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Get it fast with In-Store & Curbside Pickup or same day delivery.


SHOP ONLINE OR THROUGH THE MY VERIZON APP AND GET YOUR ORDERS FAST.

In-Store or Curbside Pickup: (excludes prepaid):
 * Orders must be placed before 5 PM, Mon – Sat, and Sun before 2 PM (excluding
   holidays) for same day pickup.
 * We'll email you when your order is ready for pickup. Your order will be held
   for 3 days from the time it's placed.
 * Please bring photo ID and credit/debit card only if used as payment.
 * In-Store Pickup is available across the U.S. at participating Verizon
   Wireless stores.
 * Curbside Pickup available at select stores.


Same-day delivery: Same-day delivery is available in select areas.
 * If same-day delivery is available for your order, you’ll be able to choose
   that option at checkout.






MY VERIZON WIRELESS
CUSTOMER AGREEMENT


CUSTOMER AGREEMENT

(Para una copia de este documento en español, visite nuestro website:
verizon.com/espanol)

Alternative format:

PDF Version - (link to downloadable ENG PDF file) Audio Version
(vz_customeragrement_0621en_r6.mp3)



Thanks for choosing Verizon. In this Customer Agreement (“Agreement”), you’ll
find important information about your wireless Service, including:

 * Our ability to make changes to your Service or this Agreement’s terms.
 * Our liability if things don’t work as planned and how any disputes between us
   must be resolved in arbitration or small claims court.


MY SERVICE

Your Service terms and conditions are part of this Agreement. Your Plan includes
your monthly allowances and features, where you can use them (your "Coverage
Area"), and their monthly and pay–per–use charges. You can also subscribe to
several Optional Services, like international service plans or equipment
protection services. Together, your Plan, features you use and any Optional
Services you select are your Service. Your billing and shipping addresses, and
your primary place of use, must be within the areas served by the network
Verizon owns and operates. The current version of this Agreement and the terms
and conditions for your Service are available online at verizon.com. A
description of permitted and prohibited uses for calling and Data Services is
available online at verizon.com/support/important-plan-information; prepaid
customers should visit verizon.com/support/prepaid-customer-info-legal.

By using the Service, you are agreeing to every provision of this Agreement
whether or not you have read it. This agreement also applies to all lines on
your account and anyone who uses your Service.


CANCELLATION

You can cancel a line of Service within 30 days of accepting this Agreement
without having to pay an early termination fee as long as you return, within the
applicable return period, any equipment you purchased from us or one of our
authorized retailers at a discount in connection with your acceptance of this
Agreement, but you'll still have to pay for your Service through that date. If
you signed up for Prepaid Service, no refunds will be granted after 30 days or
if your account has been activated. See verizon.com/support/return-policy/ for
complete details and information on returning your equipment.


MY PRIVACY

Accepting this Agreement means that you also agree to our Privacy Policy,
available at verizon.com/privacy, which may be updated from time to time and
describes the information we collect, how we use and share it, and the choices
you have about how certain information is used and shared. We will notify you or
ask for your permission, as appropriate, if we plan to use your information for
additional purposes. It is your responsibility to let the people who connect
devices through your mobile hotspot, Jetpack or wireless router know that we
will collect, use and share information about their device and use of the
Service as described in our Privacy Policy.

If you subscribe to Service for which usage charges are billed at the end of the
billing period ("Postpay Service"), or have a device payment installment
agreement, we may investigate your credit history at any time in connection with
the service subscription or device payment installment agreement. If you'd like
the name and address of any credit agency that gives us a credit report about
you, just ask.

Many services and applications offered through your device may be provided by
third parties. You should review the applicable terms and privacy policy before
you use, link to or download a service or application provided by a third party.

You agree that Verizon and collections agencies that work on our behalf may
contact you about your account status, including past due or current charges,
using prerecorded calls, email and calls or messages delivered by an automatic
telephone dialing system to any wireless phone number, other contact number or
email address you provide. Verizon will treat any email address you provide as
your private email that is only accessible by you; you acknowledge that we may
send you receipts, notices and other documents regarding your service to this
email address. Unless you notify us that your wireless service is based in a
different time zone, calls will be made to your cellular device during permitted
calling hours based upon the time zone affiliated with the mobile telephone
number you provide.


WHAT HAPPENS IF MY POSTPAY SERVICE IS CANCELED BEFORE THE END OF MY CONTRACT
TERM?

