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CUSTOMER STORIES


OKLAND CONSTRUCTION



Supporting a distributed workforce







Okland Construction

Headquarters: Salt Lake City, UT

Industry: Construction

Machines: 650


DELIVERING AWARD-WINNING BUILDING AND DESIGN

Okland Construction is a full-service general contractor with a focus on
construction management and design-build projects. A privately held,
family-owned business, Okland primarily covers the Southwest and Mountain States
with three main offices in Tempe, AZ; Salt Lake City, UT; and Boise, ID. Over
the years, they’ve shored up an impressive portfolio of projects in industries
like education, healthcare, municipal services, commercial mixed-use, and
technology.

A part of Okland’s IT team since 2019, Neil Sharp is a Tier 2 technician with
more than 10 years of professional experience and a job scope that extends
beyond his title. Together with his team, he takes care of the company’s IT
infrastructure, provides help-desk support, and manages more than 600 user
devices across the company.



THE CHALLENGES OF SUPPORTING A DISTRIBUTED WORKFORCE

Okland’s workforce is split between on-site corporate employees and remote teams
who are spread across different project locations. While Okland’s corporate
staff are based at their main offices, project teams work at multiple
construction sites where internet access can vary — making device management
especially challenging.

“Depending on the stage of construction and the site location, network
connections can range from fiber optic to cellular. At one job site, the best
option we could provide initially was wireless broadband because services and
utilities were not yet set up.”

Because of these obstacles, Neil and his team need to make sure that devices are
properly imaged and set up with everything that employees need before the
machines are even sent out. And the work doesn’t stop there. They must also
ensure that devices can easily be patched and updated regularly to meet security
and performance requirements.



DIVIDING & CONQUERING DEVICE MANAGEMENT

When Neil first joined the team, Okland was already using PDQ Deploy & Inventory
and SmartDeploy. To maximize the benefits of using these two tools, Neil worked
with the team to clearly define specific use cases and create more efficient
workflows.

“I was brought on specifically because I had eight years of experience with
SmartDeploy and could help improve existing processes.” He was eventually put in
charge of PDQ Deploy & Inventory as well.

“SmartDeploy is how we prepare every new device that comes into the
organization.” Using SmartDeploy’s modular file-based software, Neil breaks the
imaging process into two parts to give himself more flexibility and control. He
creates and captures a golden Windows operating system image before separately
deploying the programs that users need as well as scripts to handle
postdeployment tasks.

The team also uses PDQ Deploy & Inventory for core tasks across the device
lifecycle. “We use PDQ Deploy & Inventory to do specific tasks like uninstalling
old software and installing new versions. And to carry out large-scale software
updates or deployments that impact all machines across the organization.” These
activities occur regularly, often several times a month, with big deployments
happening four to five times a year.



OPTIMIZING PROJECT AND DEPLOYMENT WORKFLOWS

Neil and his team are currently working on uninstalling Dell Data Protection
Encryption (DDPE) from all user devices before moving them to a new security
tool. That’s no mean feat. Because of the sheer number of machines, the project
has to be done in phases and staggered across multiple months.

“It’s an eight-step process to remove DDPE from our systems, involving things
like adding registry keys, running the service, checking that stuff is done,
uninstalling the software, and decrypting the drives. PDQ Deploy & Inventory is
taking care of that very nicely for us with the packages that I’ve built and by
helping us target these machines group by group.”

With SmartDeploy, Neil wanted to help the team optimize how they were using the
tool. “When I first came here, I looked at what they had and went, ‘Nope, we’re
starting over.’”

He streamlined the imaging process, making it easier to update existing Windows
operating system images. Neil also took advantage of SmartDeploy’s modular
imaging approach to manage postdeployment tasks like running postscripts and
data transfers — without having to rebuild an entire image or deployment
package.

> “Before, we were spending all day getting a computer ready for a new user.
> Now, we can be done in about one to two hours with the full deployment. I can
> literally boot a machine up into SmartDeploy, push the image and walk away,
> come back in, and everything is done.”


“I’ve seen other imaging tools that are just a pain to use. With how everything
works in SmartDeploy, I really don’t want to use anything else to deploy images
within a company environment.”



MANAGING HUNDREDS OF DEVICES WITH GREATER EASE

Today, Neil and two of his colleagues handle PDQ Deploy & Inventory, and
everyone on the helpdesk team is trained to use SmartDeploy effectively.

The clear division of ownership and use cases for both tools have made life
easier for the whole team. Okland now successfully manages day-to-day machine
turnover with SmartDeploy and broader, companywide updates with PDQ Deploy &
Inventory. With the full help-desk team utilizing SmartDeploy, they’ve enjoyed
huge time savings — a major win for any IT team.

By using these two complementary tools in tandem, they’ve saved a ton of hours
and effort while effectively managing hundreds of endpoints across their entire
fleet. 

Ready to take the pain out of computer imaging and software deployment? Sign up
for a free trial of SmartDeploy or PDQ Deploy & Inventory (or both). 



EXPERIENCE IT FOR YOURSELF

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