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CARE.COM PRIVACY POLICY

Last Updated: May 1, 2023

California users: Click here to see our Privacy Information for California
Residents

Virginia users: Click here to see our Privacy Information for Virginia Residents

Care.com offers various services to help its users find, coordinate, and
maintain quality care. Care.com’s Privacy Policy (“Privacy Policy”) is designed
to explain the information we collect and how we use it to provide our services
and give users a better experience. It applies to any users of www.care.com and
any web pages, mobile applications and mobile websites operated by Care.com
(collectively, the “Site”), including those who are seeking to find an
individual or shared service provider through Care.com (“Care Seekers”) as well
as those who are looking to promote their services through Care.com (“Care
Providers”), and any users of any of the various services that Care.com or its
subsidiary Care Concierge, Inc. provides through the Site or any other channels,
including over the telephone (collectively, “Services”), but excluding the users
of www.getgalore.com, www.care.com/explore/marketplace and related domains and
mobile application(s), which are subject to a separate privacy policy. Please
note that certain of our subsidiaries have separate privacy policies.

For purposes of this Privacy Policy, the terms “Care.com,” “we,” “us,” and “our”
refer to Care.com, Inc., and with respect to Backup Care Services and Senior
Care Planning Services, to Care Concierge, Inc. “You” refers to you, as a
visitor or user or the Site or the Services. This Privacy Policy does not apply
to third party entities that may use the Site or Services. Such entities’ use of
the Site and Services are subject to separate terms that they agreed to when
they registered or otherwise contracted with Care.com. Other capitalized terms
that are not expressly defined in this Privacy Policy have the same meaning as
set forth in the Care.com Terms of Use.

By using the Site and/or the Services, you consent to our collection, storage,
use and disclosure of your information as described in this Privacy Policy.

1. Information We Collect and their Sources
1. Information you provide
2. Information provided by others
3. Information you expressly authorize us to collect
4. Automatically collected information
2. Purposes For Which We Use Information
3. How We Share and Categories of Third Parties With Whom We Share Information
4. Your Choices Regarding the Sharing of your Information
5. Your Communication Choices
6. Changing or Removing your Information and Closing your Account
7. Collection of Information from Children
8. How We Protect Information
9. Links to other Websites
10. Changes to our Privacy Policy
11. Privacy Information for California Residents
12. Privacy Information for Virginia Residents
13. Privacy Information for Nevada Residents
14. Contact Us

1. INFORMATION WE COLLECT AND THEIR SOURCES

How we collect and store information depends on the Services you use and the
activities in which you participate. You can use some of the Site and Services
without providing any information other than that automatically collected as
described below. Visitors who access and browse the Site without registering are
“Site Visitors.” In order to utilize some of the Services offered by Care.com,
you must register with Care.com. All users who register with Care.com are
“Registered Users.”

1. INFORMATION YOU PROVIDE

Regardless of whether you are a Site Visitor or a Registered User, all
information that you provide to us when registering, posting a job, posting a
profile, communicating through the Site, discussing care options over the phone,
utilizing our mobile applications or that you otherwise provide on the Site or
by phone, email, postal mail or otherwise, will be stored by us. You represent
and warrant to us that you have the right and authority to provide us all
information you provide about yourself or others. You may provide us with
information in various ways, including:

A. WHEN REGISTERING

When you register directly through Care.com, we will collect and store the
information that you provide to us on our online registration forms. This may
include, among other information, your:

* first and last name
* email address
* home address
* gender
* birthday
* phone number

Some users may have the opportunity to register with Care.com by connecting
through Facebook’s application programming interface (API). Please see Section
I.B.4 below to learn about the information we access, collect and store if you
register with Care.com through Facebook. If you register for a Service that
requires you to pay a fee, Care.com will also collect your payment method
details, such as account number, expiration date, and security code, as well as
your billing address, for payment purposes and your birthday, if not previously
provided.

B. WHEN POSTING A JOB

If you are a Care Seeker, we collect and store all of the additional information
that you provide to us on your job posting or that is otherwise included in an
auto-generated job posting. This may include, among other information:

* the type of care you are looking for, your schedule, location, hourly rate,
number and ages of children, family members, or pets (if applicable),
narrative job description, requirements for a Care Provider (such as ability
to drive)
* pictures you choose to provide
* health information, if you choose to provide it
* any other information you choose to include in your job posting

C. WHEN POSTING A PROFILE

If you are a Care Provider, we collect and store all of the additional
information that you provide to us in your profile. This may include, among
other information:

* details on the care you offer, including for example the type of care you
provide, your availability, your location, your level of education, languages
you speak, your ability to drive
* related services you provide
* pictures you choose to post
* your phone numbers
* references, if you choose to provide them
* any other information you choose to include in your profile

D. BY TELEPHONE

Both Site Visitors and Registered Users may provide information to Care.com when
they contact Member Care or utilize certain Services Care.com may offer by
telephone. For example, if you call Care.com to discuss care options over the
phone, we will collect and store all of the information you chose to provide to
us, including but not limited to financial information, information about the
care you or your loved one needs, health information about you or the loved one
you seek care for, your contact information, etc. If you provide information
about someone other than yourself, you represent that you have authority to do
so.

E. OTHERWISE THROUGH THE SITE OR BY TELEPHONE, EMAIL, POSTAL MAIL OR CHAT

Certain Registered Users may provide additional information on the Site through
other Site features and offerings such as our online communication platforms,
groups and payment platforms and our senior care offerings. In some cases, Site
Visitors may have the ability to provide us information through the Site, such
as contact information. In addition, both Registered Users and Site Visitors may
choose to provide information by phone, email, postal mail, or chat. We collect
and store all of the information you provide us through these channels.
Moreover, if you provide information about someone other than yourself through
any of these channels, you represent that you have authority to do so.