If you're signing up for Postpay Service, you're agreeing to subscribe to a line
of Service either on a month–to–month basis or for a minimum contract term, as
shown on your receipt or order confirmation. (If your Service is suspended
without billing or at a reduced billing rate, that time doesn't count toward
completing your contract term.) Once you've completed your contract term, you'll
automatically become a customer on a month–to–month basis for that line of
Service. If your line of service has a contract term and you cancel that line,
or if we cancel it for good cause, during that contract term, you'll have to pay
an early termination fee. If your contract term results from your purchase of an
advanced device, your early termination fee will be $350, which will decline by
$10 per month upon completion of months 7–17, $20 per month upon completion of
months 18–22, $60 upon completion of month 23 and will be $0 upon completion of
the contract term. For other contract terms, your early termination fee will be
$175, which will decline by $5 per month upon completion of months 7–17, $10 per
month upon completion of months 18–22, $30 upon completion of month 23 and will
be $0 upon completion of your contract term. Cancellations will become effective
on the last day of that month's billing cycle, and you are responsible for all
charges incurred until then. Also, if you bought your wireless device from an
authorized agent or third–party vendor, you should check whether it charges a
separate termination fee.

If you purchased a device on a monthly installment agreement and cancel service,
you should check that agreement to determine if you may have to immediately pay
off the balance.


YOUR MOBILE NUMBER AND PORTING

You may be able to transfer, or "port", your wireless phone number to another
carrier. If you port a number from us, we'll treat it as though you asked us to
cancel your Service for that number. After the porting is completed, you won't
be able to use our service for that number, but you'll remain responsible for
all fees and charges through the end of that billing cycle, just like any other
cancellation. If you're a Prepaid customer, you won't be entitled to a refund of
any balance on your account. If you port a number to us, please be aware that we
may not be able to provide some services right away, such as 911 location
services. You don't have any rights to your wireless phone number, except for
any right you may have to port it. After a line of service is disconnected, for
any reason, the disconnected Mobile Telephone Number (MTN) may not be suspended
or otherwise reserved and may not be able to be recovered.


CAN I HAVE SOMEONE ELSE MANAGE MY POSTPAY ACCOUNT?

No problem – just tell us by phone, in person or in writing. You can appoint
someone to manage your Postpay account. The person you appoint (the Account
Manager) will be able to make changes to your account, including adding new
lines of Service, buying a new wireless device(s) on a device payment agreement
based upon your credit history, billing certain services and accessories to your
account, and extending your contract term. Any changes that person makes will be
treated as modifications to this Agreement.


CAN VERIZON CHANGE THIS AGREEMENT OR MY SERVICE?

We may change prices or any other term of your Service or this Agreement at any
time, but we'll provide notice first, including written notice if you have
Postpay Service. If you use your Service after the change takes effect, that
means you're accepting the change. If you're a Postpay customer and a change to
your Plan or this Agreement has a material adverse effect on you, you can cancel
the line of Service that has been affected within 60 days of receiving the
notice with no early termination fee if we fail to negate the change after you
notify us of your objection to it. Notwithstanding this provision, if we make
any changes to the dispute resolution provision of this Agreement, such changes
will not affect the resolution of any disputes that arose before such change.


MY WIRELESS DEVICE

Your wireless device must comply with Federal Communications Commission
regulations, be certified for use on our network and be compatible with your
Service. Please be aware that we may change your wireless device's software,
applications or programming remotely, without notice. This could affect your
stored data, or how you've programmed or use your wireless device. By activating
Service that uses a SIM (Subscriber Identity Module) card, you agree we own the
intellectual property and software in the SIM card, that we may change the
software or other data in the SIM card remotely and without notice, and we may
utilize any capacity in the SIM card for administrative, network, business
and/or commercial purposes. In order to mitigate theft and other fraudulent
activity, newly purchased devices may be locked to work exclusively on the
Verizon Network for 60 days. For more information, visit
verizon.com/support/device-unlocking-policy.


INTERNET ACCESS

If you download or use applications, services or software provided by third
parties (including voice applications), 911 or E911, or other calling
functionality, may work differently than services offered by us or may not work
at all. Please review all terms and conditions of such third–party products.
Verizon Wireless is not responsible for any third–party information, content,
applications or services you access, download or use on your device. You are
responsible for maintaining virus and other Internet security protections when
accessing these third–party products or services. For additional information,
visit the Verizon Content Policy at
verizon.com/about/our-company/company-policies. To learn about content filtering
and how you may block materials harmful to minors, visit
verizon.com/solutions-and-services/content-filters/. For information about our
network management practices for our broadband internet access services, visit
verizon.com/about/our-company/open-internet.


