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CHAMPIONSOFCUSTOMERSERVICE

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Tim Sulzberger

Service Design and Innovation Manager at REA Group

> “Zendesk gave us the best practices we needed right out of the box to manage
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> As a result, our customer satisfaction across products went up from 89.2
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Rahul Subramaniam

CEO at DevFactory

> “Our Zendesk Customer Success Manager is very thorough, result-oriented, and
> her guidance has helped us a lot in making the right choices. Two years ago,
> she mentioned how a chatbot solution could help us automate straightforward
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> Fast-forward to today, and chatbot resolves 41% of our customer queries.“

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THERE’S MORE WHERE THAT CAME FROM

 * How to provide great social media customer service
 * What is customer experience? (And how to deliver great CX)
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Gartner, Critical Capabilities for the CRM Customer Engagement Center, 8 June
2020, Nadine LeBlanc, Brian Manusama
Gartner does not endorse any vendor, product or service depicted in its research
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