2. INFORMATION PROVIDED BY OTHERS

A. BY SITE VISITORS, REGISTERED USERS AND OTHERS

Care.com also captures and collects information that Site Visitors, Registered
Users and others provide about one another. For example, Care Providers may
invite Site Visitors, Registered Users or others to rate and indicate their
relationship to the Care Provider on the Site. Additionally, certain Registered
Users may post reviews about individual Care Providers. Care.com may also obtain
and post audio recordings of Care Provider references, which may also be
accessed from the Site. In addition, certain Registered Users may communicate
directly with one another through Care.com platforms. Site Visitors, Registered
Users and others also may provide us information about Registered Users by
phone, email or postal mail. Care.com captures and stores all information it
receives from Site Visitors, Registered Users and others about other Registered
Users and Site Visitors.

B. BY THIRD PARTIES TO VERIFY YOUR INFORMATION AND REPRESENTATIONS

In order to promote the safety and integrity of the Site and Service, you
authorize Care.com, as provided in the Terms of Use, to utilize third party
service providers to check your information on an ongoing basis against a
variety of sources, which may include, but are not limited to, national criminal
databases, sex offender registries, certain media streams, terrorist watch
lists, criminal and fugitive watch lists, fraud watch lists, law enforcement
reports, and other data to assist us in verifying the information you provide us
(such as your name, address, email address, etc.) and the representations and
warranties you make in the Terms of Use and on the Site (such as representations
regarding your criminal background) (“Preliminary Membership Screens”). The
results of any Preliminary Membership Screens will be made available to
Care.com.

C. BY THIRD PARTIES THAT PERFORM BACKGROUND CHECKS

As provided in the Terms of Use, we may provide some or all Registered Users and
Site Visitors with the ability to request from a third-party consumer reporting
agency that a background check be run on themselves or on Care Providers they
are considering hiring using information that they and any subject Care
Providers may provide. Any such background checks will be subject to the terms
we establish for such checks on the Site pages where they are requested or
authorized, the terms of this Privacy Policy, and our Terms of Use. Care.com may
receive a copy of, or otherwise have access to, any such background check,
unless otherwise specified in this Privacy Policy or the Terms of Use.

D. BY FACEBOOK IF YOU CONNECT TO CARE.COM THROUGH FACEBOOK

You may have the opportunity to connect to Care.com through Facebook’s API when
you register for Care.com or after you have registered for Care.com. If you
connect to Care.com through Facebook, either when you register or after you have
registered, we will collect, store, and use in accordance with this Privacy
Policy any and all information you agreed that Facebook could provide to
Care.com through its API. Your agreement (and our access to your information)
takes place when you instruct, accept or allow Facebook to register you for a
Care.com account or otherwise connect to Care.com through Facebook. The
information Care.com may access, collect and store may include the following,
among other information, as allowed by you, Facebook’s API, and your Facebook
privacy settings:

* your name
* your profile picture
* your email address
* your gender
* your birthday
* your location (i.e. city)
* the names and pictures of your Facebook friends
* your interests and affinity networks
* other information you make publicly available via Facebook

E. BY SERVICE PROVIDERS YOU USE IN CONNECTION WITH OUR SERVICES

If you engage a service provider through Care.com, such as a home care agency or
a payments processor, that service provider may provide us with information
about you or your loved ones, such as information relating to your transactions
with the service provider.

F. BY OTHER SOURCES

In addition, we may obtain information about you from other sources (e.g.,
partners, researchers, marketers, etc.), such as demographic data, and other
information to enable us to comply with regulatory requirements, ensure the
accuracy of data, better understand your likely interests, prevent fraud, etc.
We may combine information that we collect from you with information about you
from such other sources and use it in accordance with this Privacy Policy.

3. INFORMATION YOU EXPRESSLY AUTHORIZE US TO COLLECT

We may from time to time request permission to collect certain information from
or about you. For example, if you use a Care.com mobile application, we may
request permission to access information about the contacts listed in your
mobile device phone book when you initiate an address book search for friends
who have downloaded the application. We may also request permission to access
and store your location (e.g., your precise GPS-based functionality on the
mobile devices used to access the Site and Services). If you grant your
permission, we will access and/or store such information unless you subsequently
opt out by adjusting the settings in your mobile device. See your device
manufacturer’s instructions for further details.

4. AUTOMATICALLY COLLECTED INFORMATION

We may automatically collect certain information about the computer or devices
(including mobile devices) you use to access the Site and Services as described
in this section below.

A. LOG FILES, IP ADDRESSES AND INFORMATION ABOUT YOUR COMPUTER AND MOBILE DEVICE

When you visit the Site, Care.com receives the internet protocol (“IP”) address
of your computer (or the proxy server you use to access the internet), your
computer operating system, the type of web browser you are using, and browser
language. If you are using a mobile device, Care.com may also receive unique
device identifiers and other information about your mobile or other device(s),
and mobile operating system. We may correlate this information with other
information we have about you. We may also automatically collect information
related to the ways in which you interact with the Site and the Services, such
as referring and exit pages, URLs, platform type, the number of clicks, domain
names, landing pages, pages and content viewed (including ads viewed) and the
order of such views, the amount of time spent on particular pages, the date and
time you use the Services, error logs, and other similar information.

B. COOKIES AND OTHER TECHNOLOGIES

A cookie is a tiny data file that resides on your computer, mobile phone, or
other device, and allows us to recognize you when you return to the Site using
the same computer (or mobile device) and web browser. Like most websites, we and
our service providers use cookies, and tracking pixels to track Site usage and
trends, evaluate the effectiveness of our ads both on and off our Site,
customize your experience on the Site and improve the quality of our Services.
For example, using these technologies we can determine, among other things,
which pages of our Site you visit and which ads you click on. Most browsers
automatically accept cookies, but you can modify your browser settings to
decline cookies. In some cases, however, doing so may impact your ability to use
Care.com. Tracking pixels do not identify individual users, and the analysis of
data obtained by tracking pixels is performed on an aggregate basis.