WHERE AND HOW DOES VERIZON WIRELESS SERVICE WORK?

Wireless devices use radio transmissions, so unfortunately you can't get Service
if your device isn't in range of a transmission signal. And please be aware that
even within your Coverage Area, many things can affect the availability and
quality of your Service, including network capacity, your device, terrain,
buildings, foliage and weather.


HOW DOES VERIZON CALCULATE MY CHARGES?

You agree to pay all access, usage and other charges that you or any other user
of your wireless device incurred. If multiple wireless devices are associated
with your account, you agree to pay all charges incurred by users of those
wireless devices. For charges based on the amount of time used or data sent or
received, we'll round up any fraction to the next full minute or, depending on
how you're billed for data usage, the next full megabyte or gigabyte. For
outgoing calls, usage time starts when you first press Send or the call connects
to a network, and for incoming calls, it starts when the call connects to a
network (which may be before it rings). Usage time may end several seconds after
you press End or after the call disconnects. For calls made on our network, we
charge only for calls that are answered, including by machines. For Postpay
Service, usage cannot always be processed right away and may be included in a
later bill, but the usage will still count toward your allowance for the month
when the Service was used.


WHAT CHARGES ARE SET BY VERIZON?

Our charges may also include Federal Universal Service, Regulatory and
Administrative Charges, and we may also include other charges related to our
governmental costs. We set these charges; they aren't taxes, they aren't
required by law, they are not necessarily related to anything the government
does, they are kept by us in whole or in part, and the amounts and what they pay
for may change. For more information, visit verizon.com/support/surcharges/.


GOVERNMENT TAXES, FEES AND SURCHARGES

You must pay all taxes, fees and surcharges set by federal, state and local
governments. Please note that we may not always be able to notify you in advance
of changes to these charges.


WHAT IS ROAMING?

You're "roaming" whenever your wireless device connects to a network outside
your Coverage Area or connects to another carrier’s network, which could happen
even within your Coverage Area. There may be higher rates or extra charges
(including charges for long distance, tolls or calls that don't connect), and
your data service may be limited or slowed when roaming.


HOW CAN I PREVENT UNINTENDED CHARGES ON MY BILL?

Many services and applications are accessible on or through wireless devices,
including purchases of games, movies, music and other content. Some of these
services are provided by Verizon. Others are provided by third parties that may
offer the option to bill the charges to your Verizon bill or other methods of
payment. Charges may be one–time or recurring. The amount and frequency of the
charges will be disclosed to you or the person using your device or a device
associated with your account at the time a purchase is made. If the purchaser
chooses to have the charges billed to your account, such charges will become
part of the amount due for that billing cycle. Verizon offers tools to block or
restrict these services, and to block all billing for third–party services on
your Verizon wireless bill, at verizon.com/myverizon. We do not support calls to
900, 976 and certain other international premium rate numbers.


HOW AND WHEN CAN I DISPUTE CHARGES?

If you're a Postpay customer, you can dispute your bill within 180 days of
receiving it, but unless otherwise provided by law or unless you're disputing
charges because your wireless device was lost or stolen, you still have to pay
all charges until the dispute is resolved. If you're a Prepaid customer, you can
dispute a charge within 180 days of the date the disputed charge was incurred.
YOU MAY CALL US TO DISPUTE CHARGES ON YOUR BILL OR ANY SERVICE(S) FOR WHICH YOU
WERE BILLED, BUT IF YOU WISH TO PRESERVE YOUR RIGHT TO BRING AN ARBITRATION OR
SMALL CLAIMS CASE REGARDING SUCH DISPUTE, YOU MUST WRITE TO US AT THE CUSTOMER
SERVICE ADDRESS ON YOUR BILL, OR SEND US A COMPLETED NOTICE OF DISPUTE FORM
(AVAILABLE AT VERIZON.COM), WITHIN THE 180–DAY PERIOD MENTIONED ABOVE. IF YOU DO
NOT NOTIFY US IN WRITING OF SUCH DISPUTE WITHIN THE 180-DAY PERIOD, YOU WILL
HAVE WAIVED YOUR RIGHT TO DISPUTE THE BILL OR SUCH SERVICE(S) AND TO BRING AN
ARBITRATION OR SMALL CLAIMS CASE REGARDING ANY SUCH DISPUTE.


WHAT ARE MY RIGHTS FOR DROPPED CALLS OR INTERRUPTED SERVICE?

