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OCT 21-24 | FT. LAUDERDALE, FL + VIRTUAL


AMPLIFY COLLABORATION & CX WITH AI

EXPERIENCE, AMPLIFIED
Join us at WebexOne to experience breakthroughs in AI, hear from the biggest
names in the industry, and learn how to revolutionize hybrid work and customer
experience.

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THE DIPLOMAT BEACH RESORT

Soak up WebexOne 2024 in sunny South Florida! Located in the Miami-Ft.
Lauderdale area, the resort features sweeping ocean views, private beaches, and
unlimited inspiration.

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INSIGHTS FROM VISIONARY SPEAKERS

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Trevor Noah
Comedian, Bestselling Author; Former Host of "The Daily Show”.


Trevor Noah joins WebexOne to unpack AI against the backdrop of urgent global
issues. He discusses the ways experts are using AI to address these issues, and
the effect it’s having on public safety, health, education, and more. Noah
breaks down complex issues to surface actionable solutions and explores how AI
will have a lasting impact on communities around the world.

Trevor Noah is one of the most successful comedians in the world and was the
host of the Emmy® Award-winning “The Daily Show” on Comedy Central for seven
years. Under Trevor, “The Daily Show with Trevor Noah” broke free from the
restraints of a 30-minute linear show, producing engaging social content,
award-winning digital series, podcasts and more for its global audience. In
January of 2024, “The Daily Show with Trevor Noah” won an Emmy for “Outstanding
Talk Series.” Trevor has also notably served as the Grammy Awards host for four
years in a row, with the 2024 show bringing in 16.9 million viewers, a 34%
increase from last year’s show.

Trevor currently hosts a Spotify original weekly podcast titled What Now? With
Trevor Noah. In this new podcast, listeners get a chance to hear Trevor like
never before. Trevor is joined each episode by celebrities, thought leaders,
athletes, and friends to chat about the contemporary topics on everyone’s minds.
He brings the kinds of conversations that happen behind the scenes to light -
full of radical candor, authentic back-and-forths, and honest reactions, with
Trevor bringing to bear his classic, effortlessly playful and equally probing
style.

Trevor is the author of the #1 New York Times bestseller “Born a Crime: Stories
from a South African Childhood” and its young readers adaptation, released in
2019, titled “It’s Trevor Noah: Born a Crime: Stories from a South African
Childhood,” which also debuted as a New York Times bestseller. The Audible
edition of “Born a Crime,” performed by Trevor, remains one of the top-selling,
highest-rated, and most-commented-on Audible performances of all time. To date,
“Born a Crime” has sold over 3 million copies across all formats.

Following the extraordinary success of “Born a Crime,” Trevor’s new book titled
“Into the Uncut Grass” is scheduled for release on October 8th, 2024. It is a
gorgeously illustrated and moving modern fable for readers of all ages about
forgiveness, acceptance, and the secret to solidarity.

Trevor's success has also spanned to sold out stand-up comedy shows across 5
continents. His current “Off The Record” World Tour stopped in 28 cities across
the US before heading to international destinations, and a set from “Off the
Record” became available as his fourth Netflix stand-up special titled Where Was
I in 2023. Where Was I has recently scored two 2024 Emmy nominations for
‘Outstanding Variety Special (Pre-Recorded) and ‘Outstanding Directing for a
Variety Special’ as well as Golden Globe and Critic’s Choice Association
nominations, sold out Los Angeles’ Hollywood Bowl, enjoyed a 10-consecutive-show
run at the Beacon Theatre, sold out three O2 shows (50K tickets total) in
London, and set a record for the most tickets sold by a non-German comedian in
history in Berlin.

Trevor has written, produced, and starred in 12 comedy specials total, including
Grammy and Emmy-nominated “I Wish You Would” for Netflix, which premiered
globally in November 2022. True to form, Trevor hilariously shares revelations
about learning to speak German, modern communication, and his love for curry.
His previous special for Netflix, “Trevor Noah: Son of Patricia” received a
NAACP Image Award for “Outstanding Variety Show,” as well as a Grammy Award
nomination for “Best Comedy Album”.

