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Submission: On September 14 via manual from CA — Scanned from CA
Submission: On September 14 via manual from CA — Scanned from CA
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Menu Search Search Close Login Search Categories About us Consumer FAQ Business FAQ FAQ Consumer FAQ Business FAQ Sign in Register File a complaint ADVERTISIMENT Home Business Services Review of Roger Florists ROGER FLORISTS REVIEW: COMPLAINT P Author of the review Pattie Danna of Woodbury, US Jul 22, 2022 9:33 am EDT Verified customer This complaint was posted by a verified customer. Learn more Review updated: Sep 13, 2022 Featured review This review was chosen algorithmically as the most valued customer feedback. I placed an order for flowers online with Roger Florists and they took my credit card and charged me immediately and shortly later that day on 6/7/22 they indicated that they were unable to deliver to that location. Then indicated they would credit me back immediately. I communicated with them 8 different times by email and they promised to credit me back each time and yet they never have as of 7/22/22. I was charged as follows: Roger Florist Thank You for Your Order Customer Name: Patricia Danna Order: 18826 Order Details Product Name Quantity Amount 1 Special One Bouquet 1 $41.99 Service Fee : $14.99 Tax : $3.99 Total : $60.97 Following is the email I received indicating they could not fill the order: Hello Patricia, You just placed an order with us but unfortunately, we cannot do this delivery for you because we do not deliver to this area. We are sorry for taking the order. I wanted to let you know quickly so that you can still have time today to send flowers to your loved one with another florist! Since we cannot fulfill your order, I have already issued the refund and you will be seeing the full amount. Refunds usually take 3-5 business days, but with debit cards, it may take up to 3-7 business days to reflect. I am sorry for the inconvenience and thank you for your understanding. Dorian Customer Service Representative After many communications and them indicating they would refund me I have still not seen a refund. ADVERTISIMENT More Send message Copy link Report Helpful? 2 0 Share Reply Previous complaint Next complaint 7 comments Add a comment J JoyceV of Brownsburg, US Sep 13, 2022 1:24 pm EDT Same thing happened to me. Couldn’t deliver to that area. After 4 or 5 emails back and forth, I contacted my charge card company and they refunded my money. I have reported them to BBB and my state Attorney General’s office. I hope they get shut down. More Send message Copy link Report Helpful? 0 0 Share Reply S Sara Greene of US Sep 10, 2022 9:37 am EDT Same complaint as others above. Took my money and promised delivery the same day. Received an email 2 days later saying they could not deliver to that address. Now I have a $79 charge and have to purchase from someone else while waiting hopefully for my refund. More Send message Copy link Report Helpful? 0 0 Share Reply T Travon4@life of Duncanville, US Aug 27, 2022 11:03 am EDT Verified customer This comment was posted by a verified customer. Learn more The exact same thing happen to me. I placed an order for get well flowers on June 1st in the amount of $79.69 and the amount was deducted from my account the same day. The next day I received an email stating we cannot do this delivery for you because we do not deliver to this area. After numerous attempts to make contact and the promise of a refund from several so call customer representatives still no refund. I contacted my bank and reported fraud. My advise beware of scams. More Send message Copy link Report Helpful? 1 0 Share Reply R RollTide#1! of Loganville, US Aug 24, 2022 10:11 am EDT Verified customer This comment was posted by a verified customer. Learn more I reported them to the BBB. Address for their location is undeliverable according to USPS. We reported fraud to our bank and they refunded us the funds. More Send message Copy link Report Helpful? 1 0 Share Reply M MarieC2 of Hillsborough, US Aug 24, 2022 9:51 am EDT The exact same thing happened to me. Unable to deliver and canceled. Reached out many times with no response. Did you report them? Awful getting scammed. Any advise will be appreciated. Thank you View 0 more photos More Send message Copy link Report Helpful? 0 0 Share Reply D dont understand of US Aug 16, 2022 10:39 am EDT Verified customer This comment was posted by a verified customer. Learn more Same thing happened to me. I have tried to communicate with them and have have not been able to. I ordered flowers after my grand daughter had surgery and received the exact same email with NO refund. Denise A More Send message Copy link Report Helpful? 0 0 Share Reply J James Heidelberg of US Aug 11, 2022 12:40 pm EDT Wow same thing with me. Ordered a casket spray for my mom's funeral and the day of the funeral no casket spray. Charged my card for the purchase, and 5 minutes later cancelled it. Still haven't received my refund, and can't really understand what the women in customer service is saying. I gave her until Monday to refund my account, or I will report them as a scam. More Send message Copy link Report Helpful? 0 0 Share Reply Post your comment Comment Guidelines Close Write a comment Close Share your photos and videos with others to prove the truth of your words. This will surely increase the credibility of your complaint. Please DO NOT add attachments that contain your or other people’s personal information, if you don’t want it to be visible to the public. Info Add photos You can add up to 5MB in total Allowed file formats: jpeg, png, gif Attach a file (if any) Add photos By clicking Submit you are agreeing to the ComplaintsBoard’s Terms and Conditions Submit WE HAVE RECEIVED YOUR COMMENT. THANK YOU! ADVERTISIMENT RELATED BUSINESSES Angies List Terminix Culligan Mr Price Group / MRP FXOpen ADVERTISIMENT Post your comment Comment Guidelines Close Write a comment Close Share your photos and videos with others to prove the truth of your words. This will surely increase the credibility of your complaint. Please DO NOT add attachments that contain your or other people’s personal information, if you don’t want it to be visible to the public. Info Add photos You can add up to 5MB in total Allowed file formats: jpeg, png, gif Attach a file (if any) Delete item Add photos By clicking Submit you are agreeing to the ComplaintsBoard’s Terms and Conditions Submit WE HAVE RECEIVED YOUR COMMENT. THANK YOU! About Complaints Board ComplaintsBoard.com is a leading complaint resolution website on the Internet. 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