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COMPLEX CLAIMS & LITIGATION FORUM 2025 AGENDA


ALL TIMES BELOW ARE IN PACIFIC TIME.

 * Monday, February 24, 2025
   (Day One)

 * Tuesday, February 25, 2025
   (Day Two)

 * Wednesday, February 26, 2025
   (Day Three)


MONDAY, FEBRUARY 24, 2025



8:00 AM - 9:00 AM | REGISTRATION & NETWORKING BREAKFAST

--------------------------------------------------------------------------------

9:00 AM - 9:30 AM | OPENING KEYNOTE: RISKY BUSINESS: NAVIGATING INDUSTRY
DISRUPTIONS & TRANSFORMATIONS

Join us as this opening keynote analyzes the factors that are disrupting the
industry, including globalization, technology, and emerging risks, and provides
expert strategies on how to transform these challenges into opportunities.
 

Awais Farooq, Senior Vice President, Strategy & Transformation - Crawford &
Company

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9:30 AM - 9:40 AM | SOLUTIONS QUICK FIRE 1


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9:40 AM - 10:25 AM | STATE OF THE INDUSTRY - COMPLEX CLAIMS POWER PANEL

Industry thought-leaders come together to break down the shifting landscape of
complex claims, examine how key trends evolved over the past year, and offer
their predictions for the year ahead.


Jonathan Schwartz, Partner - Freeman Mathis & Gary, LLP
Ruben Pinto, Director of Large Loss Casualty - Allstate
Michelle Raue, Executive Vice President, Chief Claims and Transformation Officer
- Preferred Mutual
Derrick Mullen, Vice President and Litigation Manager - Seneca Insurance
Company, Inc.

--------------------------------------------------------------------------------

10:25 AM - 10:45 AM | MORNING NETWORKING BREAK

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PREVENT


10:45 AM - 11:45 AM

DATA PRIVACY TAKEAWAYS: LESSONS LEARNED FROM MAJOR DATA BREACHES

Monique Ferraro, Cyber Counsel - Hartford Steam Boiler Insurance
Kimberly Holmes, Senior Counsel - Dykema
Karen Painter Randall, Partner, Chair, Cybersecurity, Data Privacy and Incident
Response - Connell Foley LLP
Richard Goldberg, Partner, Cybersecurity & Data Privacy Vice Chair - Constangy

PREPARE

10:45 AM - 11:45 AM

BACK TO THE FUTURE: REVERSE ENGINEERING FOR SUCCESS IN HIGH-STAKES LITIGATION

Elizabeth Fitch, Founding Member - Righi Fitch Law Group
Geoff Borger, Casualty Claim Leader - Nationwide ESS
Theodore Schaer, Shareholder - Zarwin Baum
Alma Magana, Senior Vice President - Gallagher Bassett
Amanda Patton, Senior Claims Technical Director - Great American Insurance Group

PREVAIL

10:45 AM - 11:45 AM

OPTIMIZING LITIGATION MANAGEMENT: SMART LEGAL STRATEGIES

Bill Mitchell, Managing Partner - Cruser, Mitchell, Novitz, Sanchez, Gaston &
Zimet, LLP

--------------------------------------------------------------------------------

PREVENT


11:50 AM - 12:50 PM

PROACTIVE CLAIMS MANAGEMENT STRATEGIES TO COMBAT ATTORNEY-DRIVEN INJURY
EXAGGERATION

Tom Rasmussen, VP of Product - Claims - Carpe Data

PREPARE

11:50 AM - 12:50 PM

PICKING UP THE PIECES: STRATEGIES FOR LARGE LOSS CLAIMS

Gail Oliver, Managing Director, Business Development, Sedgwick | EFI Global -
Sedgwick
Michael Gatewood, National General Adjuster - Sedgwick
Paul Gilbert, Director, Client Services - EFI Global

PREVAIL

11:50 AM - 12:50 PM

TAKE IT FROM ME: A LAWYER’S VIEW ON THE MISTAKES INSURERS MAKE IN COMPLEX CLAIMS

Elizabeth Ahlstrand, Partner - Squire Patton Boggs (US) LLP
Jasmina Richter, Attorney - Sanders & Parks

--------------------------------------------------------------------------------

12:50 PM - 2:15 PM | NETWORKING LUNCHEON

--------------------------------------------------------------------------------

PREVENT


2:15 PM - 3:15 PM

FRAUD IN CAT CLAIMS - WHAT THE HAIL IS GOING ON?