Trevor also moved from in front of the camera to a behind-the-scenes turn as
executive producer with his production company, Day Zero Productions (DZP). The
Emmy-nominated company, a joint venture between Paramount Global and Trevor,
develops and produces entertaining and impactful content for a global audience.
Current film projects include an adaptation of Noah’s best-selling and
award-winning autobiography “Born A Crime,” a biopic centered on 8-year-old
Nigerian chess champion Tanitoluwa Adewumi, and a reimagining of the classic
Paramount feature President’s Analyst. On the television side, Day Zero is
producing several scripted and unscripted series including Amazon Prime Video’s
first South African original, “LOL: Last One Laughing.” The six-part unscripted
comedy series produced and hosted by Trevor pits 10 famous South African
comedians and entertainers against one another to see who can keep a straight
face while simultaneously trying to make their opponents laugh – and lose. DZP
also produced Emmy Award-winning The World According to Football for Showtime,
The Turning Point series for MSNBC/Peacock, two Kid of the Year TV specials for
Nickelodeon, and the HBOMax/Discovery+ special For All Humankind. DZP’s gaming
arm recently created JokeNite, the first ever stand-up comedy club in the game
Fortnite, along with Epic Games.

In 2018, Trevor launched the Trevor Noah Foundation to improve equitable access
to quality education for underserved youth in South Africa. Trevor’s vision is a
world where education enables youth to dream, see and build the impossible.


Fareed Zakaria
Host of Fareed Zakaria GPS on CNN, The Washington Post columnist, and
bestselling author.


Fareed Zakaria brings his thought-provoking perspectives on macro business
trends to WebexOne. He will dive into the technology revolution that has been
sparked by AI innovations and highlight the fundamental shifts that are shaping
the world, including the implications of either embracing or resisting change.

Fareed Zakaria is the host of Fareed Zakaria GPS on CNN, a columnist for The
Washington Post, and a bestselling author. Fareed Zakaria GPS is a weekly
international and domestic affairs program that airs around the world on CNN and
has won the prestigious Peabody Award. Zakaria is the author of five
highly-regarded New York Times bestselling books, including his most recent, Age
of Revolutions. Zakaria was named a “Top 10 Global Thinker of the Last 10 Years”
by Foreign Policy magazine in 2019, and Esquire called him “the most influential
foreign policy adviser of his generation.”


View All Speakers



AN EXCLUSIVE AI TRAINING CLASS

View the Session
Navigating the Future with Responsible AI and Hybrid Work 



Back by popular demand!

Explore the multifaceted world of AI through Cisco's pioneering advancements.
Dive deep into AI’s role in crafting personalized, efficient work experiences
and learn how to operationalize AI effectively.

Featuring Erik Brynjolfsson, the foremost authority on Generative AI and the
Future of Work, and Professor at the Stanford Institute for Human-Centered AI
(HAI).

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HEAR FROM LEADING BRANDS AROUND THE WORLD

View All Speakers
Hasmukh Ranjan
Senior Vice President and CIO
AMD


Matt Messick
Chief Information Officer
Dallas Cowboys


Nikki Parsons
VP IT Engineering
Akamai Technologies


Eric Reed
Senior Vice President and CTO
Cigna


Doss Tychicus
CIO
AIDS Healthcare Foundation


Larry Freed
Vice President & CIO
Overhead Door Corporation


Iwan Spekenbrink
Founder & CEO
TeamDSM


Harsh Mehta
Vice President
BlackRock


Rebecca Rinaldi
Vice President of Technology
TD Bank


Milos Hadzi-Stevic
Director, Product Ownership
adidas


Michael Grimaldi
Head of End-User Services
AXIS Capital


Cameron Mitchell
AVP, Telephony Services Manager
Umpqua Bank


Tommy Walker
Vice President, IT Operations
Mercalis


Pascal Wolf
CEO
pidas
View All Speakers


CISCO SPEAKERS

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Jeetu Patel
EVP and Chief Product Officer


Jeetu Patel is Cisco’s Executive Vice President and Chief Product Officer. He is
focused on bringing the power of the Cisco portfolio together to connect and
protect every aspect of customers’ businesses in the AI era.

Jeetu joined Cisco in 2020 as the Executive Vice President and General Manager
of Security and Collaboration where he reinvigorated organic innovation,
championed key inorganic investments, and drove simplification across these
multibillion-dollar portfolios with a fanatical focus on design and user
experience positioning them for success and growth.

He has 20+ years of senior leadership experience driving product design,
development, innovation, and business growth.


Anurag Dhingra
SVP & GM, Cisco Collaboration


Anurag Dhingra is the Senior Vice President and General Manager of Cisco
Collaboration. This multi-billion-dollar business boasts the award-winning Webex
product portfolio, including Cisco Collaboration Devices, the Webex Suite, and
the Webex Contact Center. Anurag leads one of the largest teams working on AI at
Cisco and has played a pivotal role in shaping the AI strategy.