C. ONLINE ANALYTICS AND ADVERTISING

When you visit our Site or open one of our emails, we may allow authorized third
parties, such as ad servers, ad agencies, ad exchanges, ad technology vendors,
and research firms, to place or recognize a unique cookie, pixel, and/or similar
technologies on your browser in order to provide you relevant Care.com
advertisements as you surf the Internet. These advertisements may be targeted to
you based on information these authorized third parties know or infer about you
and include in the cookies placed on your browser, and/or on information about
your Internet browsing activities gathered through your browser. If you prefer
not to receive these online behavioral advertisements, you may
opt-out here or here. In order for the opt-out to work, your browser must be set
to accept third party cookies. Furthermore, if you buy a new computer or mobile
device, change web browsers or delete the opt-out cookie, you will need to
perform the opt-out task again. Please note that if you opt-out you may continue
to receive Care.com advertisements as you surf the Internet, including
contextual ads based on the content on a webpage you are visiting. However,
these advertisements will not be displayed based on information contained in, or
collected by, cookies or other technologies placed on your browser when you
visit our Site or open our emails.

We also use Google Analytics to measure Site usage and improve our visitor
experience. The relevant data is provided to us by Google in the aggregate
(i.e., individual users are not identified) and allows us to better understand
our Site audience. The Google Analytics features implemented by us allow us (i)
to evaluate and generate reports on certain demographic, behavioral, and
interest metrics of users collected by Google, and (ii) to create advertising
remarketing audiences and campaigns based on such metrics, which may be
segmented into aggregated groups. Visitors can opt-out of Google Analytics for
Display Advertising and customize Google Display Network ads using the Ads
Settings form at https://www.google.com/settings/ads.

Do Not Track Notice. Some browsers used to access the Internet may give you the
option through “Do Not Track” settings associated with such browsers to request
that a website operator not track your information across its website or other
websites. We engage in such tracking in order to optimize and/or customize our
Services, detect and respond to allegations of fraud, and to otherwise ensure
the safety of our Registered Users and Site Visitors. While we do not currently
honor such browser requests, we will not use your information in a manner that
violates this Privacy Policy. In addition, you retain the ability to opt out of
certain online analytics and advertising activities as discussed in this section
above.

D. SOCIAL MEDIA FEATURES AND WIDGETS

Our Site includes social media features and widgets, such as the Facebook “Like”
button and the Facebook “Share” button. These features may collect your IP
address, the URL of the page you are visiting on our Site, and may set a cookie
to enable the feature to function properly. Social media features and widgets
are either hosted by a third party or hosted directly on our Site. Your
interactions with these features are governed by the privacy policy of the
company providing it.

2. PURPOSES FOR WHICH WE USE INFORMATION

In general, the information we collect is used for our business purposes: (1) to
improve our Services and enhance your experience with Care.com, (2) to enable us
to provide a safer community for all of our Registered Users, and (3) to help us
communicate with you. For example, we may use your information to:

1. register and service your account;
2. include in Care Seeker profiles, job postings and Care Provider profiles;
3. contact you in response to questions and solicit feedback and input from
you;
4. notify you about new features of the Services, special events, or products,
services, and special offers, or other information that we believe will be
of interest to you via email, SMS messages, or other media or networks;
5. administer sweepstakes and contests;
6. enable Care Seekers with each other and with Care Providers to search based
on the information the other has made available on the Site, and
information others have provided about them;
7. connect Care Seekers with Care Providers that appear to meet their needs
and preferences;
8. enable Registered Users to search for, find, interact, connect and share
information with other Registered Users they may have an interest in
interacting with;
9. enable Registered Users who connect to Care.com through Facebook to see
which of their Facebook friends who have connected to Care.com through
Facebook are Registered Users or friends with other Registered Users who
have connected to Care.com through Facebook;
10. verify information you provide us as well as the representations and
warranties you make to us in the Terms of Use or on the Site;
11. perform analytics and research aimed at improving the accuracy,
effectiveness, usability, or popularity of the Services;
12. generate and review reports and data about our user base and usage
patterns, including to improve the content and features of the Services or
develop new Services;
13. otherwise help protect the safety and integrity of the Site and Care.com
users; and
14. personalize promotional messages or content on the Site, via email or other
ads on Care.com or third party sites.

We may aggregate and/or de-identify information collected by the Site, the
Services, or via other means so that the information is not intended to identify
you. Our use and disclosure of aggregated and/or de-identified information is
not subject to any restrictions under this Privacy Policy, and we may disclose
it to others without limitation for any purpose.

3. HOW WE SHARE AND CATEGORIES OF THIRD PARTIES WITH WHOM WE SHARE INFORMATION

In addition to using the information collected by Care.com for the purposes
described above, we may also share your information with various third parties,
as described below. Please review our sharing policy closely. By using our Site
or our Services, you agree to allow us to share the information you provide to
us in the ways described below. Your ability to make changes to what information
is shared is described below in Section IV.