If you drop a call in your Coverage Area, redial. If it's answered within 5
minutes, call us within 90 days if you're a Postpay customer or within 45 days
if you're a Prepaid customer, and we'll give you a 1–minute airtime credit. If
you're a Postpay customer and you lose Service in your Coverage Area for more
than 24 hours in a row and we're at fault, call us within 180 days and we'll
give you a credit for the time lost. Please be aware that these are your only
rights for dropped calls or interrupted Service.


BILLING AND PAYMENTS

If you're a Postpay customer and we don't get your payment on time, we will
charge you a late fee of up to 1.5% per month (18% per year) on the unpaid
balance, or a flat $5 per month, whichever is greater, if allowed by law in the
state of your billing address. (If you choose to have your Service billed by
another company [pursuant to a Verizon-approved program], late fees are set by
that company and may be higher than our late fees.) Late fees are part of the
rates and charges you agree to pay. If you fail to pay on time and we refer your
account(s) to a third party for collection, a collection fee will be assessed
and will be due at the time of the referral to the third party. The fee will be
calculated at the maximum percentage permitted by applicable law, not to exceed
18%. We may require a deposit at the time of activation or afterward, or an
increased deposit. We'll pay simple interest on any deposit at the rate the law
requires. We may apply deposits or payments in any order to any amounts you owe
us on any account. If your final credit balance is less than $1, we will refund
it only if you ask. If your service is suspended or terminated, you may have to
pay a fee to have service reactivated.

If you're a Prepaid customer, you may replenish your balance at any time before
the expiration date by providing us with another payment. If you maintain a
Prepaid account balance, it may not exceed $1,000 and you may be prevented from
replenishing if your balance reaches $1,000. We may apply your payments to any
amounts you may owe us if your earlier account replenishment payments had been
reversed. If you do not have sufficient funds in your account to cover your
Service, and sufficient funds are not added within 60 days, your account will be
canceled and any unused balance will be forfeited.

We may charge you up to $25 for any returned check. The substantive laws of
Pennsylvania shall be applied to disputes related to checks tendered as payment
in full for less than the full balance due, without regard to the conflicts of
laws and rules of that state. If you make a payment, or make a payment
arrangement, through a call center representative, we may charge you an Agent
Assistance Fee of $7.


WHAT IF MY WIRELESS DEVICE GETS LOST OR STOLEN?

We're here to help. It's important that you notify us right away, so we can
suspend your Service to keep someone else from using it. If you're a Postpay
customer and your wireless device is used after the loss or theft but before you
report it, and you want a credit for any charges for that usage, we're happy to
review your account activity and any other information you'd like us to
consider. Keep in mind that you may be held responsible for the charges if you
delayed reporting the loss or theft without good reason, but you don't have to
pay any charges you dispute while they are being investigated. If you are a
California customer and we haven't given you a courtesy suspension of recurring
monthly charges during the past year, we'll give you one for 30 days or until
you replace or recover your wireless device, whichever comes first.


WHAT ARE VERIZON’S RIGHTS TO LIMIT OR END SERVICE OR END THIS AGREEMENT?

We can, without notice, limit, suspend or end your Service or any agreement with
you for any good cause, including, but not limited to: (1) if you: (a) breach
this agreement; (b) resell your Service; (c) use your Service for any illegal
purpose, including use that violates trade and economic sanctions and
prohibitions promulgated by any US governmental agency; (d) install, deploy or
use any regeneration equipment or similar mechanism (for example, a repeater) to
originate, amplify, enhance, retransmit or regenerate an RF signal without our
permission; (e) steal from or lie to us; or, if you're a Postpay customer; (f)
do not pay your bill on time; (g) incur charges larger than a required deposit
or billing limit, or materially in excess of your monthly access charges (even
if we haven't yet billed the charges); (h) provide credit information we can't
verify; (i) are unable to pay us or go bankrupt; or (j) default under any device
financing agreement with Verizon; or (2) if you, any user of your device or any
line of service on your account, or any account manager on your account: (a)
threaten, harass, or use vulgar and/or inappropriate language toward our
representatives; (b) interfere with our operations; (c) "spam," or engage in
other abusive messaging or calling; (d) modify your device from its
manufacturer's specifications; or (e) use your Service in a way that negatively
affects our network or other customers. We can also temporarily limit your
Service for any operational or governmental reason.


AM I ELIGIBLE FOR SPECIAL DISCOUNTS?

If you're a Postpay customer, you may be eligible for a discount if you are and
remain affiliated with an organization that has an agreement with us. Unless
your discount is through a government employee discount program, we may share
certain information about your Service (including your name, your wireless
telephone number and your total monthly charges) with your organization from
time to time to make sure you're still eligible. We may adjust or remove your
discount according to your organization's agreement with us, and remove your
discount if your eligibility ends or your contract term expires. In any case,
this won't be considered to have a material adverse effect on you.