Anurag is dedicated to delivering exceptional collaboration experiences for
employees and customers in our increasingly digital and AI-driven world. His
team has delivered thousands of innovations across the Webex portfolio and is
helping to future-proof the work experience and how people connect.

In his tenure with Cisco, Anurag has held several leadership roles in
Collaboration, including Chief Technology and Product Officer where he led the
entire software business for Cisco Collaboration. He was also Vice President and
Head of Engineering for Webex Meetings where he was responsible for delivering
applications and services to power online meetings for millions of users
worldwide.

With over 20 years of experience in Communications, Collaboration, and SaaS
industry, Anurag is accomplished at building high performance global teams and
creating innovative, market leading products. Anurag takes pride in being a
customer-focused leader, with a proven track record of strategic thinking and
executing with a strong culture of innovation.

Passionate about applying Technology for Good, Anurag serves on Cisco's Human
Rights Advisory Council and started Cisco's Responsible AI initiative as
founding executive sponsor.

He holds a bachelor’s degree in Electronics & Communications Engineering from
National Institute of Technology, Kurukshetra, India.


Aruna Ravichandran
SVP and Chief Marketing & Customer Officer, Webex by Cisco


Aruna Ravichandran is the Senior Vice President and Chief Marketing & Customer
Officer at Webex by Cisco, with 20+ years of experience leading global teams
through workforce and technology transformations. With a passion for innovation,
Aruna thrives in an ever-changing technology landscape. Her expertise in SaaS
marketing, a visionary perspective of branding, and exceptional skill in data
storytelling set her apart as a change agent in the industry, driving brand
awareness and revenue growth. She also fiercely advocates for empowering women
to embrace and pursue STEM careers.

Through her work at Webex and on various boards and committees, she actively
seeks to make the field more accessible and enticing to women everywhere. Aruna
holds an MBA and an MS in Computer Engineering from Santa Clara University, a BS
in Computer Science from Bangalore Institute of Technology (BIT), and graduated
from the esteemed CMO Leadership program at Kellogg Business School in 2019.
Aruna also serves on the board at Cal Polytechnic San Luis Obispo, Fast Company,
Forbes Technology Council, and Vox Media.


Snorre Kjesbu
SVP & GM, Collaboration Devices, Cisco


Snorre Kjesbu is Senior Vice President & General Manager of Collaboration
Devices at Cisco. He is a global citizen leading a worldwide organization
responsible for the collaboration devices business ranging from IP phones to
immersive video systems. Snorre’s passion for design with over 20 years of
engineering experience are at the core of his belief in always providing
authentic user experiences.

Prior to his return to Cisco, Snorre was Executive VP of Design, Creation and
Fulfillment at BANG & OLUFSEN in Copenhagen. His résumé also includes SVP at
Tandberg and being responsible for R&D on wireless communication at ABB. He and
his team at ABB were awarded the Wall Street Journal Innovation award for their
work on wireless sensors in 2002.

Snorre holds a Master of Science from the University of Bristol and has been a
guest lecturer at the Stanford Network Research Center in Stanford University.
He has obtained more than 20 patents in the areas of communications and video
conferencing and is on the board of directors for several IT companies. When not
working, Snorre can likely be seen on a pair of skis – whether on snow or water.


Jay Patel
SVP & GM, Webex Customer Experience Solutions


Jay is the SVP & GM of Cisco's Webex Customer Experience Solutions business and
joined Cisco when IMImobile PLC was acquired in 2021. He helped start IMImobile
and as CEO led it to a successful IPO on the London Stock Exchange in 2014 and
then to its acquisition by Cisco. Today he is working on creating technologies
that help clients deliver the world's best customer experiences.

Jay enjoys working with entrepreneurs and fast growth technology businesses and
has served as both an executive and non-executive director on the Boards of
private and public companies and has led several investments and exits.

Prior to IMImobile Jay co-founded Spark Ventures plc, an early-stage venture
capital firm, and held corporate finance roles at UBS Warburg and BSkyB. He
qualified as a Chartered Accountant with KPMG and has an MBA from INSEAD and an
Economics degree from LSE. Jay is passionate about technology, economics and
social justice.


Vinod Muthukrishnan
VP & Chief Operating Officer, Webex Customer Experience Solutions


Vinod is the VP & COO for the Webex Customer Experience Business Unit overseeing
all Go-To-Market, Customer and Business Operations. In this role, Vinod works
with the Cisco field, partners and customers to bring world class innovation
from the Business Unit to the world. Vinod’s true passion lies in the joy of
creation. Building beautiful products that solve real customer pain and are
delivered with a frictionless and delightful customer experience are top of that
list.

