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Text Content

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 * Your Villa
 * Your Public Spaces
 * Your Food
 * Your Team
 * You
 * FAQs


THE NEXT LEVEL OF CLEAN

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MORE SPACE. HAPPY PLACE

When it comes to vacations, the more space you have to spread out, the safer you
can feel.
Set in refreshing destinations to explore, our resorts help you to be happily
social while staying safely distanced. All with the like-home luxuries you love,
smart measures for a healthy stay, and the reassurance of Marriott's Commitment
of Clean.


Your Villa


YOUR CLEAN HOME AWAY FROM HOME

All of your private vacation spaces now undergo an even more robust regimen of
cleaning protocols.



 * Hospital-grade disinfectants
 * Every villa, before every check-in
 * Testing electrostatic sprayers






YOUR SANITIZED SANCTUARY

Our elevated protocols encompass key touch-points throughout your villa,
including:

Light switches · Door handles and frames · Remote controls and televisions ·
Telephones · Clock radios · Climate controls · Hangers and luggage rack · Iron
and ironing board · Vacuum or sweeper · Cabinet doors and handles · Countertops
· Appliance doors and other high touch-point areas

Your Public Spaces


SHARED SPACES, HAPPY PLACES

With increased frequency and enhanced cleaning tools, you’ll get a heightened
level of clean and health safety throughout shared areas, too.

Extra focus and frequency on high-touch surfaces



 * Elevators, elevator buttons
 * Handrails
 * Door handles/knobs
 * Switches/electronic controls
 * Flat surfaces



Hand sanitizing stations at high-traffic public spaces



 * Primary exits and entrances
 * Lobby/front desk
 * Elevator landings
 * Food & Beverage entrances
 * Fitness center entrance



A full spectrum of social distancing guidelines throughout each property



 * Altered traffic flow to support 6-foot spacing
 * Removed brochure racks
 * Removed unnecessary furnishings



Extra care and frequency on public restrooms



 * Elevated cleaning protocols
 * Social distancing of facilities
 * Auto (touchless) soap dispensers with antibacterial soap
 * Disabled air-blow hand dryers, paper products provided



Your Food

FOCUS ON FOOD SAFETY

We’ve heightened all of our food safety procedures to be next level as well.
 * Exacting sanitization, hygiene and disinfecting guidelines
 * Modified dining practices, offering carry-out or even poolside delivery,
   where available
 * Avoid unnecessary personal contact
 * Single-use menus and actively testing mobile menus
 * On-site convenience stores with socially distanced shopping


Your Team

SERVING YOU SAFELY

Healthy spaces start with our workplaces. Our associates are ready to support
the health and safety of each other — and all those they serve on vacation.
 * Enhanced training
 * Masks, engagement partitions, and other Personal Protective Equipment
 * Daily health screenings
 * Testing touchless engagement tools


You

HEALTHIER TOGETHER

Clean spaces and new safety protocols complement our Owners, Members and guests’
own positive actions to stay healthy.
 * Wash hands thoroughly, consistently
 * Social distancing, both on property and off
 * Avoid unnecessary personal contact
 * Wear masks
 * Avoid public spaces when not feeling well


BUILDING ON A LEGACY OF CLEAN

For 92 years, Marriott has been recognized as a hospitality leader for its
commitment to quality, exacting standards, and rigorous training. These expanded
protocols reflect elevated cleanliness standards and hospitality norms and
behaviors to meet the new health and safety challenges presented by the current
pandemic environment.

ENHANCED CLEANING AND SAFETY STANDARDS


FAQS



01 What steps are you taking overall at the resorts to enhance cleaning in
response to COVID-19?

While the daily health and safety measures that were already in place at our
resort properties (resorts) are intended to address a broad spectrum of viruses,
including COVID-19, we have implemented and continue to implement expanded
cleaning and safety protocols working with various industry leaders — from
enhanced public area cleaning and modified in-villa processes to personal
protective equipment and daily health screenings for our associates.

