
has a corresponding credit associated with it, you will be credited with 1 bonus
mile for every 1 euro of total sales. Please note that there are products for
which such a bonus is not allowed.
In addition, you will earn additional miles during special promotions for Miles
& More participants. In some cases, the granting of additional miles depends on
a specific minimum amount of items in the shopping cart.
In order to earn award miles when booking or purchasing online, you must enter
your Miles & More service card number. Are you already registered with FRA-ID?
Then you can save your service card number in the FRA-ID customer account. In
addition, all customers have the option to store their service card number at
the checkout. If you want to collect award miles in a store, a restaurant or
when using one of our services, simply show your digital Miles & More service
card.
When do I receive miles for purchases on store.frankfurt-airport.com?
In principle, miles can of course only be credited if you have provided your
service card number.
For home delivery, please note that award miles can only be credited to your
Miles & More account after full payment and expiration of the cancellation
period. This process takes up to 4 weeks.
For Click & Collect orders, miles will be credited when you come to one of our
stores at the airport for collection, e.g. Frankfurt Duty Free and present your
Miles & More card. With some partners, miles for online Click & Collect orders
are credited automatically after pickup. In most cases, the miles are credited
on the following day.
When do I get miles credited for online parking reservations?
In principle, of course, award miles can only be credited if you provide your
Miles & More service card number when booking the parking space. The crediting
of the award miles collected when booking a parking space takes place one day
after you enter the parking area with your Mobile Parking Card.
Award miles from special promotions are not shown in the store.
Miles can be earned on a "Park, Sleep & Fly" booking if it is offered by the
partner hotel.
Where can I deposit / change my Miles & More service card number?
You can store your Miles & More service card number in your FRA-ID customer
account and of course change it there if necessary. You are not yet registered
with FRA-ID? However, registration is not a condition for crediting - all
customers have the option of also depositing their service card number when
checking out.
Do I receive miles when I request a refund?
Of course, no miles can be awarded for canceled orders or returned items. If
miles have already been credited, they will be booked back.
How can I have miles credited retroactively?
You can have the award miles credited retrospectively via our customer service
(for 6 months retrospectively). Please include your Miles & More service card
number with your request and send us a copy of the receipt.
Your question was not answered sufficiently?
We apologize if your question has not been answered. For detailed questions
about Miles & More at Frankfurt Airport Shopping, please contact our customer
service. Telephone support is available Monday through Friday from 9:00 a.m. to
7:00 p.m. and Saturday and Sunday from 10:00 a.m. to 6:00 p.m. at
+49 (0)69 79 540 540* or service@frankfurt-airport-shops.com
*Call to a German landline number, costs vary depending on the provider
--------------------------------------------------------------------------------
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