1. WITH ALL SITE VISITORS AND REGISTERED USERS

If you are a Care Seeker or a Care Provider, in order to increase your chances
of finding a job or finding the care you need, we share with Site Visitors and
Registered Users the information that is included in your job posting or
profile, aside from your contact information, as well as the following
registration information, which we may include in your job posting or profile:
your first name, first initial of your last name, city, state, profile picture,
and if you are a Care Provider, your gender and, unless you opt-out, your age.
With certain exceptions, you choose how much detail you want to include in
either your job posting or your profile. We may also share on your profile or
job posting any company reviews you have posted on our Site, whether you have
connected to Care.com through Facebook, and any connections you have with other
Care.com members, including the nature of those connections. If you are a Care
Provider and have elected to verify certain information with Care.com or to have
a background check performed, we may also disclose that information in your
profile as a Registered User in addition to your response rate and any payment
or payroll preferences you have indicated. If you post information in a Care.com
online group forum, such as the Working Moms Group, that information may be
viewed by any Site Visitor or Registered User who accesses the forum. We may
display personal testimonials of Registered Users and other endorsements on our
Site or in other marketing materials. These testimonials or endorsements may
include information such as the Registered User’s first name, first initial of
last name, town and state. With a Registered User’s consent, we may include
their full name.

2. WITH OTHER REGISTERED USERS AND CORPORATE PROVIDERS

In addition to the information that is provided to all Registered Users and Site
Visitors, Care Provider reviews and references are made available to certain
Registered Users. If you are a Care Provider, your phone number may be visible
to certain Registered Users if you elect to share it in your profile. In
addition, your approximate residential location (through Google map plotting) is
made available to certain Registered Users and Site Visitors unless you elect to
keep that information confidential.

If you are a Care Seeker or a Care Provider, you will appear in search result
listings if you match the search criteria used by a Care Provider or Care
Seeker, as applicable. Similarly, you may appear in emails sent to Care
Providers or Care Seekers in your area. Care Seekers may opt-out of being
included in Care Provider search results and in certain emails sent to Care
Providers. In addition, if you are a Care Seeker and you view the profile of
certain Care Providers, those Care Providers will be able to see that you have
viewed their profiles unless you opt-out of that information sharing. If you are
a Registered User, your Care.com online status may be made available to other
Registered Users unless you elect to keep that information confidential. If you
connect to Care.com through Facebook, we may allow any of your Facebook friends
who have connected to Care.com through Facebook to see that you are a Registered
User. In addition, other Registered Users who have connected to Care.com through
Facebook will be able to see if you are friends with any of their Facebook
friends or if you share certain affinities or interests with them. If you fill
out a form to request information from a specific corporate Care Provider, such
as a specific day care or tutoring center, the contact information you submit on
a form for the provider will be forwarded to that provider. Similarly, if you
call a corporate Care Provider directly or click to a corporate Care Provider’s
site from the Care.com site, any information you provide over the phone or on
the provider’s site will be provided by you directly to the provider. In
addition, if you utilize our Backup Care Services or the Senior Care Planning
Services to obtain information about senior care or other care options for
yourself or your loved ones, information you provide Care.com, including
contact, health, financial, and other information about yourself or your loved
ones may be forwarded to third party Backup Care Providers or Senior Care
Services providers that may meet your stated needs and preferences so they may
evaluate your needs and preferences and contact you. If you provide information
about someone other than yourself, you represent that you have authority to
provide us the information and to authorize us to share the information in
accordance with the terms of this Privacy Policy. Once provided to a corporate
Care Provider, the information is subject to the privacy policies of the
corporate Care Provider. Notwithstanding the foregoing, a corporate Care
Provider may share information about you and your dependents who are receiving
their services, including contact information, utilization information, and
medical and health-related information, with Care.com and our subsidiary, Care
Concierge, Inc. Such shared information would be subject to the terms of this
Privacy Policy. If we terminate your registration for any reason, we reserve the
right to send a notice of your termination to other Registered Users with whom
we believe you have corresponded.

3. WITH VENDORS/SERVICE PROVIDERS

We also share information with vendors with whom we have a contractual
relationship and who perform services for Care.com including, without
limitation, vendors who provide email, demographic information, or geo-location
information services, vendors who perform background checks or Preliminary
Membership Screens, vendors who process or accept credit card payments, vendors
who run classified advertising businesses, vendors who send SMS messages to
Registered Users’ mobile phone numbers, vendors who provide services that enable
us and other third parties to detect and prevent fraud, in each case to the
extent applicable. In certain cases (such as for vendors who help facilitate our
online communication services or provide fraud detection and prevention
services), the information we share may include the contents of written and
audio messages you send through our online communication platforms. We have
implemented Google’s Invisible reCAPTCHA technology on our site. Use of the
Invisible reCAPTCHA is subject to the Google Privacy Policy and Terms of Use.

4. WITH LISTINGS IN AND THROUGH GOOGLE AND OTHER PUBLIC SEARCH ENGINES, SOCIAL
MEDIA SITES (E.G. FACEBOOK, GOOGLE+), AND ON OTHER THIRD PARTY WEBSITES)

In an effort to further facilitate the ability of Care Seekers or Care Providers
to find a caregiver or job, selected information contained in Care Seeker job
postings and Care Provider profiles, which may include photo, first name, first
initial of last name, city, state, and job/provider description, may also be
shared with third party search engines, social media sites, and other third
party websites or vendors who run classified advertising and other businesses,
and thus may be listed in third party web site search results and on third party
websites, which would make that information available to the public and allow
them to link to your Care.com posting. Registered Users can opt-out of this
sharing by adjusting their account settings. If you post information in a
Care.com online group forum, such as the Working Moms Group, your content,
including your name as the contributor, may be displayed in third party search
engine results and available to the public.

5. WITH FACEBOOK IF YOU CONNECT TO CARE.COM THROUGH FACEBOOK

If you connect to Care.com through Facebook’s API, you may elect to post certain
of your activities on Care.com back to your Facebook account. You will be
prompted to decide whether or not to share those Care.com activities back to
your Facebook account.