We have adjusted our resort operations to support social distancing and
decreased gathering sizes. These adjustments have been in response to
governmental mandates that continue to be implemented, as well as guidance
issued by governmental authorities, including the Centers for Disease Control
and Prevention (CDC), the European Centre for Disease Prevention and Control
(ECDC), and the World Health Organization (WHO). We have taken these measures in
an attempt to assist with the health and safety of our Owners and guests, as
well as that of our associates.

We are focused on your safety, which is why we clean and disinfect following
procedures recommended by third-party cleaning experts and in alignment with
procedures from the CDC and other governmental authorities, as applicable for
our resorts. Our associates continue to receive training by industry-leading
cleaning experts on proper disinfection procedures. Now more than ever, we are
ready to take care of you.

02 What steps are you taking at the resorts to enhance common area cleaning?

We follow cleaning and sanitation protocols to help ensure our property is
disinfected in an effort to help keep you safe. Examples of specific steps that
we continue to take to perform enhanced cleaning in common areas such as
lobbies, include but aren’t limited to:

 * Increased cleaning/disinfecting frequency is taking place in common areas
   between 7 a.m. and 11 p.m., with hospital-grade disinfectant products,
 * Providing hand sanitizer stations at high-traffic public spaces, and
 * Increased cleaning and disinfecting public restrooms frequency with
   hospital-grade disinfectants.

03 What steps are you taking at the resorts to enhance villa/in-room cleaning?

Examples of specific steps that we continue to take to perform enhanced
villa/unit cleaning after an Owner/guest’s departure include, but aren’t limited
to:

 * Each villa/room is cleaned, with particular attention paid to high-touch
   surfaces, such as light switches, door handles, remote controls, countertops,
   climate controls, and appliance doors using hospital-grade disinfectants,
 * Removal and replacement of all unused linen/terry from villas,
 * Removal and replacement of all unused bathroom amenities, such as soap and
   shampoo, and
 * Removal and replacement of all opened paper products, such as toilet and
   facial tissues.



04 What type of cleaning chemicals are you using to support your enhanced
cleaning processes?

Vistana Signature Experiences has long-standing relationships with several
industry-leading providers of disinfectants and continues to work closely with
these suppliers to identify processes and products to continue to attempt to
mitigate risk of illness.

05 I have seen communications from Marriott International outlining steps that
are being taken to enhance cleaning protocols and processes across its branded
hotels in response to COVID-19. Are these processes being implemented at the
resorts?

Vistana Signature Experiences is continuing to work closely with Marriott
International, its licensor, to identify products, resources, and processes that
might further supplement the enhanced cleaning protocols that we have already
deployed across our resorts.

06 Will housekeeping services be provided on my upcoming vacation?

In support of continued enhanced public area cleaning, enhanced villa/unit
departure cleans, and for the health and safety of resort associates, daily
housekeeping service, such as daily tidies, is currently unavailable.

07 What steps is Vistana Signature Experiences taking to promote social
distancing at the resort properties?

In addition to complying with any specific directives that may be issued by
government authorities, examples of steps that are being taken to promote social
distancing include, but aren’t limited to:

 * Installation of signage across the resort campus to remind Owners, guests,
   and associates of social distancing requirements,
 * Reduction of seating in common areas, such as lobbies,
 * Closure of every other stall in common area restrooms,
 * Limitations on occupancy in fitness centers and removal of certain equipment,
 * Reductions in pool deck seating, and
 * Continued closure of activities centers and kid’s clubs.



08 Will elevator capacity be restricted in support of social distancing?

Yes. In addition to complying with any specific directives that may be issued by
government authorities, signage will be installed to remind Owners, guests, and
associates to limit occupancy to one individual or members of the same household
at a time.

09 How can I find out information about applicable government requirements that
may be in place for my upcoming vacation?