DISCLAIMER OF WARRANTIES

We make no representations or warranties, express or implied, including, to the
extent permitted by applicable law, any implied warranty of merchantability or
fitness for a particular purpose, about your Service, your wireless device, or
any applications you access through your wireless device. We do not warrant that
your wireless device will work perfectly or will not need occasional upgrades or
modifications, or that it will not be negatively affected by network–related
modifications, upgrades or similar activity.


WAIVERS AND LIMITATIONS OF LIABILITY

You and Verizon both agree to limit claims against each other solely to direct
damages. That means neither of us will claim any damages that are indirect,
special, consequential, incidental, treble or punitive. For example, disallowed
damages include those arising out of a Service or device failure, unauthorized
access or changes to your account or device, or the use of your account or
device by others to authenticate, access or make changes to a third-party
account, such as a financial or cryptocurrency account, including changing
passwords or transferring or withdrawing funds. This limitation and waiver will
apply regardless of the theory of liability. It also applies if you bring a
claim against one of our suppliers, to the extent we would be required to
indemnify the supplier for the claim. You agree we aren't responsible for
problems caused by you or others, or by any act of God. You also agree we aren't
liable for missed or deleted voicemails or other messages, or for any
information (like pictures) that gets lost or deleted if we work on your device.
If another wireless carrier is involved in any problem (for example, while
you're roaming), you also agree to any limitations of liability that it imposes.


HOW DO I RESOLVE DISPUTES WITH VERIZON?

WE HOPE TO MAKE YOU A HAPPY CUSTOMER, BUT IF THERE'S AN ISSUE THAT NEEDS TO BE
RESOLVED, THIS SECTION OUTLINES WHAT'S EXPECTED OF BOTH OF US.

YOU AND VERIZON BOTH AGREE TO RESOLVE DISPUTES ONLY BY ARBITRATION OR IN SMALL
CLAIMS COURT, AS DISCUSSED BELOW. YOU UNDERSTAND THAT BY THIS AGREEMENT YOU ARE
GIVING UP THE RIGHT TO BRING A CLAIM IN COURT OR IN FRONT OF A JURY. WHILE THE
PROCEDURES IN ARBITRATION MAY BE DIFFERENT, AN ARBITRATOR CAN AWARD YOU THE SAME
DAMAGES AND RELIEF, AND MUST HONOR THE SAME TERMS IN THIS AGREEMENT, AS A COURT
WOULD. IF THE LAW ALLOWS FOR AN AWARD OF ATTORNEYS' FEES, AN ARBITRATOR CAN
AWARD THEM TOO. THE SAME DEFENSES ARE ALSO AVAILABLE TO BOTH PARTIES AS WOULD BE
AVAILABLE IN COURT, INCLUDING ANY APPLICABLE STATUTE OF LIMITATIONS. WE ALSO
BOTH AGREE THAT:



 1. THE FEDERAL ARBITRATION ACT APPLIES TO THIS AGREEMENT. EXCEPT FOR SMALL
    CLAIMS COURT CASES, ANY DISPUTE THAT IN ANY WAY RELATES TO OR ARISES OUT OF
    THIS AGREEMENT, OR FROM ANY EQUIPMENT, PRODUCTS AND SERVICES YOU RECEIVE
    FROM US, OR FROM ANY ADVERTISING FOR ANY SUCH PRODUCTS OR SERVICES, OR FROM
    OUR EFFORTS TO COLLECT AMOUNTS YOU MAY OWE US FOR SUCH PRODUCTS OR SERVICES,
    INCLUDING ANY DISPUTES YOU HAVE WITH OUR EMPLOYEES OR AGENTS, WILL BE
    RESOLVED BY ONE OR MORE NEUTRAL ARBITRATORS BEFORE THE AMERICAN ARBITRATION
    ASSOCIATION ("AAA") OR BETTER BUSINESS BUREAU ("BBB"). YOU CAN ALSO BRING
    ANY ISSUES YOU MAY HAVE TO THE ATTENTION OF FEDERAL, STATE OR LOCAL
    GOVERNMENT AGENCIES, AND IF THE LAW ALLOWS, THEY CAN SEEK RELIEF AGAINST US
    FOR YOU. THIS AGREEMENT TO ARBITRATE CONTINUES TO APPLY EVEN AFTER YOU HAVE
    STOPPED RECEIVING SERVICE FROM US.
    
