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SUPPORT CENTER

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KNOWLEDGE BASE


FREQUENTLY ASKED QUESTIONS

Getting Started (1)
 * I want a website. Where do I start?

Hosting (2)
 * Website Hosting Requirements
 * Security, Backup, and Virus Protection

Domain (4)
 * What is a Domain?
 * How to Register a Domain
 * How to choose a domain name
 * Types of Domains

Email (2)
 * Email Clients , IMAP & POP 3
 * How to Setup your Email.

General (1)
 * How to find free images and other media

Social Media & Content Marketing (5)
 * VIDEO: How to Use Pinterest as a Business Owner
 * VIDEO: How to Create Boards in Pinterest
 * VIDEO: How to Follow People on Pinterest
 * VIDEO: How to Add Pins to Boards on Pinterest
 * VIDEO: How to Setup Your Pinterest Account


WORDPRESS

Settings (5)
 * Guide to General Settings
 * Guide to Writing Settings
 * How to Add a User
 * Guide to User Roles
 * Screen Options

Posts (14)
 * Post vs. Page
 * VIDEO: How to post a blog in Wordpress
 * Posts
 * Edit a Post
 * Categories

See all 14 articles
Pages (8)
 * VIDEO: How to edit text on a website page.
 * Pages
 * Edit Pages Screen
 * Page Attributes
 * Page Revisions

See all 8 articles
Photo Galleries (16)
 * How to Add a Photo to an Existing Gallery
 * Adding Images (Uploading/Zip Files/Image Folders)
 * Adding Photo Galleries
 * Image Size & Image Resolution
 * How to Delete Images from Photo Gallery

See all 16 articles
Plugins (4)
 * What is a Plugin?
 * Testimonial Slider
 * LayerSlider WP - Home Page Banner Slider
 * NextGen Photo Galleries

Search Engine Optimization (3)
 * VIDEO: Search Engine Optimization without SEO Yoast Plugin
 * VIDEO: Search Engine Optimization with SEO Yoast Plugin
 * Search Engine Optimization

Errors (3)
 * Fatal error: Allowed memory size of 33554432 bytes exhausted
 * 404 Not Found error
 * RSS Multi-Importer

WordPress Webinar (1)
 * Gutenberg (WordPress 5.0) - Website Changes


RB CONTROL SYSTEM INTEGRATION

RB Control System Integration (2)
 * RB Controls & eCommerce FAQ
 * RB Controls Web Services & eCommerce requirements


SHARPSPRING

Campaigns (5)
 * Guide to Creating a Campaign
 * How to Add a Google AdWords Account
 * How to Manage Unassigned Leads
 * How to Use Group Tags
 * Tracking Campaigns

Forms (18)
 * Creating Custom Fields
 * Creating a SharpSpring Form
 * Create a Custom Form Button
 * Duplicate a Form
 * How to Locate a Form's Embed Code

See all 18 articles
Emails (10)
 * Adding Editable Areas to Emails
 * Creating and Editing Emails
 * Unsubscribe from Emails
 * How to Add and Link an Image to an Email
 * How to Add Merge Tags to an Email

See all 10 articles
Tasks (4)
 * Creating an Automation Task
 * Basic Guide to Marketing Automation Through Tasks
 * Use Triggers and Filters Correctly
 * Modify a an Automation Task

Workflows (3)
 * Creating a Drip Campaign
 * Modifying an Existing Workflow
 * Testing Automation Tasks

Lists (8)
 * Segmenting Leads With A Dynamic List
 * Upload Contacts to a New List
 * Upload Contacts to an Existing List
 * How to Modify a Dynamic List
 * Removing a Lead From a List

See all 8 articles
Contact Manager (5)
 * How to Delete Individual Leads
 * Edit a Lead in SharpSpring
 * Manually Add a Contact to a List
 * Lead Statuses Defined
 * How to Manually Add Leads

Import Tool (2)
 * Mapping Contacts from a CSV File
 * 10 Issues to Look for Before Importing a CSV File

Lead Scoring (1)
 * Configuring Lead Scoring

Accounts (10)
 * How to Add and Manage Users
 * Managing New Client Accounts
 * Overview of User Roles
 * Granting User Access to Client Accounts
 * How SharpSpring Protects Your Data

See all 10 articles
VisitorID (1)
 * Receiving Your Client's Daily VisitorID Results

Tracking Code (7)
 * How to Insert SharpSpring Tracking Code / How to Add Additional Sites
 * Adding Dynamic Web Content
 * Excluding Domains from VisitorID Results
 * Setting Up VisitorID
 * Rebranding Emails With Your Logo

See all 7 articles
API (1)
 * Zapier Integration Overview


INTERNET REPUTATION PROTECTOR

Overview (4)
 * Overview - What Is Reputation Intelligence?
 * Overview - How Do I Customize Welcome Email, Listing Sources, And Other
   Overall Settings For All Of My Clients?
 * Overview - What Do Reputation Intelligence Solutions Do?
 * Overview - What Content Does Reputation Intelligence Cover And How?

Listings (15)
 * Listings - How Is The Listing Score Calculated?
 * Listings - Can I Edit My Listings From The Site?
 * Listings - What’s The Difference Between The Different Type Of Pages On
   Google?
 * Listings - I Am Trying To Add A LinkedIn URL Why Do I Keep Getting An Error?
 * Listings - What Are Listings?

See all 15 articles
How To Videos (6)
 * Introduction to your Reputation Management Dashboard and User Settings
 * Monitor Reporting Detail
 * Social Sharing of Reviews
 * Feedback Form
 * Campaign Email

See all 6 articles
Reviews (7)
 * Reviews - How And When Do Reviews Get Added?
 * Reviews - How Do I Respond To Reviews?
 * Reviews - Why Am I Not Seeing Any Reviews?
 * Reviews - What Does The “Trending” Area On The “Reviews” Page Tell Me?
 * Reviews - How Often Will Reputation Intelligence Pull In New Reviews?

See all 7 articles
Mentions (22)
 * Mentions - What Is A Mention?
 * Mentions - How Do I Edit Searches Under Mentions?
 * Mentions - Can I Search For A URL Or Exclude A URL From My Search Results?
 * Mentions - How Do I Make My Search Results More Relevant?
 * Mentions - Can I Restrict My Searches To A Place, Source Or Time Period?

See all 22 articles
Social (4)
 * Social - What Is The Social Tab For?
 * Social - Is There A Limit To The Number Of Results You Return For My Profile?
 * Social - Why Should I Authorize The Social Accounts In Rep Intel?
 * Social - Can I Sort Results By Geo-Location?

Competition (5)
 * Competition - What Is Share Of Voice?
 * Competition - How Does Share Of Voice Decide What Searches To Use?
 * Competition - How Often Does My Share Of Voice Get Calculated?
 * Competition - How Do I Edit Share Of Voice?
 * Competition - Why Isn't Share Of Voice Working For Me?

Citations (1)
 * Citations - How Does Vendasta Find Hyperlocal Listings Or Citations?

Reports (9)
 * Reports - What Are Executive Reports?
 * Reports - How Quickly Will I Receive An Executive Report?
 * Reports - How Do I Change The Email Address That The Executive Reports Are
   Sent To?
 * Reports - How Can I Access My Old Reports?
 * Reports - Can I Decrease The Frequency Of Reports I Receive?

See all 9 articles


JOOMLA

Frequently Asked Questions (1)
 * What is Joomla!


MY STAYCATION BUILDER

Frequently Asked Questions (1)
 * Where is My Staycation Builder Hosted?


INTERNAL SUPPORT DOCUMENTS



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