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   * Video Communications
     * Meetings
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     * Live Broadcast
     * Enterprise Video Management
     * Secure Video Conferencing
   * Unified Communications
   * Telehealth Solutions
   * Virtual Retailing
     * Video Call Center
     * Remote Video Support
     * eCommerce
     * Virtual Styling
     * Virtual Showroom
     * Video Banking & Insurance
   * Virtual Courts
     * Virtual Visitation for Correctional Facilities
     * Video Conferencing for Lawyers
   * Vidyo APIs
     * VidyoPlatform
 * Services
   * Branding and White-Labeling
   * Hybrid Cloud Expansion
   * Deployment Services
   * Project Management Services
 * Industries
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   * Education
   * Government
   * Retail
     * Video Call Center
     * Remote Video Support
     * eCommerce
     * Virtual Styling
     * Virtual Showroom
     * Video Banking & Insurance
   * Technology
   * Judiciary
     * Virtual Visitation for Correctional Facilities
     * Video Conferencing for Lawyers
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   * Resource Library
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PRIVACY POLICY




Updated: January 28, 2021



 

Vidyo is committed to safeguarding the privacy of our partners, distributors,
resellers, customers and users of our websites, protecting the Personal
Information that you may share with us and urges you to take every precaution to
protect your Personal Information when you are online. When we need to collect
your Personal Information to provide services that you request, for other
legitimate business interests or when you choose to provide us with your
Personal Information, this Privacy Policy (“Policy”) describes how we collect
and use your information.

 


SCOPE

This Policy applies to your use of this website and to all Personal Information
we collect or you disclose during the use of this website. This Policy gives
effect to Vidyo’s commitment to protect your privacy and Personal Information.
It is applicable to each entity that is, directly or indirectly, controlling,
controlled by, or under common control with, or a subsidiary of, Vidyo Inc.
(“Vidyo”, “we” or “us” as appropriate).

 


INFORMATION WE MAY COLLECT: HOW AND WHAT

During your use of this website, we may collect technical information such as
your IP address (see ‘Cookies’) and a range of Personal Information that you
submit to us. “Personal Information” means any information that is capable of
identifying a living individual.

 

We collect this information by using a range of different means which include,
but are not limited to, when you:

 * Register for a whitepaper, case study, webcast, eNewsletter, or other
   download;
 * Register to attend a seminar or participate in an online survey
 * Ask to be included in an email or mailing list;
 * Submit an entry for a competition, sweepstake, or any other promotion;
 * To review and follow up on applications or referrals for open employment
   positions at Vidyo;
 * Submit your Personal Information to us for any other reason.

 

The Personal Information that may be collected, includes, but is not limited to:

 * Name, gender, address, date of birth;
 * Contact details for your work and personal details, such as email address,
   postal address and/or telephone number;
 * Your role, position and/or job title within your employment.

 


HOW VIDYO USES INFORMATION

Vidyo may use the Personal Information, for any of the following purposes:

 * Personalize your experience on the website;
 * Respond to your enquiries and fulfil your requests, for example reply to a
   comment or question;
 * Keep you updated with information about our products and services;
 * Provide you with updates and announcements concerning our products and/or
   promotions;
 * Send you marketing materials that you have signed up to;
 * Help us better meet your needs;
 * In connection with, or during negotiations of, any merger, sale of company
   assets, consolidation or restructuring, financing, or acquisition of all or a
   portion of our business by or to another company;
 * Allow you to have access to information, services or otherwise in engage in
   activities we provide access to.

 

We will not use your data for any automated decision-making, including
profiling.

 


DISCLOSURE OF INFORMATION

General

Vidyo’s global presence means that your Personal Information may need to be
shared with Vidyo entities around the world. All these Vidyo entities are
governed by this Policy and bound by appropriate confidentiality and data
transfer agreements.

