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Security Advisory: Ivanti Neurons for ITSM (CVE-2024-7569, CVE-2024-7570)
Primary Product
Ivanti Neurons for ITSM (Premise)
Created Date
Aug 13, 2024 2:00:18 PM
Last Modified Date
Aug 13, 2024 2:00:18 PM
Ivanti has released updates for Ivanti Neurons for ITSM which addresses a
critical severity vulnerability and a high severity vulnerability. Please note:
the patch has been applied to all Ivanti Neurons for ITSM Cloud landscapes as of
August 4. No further action is needed for cloud customers, we strongly urge
on-prem customers to act immediately to ensure they are fully protected.

These issues only impact customers who utilize Ivanti Neurons for ITSM with OIDC
authentication.

We are not aware of any customers being exploited by these vulnerabilities at
the time of disclosure.

Vulnerability Details:

CVE NumberDescriptionCVSS Score (Severity)CVSS VectorCWECVE-2024-7569An
information disclosure vulnerability in Ivanti ITSM on-prem and Neurons for ITSM
versions 2023.4 and earlier allows an unauthenticated attacker to obtain the
OIDC client secret via debug information. 9.6
(Critical)CVSS:3.0/AV:N/AC:L/PR:N/UI:R/S:C/C:H/I:H/A:HCWE-215CVE-2024-7570Improper
certificate validation in Ivanti ITSM on-prem and Neurons for ITSM Versions
2023.4 and earlier allows a remote attacker in a MITM position to craft a token
that would allow access to ITSM as any user.8.3
(High)CVSS:3.0/AV:N/AC:H/PR:N/UI:R/S:C/C:H/I:H/A:HCWE-295


Affected Versions

Product NameAffected Version(s)Affected CPE(s)Resolved Version(s)Patch
AvailabilityIvanti Neurons for ITSM2023.4
 cpe:2.3:a:ivanti:neurons_for_itsm:2023.4:*:*:*:*:*:*:*2023.4 w/ patch
 2023.4 Patch mirrors: [USA/EU/ASIA]
 Ivanti Neurons for ITSM2023.3
 N/A2023.3 w/ patch
 2023.3 Patch mirrors: [USA/EU/ASIA]
 Ivanti Neurons for ITSM2023.2
 cpe:2.3:a:ivanti:neurons_for_itsm:2023.2:*:*:*:*:*:*:*2023.2 w/ patch
 2023.2 Patch mirrors: [USA/EU/ASIA]
 



Solution
Follow the instructions documents provided in the download files to apply the
patch.

FAQ
 1. Are you aware of any active exploitation of these vulnerabilities?

We are not aware of any customers being exploited by these vulnerabilities prior
to public disclosure. These vulnerabilities were disclosed through our
responsible disclosure program. 
 2. How can I tell if I have been compromised?
    Currently, there is no known exploitation of this vulnerability that could
    be used to provide a list of indicators of compromise.
 3. If I only have Ivanti Neurons for ITAM (without ITSM) does this apply to me?

Yes, Ivanti Neurons for ITAM shares a platform with Ivanti Neurons for ITSM. Due
to this, if a customer only has Ivanti Neurons for ITAM they should also apply
the fix.
 
 4. What should I do if I need help? 

If you have questions after reviewing this information, you can log a case
and/or request a call via the Success Portal 
Article Number :
000094071
Article Promotion Level
Normal

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