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Visa card Investing For families For professionals
For professionals

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Trustees
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Spending Monitor
 * Telemarketers
 * Pharmacy
 * Local transit

Spending Monitor
 * Liquor stores
 * Grocery stores
 * Spending after 10pm

Spending Monitor
 * Gas
 * Cash access
 * Entertainment

Later in life
In recovery
With disabilities


HELP SAFEGUARD
SPENDING

Families and professionals use True Link to help safeguard the finances and
independence of the people they support.

Get startedGet a demo


HERE’S HOW IT WORKS

 * Order the True Link Visa® Prepaid Card

 * Block high-risk stores, set spending limits, and more

 * Stay in-the-know with alerts and spending history


A VISA CARD TO MAKE YOUR LIFE EASIER

Easy-to-setup, and only lets cardholders spend the money added to the Visa card

 * Can be used everywhere Visa debit cards are accepted
 * Add funds from an existing bank account, as needed
 * All Visa cards are covered by Visa's Zero Liability Policy¹

Compare to alternatives
Get started



SET CUSTOM
SPENDING RULES

Use the True Link Spending Monitor to help protect daily spending and help
prevent fraud by customizing where the Visa card works, and where it doesn’t

 * Block trouble spots like liquor stores and casinos
 * Allow or block access to cash and ATMs
 * Set spending limits for certain stores and categories of spending
 * Our Scamwatch™ blocks merchants and businesses identified as potentially
   predatory

See 50+ spending monitor options
Get started



STAY IN-THE-KNOW

Get real-time alerts via text message² or email to stay informed

 * Know when, where, and how funds are being spent
 * Get notified when a purchase is blocked or spending limits are reached
 * Add caregivers and family members to receive alerts as needed, so everyone’s
   in the loop

Get started
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COMPARE TRUE LINK TO ALTERNATIVE SPENDING OPTIONS

True Link
Debit/Credit
Cash
Prepaid Alternatives

SPENDING MONITOR

Set where the True Link Visa® Prepaid Card works and where it doesn’t






ALERTS & NOTIFICATIONS

Stay in the know - see successful and blocked transactions






MANAGE CASH ACCESS

Options to limit cash back or ATM access






CAN’T OVERDRAFT

Cardholders can only spend funds added to the True Link Visa Card






EXPERT CUSTOMER SERVICE

You can’t surprise us with your questions - we specialize in elder care,
disabilities, recovery, and more






TOOLS FOR PROFESSIONALS

Manage one or hundred of True Link Visa Cards with ease






WORKS WITH SPECIAL NEEDS TRUSTS

True Link is referenced in the Social Security Administration’s POMS guidelines²





Close element X icon


SPENDING MONITOR

The spending monitor can be adjusted at any time by the card administrator using
the True Link dashboard on a desktop or mobile device




EASILY ADD FUNDS FROM AN EXISTING BANK ACCOUNT


 * CONNECT A BANK ACCOUNT
   
TO ADD FUNDS


 * SCHEDULE ONE-TIME 

   OR RECURRING TRANSFERS


 * WE’LL NOTIFY YOU WHEN THE VISA CARD BALANCE IS LOW

Our Security Promise


HEAR FROM OUR CLIENTS

Elder care
Disability
Recovery
Special needs trust

> “I'm a guardian for a 70-year-old who I've been working with for years to
> encourage her to leave the house. Now with the True Link Visa Card, she pays
> for a private transportation line and goes to the art museum. Her life is
> completely different.

Steve D., Care Manager

> “Not only has True Link given Jamie spending autonomy, but it’s streamlined my
> workflow quite a bit!

Allison, a Fiduciary, caring for her client, Jamie

> “The True Link Visa Card has been amazing for my son and our family! Honestly
> a godsend! Our son has been able to have more control and independence
> allowing him to reclaim responsible behavior. Our whole family thanks you! Our
> son is recovering and it has a lot to do with being able to feel like an
> independent adult. All of us have a much better life with your service.

Kathleen, mother of a son in recovery

> “The True Link Visa Card makes life easier for both trustees and
> beneficiaries.

Kathleen D., a trustee

All quotes refer to the True Link Visa Prepaid Card and the associated True Link
Platform provided by True Link Financial, Inc. and not the investment advisory
services provided by True Link Financial Advisors, LLC.


CHOOSE THE RIGHT OPTION FOR YOU


 * FAMILY
   
   $12 MONTHLY FEE
   
   The True Link Visa Card, 
our easy to use platform, and access to
   compassionate customer support
   
   Get started


 * PROFESSIONAL
   
   CONTACT US FOR PRICING
   
   Streamlining workflows for fiduciaries, representative payees, trustees, and
   more
   
   Get started


LIFE’S COMPLEX, WE GET IT - WE’RE HERE TO MAKE THINGS SIMPLER

It only takes 5 minutes to sign up; take the first step today.

Order In Minutes

For professionals


WE’RE HERE TO MAKE YOUR JOB EASIER

 * Order, fund, and manage Visa cards for dozens or hundreds of clients, to save
   yourself time and streamline your workflows
 * Access custom reporting for accountings, audits, and business insights
 * Your clients can use our system to check their balances – so they’re not
   calling you!

Talk to a specialistLearn more about True Links for professionals



FREQUENTLY ASKED QUESTIONS

Who manages the True Link Visa Card?
Expand

The card administrator manages the True Link Visa Card. This administrator can
be a family member, friend, professional, or someone else who helps manage
another’s finances. Managing a True Link Visa Card means a variety of things,
like being responsible for ordering the Visa card, putting the settings in place
for how the funds can and cannot be used, adding money, scheduling fund
transfers, updating account information, and more.