    
 2. UNLESS YOU AND VERIZON AGREE OTHERWISE, THE ARBITRATION WILL TAKE PLACE IN
    THE COUNTY OF YOUR BILLING ADDRESS. FOR CLAIMS OVER $10,000, THE AAA'S
    CONSUMER ARBITRATION RULES WILL APPLY. FOR CLAIMS OF $10,000 OR LESS, THE
    PARTY BRINGING THE CLAIM CAN CHOOSE EITHER THE AAA'S CONSUMER ARBITRATION
    RULES OR THE BBB'S RULES FOR BINDING ARBITRATION. YOU CAN GET PROCEDURES,
    RULES AND FEE INFORMATION FROM THE AAA (WWW.ADR.ORG), THE BBB (WWW.BBB.ORG)
    OR FROM US. FOR CLAIMS OF $10,000 OR LESS, YOU CAN CHOOSE WHETHER YOU'D LIKE
    THE ARBITRATION CARRIED OUT BASED ONLY ON DOCUMENTS SUBMITTED TO THE
    ARBITRATOR, OR BY A HEARING IN PERSON OR BY PHONE. ALTERNATIVELY, FOR CLAIMS
    WITHIN THE JURISDICTIONAL LIMIT OF THE SMALL CLAIMS COURT IN THE STATE
    ENCOMPASSING YOUR BILLING ADDRESS, EITHER YOU OR VERIZON CAN CHOOSE TO BRING
    AN INDIVIDUAL ACTION IN SMALL CLAIMS COURT INSTEAD OF PROCEEDING IN
    ARBITRATION; FURTHERMORE, IF THE CLAIMS IN ANY REQUEST OR DEMAND FOR
    ARBITRATION COULD HAVE BEEN BROUGHT IN SMALL CLAIMS COURT, THEN EITHER YOU
    OR VERIZON MAY CHOOSE TO HAVE THE CLAIMS HEARD IN SMALL CLAIMS COURT, RATHER
    THAN IN ARBITRATION, AT ANY TIME BEFORE THE ARBITRATOR IS APPOINTED, BY
    NOTIFYING THE OTHER PARTY OF THAT CHOICE IN WRITING. IF THIS PROVISION OR
    THE LIMITATION ON BRINGING ACTIONS TO SMALL CLAIMS COURT IS FOUND TO BE
    INVALID, THEN THIS PROVISION SHALL BE SEVERABLE AND THE MATTER WILL PROCEED
    IN ARBITRATION; IN NO WAY WILL THIS PROVISION ALLOW FOR AN ACTION TO BE
    BROUGHT ON A CLASS OR COLLECTIVE BASIS.
    
    
 3. (3) THIS AGREEMENT DOESN'T ALLOW CLASS OR COLLECTIVE ARBITRATIONS EVEN IF
    THE AAA OR BBB PROCEDURES OR RULES WOULD. NOTWITHSTANDING ANY OTHER
    PROVISION OF THIS AGREEMENT, THE ARBITRATOR MAY AWARD MONEY OR INJUNCTIVE
    RELIEF ONLY IN FAVOR OF THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE
    EXTENT NECESSARY TO PROVIDE RELIEF WARRANTED BY THAT PARTY'S INDIVIDUAL
    CLAIM. NO CLASS, REPRESENTATIVE OR PRIVATE ATTORNEY GENERAL OR GENERAL
    INJUNCTIVE RELIEF THEORIES OF LIABILITY OR PRAYERS FOR RELIEF MAY BE
    MAINTAINED IN ANY ARBITRATION HELD UNDER THIS AGREEMENT. ANY QUESTION
    REGARDING THE ENFORCEABILITY OR INTERPRETATION OF THIS PARAGRAPH SHALL BE
    DECIDED BY A COURT AND NOT THE ARBITRATOR.
    
