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On-call meetings - IO and Bigdata - SYD -> HYD handover meeting
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AAlex K
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WWarren Chisholm
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SStan Smoltis
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NNavneet Kumar
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On-call meetings - IO and Bigdata - SYD -> HYD handover meeting
rahul.vishwakarma@servicenow.com
Oct 25 2024, 6:30 AM
English (Global)
AI transcription
data security
privacy concerns
unauthorized access
meeting protocols
Zoom security
Overview
In the recent Impromptu Security Discussion meeting focused on the handover
between Sydney and Hyderabad for IO and Bigdata, participants addressed a
significant security concern regarding an unauthorized AI transcription service,
Fireflies AI, which joined the discussion. The presence of this service raised
alarms about data security and privacy, prompting Warren and Stan to attempt to
remove it by exiting and re-entering the meeting. Ultimately, the team agreed to
mitigate the risk by scheduling a new meeting to ensure the confidentiality of
their discussions. To facilitate this, Warren has been tasked with creating the
new meeting and inviting colleagues Stan, Alex, Navneet, and Shabam.
Notes
🚫 Unauthorized AI Transcription Service (00:03 - 05:17)
 * An unauthorized AI transcription service (Fireflies AI) joined the meeting
 * Participants expressed concern about data security and privacy
 * Warren and Stan attempted to remove the AI service by leaving and rejoining
 * Participants decided to create a new meeting to ensure privacy

Action items
Warren Chisholm
 * Create a new meeting and invite Stan, Alex, Navneet, and Shabam (05:08)



Transcript

SStan Smoltis

00:03

What is this meeting for? Are you guys hijacking the non call meeting? 
WWarren Chisholm

00:07

No, no. Who just joined in to listen? But I. I was just commenting that I saw
some. Some odd. What I thought was a person trying to join the meeting. This
fireflies AI thing, I've never seen that before. 
SStan Smoltis

00:24

Who is it? 
AAlex K

00:26

It's a. It's an AI note taker. It's not mine. I just. I just know it because I
used to use something similar and it gets a transcription out of the meeting and
it summarizes it that at the end. 
SStan Smoltis

00:38

Who let them in? 
WWarren Chisholm

00:40

Yeah, I didn't. Yeah. Did someone let them in? 
NNavneet Kumar

00:47

Who is the like firefight AI note takers? Rahul. 
AAlex K

00:55

Yeah. 
WWarren Chisholm

00:55

You know what it is? 
NNavneet Kumar

00:57

I don't know. 
WWarren Chisholm

00:58

You. You just hit the button. 
AAlex K

01:03

I think the host. The host is only available to throw it out. 
WWarren Chisholm

01:10

Just do a little. Yeah, honestly, I'm a little bit concerned about what it is
because I don't know what it is. 
AAlex K

01:16

It's. 
NNavneet Kumar

01:19

I don't connect with him. 
WWarren Chisholm

01:22

I don't know if we can kick him here. 
AAlex K

01:25

It's a transcriber. 
WWarren Chisholm

01:28

Yeah, but. Yeah, but where does the transcription go? 
AAlex K

01:31

You know, it goes somewhere on. On the cloud. On. On his profile probably. 
WWarren Chisholm

01:39

Well, how do you. How do you know it's going to. Going to a ServiceNow
employee? 
SStan Smoltis

01:44

Why is it joining as guest? It's effectively unauthenticated. 
AAlex K

01:48

Yeah, it's once. Because I used to use something similar. Once you link it with
your. With your Zoom account, it joins every meeting you are invited and. And
starts getting the transcriptions. 
NNavneet Kumar

02:06

Okay. We should. 
AAlex K

02:07

In other words. In other words, if it's sensitive information, it could be
compromised. It could be not, depending on the company's policy. 
SStan Smoltis

02:18

How do you know that? Alex? Was there announcement? 
AAlex K

02:22

No, no. I used to use it in the previous company. I was doing the internship. We
used to use transcriber because we used to have two and three hour meetings and
then we used to use that to summarize and get all the important things we said
out of it. It uses AI. 
SStan Smoltis

02:44

Well, anyway, I've heard nothing about it, so we're better off. 
AAlex K

02:50

Yes. 
SStan Smoltis

02:51

To another meeting. 
AAlex K

02:52

Definitely. Especially if it's sensitive info. 
WWarren Chisholm

02:55

Can we do. If we just end it and then rejoin? I'm assuming we could. That will
kick them out. 
AAlex K

03:00

If he. If Rahul is invited to this. To this URL meeting, Zoom meeting. I think
it will rejoin. Unless we create a new meeting and invite each other. 
SStan Smoltis

03:15

Because Zoom has its own transcribe service. You know, all the recorded meeting
are being transcribed, I think. 
AAlex K

03:26

Yes, but the. 
NNavneet Kumar

03:29

I believe otherwise. The data will be shared with this guy. 
AAlex K

03:35

Yeah. 
SStan Smoltis

03:36

All right, let's. Let's try to. I'll. 
WWarren Chisholm

03:40

I'll. 
SStan Smoltis

03:40

I'll kind of drop out and rejoin. 
WWarren Chisholm

03:43

I'll do the same. 
SStan Smoltis

03:45

I hope it works. 
AAlex K

03:46

I need to create a new. A new meeting. 
WWarren Chisholm

03:49

Well, just everyone needs to drop out. 
AAlex K

03:51

Okay. Yeah, it's. It's still here. Because I think the Rahul might be invited in
this. In this meeting. So that. That's gonna keep joining unless we. We create a
new. 
NNavneet Kumar

04:30

Probably. He didn't drop, actually, that's why. 
SStan Smoltis

04:34

I see Warren joined his guest. That's really you? 
NNavneet Kumar

04:39

Yeah, I saw. 
AAlex K

04:40

I saw. 
WWarren Chisholm

04:42

Yeah, it is really me. I don't know. I clicked on the same join button I clicked
on last time. 
SStan Smoltis

04:48

We have two suspicious guests. 
WWarren Chisholm

04:54

You wanna just start a separate meeting? 
AAlex K

04:58

Yeah, that's the only way to. To get rid of it. 
SStan Smoltis

05:02

I. I don't like being watched. 
AAlex K

05:04

Yeah. 
WWarren Chisholm

05:06

All right. 
AAlex K

05:07

I'll. 
WWarren Chisholm

05:07

I'll create a meeting and invite Stan, Alex, Navneet and Shabam. 
AAlex K

05:14

Sure. 
WWarren Chisholm

05:16

All right. Thanks, guys. 
00:0010:14
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