Steven Badger, Attorney - Zelle LLP

PREPARE

2:15 PM - 3:15 PM

MANAGING PHYSICAL CLAIMS: BEST PRACTICES FOR SLIP-AND-FALL INCIDENTS

PREVAIL

2:15 PM - 3:15 PM

BIG WINS ON BIG CLAIMS: PROACTIVE & COLLABORATIVE CASE MANAGEMENT FOR COMPLEX
WORKERS COMPENSATION CLAIMS

Leor Makover, Founding Partner - EM Legal, APC

--------------------------------------------------------------------------------

3:15 PM - 3:30 PM | AFTERNOON BREAK

--------------------------------------------------------------------------------

3:30 PM - 4:15 PM | SOLUTIONS WORKSHOP 1


--------------------------------------------------------------------------------

4:15 PM - 4:25 PM | SOLUTIONS QUICK FIRE 2


--------------------------------------------------------------------------------

4:25 PM - 5:10 PM | CYBERSECURITY TODAY, TOMORROW AND BEYOND: TRENDS AND
EVOLUTIONS IN CYBER CLAIMS

Ransomware and cyber threats continue to grow and evolve, both in frequency and
sophistication, bringing new challenges to cyber claims management. This panel
of experts will offer best practices for data and privacy protection, tactics
for managing the real risks of deep fakes, and strategies on cracking the code
of emerging trends and threats in cyber coverage.


Bolanle Akinrimisi, Senior Vice President, Regional Claims Director - Marsh &
McLennan Agency
Tom Pirozzi, Cyber Senior Claims Specialist - Gallagher Bassett
Tanya Kalby, Executive Casualty General Adjuster - Engle Martin

--------------------------------------------------------------------------------

5:10 PM - 5:20 PM | SOLUTIONS QUICK FIRE 3


--------------------------------------------------------------------------------

5:20 PM - 5:50 PM | FIRESIDE CHAT: TRUE STORIES OF UNEXPECTED NUCLEAR VERDICTS

Don't miss this conversation as industry experts share true stories of claims
that went nuclear, and the strategies that should have been implemented to rein
in these runaway verdicts!


Bob Tyson, Strategic Managing Partner - Tyson & Mendes
Caryn Siebert, VP, Director of Carrier Engagement - Gallagher Bassett

--------------------------------------------------------------------------------

5:50 PM - 7:30 PM | WELCOME COCKTAIL RECEPTION


--------------------------------------------------------------------------------


TUESDAY, FEBRUARY 25, 2025



8:00 AM - 9:00 AM | REGISTRATION & NETWORKING BREAKFAST

--------------------------------------------------------------------------------

9:00 AM - 9:45 AM | OPENING KEYNOTE: AI RISES - COMPLEXITIES OF THE DIGITAL ERA
& WHAT WE LEARNED

The insurance industry has embraced artificial intelligence with Open(AI) arms,
as a recent study stated that 99% of insurers are already investing or plan to
invest in Generative AI. But as new technology usage increases, so do the
complexities around liability and data. Join us for this opening keynote as we
review the past year's digital transformations, and the lessons that generated.

 

Shawn Ram, Head of Insurance - Coalition

--------------------------------------------------------------------------------

9:45 AM - 9:55 AM | SOLUTIONS QUICK FIRE 4

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9:55 AM - 10:25 AM | RIPPED FROM THE HEADLINES - DECONSTRUCTING A COMPLEX LOSS:
THE BALTIMORE BRIDGE COLLAPSE - A LOOK AT COVERAGE IMPLICATIONS

On March 26, 2024 a cargo ship struck a support pillar for the Francis Scott Key
bridge in Baltimore, causing the bridge to collapse. There are numerous economic
implications in this catastrophe, and insurance will play a key part in many of
them. This session looks at the liabilities of the parties involved, insurance
coverage, and current progress moving forward. 
 

