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HELP & CUSTOMER SUPPORT




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YOUR ORDER

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 * Track Your Order
 * Edit or Cancel an Order
 * Substitutions for Store Pickup and Delivery Items
 * Canceled Orders
 * Delayed Orders
 * Missing Items
 * Order Not Received
 * Reorder
 * Alcohol Orders
 * Driver Feedback and Tips
 * Pickup and Delivery
 * Pickup and Delivery Changes and Exceptions
 * Guided Delivery Instructions
 * Drone Delivery
 * How to Update Your Address Rooftop Pin
 * Undeliverable Order Options
 * Chat With Your Shopper

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ACCOUNT & PAYMENTS

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 * Create or Edit an Account
 * Passkeys
 * Temporary Holds and Charges
 * Payment Methods
 * Account Security and Unrecognized Charges or Orders
 * View Store Purchases and Find Receipts
 * Walmart Cash
 * Manage Password
 * Tax-Exempt

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RETURNS & REFUNDS

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 * Refunds
 * Start an Online Return
 * Walmart Standard Return Policy
 * Walmart Marketplace Return Policy
 * Walmart Marketplace Return Policy – Return Restrictions
 * Marketplace Major Appliances Purchase and Returns Guide
 * Allswell Mattress Warranty

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WALMART SERVICES

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 * Types of Walmart Services
 * Walmart Restored
 * Electronic Waste Recycling
 * COVID-19 FAQs
 * Walmart Pre-owned
 * Walmart Protection Plans by Allstate


 * HEALTH AND WELLNESS
   
   * Pharmacy Services
   * Vision Benefits
   * Finding a Walmart Vision Center
   * Find the Right Glasses for You
   * Medicaid Renewal
   * Accessibility to Walmart Healthcare Services

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WALMART+

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 * Walmart+ Membership
 * Walmart+ Core Benefits
 * Walmart+ Core Benefits - Automotive
 * Walmart+ Benefits - Free Delivery From Your Store and Early Access Deals
 * Walmart+ Partnerships and Limited Time Offers
 * Manage Walmart+ Membership
 * Walmart+ Billing and Payments
 * Paramount+ Benefit
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 * INHOME
   
   * InHome Plus Up
   * InHome Billing and Payments
   * InHome Ordering
   * InHome Returns Pick-Up
   * myQ Smart Garage Control and Level Smart Locks
   * Home and Garage Keypads
   * Other InHome Delivery Options

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SHOPPING WITH WALMART

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 * The Walmart Site and App Experience
 * Find, Purchase and Send a Gift
 * Out of Stock Items
 * Quantity Limits and Bulk Purchases
 * Price and Other Listing Errors
 * Extra Savings
 * Store or Associate Feedback
 * Food Safety
 * Gaming Console Restock (PS5 and Xbox Series X|S)
 * Online Vision Center Orders
 * Apple Services Offer

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TERMS OF USE

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 * Walmart.com Terms of Use
 * Walmart+ Terms of Use
 * InHome Terms of Use - InHome Delivery
 * Walmart Subscribe Terms of Use
 * Walmart+ Refer a Friend
 * Walmart Cash Terms of Use
 * Gift Card Terms and Conditions
 * Walmart Wellness Terms of Service
 * Spark Good Terms of Use
 * Mobile Alerts Terms of Use
 * Walmart User Generated Content Terms of Use
 * Ratings, Reviews, Question, & Answer Terms of Use
 * Walmart Wellness Benefits Card Terms and Conditions
 * Pay by Bank Program Terms and Conditions
 * Tire Warranty Terms and Conditions
 * 12-Month Eyewear Guarantee Terms and Conditions Arizona Only
 * 12-Month Eyewear Guarantee Terms and Conditions California Only
 * 12-Month Eyewear Guarantee Terms and Conditions Missouri Only
 * 12-Month Eyewear Guarantee Terms and Conditions Nevada Only
 * 12-Month Eyewear Guarantee Terms and Conditions for all States Except
   Arizona, California, Missouri, and Nevada
 * 60-Day Satisfaction Guarantee Terms and Conditions - Vision

