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HARVEY NASH / KPMG CIO SURVEY 2020: EVERYTHING CHANGED. OR DID IT? HARVEY NASH /
KPMG CIO SURVEY 2020: EVERYTHING CHANGED. OR DID IT? HARVEY NASH / KPMG CIO
SURVEY 2020: EVERYTHING CHANGED. OR DID IT?

Explore how leading IT organizations are reacting to COVID-19 impacts.
Explore how leading IT organizations are reacting to COVID-19 impacts.

Harvey Nash / KPMG CIO Survey 2020: Everything changed. Or did it?

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 * Harvey Nash / KPMG CIO Survey 2020: Everything changed. Or did it?



Industry Insights ›

Now in its 22nd year, the Harvey Nash / KPMG CIO Survey 2020 is the largest IT
leadership survey in the world, with over 4,200 responses from CIOs and
technology executives across 83 countries.


This year’s report references both pre-COVID-19 findings as well as during
COVID-19 responses. Together they give us a unique insight into the before,
during, and continuing aftermath of the pandemic.

There is no doubting the pandemic’s dramatic effect on almost every aspect of
business and life. The pandemic exposed a growing digital divide, shifted some
priorities, and amplified many of the challenges that the IT organization faced
prior to COVID-19. However, fundamentals also remain, such as the top two
priorities for boards: 1) improving operational efficiency; and 2) improving
customer engagement – both long-standing priorities of the technology leader.

Some entered the pandemic better positioned to pivot and scale into new
opportunities. In our special report IT in the New Reality (PDF 109.8 KB), we
share four models of economic recovery patterns. While recovery will be unique
to each sector, country, and company – common to all is the urgency to act
decisively.


KEY FINDINGS FROM THE SURVEY INCLUDE:

 * Additional IT budget – Global IT leaders reported a median additional spend
   of 5 percent of IT budget to deal with the COVID-19 crisis.
 * Increased cyber-security threats – more than four in ten (41 percent) of
   organizations have experienced increased incidents mainly from spear phishing
   and malware attacks.
 * Skill shortages, even in a pandemic – for the first time in this survey’s
   history, cyber-security expertise has become the most in-demand skill set,
   especially in the cloud and data security space.
 * A massive surge in remote working – 86 percent of our respondents have moved
   their workforce to remote working, and 43% of technology leaders expect over
   half their staff to remain working predominantly from home.
 * Technology investments – almost half (47 percent) say the pandemic has
   permanently accelerated digital transformation and the adoption of emergent
   technologies.
 * Mental health is an issue – 84 percent of technology leaders report they are
   concerned about their team’s mental health, and encouragingly, 58 percent
   have programs put in place to support mental well-being.
 * Technology leaders feel more influential – over six in ten respondents agree
   or strongly agree that their influence has increased as a result of the
   pandemic. This is not reflected in board membership, however, which for CIOs
   is down from 71 percent in 2017 to 61 percent now.
 * Diverse teams promote better business performance – more than two-thirds of
   organizations feel that being diverse has improved trust and collaboration in
   the technology team.

Read the Executive Summary (PDF 50.2 KB).

View the CIO Survey Infographic (PDF 172 KB).

Read the KPMG Special Report (PDF 109.8 KB).

Read the press release.

Download the full 2020 CIO Survey report:

Harvey Nash / KPMG CIO Survey 2020: Everything changed. Or did it?
Now in its 22nd year, the Harvey Nash / KPMG CIO Survey 2020 is the largest IT
leadership survey in the world, with...
Harvey Nash / KPMG CIO Survey 2020: Everything changed. Or did it?
Now in its 22nd year, the Harvey Nash / KPMG CIO Survey 2020 is the largest IT
leadership survey in the world, with over 4,200 responses from CIOs and
technology executives across 83 countries.This year’s report references both
pre-COVID-19 findings as well as during COVID-19 responses. Together they give
us a unique insight into the before, during, and continuing aftermath of the
pandemic.There is no doubting the pandemic’s dramatic effect on almost every
aspect of business and life. The pandemic exposed a growing digital divide,
shifted some priorities, and amplified many of the challenges that the IT
organization faced prior to COVID-19. However, fundamentals also remain, such as
the top two priorities for boards: 1) improving operational efficiency; and 2)
improving customer engagement – both long-standing priorities of the technology
leader.Some entered the pandemic better positioned to pivot and scale into new
opportunities. In our special report IT in the New Reality (PDF 109.8 KB), we
share four models of economic recovery patterns. While recovery will be unique
to each sector, country, and company – common to all is the urgency to act
decisively. Key findings from the survey include:•Additional IT budget – Global
IT leaders reported a median additional spend of 5 percent of IT budget to deal
with the COVID-19 crisis.•Increased cyber-security threats – more than four in
ten (41 percent) of organizations have experienced increased incidents mainly
from spear phishing and malware attacks.•Skill shortages, even in a pandemic –
for the first time in this survey’s history, cyber-security expertise has become
the most in-demand skill set, especially in the cloud and data security space.•A
massive surge in remote working – 43 percent of our respondents have moved their
workforce to remote working, and one quarter of technology leaders expect over
half their staff to remain working predominantly from home.•Technology
investments – al



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