6. AS REQUIRED BY LAW OR FOR REASONS OF SAFETY

We may disclose your information when we believe in good faith that such
disclosure is appropriate in order to investigate, prevent, or take action
regarding possible illegal activities, suspected fraud, situations involving
potential threats to the health or physical safety of any person, violations of
this Privacy Policy, the Terms of Use, or the Backup Care Terms of Use, and/or
to protect the rights and property of Care.com, our employees, users, and the
public. This may involve the sharing of your information with law enforcement,
government agencies, courts, and/or other organizations.

7. WITH OUR AFFILIATES

You acknowledge and agree that we may disclose any of the information we’ve
collected about you to any of our affiliates or subsidiaries for the purposes of
providing you with the Services, operating the Site, soliciting you for
potential employment opportunities with those affiliates or subsidiaries, and
our other commercial purposes, including those of our affiliates and
subsidiaries.

8. WITH EMPLOYERS THAT PROVIDE CARE.COM AS PART OF THEIR BENEFITS PROGRAM

If you enroll in Care.com as part of your employer’s benefits program, you
acknowledge and agree that we may disclose information about your utilization of
the Site and the Services to your employer, including without limitation the
type of care sought and number of jobs posted, statistics on provider searches,
and messages sent or received in relation to your use of your Care.com
subscription; the number of inquiries and types of care sought in relation to
your use of Assisted Search; days and hours of care used through the Backup Care
Service; names and ages of dependents for whom the Backup Care Services are
utilized; the type of Backup Care utilized (i.e., adult or child); and your
utilization of the Senior Care Planning service. Care.com also may share this
information with third parties designated by your employer to receive it.

9. WITH YOUR CONSENT

We also may share your information with a third party if you consent to the
sharing.

10. BACKGROUND CHECKS

Care.com offers various background check services from consumer reporting
agencies. A Care Provider can authorize a Motor Vehicle Records Check, Criminal
Records Check, Criminal+ MVR Check, or an Investigative Criminal Plus check in
response to a request by a Care Seeker who is considering hiring him or her. If
you authorize a background check to be run on you in response to a request by a
Care Seeker who is considering hiring you, the results of the check will be
shared directly with the Care Seeker. If you are a Registered User who has
requested a background check through Care.com, a statement may be included in
your profile to confirm that you have completed that check. The service provider
who completes the background check may also send the results to you by email or
postal mail. You acknowledge that sensitive material may be included in your
background check, and that you are responsible for providing us and our service
provider (if applicable) with correct information. Through certain pages of the
Site, Care.com may from time to time offer to individuals who may or may not be
Registered Users the opportunity to purchase Investigative Criminal or
Investigative Criminal Plus background checks on caregivers who may or may not
be Registered Users. If you authorize an Investigative Criminal or Investigative
Criminal Plus Check to be run on you in response to such a request, the results
of the check will be shared directly with the requester. If you are a Registered
User of the Site and have requested such a background check, a statement may be
included in your profile to confirm that you have completed that check. However,
we will not share the check or results with any other Site Visitor or Registered
User unless you specifically consent. The service provider who completes the
background check may send the results to you by email or postal mail.

11. BUSINESS TRANSACTIONS

In the event we go through a business transition such as a merger, acquisition
by another company, or sale of all or a portion of our assets, your information
may be among the assets transferred. You acknowledge and consent that such
transfers may occur and are permitted by this Privacy Policy, and that any
acquirer of ours or that acquirer’s affiliates may continue to process your
information as set forth in this Privacy Policy.

4. YOUR CHOICES REGARDING THE SHARING OF YOUR PERSONAL INFORMATION

Registered Users have control over what optional information they choose to
share with us when utilizing our Services (such as pictures, certain details in
a job description or profile, etc.). In addition, Registered Users have the
following opt out choices with respect to the sharing of their information,
which they can manage via their account settings:

* Registered Users can opt out of having their Care.com online status visible
to other Registered Users who are on Care.com.
* Registered Users can opt out of sharing message read receipts with other
Registered Users.
* Registered Users can opt out of having information contained in their job
postings or caregiver profiles shared with other Registered Users and third
party web sites to be listed in third party search engine results such as
Google.
* Registered Users who have connected to Care.com through Facebook may
subsequently opt out of having certain of their Facebook information shared
with Care.com and certain of their Care.com information shared with Facebook
by disabling Facebook Connect in their account settings.
* Registered Users who have opted into receiving text message alerts notifying
them of account related events can opt out of receiving those text messages.
* Care Providers can opt out of having their approximate residential location
(through Google map plotting) visible to Registered Users.
* Care Providers can choose whether or not to allow Care Seekers to initiate
video calls with them.
* Care Providers can opt out of allowing care-related companies to contact them
about potential job opportunities.
* Care Providers can opt out of having their age visible to Registered Users.
* Care Seekers can opt out of appearing in Care Provider search results and in
certain Care Provider emails to not allow Care Providers to initiate contact
with them. They can also opt out of allowing Care Providers see that they
have viewed the Care Providers’ profiles.
* Users of a Care.com mobile application, who have given Care.com permission to
access certain information from their mobile device such as their location or
contacts, may subsequently opt out of that information sharing by adjusting
the settings in their mobile device. Your opt out preferences will take
effect within 10 days of receipt of your request.

