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Submission: On May 23 via manual from US — Scanned from DE
Effective URL: https://www.contentree.com/caseStudy/streamlining-fraud-prevention-for-better-results-lower-costs-and-quicker-aht_367237?to...
Submission: On May 23 via manual from US — Scanned from DE
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* SOLUTION SETS * NEWSLETTERS * LOGIN * Follow us on Upload your Case Studies JOIN CONTENTREE SIGN UP CASE STUDY STREAMLINING FRAUD PREVENTION FOR BETTER RESULTS, LOWER COSTS, AND QUICKER AHT STREAMLINING FRAUD PREVENTION FOR BETTER RESULTS, LOWER COSTS, AND QUICKER AHT Nice 2 Pages STREAMLINING FRAUD PREVENTION FOR BETTER RESULTS, LOWER COSTS, AND QUICKER AHT About The Client Our client is a mid-tier financial institution serving more than 10 million customers through its multiple call center locations. The call centers receive about 250,000 calls a month, handled by 150 customer service agents. The Challenge The institution faced a number of challenges, including fast-moving fraudsters, multiple contact centers that needed to be covered, and an older legacy…... View more Join for free to read RELATED SOLUTION SETS Server Virtualization YOU MIGHT ALSO LIKE Case Study How Automated Fraud Prevention Increases Revenue Forter Case Study Coin Improves Security While Streamlining Customer On-boarding by… IDology Case Study Fine Tuning the Balance of Risk Tolerance with Fraud Prevention Bottomline MORE FROM NICE Case Study Quality Management Results in Savings and Satisfaction for Leading BPO Nice Case Study The Results Companies Nice Case Study Streamlining operations and improving agent performance Nice B2B solutions from all vendors in all industries aggregated and curated in an easy-to-use discovery platform Follow us on Upload your Case Studies JOIN CONTENTREE * Blogs * Vendor Centers * Solution Sets * About us * Contact us © 2023 Contentree. All Rights Reserved | Privacy and Cookies | Legal | Do not sell my info