All Owners and guests are encouraged to visit official government websites for
their vacation destination to obtain current information on requirements or
restrictions that are in effect. For convenience, some links to government
websites have been provided on the COVID-19 Hub at https://hub.vacationclub.com
under the Resort Status link.

10 Will I be required to wear a mask while at the resort?

Yes. Even where not currently government-mandated, face coverings are required
in all indoor resort public areas and recommended in outdoor public areas.

Additionally face covering requirements may be in place based on governmental
orders in the jurisdiction where the resort is located. Any requirement for
members and guests to use face coverings will be dependent on current
governmental requirements that are in effect. All members and guests are
strongly encouraged to visit official government websites for their vacation
destination to obtain current information prior to the date of their upcoming
reservation.

For convenience, some links to government websites have been provided on the
COVID-19 Hub at https://hub.vacationclub.com under the Resort Status link.

11 Are resort associates required to wear masks while working at the resort?

Yes. Resort associates are currently required to wear masks while at work.

12 How can I find out the current status of resort amenities and services?

Current information on resort amenities and services can be found on our Resort
Status page.

The current status of resort amenities and services is subject to change at any
time due to governmental requirements and/or changes to operating guidelines. As
such, all Owners and guests are highly encouraged to continue to check Resort
Status and official government websites for the vacation destination frequently
for updates prior to the date of their upcoming reservation.

13 How frequently is Resort Status information updated?

Updates are made as operational changes warrant. The current status of resort
amenities and services is subject to change at any time due to governmental
requirements and/or changes to operating guidelines. As such, all Owners and
guests are highly encouraged to continue to check Resort Status and official
government websites for the vacation destination frequently prior to the date of
their upcoming reservation.

14 Why are certain amenities and services currently closed, unavailable or
limited?

Across our resorts, we have adjusted our resort operations to support social
distancing and decreased gathering sizes. Many of these adjustments have been in
response to governmental mandates that continue to be implemented, as well as
guidance issued by governmental authorities, including the Centers for Disease
Control and Prevention (CDC).

We continue to take these measures to help promote the health and safety of our
members and guests, as well as that of our colleagues. Updates will be made as
operational changes warrant. All members and guests are highly encouraged to
continue to check Resort Status and official government websites for the
vacation destination prior to the date of their upcoming reservation

15 Will food and beverage outlets be open during my upcoming vacation?

At the present time, across our resorts only limited food and beverage outlets
are open, with the majority of such outlets closed in connection with efforts to
support social distancing and as a result of low resort occupancy. Where outlets
are open, single-use menus are in place, digital menus are being tested, and
some outlets are only open for carry-out and/or delivery. Information on the
current status of food and beverage outlets at specific resorts can be found on
our Resort Status page.

16 When will additional amenities and services be available at resorts?

Vistana Signature Experiences is continuing to monitor all relevant governmental
guidance to support a phased reopening of amenities and services across its
resort portfolio, and we continue to support social distancing efforts in an
attempt to mitigate the impact of COVID-19.

Governmental requirements will also continue to be a determining factor for
reopening amenities or reestablishing services at resorts, where applicable.
Updates will be made as operational changes warrant. All Owners and guests are
highly encouraged to continue to check Resort Status prior to the date of their
upcoming reservation.

Please note: COVID-19 is highly contagious. We encourage you to continue to take
steps to mitigate your risk of COVID-19, including following recommendations
issued by the Centers for Disease Control and Prevention and the World Health
Organization. As is the case with any public place, we cannot guarantee that you
will not encounter others at the resort who are contagious; however, we want you
to know that we are committed to cleanliness and our enhanced safety measures in
response to COVID-19.


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©2022 Vistana Signature Experiences, Inc. (Vistana) and Marriott International,
Inc. (Marriott). All Rights Reserved. Vistana, its logo, Vistana Signature
Network, VSN, StarOptions, A Better Way To See The World and Friendship Rewards
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