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GIVING YOU THE BEST RUSH EXPERIENCE

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SOUTHERN HAIRDRESSER OF THE YEAR 2023/24
Home › FAQs


FAQS

We understand you probably have a couple of questions about what to expect when
you visit us for a date with your stylist. Take a look below for answers to the
most common questions we receive. If your question isn’t answered below just
give your local salon a call and our team will be happy to help.

What payment methods do you accept?

Please bring a credit or debit card to your appointment, or use Apple Pay, as
all of our salons are now cashless for your safety.

What do I need to know about Colour Appointments at Rush? Inc. Skin & Patch test

COLOUR SERVICE IMPORTANT INFORMATION

 

 * To help us achieve your dream colour, all Rush Hair salons provide
   complimentary colour consultations, which can be booked over the phone.
 * All colour services are available to book online or over the phone. Should
   you wish to book a Pre-Lighten & Tone or a Colour Correction, you will need
   to phone your chosen Rush salon.
 * Toners, Olaplex or Hair Treatments are not included within our listed colour
   prices. Should you wish to add any of these on, you can do this whilst you
   are booking online/ over the phone, or alternatively when you attend your
   appointment.
 * All prices displayed are subject to confirmation during a consultation period
   with your stylist.  
 * Our salons only use Professional hair colour stocked and provided by the
   salon itself.

For the safety of our clients, we ask that you read and follow our Skin Test
policy highlighted below. Should you require further information please call the
salon you are visiting, who are on hand to advise.

 

 * We recommend skin tests should be carried out 48hrs before all colour
   appointments under the following circumstances:
   * New clients to Rush who have never had professional colour before.
   * Existing clients to Rush who are either; newly pregnant, had changes to
     their health condition, recently had a tattoo or those who have previously
     had a reaction to a colour service.
   * All clients (new and existing) who have not had a colour service in the
     last 6 months.
 * All skin tests can be booked over the phone and must be performed in the
   salon where your appointment will take place.
 * All colour clients must be aged 16 years and above. ID may be required at the
   salon’s discretion

Can I reschedule my appointment?

You can make changes to your appointment or reschedule up to 24 hours before
you’re due to visit. Just follow the instructions on your confirmation email and
if in doubt give your salon a call and they’ll be able to help you.

What happens if I don’t turn up for my appointment?

We know life happens so we like to be as flexible as possible. That’s why you
can make changes to your appointment or reschedule up to 24 hours before you’re
due to visit. If you don’t turn up for your appointment you’ll be charged a £25
fee as we won’t have a chance to offer that appointment with your wonderful
stylist to someone else.

What if I need to cancel my appointment less than 24 hours before it begins
because of an emergency?

We understand that emergencies happen. If an emergency stops you from making
your appointment please just give your salon a call and our lovely team will be
able to help.

What happens if Rush needs to reschedule my appointment?

If the Rush team needs to cancel or reschedule your appointment you will not be
charged and the team will contact you directly to arrange a new time for your
appointment.

How do I book an appointment online?

Just click any of the Book Now buttons on our website to be taken straight to
our booking platform. We’ve got a shiny, new system ready to go so the first
time you book you’ll need to make a new account. If you’re an existing customer
you’ll also need to make a new account and you can use the exact same email
address.

When you create your new account you’ll receive a verification code just to be
sure it’s you.

You’ll also be asked to save a card to your account as Rush is a cashless
company. You will only ever be charged at the salon for services you book, or
the £25 fee if you don’t show up for your appointment. Your details are safely
and securely stored.

Are Rush discounts still valid?

Any discounts valid in our Hair & Beauty salons will be listed under the Offers
tab on Rush.co.uk. Any other discounts promoted via 3rd party sites may not be
valid if they are not listed within the Offers tab.

Do you offer kids cuts?

We offer kids cuts available for children under 15 from Monday to Friday between
9 am and 5 pm and all day Sunday. A girl’s cut is from £30 and a boy’s cut is
from £25. Kids cuts cannot be booked online, just phone your nearest Rush salon
to book.

What is the Refund Policy?

We appreciate that sometimes, some things just don’t go to plan and you may want
your money back.

At Rush, we don’t offer monetary refunds, as we’d love the opportunity to
rectify the issue and to regain your trust. All situations are assessed on a
case by case basis.

All refund requests are managed internally by our Client Care Team.

Fair Complaints Use

In the unlikely event we notice an unusual pattern of refund requests; e.g the
same client continually requesting refunds for their most recent experience at a
Rush Hair & Beauty salon, then we may have to deactivate the account and any
associated accounts. If this happened to you and you think we’ve made a mistake,
please get in touch with our Client Care Team who will be happy to discuss this
with you.

Please note, we reserve the right to take legal action if your complaint doesn’t
match the service you received in salon.

 
 





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GET IN TOUCH

Marketing
marketing@rush.co.uk

Recruitment
020 3984 0331

General Enquiries
enquiries@rush.co.uk

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alison@ajc93.com

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clientcare@rush.co.uk

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© 2021 Rush Procurement, 25 George Street, Croydon, CR0 1LB. Company Number: 127
927 29

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