Christine Barlow, Executive Editor - FC&S Expert Coverage Interpretation

--------------------------------------------------------------------------------

10:25 AM - 10:45 AM | MORNING NETWORKING BREAK

--------------------------------------------------------------------------------

PREVENT


10:45 AM - 11:45 AM

PRINCIPLES OF NEGOTIATIONS: VALUE IS SUBJECTIVE

Richard Matthews, Trial Consultant - Juryology

PREPARE

10:45 AM - 11:45 AM

PREDICTIVE PREPARATION: SMART STRATEGIES FOR AI ADOPTION

Joseph Rich, Attorney - Cozen O'Connor

PREVAIL

10:45 AM - 11:45 AM

IMMEDIATE RESPONSE TACTICS FOR CATASTROPHIC CLAIMS

Mark Severino, Attorney - Wilson Elser Moskowitz Edelman & Dicker, LLP

--------------------------------------------------------------------------------

PREVENT


11:50 AM - 12:50 PM

SPECIAL SOLUTIONS FOR SPECIAL RISKS: PREVAILING TRENDS IN SPECIALTY INSURANCE

Bethany Jansen, Head of Distribution & Partnerships - Adaptive Insurance

PREPARE

11:50 AM - 12:50 PM

THE PRICE OF PEACE: TECHNIQUES FOR EVALUATING THE VALUE OF A CLAIM

Ava Musnicki, Senior M&A Associate - Compre Group
Matthew Furton, Partner - Locke Lord

PREVAIL

11:50 AM - 12:50 PM

CYBER STUDY: LESSONS LEARNED FROM CYBER SECURITY RESPONSES GONE WRONG

Natalia Santiago, SVP and Claims Manager - McGriff Insurance
Shehla Qureshi, Cyber Claims Manager - AXA XL
Scott Ferber, Partner - Raj Ferber PLLC
Elizabeth Ingram, Claims Counsel - Coalition, Inc.
David Standish, Vice President - Global Cyber Claims Lead - Liberty Mutual
Insurance

--------------------------------------------------------------------------------

12:50 PM - 2:15 PM | NETWORKING LUNCHEON

--------------------------------------------------------------------------------

PREVENT


2:15 PM - 3:15 PM

BIG PICTURE VIEW OF INSURANCE CONSUMERISM

Brittany Montoya, Vice President, Property & Casualty - USI Insurance Services

PREPARE

2:15 PM - 3:15 PM

TOMORROW'S TALENT: PREDICTING THE FUTURE OF THE WORKFORCE

Jeremiah Bentley, VP Marketing and Community Affairs - Texas Mutual Insurance
Company
Tandeka Nomvete, Director, External Engagement - Spencer Educational Foundation
Caryn Siebert, VP, Director of Carrier Engagement - Gallagher Bassett
Bert Dizon, Claims Director - Cardinal Captive Strategies

PREVAIL

2:15 PM - 3:15 PM

EFFECTIVE AND EMPATHETIC LEADERSHIP: HOW TO FOSTER COLLABORATION AND COMPASSION
IN A COMPLEX INDUSTRY

Joe Patten, Vice President, Property Claims - Sompo International
Lori Ann Franek, Partner, Director of Business Development - DBI Consultants
Kylie Schalz, Associate Principal - Thornton Tomasetti

--------------------------------------------------------------------------------

3:15 PM - 3:30 PM | AFTERNOON BREAK

--------------------------------------------------------------------------------

3:30 PM - 4:15 PM | SOLUTIONS WORKSHOP 2

--------------------------------------------------------------------------------

4:15 PM - 4:25 PM | SOLUTIONS QUICK FIRE 5

--------------------------------------------------------------------------------

4:25 PM - 5:10 PM | BULLIES ON BILLBOARDS: IMPACT OF AGGRESSIVE PLAINTIFFS AND
ADVERTISING TACTICS

The rise of aggressive plaintiff attorney advertising is leading to higher claim
volumes and a negative shift in public perception against the insurance
industry. This session will explore the tactics that plaintiff attorneys use and
the impact on claims, as well as provide effective strategies to mitigate risks
from this growing trend.

 

G Jeffrey Vernis, Managing Partner - Vernis & Bowling
Karen Schecht, Casualty Claims Vice President - Allstate Insurance Company
Michael O'Malley, Managing Trial Attorney - Nationwide Insurance

--------------------------------------------------------------------------------

5:10 PM - 5:20 PM | SOLUTIONS QUICK FIRE 6

--------------------------------------------------------------------------------

5:20 PM - 6:00 PM | NO INSURER IS AN ISLAND - COMBATING SOCIAL INFLATION AS AN
INDUSTRY

The insurance industry continues to be pummeled by the impacts of social
inflation, and insurers are getting hit with a perfect storm of increasing claim
costs, exorbitant settlements, and a rising wave of negative public sentiment
against the industry. What can insurance professionals do to combat the tide of
runaway juries, and stop the industry's reputation from sinking? Multiple roles
will come together for this can't-miss conversation to answer these pressing
questions, analyze the ripple effects of social inflation, and deep dive into
the whys and ways the industry needs to come together to collaboratively combat
social inflation.
 