    
 4. IF EITHER OF US INTENDS TO SEEK ARBITRATION UNDER THIS AGREEMENT, THE PARTY
    SEEKING ARBITRATION MUST FIRST NOTIFY THE OTHER PARTY OF THE DISPUTE IN
    WRITING AT LEAST 60 DAYS IN ADVANCE OF INITIATING THE ARBITRATION. NOTICE TO
    VERIZON SHOULD BE SENT TO VERIZON WIRELESS DISPUTE RESOLUTION MANAGER, ONE
    VERIZON WAY, BASKING RIDGE, NJ 07920. THE NOTICE MUST INCLUDE ENOUGH
    INFORMATION TO ALLOW US TO IDENTIFY YOUR ACCOUNT AS WELL AS TO ASSESS AND
    ATTEMPT TO RESOLVE YOUR CLAIM, INCLUDING THE NAME OF THE VERIZON WIRELESS
    ACCOUNT HOLDER, THE MOBILE TELEPHONE NUMBER AT ISSUE, A DESCRIPTION OF THE
    CLAIM, THE SPECIFIC FACTS SUPPORTING THE CLAIM, THE DAMAGES YOU CLAIM TO
    HAVE SUFFERED AND THE RELIEF YOU ARE SEEKING. THE NOTICE REQUIREMENT IS
    DESIGNED TO ALLOW VERIZON TO MAKE A FAIR, FACT-BASED OFFER OF SETTLEMENT IF
    IT CHOOSES TO DO SO. YOU CANNOT PROCEED TO ARBITRATION UNLESS YOU PROVIDE
    THIS INFORMATION. YOU MAY CHOOSE TO BE REPRESENTED BY AN ATTORNEY OR OTHER
    PERSON AS PART OF THIS PROCESS, BUT IF YOU DO YOU MUST SUBMIT A LETTER OR
    THE FORM AVAILABLE AT THIS LINK AUTHORIZING US TO DISCUSS YOUR ACCOUNT
    INFORMATION WITH THIS ATTORNEY OR OTHER PERSON. THE SUFFICIENCY OF THIS
    NOTICE IS AN ISSUE TO BE DECIDED BY A COURT PRIOR TO THE FILING OF ANY
    DEMAND FOR ARBITRATION. IF YOU HAVE PROVIDED THIS INFORMATION AND WE ARE
    UNABLE TO RESOLVE OUR DISPUTE WITHIN 60 DAYS, EITHER PARTY MAY THEN PROCEED
    TO FILE A CLAIM FOR ARBITRATION. WE'LL REIMBURSE ANY FILING FEE THAT THE AAA
    OR BBB CHARGES YOU FOR ARBITRATION OF THE DISPUTE. IF THAT ARBITRATION
    PROCEEDS, WE'LL ALSO PAY ANY ADMINISTRATIVE AND ARBITRATOR FEES CHARGED
    LATER. IF THE ARBITRATOR DETERMINES THAT YOUR CLAIM WAS FILED FOR PURPOSES
    OF HARASSMENT OR IS PATENTLY FRIVOLOUS, THE ARBITRATOR WILL REQUIRE YOU TO
    REIMBURSE VERIZON FOR ANY FILING, ADMINISTRATIVE OR ARBITRATOR FEES
    ASSOCIATED WITH THE ARBITRATION.
    
    
 5. WE MAY, BUT ARE NOT OBLIGATED TO, MAKE A WRITTEN SETTLEMENT OFFER ANYTIME
    BEFORE THE ARBITRATION HEARING. THE AMOUNT OR TERMS OF ANY SETTLEMENT OFFER
    MAY NOT BE DISCLOSED TO THE ARBITRATOR UNTIL AFTER THE ARBITRATOR ISSUES AN
    AWARD ON THE CLAIM. IF YOU DON'T ACCEPT THE OFFER AND THE ARBITRATOR AWARDS
    YOU AN AMOUNT OF MONEY THAT'S MORE THAN OUR OFFER BUT LESS THAN $5,000, OR
    IF WE DON'T MAKE YOU AN OFFER, AND THE ARBITRATOR AWARDS YOU ANY AMOUNT OF
    MONEY BUT LESS THAN $5,000, THEN WE AGREE TO PAY YOU $5,000 INSTEAD OF THE
    AMOUNT AWARDED. IN THAT CASE WE ALSO AGREE TO PAY ANY REASONABLE ATTORNEYS'
    FEES AND EXPENSES, REGARDLESS OF WHETHER THE LAW REQUIRES IT FOR YOUR CASE.
    IF THE ARBITRATOR AWARDS YOU MORE THAN $5,000, THEN WE WILL PAY YOU ONLY
    THAT AMOUNT.
    