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POLICIES

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 * Walmart Policies and Guidelines
 * Walmart Price Match Policy
 * Single-Use Bag Policy
 * Responsible Disclosure and Accessibility Policies
 * Walmart Inc. Wellness Services App Privacy Policy and Notice of Privacy
   Practices
 * Claims of Intellectual Property Infringement
 * Third-party Software and Licensing Notices
 * Walmart Cash FAQs
 * Walmart Pet Services Privacy Notice
 * Walmart+ Promotions Disclosure

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MARKETPLACE

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 * Marketplace Seller Reviews
 * Marketplace Sellers on Walmart
 * Report Marketplace Seller Activity
 * Marketplace Item Conditions - Overview
 * Marketplace Item Conditions – Automotive
 * Marketplace Item Conditions - Books
 * Marketplace Item Conditions – Comic Books
 * Marketplace Item Conditions – Electronics
 * Marketplace Item Conditions - Fashion
 * Marketplace Item Conditions – Hardware and Sporting Goods
 * Marketplace Item Conditions - Home
 * Marketplace Item Conditions – Media (Music, Movies, TV Shows)
 * Marketplace Item Conditions – Musical Instruments
 * Marketplace Item Conditions – Pet, Baby, Beauty, and Household
 * Marketplace Item Conditions - Toys, Celebration, Occasion & Seasonal
 * Marketplace Item Conditions - Trading Cards
 * Marketplace Item Conditions – Video Games


TEMPORARY HOLDS AND CHARGES

What is a temporary hold?

When we authorize an estimated order amount from the credit or debit card, the
bank places a hold on that amount to ensure there are enough funds to complete
the purchase. It’s sometimes called an authorization hold and shows
as pending in your account.

Why is my temporary hold different from my order total?

The hold may be more than the order’s final charge for many reasons:

 * Items priced by weight 
 * Substitutions 
 * Change in the number of items
 * Any order cancellations
 * Bag fees, depending on the state
   

When will I be charged my final order total?

We charge the final order total to your credit or debit card once your order is
picked up, delivered, or shipped.

When will the temporary hold to be removed?

Once the order is complete, the bank will remove the hold based on their
policies. This can take up to 10 days after the order is complete to remove the
hold.

We can’t remove the hold, only the bank can. Please contact your bank with any
other questions.

What is an order adjustment debit?

When your payment method includes a prepaid or EBT card, an order adjustment
debit is charged to make sure there are enough funds to complete your purchase.


How long does it take to get a refund for an order adjustment debit?

This charge covers adjustments to your final order. Once your final total is
confirmed, you'll be refunded any amount that is left over. Refunds to an EBT,
gift card or refund credit should be refunded within three hours.

Why am I seeing two authorization charges on my account for an online order?

This can happen if there’s an issue with the pickup or delivery time slot of
your order. If it took longer than 15 minutes to complete checkout after
selecting your timeslot, and you had to pick a new timeslot, you may see two
temporary authorization holds.

This can also happen if you add items to your order after it’s initially placed.
You may see a new hold for the additional items. 

Please contact your bank if you need more help with authorization holds.

Why am I seeing a $.28 fee on my delivery?

The state of Colorado has a retail delivery fee on all deliveries made by a
motor vehicle. Colorado requires us to charge this delivery fee within the state
for any item(s) that are subject to sales tax.

We can’t refund this charge. We can only reverse it if the order is canceled,
and the delivery doesn’t occur.

For more details, you can visit the Official CO State website, Retail Delivery
Fee.

Why am I seeing a $0.50 fee on my delivery? 

The state of Minnesota has a retail delivery fee of $0.50 on all retail
deliveries where charges for applicable items equals or exceeds $100. 

We can't refund this charge. We can only reverse it if the order is cancelled,
and/or the delivery doesn't occur. 

For more details, you can visit the Official MN State website found here:
www.revenue.state.mn.us/retail-delivery-fee.




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