Joey Daryanani, VP, Operations Shared Services - CSAA IG
Allen Kirsh, SVP Head of Claims Judicial and Legislative Affairs - Zurich North
America Claims
Michael Testone, Head of Major Case Casualty Claims - AXA XL
David Vanalek, Chief Legal and Compliance Officer, Corporate Secretary -
Richmond National
Elana Jefferson, Chief Editor, PropertyCasualty360 - ALM

--------------------------------------------------------------------------------

6:00 PM - 7:30 PM | COCKTAIL RECEPTION

--------------------------------------------------------------------------------


WEDNESDAY, FEBRUARY 26, 2025



8:00 AM - 9:00 AM | REGISTRATION & NETWORKING BREAKFAST

--------------------------------------------------------------------------------

9:00 AM - 9:45 AM | KEYNOTE: DANGEROUS DOLLARS - INVESTIGATING THE NEGATIVE
IMPACTS OF THIRD PARTY LITIGATION FINANCING

TPLF is growing rapidly, and having an increasing influence on the complex
claims litigation landscape. Don't miss this closing keynote as industry experts
delve into how TPLF is negatively reshaping litigation by discouraging amicable
settlements and encouraging aggressive and prolonged battles, and increasing the
number of frivolous claims. Attendees will walk away with strategies for
navigating cases involving TPLF, and a better understanding of the broader ( and
scarier) implications this has for future claims.
 

Geoff Borger, Casualty Claim Leader - Nationwide ESS
Patrick Quallich, Associate General Counsel - Nationwide Insurance

--------------------------------------------------------------------------------

9:45 AM - 10:30 AM | OUTSIDE THE BOX & BEYOND THE NORM: INNOVATIVE APPROACHES TO
SETTLEMENT STRATEGIES

Let's get innovative! This panel will delve into unconventional settlement
tactics, provide case studies of successful creativity, and offer insights on
how flexibility and out of the box problem solving can lead to quicker
resolutions and achieve better results than traditional methods.
 

Lisa Lampkin, Partner - Freeman Mathis & Gary
Kelly Brown, Sr Claim Consultant - Nationwide E&S Specialty
Eleanor Barr, Mediator - Barr Mediation
Paul Erwin, Casualty Claim Manager - Engle Martin

--------------------------------------------------------------------------------

10:30 AM - 11:15 AM | SHARE THE ROAD, SHARE THE... DATA? NAVIGATING SMART CARS &
LIABILITY

As smart cars and autonomous vehicles become more prevalent, the insurance
landscape is being reshaped by the complexities of data protection, privacy, and
liability. This session will explore how this data is generated, provide
takeaways on data privacy and liabilities, and drive home the proof that the
more advanced the technology, the more complex the coverage!
 

Kenneth Williams, Attorney - Segal McCambridge
Erin Erickson, Managing Partner/Shareholder - Bohyer, Erickson, Beaudette &
Tranel, PC
Gary Wickert, Shareholder - Matthiesen, Wickert & Lehrer, S.C.
Rick Reinoehl, Managing Director - National Transportation Industry Practice
Leader - Marsh

--------------------------------------------------------------------------------

11:15 AM - 12:00 PM | WEATHERING THE STORM: NAVIGATING SEVERE WEATHER CLAIMS AND
LITIGATION

As catastrophic weather events continue to grow in both frequency and severity,
the insurance industry faces mounting challenges in the related claims and
litigation. With the rising cost of these claims stretching reserves, insurance
companies are reevaluating how they underwrite extreme weather, resulting in
legal complexities, as well as policyholders - and plaintiffs - declaring bad
faith practices. This session will provide a forecast of the latest trends in
severe weather claims and litigation, and provide strategies to mitigate risks.
 

Seth Kagan, Vice President - Head of Environmental Claims - Aspen Group of
Insurance
Larry Fidler, Senior Casualty Adjuster - Engle Martin
Mary-Ellen King, Partner - Lucosky Brookman LLP

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12:00 PM - | CLOSE OF CONFERENCE

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