 

In the case of a transfer of Personal Information to a Vidyo entity which is not
in the same country as the entity to whom you submitted Personal Information,
the transfer will only take place if the EU Commission has established that
there is an appropriate level of data protection in place in that receiving
country, or Vidyo has agreed on appropriate contractual guarantees with the
recipient entity to ensure the required level of data protection. Vidyo has put
in place an intra-company Agreement that binds us to the EU Model Clauses. You
may request a copy of this Agreement for your reference by contacting us by
using the contact information listed below in the ‘Contact Us’ section.

 


LEGAL AND REGULATORY REQUIREMENTS

Vidyo may be asked or required by law or regulatory authorities to disclose any
Personal Information we have concerning you. We reserve the right to disclose
any Personal Information we have about you if so requested or if we determine it
is necessary or desirable to comply with the law or such request, or to protect
or defend our rights or property.

 


UPDATING OR ACCESSING YOUR INFORMATION

If you have registered for an account with Vidyo you can help to ensure that
your Personal Information is accurate and up to date by logging into your
account.

 

You may unsubscribe from marketing communications at any time by clicking the
“Unsubscribe” button available at the bottom of any electronic communication we
may send to you. You may also unsubscribe from any medium of communication by
contacting us using the information set out in the ‘Contact Us’ section below.

 

To review, correct, update, delete, object or otherwise limit our use of your
Personal Information that has been provided to us, or request portability and/or
details of your Personal Information that is held by us, please contact us using
the contact information listed below in the ‘Contact Us’ section and describe
clearly your request.

 


RETENTION

Vidyo will retain any Personal Information it holds for as long as may be
necessary for us to fulfil the purpose(s) outlined within this Policy or in
order to comply with any legal or regulatory requirements.

 


SECURITY

Vidyo will use reasonable and appropriate technical, administrative and physical
safeguards to protect the Personal Information in its possession from loss,
misuse, unauthorized access, disclosure, alteration, and/or destruction. Vidyo
has taken due consideration of the risks involved and harm that may be suffered
in the event of a breach in processing Personal Information and the nature of
such Personal information.

 


COOKIES

What are cookies and what are they used for?

Vidyo may use cookies from time to time. A cookie is a unique text file that a
website can send to your internet browser. Some parts of Vidyo’s website use
cookies to track how you use and/or navigate around the website. We do this in
order to determine how useful the website’s information is to users, how
effective the navigational structure is in helping users reach that information
and monitor how long a user spends on each part of the website.

 

You will be notified about the use of cookies when you first visit our website.
If you prefer not to receive cookies, you can set amend your browser settings so
that cookies are disabled. Certain actions on our website require the use of
cookies so you may not be able to fully enjoy our website should you choose to
disable cookies.

 

Vidyo may use own Cookies or Third Party Cookies

 * First-party cookies: These cookies are sent to the user’s device from a
   server or domain managed by Vidyo and which provides the service requested by
   the user.
 * Third-party cookies: These cookies are sent to the user’s device from a
   server or domain that is not managed by Vidyo but by another entity that
   processes the data collected through cookies.

 

Cookies offer many benefits when providing information society services, as
they:

 * Help users to browse the website and access the services available;
 * Save users from having to configure the general features defined by default
   whenever they access the website;
 * Aid improved functioning and services provided by the website, after the
   corresponding analysis of the information collected via the cookies
   installed.

 

Embedded third-party media players may set cookies when you click to play video
content. These cookies may track your use of this website.

 

Cookies used by Vidyo:

Session cookies: These cookies are designed to gather and store data when the
user accesses a website. They are usually used to store data that is only needed
to provide the service requested by the user on one occasion (e.g. a list of
products purchased).

 

Session cookies are stored and are temporary, that is, they expire when the user
finishes browsing the website. These cookies do not permanently store any data
on the hard disk of your computer.

 

Analytics Cookies: These cookies allow the entity in charge of them to track and
analyze the behavior of users of the websites to which they are linked. The
information collected by these cookies is used to measure the activity of the
websites, applications or platforms and to compile browsing profiles of the
users of these websites, applications and platforms in order to make
improvements based on analyzing the data on how users use the service.