5. YOUR COMMUNICATION CHOICES

By becoming a Registered User, you are consenting to receive certain email
communications from us, such as special offers, tips and advice, notifications
of new Care Seekers or Care Providers in your area, customer surveys and
administrative notices. You have a choice at any time to stop us from sending
you emails for marketing purposes by adjusting your settings in your account
settings. You also have the option to opt out of receiving certain other emails
from Care.com, such as certain educational emails, by adjusting your settings in
your account settings. Go to your account settings for a complete list of the
email types you may opt out of receiving. You can also opt out of commercial
email messages by following the “unsubscribe” link included in these messages.
Please note that despite any indicated email marketing preferences, we may
continue to send you administrative emails regarding Care.com, including, for
example, notices of updates to our Privacy Policy, notifications of new Care
Seekers or Care Providers in your area, responses to job postings from Care
Providers, and responses to job applications from Care Providers, if we choose
to provide such notices to you in this manner. You may also opt-out of receiving
unsolicited marketing calls from us regarding your Care.com account by adjusting
your settings in your account settings. If you have opted in to receive SMS
messages from us but would now like to opt out, you may do so by adjusting your
settings in your account settings. If you are a Care Seeker, certain Care
Providers may initiate contact with you directly using the messaging features of
the Care.com Site. You have an option at any time to stop permitting Care
Providers from initiating contact with you by adjusting your settings in
your account settings.

6. CHANGING OR REMOVING YOUR PERSONAL INFORMATION AND CLOSING YOUR ACCOUNT

You can update certain of your information by logging into your account and
accessing your account settings. If you would like to remove some of the
information you have posted on the Site, such as information you posted in
profiles and job postings, you may do so by editing or deleting that item in
your My Profile & Settings area or your My Jobs area. If you no longer wish to
participate in our Services, you may close your account directly through
your account settings. If you close your Care.com account, we will remove your
name and other contact and identifiable information from our publicly viewable
database. If you close your account, we have no obligation to retain your
information, and may delete any or all of your account information without
liability. However, we may retain information related to you if we believe it
may be necessary to prevent fraud or future abuse, or for legitimate business
purposes, such as analysis of aggregated, de-identified information, account
recovery, auditing our records, enforcing our rights and obligations under our
agreements, or if required by law. Care.com may also retain and use your
information if necessary to provide the Services to other Registered Users. For
example, just as an email you may send to another person through an email
service provider resides in that person’s inbox even after you delete it from
your sent files or close your account, emails you send through Care.com to other
Users, as well as your contributions to Care.com groups, may remain visible to
others after you have closed your account. Similarly, other information you have
shared with others, or that others have copied, may also remain visible.
Care.com disclaims any liability in relation to the deletion or retention
(subject to the terms herein) of information, or any obligation not to delete
the information. Care.com does not control when search engines update their
search index or cache, which may contain certain job posts, profiles or other
information that have since been removed from Care.com’s Site.

7. COLLECTION OF INFORMATION FROM CHILDREN

Care.com’s Site and Services are not intended for individuals under the age of
16. Moreover, if we become aware that we receive personal information from
children under the age of 16, we will take reasonable steps to delete it as soon
as practicable.

8. HOW WE PROTECT INFORMATION

We have implemented a variety of administrative, technical, and physical
security measures to protect against the unauthorized access, destruction, or
alteration of your information. These safeguards vary based on the sensitivity
of information that we collect, process, and store and the current state of
technology.

Although we take appropriate measures to safeguard against unauthorized
disclosures of information, we cannot guarantee that information that we collect
will never be disclosed in a manner that is inconsistent with this Privacy
Policy.

9. LINKS TO OTHER WEBSITES

The Site and Services may contain links to third-party websites and services.
However, we are not responsible for the privacy practices employed by those web
sites or services, nor are we responsible for the information or content they
contain. This Privacy Policy applies solely to information collected by us
through the Site and Services; thus when you use a link to go from the Site or
Services to a third-party web site or service, this policy is no longer in
effect and the privacy policy of such third-party site or service will govern.

10. CHANGES TO OUR PRIVACY POLICY

Care.com reserves the right to change this Privacy Policy and our Terms of Use
at any time. We will notify you about and provide you with choice about material
adverse changes to this Privacy Policy or in our practices as required by
applicable law. Material adverse changes will go into effect 30 days after we
notify. Non-material changes or clarifications will take effect immediately upon
posting of the updated policy on our Site. You should periodically
check www.care.com/about/privacy-policy for updates. for updates. Your use of
the Site or the Services after such effective date will constitute acceptance by
you of such changes.

11. PRIVACY INFORMATION FOR CALIFORNIA RESIDENTS

Throughout this Privacy Policy, we discuss the specific pieces of personal
information we collect from and about users of our Site and Services. In
accordance with the CCPA, as amended by the California Privacy Rights Act of
2020, we are providing you with additional information about the personal
information we collect from California residents, how we disclose that personal
information, and your privacy rights.

Personal Information We Collect, Use, and Disclose

As discussed throughout this Privacy Policy, we collect personal information
directly from you, from our vendors and clients, and from the cookies and
tracking technologies we use. The specific categories of personal information
vary depending on the Site or Services you engage with and how you use them. In
the past year we have collected and anticipate continuing to collect the
following types of personal information from users and visitors of our Site and
Services. For each category of personal information, we provide additional
details about how we use and disclose the personal information we collect.

Identifiers and Other Non-Public Personal Information as described in California
Civil Code § 1798.80(e), including, for example, name, address, email address,
phone number, driver’s license, and/or IP address. We may use this personal
information to provide services you have requested from us; to respond to
inquiries; to service your account; for our day-to-day business operations; to
protect against fraud or unauthorized transactions; and for safety and
compliance. We may disclose your personal information within our corporate group
and to our vendors and business partners to ensure security and integrity of our
Site and Services; to provide services you request; as reasonably necessary to
operate our business, including internal research and development; to perform
activities to verify or maintain the quality or safety of our systems, Site, and
Services and to improve, upgrade, or enhance them; to identify and repair errors
in the functionality of our systems, Site, or Services; to detect and prevent
illegal or malicious acts or violations of our policies or terms; and, as
needed, to use for other short-term, transient purposes.

