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<form role="search" method="get" class="searchform" action="https://helpdesk.mlsd.net/">
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 * Home
 * Google Tips & Tricks
   * Gmail
     * Change the Layout of your Inbox
     * Toggle Conversation View On/Off
     * Sending Email From an Alias
     * Setting up Auto Replies in Gmail
     * Organizing Gmail Using Labels
     * Create Rules to Filter Your Inbox
     * Add a Gmail Profile Picture
     * Create a Gmail Signature
     * Secure your GMail account
     * Compose Message in New Window
     * Undo Sending an Email
     * @Mention a Contact in Gmail
     * Using the Snooze Button in Gmail
     * Type Email in Different Languages
   * Google Calendar
     * Share Your Calendar With Someone
     * Add Attachments to Your Events
     * Invite People to Your Event
     * Use Google Calendar Appointment Slots
     * Have Your Agenda Emailed to You Every Day
     * Quick Add Events to Google Calendar
   * Google Classroom
     * Communicate With Guardians
   * Google Contacts
     * Quick Add Contacts to Contact List
   * Google Docs
     * Add a Signature in Google Docs
     * Text Rotation and Accounting in Sheets
     * Add a Table of Contents to a Google Doc
     * Sheets’ Built In Laser Pointer
     * Multiple Columns in Docs
     * Share Docs In Microsoft Office Format
   * Google Drive
     * Prevent Users From Copying Shared Drive Files
     * Set an Expiration Date For Shared File Access
     * Scan files as PDF With Your Android Phone
   * Security
     * Setup 2-Step Verification For Your Google Account
     * Monitor and Manage Your Google Account Permissions
   * Submit Your Own Google Tip!
 * Helpdesk Documents
   * Guides
     * Ways to Change Your Madison Active Directory Password
     * Madison Email On Your Personal Device
     * Clearing Chromebook History and Cache
     * Voicemail User Guide
     * Logging Into Windows 10 For The First Time
     * Setting Chromebook Keyboard Languange
     * Backup Google Chrome Bookmarks
     * Backup and Restore Firefox Bookmarks
   * Policies
     * Purchasing and Moving Technology
     * Password Policy
     * Computer Acceptable Use Policy
   * Internet Browsers
   * Tax Free Computers for Teachers
   * 5 Reasons NOT to Use Your Work Email for Personal Use
 * Request Forms
   * EWR Ticket Form
   * Web Filter Request Form
   * YouTube/Video Request Form
   * Password Reset Request Form
 * Helpdesk Links
   * Login (Tech Staff Only)
   * Tech News
   * MLSD Home Page
   * Madison eHelpdesk
   * Madison Knowledgebase
   * Password Reset Webpage
   * Student Password Reset
   * Tech Office Links
     * Supply Inventory Tracker
     * Tech Office Tools
     * Network/Server Documentation
       * Network Diagram
       * District WiFi Information
       * District Network/Server Info

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HOME


 WELCOME TO THE MADISON TECH OFFICE HELPDESK PAGE!



--------------------------------------------------------------------------------

Technology Procedures


Work Requests
In order for the Tech Office to efficiently respond to work requests, all
requests must be submitted electronically using the Madison Helpdesk.  Please do
not call or e-mail us directly to report an issue.  Every computer, notebook,
printer, and most projectors and whiteboards have six-digit IRM numbers
assigned.  Choose the most appropriate device to submit the request.

For example, if you are having trouble printing, submit the work request on the
printer.  If the problem is with the computer or monitor, use the IRM number of
the computer.  If you use the incorrect IRM number, your request may be closed
and you’ll need to submit it again using the correct number.

Before submitting a request, there are a few simple things to check:

 * Reboot your computer – A simple reboot may clear up the problem. Go to the
   Start Menu and select Shutdown. If that doesn’t work, hold the power button
   down (5 -10 seconds) and the computer will shut down. Wait at least 10
   seconds for the hard drive to stop spinning and then restart the machine.
 * Check with other people in your building – They may have had the same issue
   or have suggestions to try.
 * Make sure there really is a problem – Check all cables and connectors, make
   sure the power strip is on.
 * Check the Server Status on the Helpdesk site – There may be a larger problem
   and not just you or your room.
 * Error messages – Write them down, take a screen capture, or even take a
   picture with your cell phone.

If after these steps the problem still exists, please submit an electronic work
request using THIS FORM. Fill out the form and click the “Submit” button.

Please submit work requests when the problem occurs, after checking the basic
troubleshooting steps listed above.  Do not wait until the end of the year and
then tell us “it hasn’t worked all year.”
Once the Tech Office receives your request, it will be assigned to a tech.  Each
time the request is updated, you will receive an e-mail.  It is up to you to
read the e-mails that come from the Helpdesk system.  The tech may need
additional information or may be able to resolve your request remotely.  You can
reply to the e-mail to automatically update your ticket.

Do not submit multiple work requests for the same problem.  Reply to the
Helpdesk e-mail to update the ticket as necessary.

Password Reset Requests
HERE is a link to request a password reset.  Please use the form to request
passwords.  The form requests go to a list of people that can change passwords. 
If you e-mail a specific person (for example, Steve) and they are out of the
office or away, the password will not be reset in a timely manner.

Passwords will be sent in the pony to the user.  We do not give passwords out
over the phone.  myNCOCC passwords will be sent in an e-mail from them.

YouTube/Video Requests / Web Filter Requests
THIS LINK will take you to the form to request YouTube videos be added to the
filter. THIS FORM is for websites that either need blocked or unblocked.  Please
use the forms so that we can process the requests in a timely manner.

Website requests may be forwarded to the Curriculum Director and/or building
principals for approval before the Tech Office will process the request.

Technology Purchases
All technology purchases must be approved by the Tech Office prior to
purchasing.  If the purchase was not approved we will not support the item(s). 
Too often we find out after the fact that a teacher/staff has ordered software
or hardware and we are expected to make it work.  Sometimes the item(s)
purchased do not work with our computer hardware and/or software.

This includes upgrades/changes to furniture, room layout, and other fixtures
that affect technology.  For example, new furniture arrangements may lead to
network drop and/or power relocation within the room.





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