 

Vidyo stores Google Analytics cookies on the user’s device. Users can exclude
their individual activity using the exclusions systems provided by Google
Analytics.

 

More information: https://policies.google.com/technologies/cookies

 

Advertising Cookies: These cookies allow the advertising space that Vidyo has
included on the website, application or platform used to provide the service to
be used as efficiently as possible based on criteria such as edited content or
how frequently advertisements are shown.

 

Vidyo uses Google Ads cookies on the user’s device. Users can exclude their
individual activity using the exclusions systems provided by Google Ads

 

More information: : https://policies.google.com/technologies/cookies

 

Vidyo uses Terminus cookies on the user’s device. Users can exclude their
individual activity using the exclusions systems provided by Terminus.

 

More information: https://terminus.com/privacy-policy/

 

Behavioral advertising cookies: These cookies allow the advertising space that
Vidyo has included on the website, application or platform used to provide the
service to be used as efficiently as possible. These cookies store information
about user behavior collected by constantly monitoring their browsing habits,
which allows a specific profile to be developed to display advertising
accordingly.

 

Vidyo uses also cookies from Marketo for marketing tracking purposes. Users can
exclude their individual activity using the exclusions systems provided by
Marketo.

 

More information: https://documents.marketo.com/legal/cookies/

 

Vidyo uses also cookies from Hotjar for marketing tracking purposes. Users can
exclude their individual activity using the exclusions systems provided by
Hotjar.

 

More information: https://www.hotjar.com/legal/policies/privacy/

 

Enghouse also uses cookies from Drift for marketing tracking purposes. Users can
exclude their individual activity using the exclusions systems provided by Drift

 

More information: https://www.drift.com/privacy-policy/

 


THIRD PARTY SITES

Vidyo’s websites may contain links to third-party customer or product vendor
sites. Vidyo does not share your Personal Information with those websites and is
not responsible for their privacy practices. We encourage you to review the
privacy policies of those companies.

 

Some of the third-party sites that this website links to may be co-branded with
a Vidyo entity logo, even though they are not operated or maintained by Vidyo.
Although, we choose our business partners carefully we disclaim responsibility
for the privacy practices of websites operated by third parties. Once you have
left this website, you should check the privacy policy of the third party
website to determine how your data will be handled and how information is
collected from you.

 


CHILDREN AND PRIVACY

This website does not target and is not intended to attract children under the
age of thirteen (13). Vidyo does not knowingly solicit Personal Information from
children under the age of thirteen (13) nor does Vidyo send them requests for
Personal Information.

 


CHANGES IN THE POLICY

Vidyo reserves the right to amend this Policy as it finds necessary. For
example, Vidyo may modify this Policy in order to comply with changes in local
laws and regulations, other Vidyo policies and procedures, or requirements
imposed by data protection authorities. Please ensure that you regularly check
this Policy so that you are aware of any changes and/or updates that are made.

 


CONTACT US

Any Personal Information provided to or gathered by Vidyo is ultimately
controlled by Vidyo Inc.

 

If you would like to contact us in relation to this Policy or in connection to
the Personal Information we may collect or process about you please do so by
using the following details:

 

Vidyo Inc.

c/o Enghouse Systems Limited

80 Tiverton Court, Suite 800

Markham, Ontario

L3R 0G4

Canada

Email: legal.operations@enghouse.com

 

If you are based in the European Economic Area (EEA) the data controller
responsible for your information is:

Email: legal.operations@enghouse.com

 


COMPLAINTS

Vidyo takes its commitment to this Policy and your rights under applicable data
privacy laws very seriously. If you do not feel your legal rights as regards to
your personal data have been properly observed by Vidyo, you have the right to
complain to your in-region supervisory authority, who are the regulatory body
appointed to monitor compliance with applicable data protection laws.

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