Characteristics of Protected Classifications, including, for example, gender or
gender identity, health/medical conditions, and/or information obtained from a
background check. We may use characteristics of protected classifications to
provide services you have requested from us; to respond to inquiries; to service
your account; and for safety and compliance. We may disclose your
characteristics of protected classifications within our corporate group and to
our vendors and business partners to ensure the security and integrity of our
Site and Services; to provide services you request; and as reasonably necessary
to operate our business, including internal research and development; and to
detect and prevent illegal or malicious acts or violations of our policies or
terms.

Commercial Information, including, for example, transaction data, purchase or
use history or tendency, financial data (such as payment method details and
billing address), and/or Services purchased, obtained, or considered. We may use
commercial information to provide services you have requested from us; to
evaluate and improve our Site and Services; to respond to inquiries; for our
day-to-day business purposes; to service your account; to help us better
understand your preferences; to enhance your experience by personalizing our
Site and Services; to protect against fraud or unauthorized transactions; and
for safety and compliance. We may disclose your commercial information within
our corporate group and to our vendors and business partners to ensure the
security and integrity of our Site and Services; to provide services you
request; as reasonably necessary to operate our business, including internal
research and development; to detect and prevent illegal or malicious acts or
violations of our policies or terms; and, as needed, to use for other
short-term, transient purposes.

Internet or Other Electronic Network Activity, including, for example browsing
history, search history, and/or information regarding your interactions with our
Site. We may use internet or other electronic network activity to provide
services you have requested from us, including access to our Site features; for
our day-to-day business purposes, including development or improvement of our
Site and Services; to service your account; to protect against fraud or
unauthorized transactions; and for safety and compliance. We may disclose your
internet or other electronic network activity within our corporate group and to
our vendors and business partners to ensure security and integrity of our Site
and Services; to provide services you request; to perform functions needed to
operate our business, including internal research and development; to perform
activities to verify or maintain the quality or safety of our systems, Site, and
Services and to improve, upgrade, or enhance them; to identify and repair errors
in the functionality of our systems, Site, or Services; to detect and prevent
illegal or malicious acts or violations of our policies or terms; and, as
needed, to use for other short-term, transient purposes.

Geolocation Information, including, for example, information about the
approximate location of you or your device. We may use geolocation information
to provide services you have requested from us, such as recommending Care
Providers in your area; to enhance your experience by personalizing our Site and
Services; to protect against fraud or unauthorized transactions; and for safety
and compliance. We may disclose your geolocation information within our
corporate group and to our vendors and business partners to ensure security and
integrity of our Site and Services; to provide services you request; as
reasonably necessary to operate our business; to identify and repair errors in
the functionality of our systems, Site, or Services; to detect and prevent
illegal or malicious acts or violations of our policies or terms; and, as
needed, to use for other short-term, transient purposes.

Audio, Visual, or Other Similar Information, including, for example, voice
recordings from customer service calls and/or photos you upload to your profile
or job posting. We may use this information to provide services you have
requested from us; to respond to inquiries; to service your account; for our
day-to-day business operations including development or improvement of our Site
and Services; to protect against fraud or unauthorized transactions; and for
safety and compliance. We may disclose your information within our corporate
group and to our vendors and business partners to ensure security and integrity
of our Site and Services; to provide services you request; as reasonably
necessary to operate our business, including internal research and development;
to perform activities to verify or maintain the quality or safety of our
systems, Site, and Services and to improve, upgrade, or enhance them; to
identify and repair errors in the functionality of our systems, Site, or
Services; and to detect and prevent illegal or malicious acts or violations of
our policies or terms.

Professional or Employment-Related Information, including, for example, Care
Provider references, employment history, and/or certifications. We may use this
professional information to provide services you have requested from us,
including matching Care Providers with Care Seekers; to respond to inquiries; to
create and service your Care Provider profile and account; for our day-to-day
business operations; to protect against fraud or unauthorized transactions; and
for safety and compliance. We may disclose your professional information within
our corporate group and to our vendors and business partners to ensure security
and integrity of our Site and Services; to provide services you request; as
reasonably necessary to operate our business, including internal research and
development; to perform activities to verify or maintain the quality or safety
of our systems, Site, and Services and to improve, upgrade, or enhance them; and
to detect and prevent illegal or malicious acts or violations of our policies or
terms.

Inferences we draw from information we collect about you to create a profile of
you, including, for example, information reflecting your preferences,
characteristics, and/or predispositions. We may use inferences to provide
services you have requested from us, including matching Care Providers with Care
Seekers and other content or information customization; for our day-to-day
business operations; to protect against fraud or unauthorized transactions; and
for safety and compliance. We may disclose inferences about you within our
corporate group and to our vendors and business partners to ensure security and
integrity of our Site and Services; to provide services you request; as
reasonably necessary to operate our business, including internal research and
development; to perform activities to verify or maintain the quality or safety
of our systems, Site, and Services and to improve, upgrade, or enhance them; to
identify and repair errors in the functionality of our systems, Site, or
Services; and to detect and prevent illegal or malicious acts or violations of
our policies or terms.

Sensitive Personal Information, including, for example, your account login
credentials, precise geolocation information, contents of communications between
Care Providers and Care Seekers on our Site, and/or health data. When collected,
we only use or disclose sensitive personal information for the purposes allowed
by the CCPA and its implementing regulations. We may use or disclose sensitive
personal information when reasonably necessary to provide services you have
requested from us or expect us to provide; to protect your physical safety or
that of others; for our day-to-day business operations, including servicing your
account and providing customer service; to protect against fraud or unauthorized
transactions; to perform activities to verify or maintain the quality or safety
of our systems, Site, and Services and to improve, upgrade, or enhance them; and
to detect and prevent illegal or malicious acts or violations of our policies or
terms.