Can the Visa card access ATMs?
Expand

It depends. You can choose to block or allow withdrawals at ATMs based on the
needs of the cardholder. 

You can also block access to cash in a variety of ways including: blocking
withdrawals inside a bank (i.e., getting cash from a teller at a bank) and,
blocking cash-back at time of purchase.

Is my Visa card balance insured?
Expand

‍

True Link Financial, Inc. is a financial technology company and not a bank.
Banking services are provided by Sunrise Banks N.A. Your funds are FDIC insured
up to $250,000 through Sunrise Banks, N.A., Member FDIC. All True Link Visa
Cards are protected from fraud under Visa's Zero Liability Policy† and
Regulation E, so customers have recourse if they do experience fraud on their
cards and report that to our team.

What happens when a card is lost or stolen?
Expand

If a True Link Visa Card has been lost or stolen, you can immediately disable
the Visa card to prevent additional transactions and protect against fraud. If
the Visa card needs to be replaced, you can close the account and order a
replacement. All of this can be done online, via our 24/7 automated phone system
(1-866-984-8576), or by speaking with a Customer Support representative at
(1-866-984-8576) during standard business hours. Once the new Visa card arrives
and is activated, any funds remaining on the lost Visa card will be
automatically transferred to the new Visa card.

Can a maximum monthly budget be set for a card?
Expand

Yes, because the True Link Visa Card is a prepaid card, this means that
purchases can only be made using money that has been added to the account.
Additionally, many card administrators help their cardholders stay on a budget
by scheduling recurring daily, weekly, or monthly transfers. This way
cardholders receive funds when they need them -- without spending beyond their
means.

For those supporting someone in recovery, where additional budgeting support can
help rebuild independence, the True Link Next Step Visa Card allows you to
specify monthly, weekly, or daily budgets. Contact us to learn more.

† Visa’s Zero Liability Policy does not apply to certain commercial card and
anonymous prepaid card transactions or transactions not processed by Visa.
Cardholders must use care in protecting their card and notify their issuing
financial institution immediately of any authorized use. Contact your issuer for
more details.

Financial solutions for people with complex needs and the people who care for
them.


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   * Our impact


 * RESOURCES
   
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   * Your security
   * Fees
   * Compliance guide
 * * Contact us

© 2022 True Link. All Rights Reserved.

Privacy and Security | Terms of servicePrivacy policy | ADA Accessibility |
Master Services Agreement (Cardholder Agreement) | Sunrise Banks Privacy Policy

True Link Financial, Inc. is a financial technology company and not a bank. 
Banking services are provided by Sunrise Banks N.A. Your funds are FDIC insured
up to $250,000 through Sunrise Banks, N.A., Member FDIC. Visa’s Zero Liability
Policy does not apply to certain commercial card and anonymous prepaid card
transactions or transactions not processed by Visa. Cardholders must use care in
protecting their card and notify their issuing financial institution immediately
of any unauthorized use. Contact your issuer for more detail.

¹Visa’s Zero Liability Policy does not apply to certain commercial card and
anonymous prepaid card transactions or transactions not processed by Visa.
Cardholders must use care in protecting their card and notify their issuing
financial institution immediately of any authorized use. Contact your issuer for
more details.


²Text notifications may be subject to additional charges/fees from your carrier.

*Investment Management Services are provided through True Link Financial
Advisors, LLC, (the “Adviser”) an investment adviser registered with the U.S.
Securities and Exchange Commission (“SEC”) and wholly-owned subsidiary of True
Link Financial, Inc. (“True Link Financial” and, together with the Adviser,
“True Link”)  Registration with the SEC authorities as a Registered Investment
Adviser does not imply a certain level of skill or training nor does it
constitute an endorsement of the advisory firm by the SEC.  Adviser only
provides investment management services upon entering into an Investment
Advisory Agreement (IAA) with a client.  With respect to pooled trust clients,
upon entering into an IAA, the client is the trust; beneficiaries of the trust
are not investment advisory clients of Adviser. Nothing contained on this
website should be considered an offer to sell or a solicitation to buy any
securities. Non-deposit investment products and trust services offered by True
Link Financial Advisors are not insured or guaranteed by the FDIC or any other
government agency, are not obligations of any bank, and are subject to risk,
 including loss of principal.

True Link Financial, Inc. provides the trust administration software and
record-keeping platform as well as the True Link Visa Prepaid Card and
associated software platform.

True Link Financial, Inc. does not provide investment management services and
neither True Link Financial, Inc. nor True Link Financial Advisors, LLC provides
legal or tax advice. Please consult the appropriate advisor regarding your
specific circumstances. True Link is not associated or endorsed by the Social
Security Administration or any other governmental agency.

The True Link Visa Prepaid Card is issued by Sunrise Banks N.A., St. Paul, MN
55103, Member FDIC, pursuant to a license from Visa U.S.A. Inc. This Card can be
used everywhere Visa debit cards are accepted. Use of this card constitutes
acceptance of the terms and conditions stated in the Cardholder Agreement.

We are required to periodically report certain Card information to the Visa
Prepaid Clearinghouse Service (PCS) to assist in fraud prevention. Please
contact PCS Customer Service for details regarding the information reported and
on file with PCS. PCS Customer Service Department's business hours are Monday -
Friday, 9:00 a.m. – 5:00 p.m. Eastern Time.

Visa Prepaid Clearinghouse Service Customer Service Department
5005 Rockside Road, Suite 600-27 Independence, OH 44131 PH
Phone 1-844-263-2111 Fax 1-844-432-3609