Vinod spent the last 3 years in Enterprise AI at Uniphore, a Cisco Investments
Portfolio Company, where he built a stealth product that allows Citizen
Developers to build AI and automation products from scratch. This gave Vinod a
practitioner’s view of how Gen AI has radically shifted AI adoption at
enterprises globally. Vinod was also the co-founder and CEO of CloudCherry, a
world-class customer experience platform which helped business across the globe
track, measure, analyze and improve their customer journeys with predictive
analytics. CloudCherry was acquired by Cisco in 2019.

Vinod lives in the San Francisco Bay Area with his family and a very vocal
Husky. When not dreaming of customer experience, he is often consumed by
thoughts of how to score more runs in his local amateur cricket league.


Sudarshan Dharmapuri
VP, Product Management, Webex Customer Experience Solutions


Sudarshan Dharmapuri is VP, Product Management for the Webex Customer Experience
Solutions business and joined Cisco when IMImobile PLC was acquired in 2021.

Sudarshan has a proven track record of conceptualizing, defining, building and
launching successful new enterprise software products in both emerging and
established market categories. Prior to Cisco and IMImobile, Sudarshan worked in
engineering and product management roles at Oracle and Siebel Systems in Silicon
Valley. Sudarshan holds an MBA from the Haas School of Business, U.C. Berkeley
as well as master’s and bachelor’s degrees in computer science.


Ted Kezios
SVP, People & Communities, Cisco


Ted Kezios is the Senior Vice President of People Care, part of Cisco's People &
Communications organization. Leading across global Compensation, Benefits,
Employee Relations, and People Experience, Ted steers the development and
delivery of world-class solutions that support the essential life needs of
Cisco's 84,000 employees in almost 100 countries.

As the senior executive of People Care, Ted cultivates Cisco's inclusive culture
and works to better the lives of its people. He and his team help each person
thrive and enable teams to excel by ensuring fair pay, fostering their
well-being, and providing a holistic employee experience.

In addition to leading global people functions, Ted is the executive sponsor of
several major healthcare customers-UnitedHealthcare, Stanford, and Humana. He
also harnesses the power of Cisco's people for good as a major sponsor of the
Covenant House youth homelessness movement in Atlanta.

Before joining Cisco in 2000, Ted held sales, service, and financial management
roles within large healthcare and financial service companies.

He earned his Master of Business Administration in Finance from Santa Clara
University and his Bachelor of Science in Accounting from Indiana University.
Ted, his wife, and their two children live in Atlanta, Georgia, where he enjoys
cooking and a variety of fitness activities.

View All Speakers


AGENDA AT A GLANCE

See All Sessions

OCTOBER
21
8:00 am – 5:00 pm

Training Program & Hands on Labs

5:00 pm – 7:00 pm

Training Reception

OCTOBER
22
8:00 am – 5:30 pm

Training Program & Hands on Labs 


10:00 am – 12:00 pm

Partners: Meet the Executives 1:1


11:15 am – 5:00 pm

Meet the Experts 1:1 Meetings


2:00 pm – 5:00 pm

Early Access to Expo for Training Attendees


5:00 pm – 8:00 pm

Opening Reception in Solution Showcase & Expo Hall


OCTOBER
23
8:45 am – 10:45 am

Opening Keynote*


10:45 am – 5:30 pm

Solution Showcase and Expo


11:00 am – 5:00 pm

Walk-In Ask the Experts Bar


11:15 am – 5:30 pm

Walk-In Training Labs


11:15 am – 5:15 pm

Breakout Sessions*


11:15 am – 5:00 pm

Meet the Experts 1:1 Meetings


4:40 pm – 5:40 pm

Women in Technology Panel & Reception


6:00 pm – 10:00 pm

Dinner & Alter Ego Party


OCTOBER
24
9:00 am – 10:45 am

Morning Keynote*


10:45 am – 2:45 pm

Solution Showcase and Expo


11:00 am – 2:45 pm

Walk-In Ask the Experts Bar


11:15 am – 2:00 pm

Meet the Experts 1:1 Meetings


11:15 am – 5:30pm

Walk-In Training Labs


11:15 am – 2:30 pm

Breakout Sessions*


3:00 pm – 4:30 pm

Closing Keynote and Customer Awards Ceremony*



* Certain sessions will be live streamed for virtual attendees
** All times listed in Eastern Daylight Time and subject to change 


AN UNFORGETTABLE EXPERIENCE




GET REAL-WORLD STRATEGIES AND INSIGHTS

Explore Sessions
 * Customer Experience
 * Employee Experience
 * IT Experience


LEVERAGE AI TO SET A NEW BAR FOR CUSTOMER EXPERIENCE

AGENDA HIGHLIGHTS

Get actionable guidance to optimize your customer experience strategy using AI.

