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New Product: eufySecurity S100 Wall Light Cam
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TWO-STEP VERIFICATION FOR EUFYSECURITY APP


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 * APPLICABLE FOR THOSE PRODUCTS
   
   eufyCam 2 Pro
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The purpose of enabling two-factor authentication is to protect you from any
unauthorized access to your eufySecurity account.

 

How to enable 2FA verification?

1. App Account Settings

You will find two-factor authentication in Account Settings, tap on it and you
will be able to either enable or disable it.  In order to enable this option for
the first time, you will have to enter the verification code sent to your email
account.

Steps in the app: Select the menu icon at the upper left corner of the main
screen > Select your email account > Account Settings > Select Two-factor
authentication > Enable it.

For the app whose version is 4.5.5 or above, the steps to find two-factor
authentication should be: Select the menu icon at the upper left corner of the
main screen> Control Center> Two-factor authentication.
 

 
 

2. Update the App

If your app is an older version and you cannot find the above button, please
update the eufySecurity app in Google Play or App Store first. 

 

After you update the eufySecurity app, a pop-up notification window on the app’s
main screen will prompt you to enable two-factor authentication.  You can choose
to either “Turn On” or “Cancel” according to your preferences.  In order to
enable this option for the first time, you will have to enter the verification
code sent to your email account.

 

What is the logic of the verification code when 2FA is enabled?

1. Verification Code

 * Email by default.  Registering your mobile phone number to receive a code via
   text message is optional.
 * A six-digit code that expires after 5 minutes.
 * If the verification code is sent multiple times, the old verification code
   can still be verified within the validity period of 5 minutes.

 

2. Trusted Devices

After enabling two-factor authentication, trusted devices can log in without
entering the verification code.

 * If you log in again with a device that has been added to the list of trusted
   devices and haven’t logged in for 30 days, you will need to enter the
   verification code.  The verification code is sent by email by default.
 * If you log in with a device that has not been added to the list of trusted
   devices or after the token expires, you will need to enter the verification
   code again.  The verification code is sent by text message by default.
 * Trusted devices can only be configured on mobile phones.

 

What if I turn off 2FA?

1. The trusted phone and phone number will be cleared.

 

2. Uninstalling the app on a mobile phone does not affect the two-factor
authentication setting or the list of trusted devices.  However, deleting the
account will disable the two-factor authentication setting.


If you have any questions, please contact eufy customer support for further
assistance.




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