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TRILINGUAL CUSTOMER SUPPORT REPRESENTATIVE (DISPUTE RESOLUTION) - SENIOR

 * Heredia
 * Customer Service
 * Full time
 * 10/16/2024
 * J00162141

Equifax is where you can power your possible. If you want to achieve your true
potential, chart new paths, develop new skills, collaborate with bright minds,
and make a meaningful impact, we want to hear from you.

Customer Service  Job Description 

Equifax is where you can power your possible. If you want to achieve your true
potential, chart new paths, develop new skills, collaborate with bright minds, 
and make a meaningful impact, we want to hear from you.

We are looking for a Product Fulfillment Senior agent, someone who is results
driven, with high adaptability to changes, quick learner and strong
interpersonal skill. This person will be responsible but not limited to comply
with the consumer’s requests in the delivery of quality best results through
inbound calls and back office tasks, assure on-time project completion and
superior client care. All actions looking at goals fulfillment through a
self-sufficient approach always looking for problem solving, with capabilities
of recognizing process gaps in order to raise the flag when required. 

What you’ll do 

 * Respond to the Assistel consumer line 

 * Comply with metrics and overall performance expectations

 * Identify consumer needs via thorough analysis of the consumers’ credit file

 * Properly document of follow-up actions for partner departments best
   resolution

 * Initiate and resolve all researches needed to provide the most precise
   information to the consumer in the back office workframe

 * Maintain complete and accurate client and project information

 * Serve as a liaison between the consumer and the client for best case
   resolution

 * Accountable a for any update required in cases resolution process

What experience you need 

 * Fluent in French And English skills, both oral and written B2 or more

 * 6 month experience with Knowledge of G-suite programs
   (Sheets,Docs,Slides,etc)

Interview Process: 

 * English Belt Test (French) 

 * Phone Screening TA

 * Metrics Review (Internos) 

 * Phone Screening - Oscar Campos 15 minutos

 * Interview Ericka Salas & Marcelo Ortega (based on Ericka's calendar)
   optional  30 min Interviews 

We offer comprehensive compensation and healthcare packages, on-site doctor,
paramedics service 24/7, life insurance, gym facilities, collaborative
workspaces, free transportation and parking, subsidized cafeteria, solidarity
association, and organizational growth potential through our online learning
platform with guided career tracks.

Are you ready to power your possible?  Apply today, and get started on a path
toward an exciting new career at Equifax, where you can make a difference!  

Equifax is an Equal Opportunity Employer. All qualified applicants will receive
consideration for employment without regard to race, color, religion, sex,
sexual orientation, gender identity, national origin, disability, or status as a
protected veteran.

We offer comprehensive compensation and healthcare packages, on-site doctor,
paramedics service 24/7, life insurance, gym facilities, collaborative
workspaces, free transportation and parking, subsidized cafeteria, solidarity
association, and organizational growth potential through our online learning
platform with guided career tracks.

Are you ready to power your possible? Apply today, and get started on a path
toward an exciting new career at Equifax, where you can make a difference!

Who is Equifax? 

At Equifax, we believe knowledge drives progress. As a global data, analytics
and technology company, we play an essential role in the global economy by
helping employers, employees, financial institutions and government agencies
make critical decisions with greater confidence.  

We work to help create seamless and positive experiences during life’s pivotal
moments: applying for jobs or a mortgage, financing an education or buying a
car. Our impact is real and to accomplish our goals we focus on nurturing our
people for career advancement and their learning and development, supporting our
next generation of leaders, maintaining an inclusive and diverse work
environment, and regularly engaging and recognizing our employees. Regardless of
location or role, the individual and collective work of our employees makes a
difference and we are looking for talented team players to join us as we help
people live their financial best. 

Equifax is an Equal Opportunity Employer. All qualified applicants will receive
consideration for employment without regard to race, color, religion, sex,
sexual orientation, gender identity, national origin, disability, or status as a
protected veteran.

Apply Now
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CUSTOMER SERVICE

Our Customer Services team deals with a wide range of clients across multiple
locations worldwide. We help forge the relationships that are the beating-blood
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