Hear from CX leaders across healthcare, finance, government, retail, and more.

Gain strategies for improving both customer satisfaction and agent wellness.


OPTIMIZE HYBRID WORK EXPERIENCES WITH THE POWER OF AI

AGENDA HIGHLIGHTS

Uncover use cases for leveraging AI to optimize the employee experience.

Discover new ways to improve the workplace experience for hybrid work.

Gain strategies for improving the ROI of your communications & collaboration.


TRANSFORM IT WITH AI, IRON-CLAD SECURITY, AND EASY MANAGEMENT

AGENDA HIGHLIGHTS

Learn strategies for leveraging AI to streamline IT operations.

Hear best practices for meeting your sustainability goals.

Get insights from IT leaders around security & manageability.

Explore Sessions


TRAINING PROGRAM

Explore Courses

The Conference Pass + Training ticket gives you access to 65+ Webex Academy
training courses and hands-on labs.

Explore Courses
Learning Tracks
Get technical training across 8 tracks, including Customer Experience, Webex
Suite, Calling, Devices, Manageability, Security, Integrations, and more!
Applied AI Courses
Access exclusive classes focused on the latest AI advancements in the industry
and the chance to see AI at work across the Webex portfolio.
Hands-on Labs
Roll up your sleeves and take a guided tour of Webex products including key
features, configurations, customizations, and integrations.



A PROGRAM TAILORED TO YOU

Explore Sessions
CX Leaders
Business & IT Leaders
IT Administrators
Partners

Drive CX innovation with actionable guidance to build your strategies and seize
the power of AI to enhance customer and agent interactions.

Learn more

Get insights from fellow leaders and industry experts into transformation
strategies that will help you leapfrog the competition.

Participate in hands-on training and technical courses that help you optimize
your Webex deployments and take advantage of new capabilities.

Attend dedicated partner session tracks and training courses to help you
position Cisco solutions to meet customer challenges.

Learn more

CX Leaders

Drive CX innovation with actionable guidance to build your strategies and seize
the power of AI to enhance customer and agent interactions.

Learn more

Business & IT Leaders

Get insights from fellow leaders and industry experts into transformation
strategies that will help you leapfrog the competition.

IT Administrators

Participate in hands-on training and technical courses that help you optimize
your Webex deployments and take advantage of new capabilities.

Partners

Attend dedicated partner session tracks and training courses to help you
position Cisco solutions to meet customer challenges.

Learn more

Explore Sessions


WHY WEBEXONE IS A MUST-ATTEND EVENT

Why Attend


WebexOne is the only event that can provide your business with a full stack of
solutions and training to create best-in-class employee and customer
experiences.

Why Attend
Grow your network
Meet in person with Webex executives and experts, make connections, and mingle
with your peers.

Find inspiration from innovators
Hear from luminaries, industry experts, business leaders, and some of the
biggest names in AI.

Get hands-on training
Participate in the Webex Academy training program that includes technical
product courses and hands-on labs.

Women in Tech Panel


FINDING YOUR WAY: NAVIGATING THE UNSEEN BARRIERS IN TECH

Join us at WebexOne for a courageous conversation with trailblazing leaders who
are confronting women's unspoken challenges in the tech industry, shining a
light on hidden barriers and how to break through them.

Learn More



OUR SPONSORS

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“The future of Webex + AI is bright and beautiful!”

WebexOne Attendee

“Incredible day of hands-on labs, training, and meet-the-experts.”

WebexOne Attendee

“Relevant and value-added content on trends, market forces, and the future.”

WebexOne Attendee



LAST YEAR’S ATTENDEES AGREE: WEBEXONE IS A CAN’T-MISS EVENT.

90%

said WebexOne is a “MUST ATTEND” event

96%

had an amazing experience

100%

of the training courses sold out

16.7M

viewers gained valuable insights

WebexOne will be powered by Webex Events.

Event professionals trust Webex Events to power their event programs end-to-end,
on a single platform.

Learn More

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