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CASE STUDY


STREAMLINING FRAUD PREVENTION FOR BETTER RESULTS, LOWER COSTS, AND QUICKER AHT




STREAMLINING FRAUD PREVENTION FOR BETTER RESULTS, LOWER COSTS, AND QUICKER AHT

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2 Pages

STREAMLINING FRAUD PREVENTION FOR BETTER RESULTS, LOWER COSTS, AND QUICKER AHT
About The Client Our client is a mid-tier financial institution serving more
than 10 million customers through its multiple call center locations. The call
centers receive about 250,000 calls a month, handled by 150 customer service
agents. The Challenge The institution faced a number of challenges, including
fast-moving fraudsters, multiple contact centers that needed to be covered, and
an older legacy…...

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