In addition to the uses and disclosures of personal information described above,
we may use and disclose any personal information we collect or maintain as
reasonably necessary to comply with law and legal requirements; to cooperate
with and respond to law enforcement requests; or as otherwise required by
applicable law, court order, governmental regulation, or other legal process.

Any personal information we collect and maintain may be provided to our
professional advisors, including accountants, auditors, consultants, and
lawyers, when reasonably necessary for our professional advisors to perform
services for us and give us appropriate advice.

Any personal information we collect and maintain may be given to another company
in the event of a sale, merger, or other acquisition of some or all of our
assets or business or as part of the negotiation or evaluation of such sale,
merger, or other acquisition.

Our Retention of Personal Information

We keep personal information for as long as necessary to accomplish the purposes
described in this Privacy Policy and Notice or as otherwise required or
permitted by applicable law. This generally means holding your personal
information for as long as at least one of the following applies:

* Your personal information is reasonably necessary to manage our business
operations, including your relationship with us, or to satisfy another
purpose for which we collected the information that was explained to you at
the time of collection.
* Your personal information is reasonably necessary for a purpose that is
compatible with a purpose explained to you at the time of personal
information collection.
* Your personal information is reasonably required to protect or defend our
rights or property, including when it is anticipated that your personal
information will be needed for a court proceeding or other legal process.
* We are required to keep your personal information for purposes of legal or
regulatory compliance.
* We are otherwise permitted to keep your personal information in accordance
with applicable law.

For more information about our personal information retention practices, you may
contact us using the contact details at the end of this Privacy Policy.

California Privacy Rights

California residents have certain privacy rights related to the personal
information we collect and maintain about them. Any California resident may
exercise these privacy rights directly with us or through an authorized agent,
who will use the same processes to submit privacy rights requests to us. You may
exercise some privacy rights through your account, for example, updating your
contact or profile details. You may exercise any of your privacy rights by
submitting your requests here or by email to privacy-ccpa@care.com. We never
discriminate against users who choose to exercise their privacy rights.

Before responding to your privacy rights request, we may need to verify your
identity. We typically verify your identity by (i) asking you to log in to your
account with us, or (ii) matching two or more data points (for example, full
name and email address) provided by you with data points maintained by us. If we
are unable to verify your identity, we may request additional information from
you.

Right to Know – You have the right to know about your personal information we
collect and use. You also have the right to obtain a copy of your personal
information. Specifically, you may ask us for the following:

* The categories of personal information we have collected about you;
* The categories of sources from which the personal information was collected;
* Our business or commercial purposes for collecting, selling, or sharing your
personal information;
* The categories of personal information we have sold or shared about you and
the categories of third parties to which each category of personal
information was sold or shared;
* The categories of personal information we disclosed about you for a business
purpose and the categories of persons to which it was disclosed; and/or
* The specific pieces of your personal information we have collected.

Right to Correct – You may ask us to correct your personal information if you
believe your personal information is inaccurate or incomplete.

Right to Delete – You may ask us to delete your personal information.

Right to Opt Out – We only “sell” or “share” personal information, as those
terms are defined under the CCPA, through our use of third-party tracking
technologies. You may opt out of the selling and sharing of personal information
by clicking on the “Do Not Sell or Share My Personal Information” link in our
Site footer and following the instructions provided.

If you choose to use an opt-out browser signal, such as the Global Privacy
Control, you will be opted out of our sale and sharing of personal information
to the extent practicable.

12. PRIVACY INFORMATION FOR VIRGINIA RESIDENTS

Throughout this Privacy Policy, we discuss the specific pieces of personal
information we collect from and about users of our Site and Services and how we
use and disclose that personal information. In accordance with the Virginia
Consumer Data Protection Act (VCDPA), we are providing you with additional
information about your privacy rights.

Virginia Privacy Rights

Virginia residents have certain privacy rights related to the personal
information we collect and maintain about them. You may exercise some privacy
rights through your account, for example, updating your contact or profile
details. You may exercise any of your privacy rights by completing our webform.

We respond to privacy requests as soon as possible and generally within 45 days.
We will let you know if our response will take more than 45 days. We may comply
with the request in whole or in part or deny the request in whole or in part. If
we deny your request, we will let you know why, unless we are legally prohibited
from doing so. If you disagree with our response, you have the right to appeal
our decision. Information about exercising your right to appeal will be provided
in our response to your privacy rights request.

Right to Access – You have the right to request access to and obtain a copy of
any personal data that we have related to you.

Right to Correct – You may ask us to correct your personal information if you
believe your personal information is inaccurate or incomplete.

Right to Delete – You may ask us to delete your personal information.

Right to Opt Out – We do not sell personal information or use personal
information for profiling as those terms are defined in the VCDPA. We may
process your personal information for targeted advertising, as that term is
defined in the VCDPA, through our use of third-party cookies and tracking
technologies. You have the right to opt out of targeted advertising. You may opt
out of targeted advertising by clicking on the “Do Not Sell or Share My Personal
Information” link in our Site footer and following the instructions provided.

13. PRIVACY INFORMATION FOR NEVADA RESIDENTS

Under Nevada law, certain Nevada consumers may opt out of the sale of
“personally identifiable information” for monetary consideration (as such terms
are defined under Nevada law) to a person for that person to license or sell
such information to additional persons. If you are a Nevada resident and you
have purchased services or products from us, you may submit a request to opt out
of any potential future sales under Nevada law by contacting us via e-mail
at privacy@care.com. Please note we may take reasonable steps to verify your
identity and the authenticity of the request.

14. CONTACT US

If you have any questions on our Privacy Policy and practices, you can contact
us via email at privacy@care.com or at:

Care.com, Inc.
Attn: Legal Department
816 Congress St.
Suite 800
Austin, TX 78701

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