    
 6. IF 25 OR MORE CUSTOMERS INITIATE NOTICES OF DISPUTE WITH VERIZON WIRELESS
    RAISING SIMILAR CLAIMS, AND COUNSEL FOR THE VERIZON WIRELESS CUSTOMERS
    BRINGING THE CLAIMS ARE THE SAME OR COORDINATED FOR THESE CUSTOMERS, THE
    CLAIMS SHALL PROCEED IN ARBITRATION IN A COORDINATED PROCEEDING. COUNSEL FOR
    THE VERIZON WIRELESS CUSTOMERS AND COUNSEL FOR VERIZON WIRELESS SHALL EACH
    SELECT FIVE CASES TO PROCEED FIRST IN ARBITRATION IN A BELLWETHER
    PROCEEDING. THE REMAINING CASES SHALL NOT BE FILED IN ARBITRATION UNTIL THE
    FIRST TEN HAVE BEEN RESOLVED. IF THE PARTIES ARE UNABLE TO RESOLVE THE
    REMAINING CASES AFTER THE CONCLUSION OF THE BELLWETHER PROCEEDING, EACH SIDE
    MAY SELECT ANOTHER FIVE CASES TO PROCEED TO ARBITRATION FOR A SECOND
    BELLWETHER PROCEEDING. THIS PROCESS MAY CONTINUE UNTIL THE PARTIES ARE ABLE
    TO RESOLVE ALL OF THE CLAIMS, EITHER THROUGH SETTLEMENT OR ARBITRATION. A
    COURT WILL HAVE AUTHORITY TO ENFORCE THIS CLAUSE AND, IF NECESSARY, TO
    ENJOIN THE MASS FILING OF ARBITRATION DEMANDS AGAINST VERIZON.
    
    
 7. AN ARBITRATION AWARD AND ANY JUDGMENT CONFIRMING IT APPLY ONLY TO THAT
    SPECIFIC CASE; IT CAN'T BE USED IN ANY OTHER CASE EXCEPT TO ENFORCE THE
    AWARD ITSELF.
    
    
 8. IF FOR SOME REASON THE PROHIBITION ON CLASS ARBITRATIONS SET FORTH IN
    SUBSECTION (3) CANNOT BE ENFORCED AS TO ALL OR PART OF A DISPUTE, THEN THE
    AGREEMENT TO ARBITRATE WILL NOT APPLY TO THAT DISPUTE OR PART OF THE
    DISPUTE.
    
    
 9. IF FOR ANY REASON A CLAIM PROCEEDS IN COURT RATHER THAN THROUGH ARBITRATION,
    YOU AND VERIZON AGREE THAT THERE WILL NOT BE A JURY TRIAL. YOU AND VERIZON
    UNCONDITIONALLY WAIVE ANY RIGHT TO TRIAL BY JURY IN ANY ACTION, PROCEEDING
    OR COUNTERCLAIM ARISING OUT OF OR RELATING TO THIS AGREEMENT IN ANY WAY. IN
    THE EVENT OF LITIGATION, THIS PARAGRAPH MAY BE FILED TO SHOW A WRITTEN
    CONSENT TO A TRIAL BY THE COURT.




ABOUT THIS AGREEMENT

If either you or we don't enforce our rights under this agreement in one
instance, that doesn't mean you or we won't or can't enforce those rights in any
other instance. You cannot assign this Agreement or any of your rights or duties
under it without our permission. However, we may assign this Agreement or any
debt you owe us without notifying you. If you're a Postpay customer, please note
that many notices we send to you will show up as messages on your monthly bill.
If you have online billing, those notices will be deemed received by you when
your online bill is available for viewing. If you get a paper bill, those
notices will be deemed received by you three days after we mail the bill to you.
If we send other notices to you, they will be considered received immediately if
we send them to your wireless device, or to any email or fax number you've given
us, or after three days if we mail them to your billing address. If you need to
send notices to us, please send them to the customer service address on your
latest bill.

If you're a Prepaid customer and we send notices to you, they will be considered
received immediately if we send them to your wireless device or to any email
you've given us, or if we post them as a precall notification on your Service,
or after three days if we mail them to the most current address we have for you.
If you need to send notices to us, please send them to the Customer Service
Prepaid address at verizon.com/contactus.

If any part of this agreement, including anything regarding the arbitration
process (except for the prohibition on class arbitrations as explained in part 8
of the dispute resolution section above), is ruled invalid, that part may be
removed from this agreement.

This agreement and the documents it incorporates form the entire agreement
between us. You can't rely on any other documents, or on what's said by any
Sales or Customer Service Representatives, and you have no other rights
regarding Service or this agreement. This Agreement isn't for the benefit of any
third party except our parent companies, affiliates, subsidiaries, agents, and
predecessors and successors in interest. Except where we've agreed otherwise
elsewhere in this agreement, this agreement and any disputes covered by it are
governed by federal law and the laws of the state encompassing the area code of
your wireless phone number when you accepted this agreement, without regard to
the conflicts of laws and rules of that state.

Updated June 9, 2021

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