www.1point1.com Open in urlscan Pro
192.124.249.138  Public Scan

Form analysis
3 forms found in the DOM

POST /#wpcf7-f183-o1

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    <div class="col-sm-12 col-md-6">
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      <p><input class="wpcf7-form-control wpcf7-submit has-spinner" type="submit" value="submit"><span class="wpcf7-spinner"></span>
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</form>

POST /#wpcf7-f1607-o2

<form action="/#wpcf7-f1607-o2" method="post" class="wpcf7-form init" aria-label="Contact form" novalidate="novalidate" data-status="init">
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    <input type="hidden" name="_wpcf7_locale" value="en_US">
    <input type="hidden" name="_wpcf7_unit_tag" value="wpcf7-f1607-o2">
    <input type="hidden" name="_wpcf7_container_post" value="0">
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  <div class="row">
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    <div class="col-sm-12 col-md-6">
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</form>

POST /#wpcf7-f1608-o3

<form action="/#wpcf7-f1608-o3" method="post" class="wpcf7-form init" aria-label="Contact form" novalidate="novalidate" data-status="init">
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 * Training CoE
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   * Investor Overview
   * Investor Information
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   * Stock information
   * Scheme of Merger
   * ESOP
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 * Why Us
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 * About Us
   * Our Subsidiary
   * Corporate Social Responsibility
 * Services
   * Originations
   * Customer Service
   * Technical Help Desk
   * Collections
   * Back Office Operations
   * Sales
   * Complaint and Dispute Management
   * Retentions
 * Niche Offerings
   * Workforce Management
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 * Digital Transformation
 * Our Frameworks
   * Transition
   * Workforce Planning
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   * Operational Excellence
 * Why Us
 * Contact Us

 * Training CoE
 * Career
 * Investor
   * Investor Overview
   * Investor Information
   * Financial Information
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 * Login
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UNLOCKING UNMATCHED EFFICIENCY AND NEXT-LEVEL CUSTOMER EXPERIENCE


DISCOVER THE PERFECT MIX OF THE SOLUTIONS TO EMPOWER YOUR PROCESS


SCALING PERSONALIZATION WITH OMNICHANNEL JOURNEYS FOR ENHANCED CX AND
CONVERSIONS


UNLOCKING UNMATCHED EFFICIENCY AND NEXT-LEVEL CUSTOMER EXPERIENCE


DISCOVER THE PERFECT MIX OF THE SOLUTIONS TO EMPOWER YOUR PROCESS


SCALING PERSONALIZATION WITH OMNICHANNEL JOURNEYS FOR ENHANCED CX AND
CONVERSIONS


UNLOCKING UNMATCHED EFFICIENCY AND NEXT-LEVEL CUSTOMER EXPERIENCE

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CONTACT CENTER EXCELLENCE AWARD 2024
SEPTEMBER 10, 2024

INFOSEC AWARD FOR MOST PROMISING CATEGORY
MAY 14, 2024

YOUNG STRATEGIC LEADER IN TRAINING AND L&D
MAY 14, 2024

CORPORATE EXCELLENCE AWARD
MARCH 13, 2024

TECHNOLOGY INNOVATORS OF THE YEAR
MARCH 2, 2024

THE ACQUISITION OF ITCUBE SOLUTIONS.
FEBRUARY 22, 2024

CONTACT CENTER EXCELLENCE AWARD -2023
SEPTEMBER 21, 2023

PRESTIGIOUS RISING BRANDS OF INDIA - 2023
SEPTEMBER 2, 2023

“HOW GEN AI TRANSFORMS BPM”- TOI ARTICLE BY AKSHAY CHHABRA, MD
JULY 24, 2023

CLOUD LEADERSHIP AWARD
JULY 11, 2023

INFOSEC MAESTROS AWARD 2023
JULY 10, 2023

INNOVATIVE CIO AWARDS 2023
MAY 20, 2023

NEW INDIAN EXPRESS
APRIL 7, 2023

BPO EXCELLENCE AWARD- 2022
OCTOBER 28, 2022

BI-E MAGAZINE
MAY 29, 2022

COMPANIES TO WATCH OUT FOR IN 2022
NOVEMBER 1, 2022

BCT PARTNERSHIP
JULY 15, 2022

CTIO SAMIT CHAKRAVARTY RECOGNIZED AS A CLOUD CHAMPION
JUNE 16, 2022

MR. AKSHAY CHHABRA(MD & CHAIRMAN) SHARING HIS VISION
AUGUST 26, 2022


SERVICES OFFERED ACROSS
OMNICHANNEL TOUCHPOINTS


ORIGINATIONS

Origination is a complex process that involves multiple steps for individuals to
obtain a mortgage or home loan. This process can also be applied to other types
of amortized personal loans, and it’s important to get it right from the start.
The first step of the origination process is pre-qualification, where the
officer collects all… Continue reading Originations

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CUSTOMER SERVICE

Customer service is more than just a buzzword – it’s a critical component of a
successful business. At One Point One Solutions, we understand that great
customer service is essential for attracting and retaining customers, and we are
committed to delivering exceptional service to all of our clients. Our customer
relationship executives are carefully selected… Continue reading Customer
Service

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TECHNICAL HELP DESK

For businesses of all sizes, technical issues can quickly become a major
roadblock to productivity and success. That’s where a helpdesk comes in –
providing fast and effective technical support to end users and customers. But
the benefits of a helpdesk extend far beyond just problem-solving. By
streamlining operations, improving customer satisfaction, and maintaining a…
Continue reading Technical Help Desk

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COLLECTIONS

Debt collection can be a challenging and sensitive topic for borrowers and
collection agencies alike. As a company with expertise in collections, we
understand the importance of running a successful and compliant collections
operation. From pre-delinquency to recovery, we have experience in managing
collections at every stage. We believe that successful collections rely on
seven… Continue reading Collections

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BACK OFFICE OPERATIONS

Back-office operations are the backbone of any service-oriented business. They
enable the smooth functioning of various processes that support customer
satisfaction and business growth. However, back-office operations can also be
complex, time-consuming, and prone to errors. That’s why we offer a range of
back-office services that help you streamline your operations, reduce costs, and
improve… Continue reading Back Office Operations

Read More
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NICHE OFFERINGS

 * Workforce Management
 * Quality Management
 * Consulting


WORKFORCE MANAGEMENT

Efficient workforce management is critical for Contact Centers that operate 24/7
and face unpredictable challenges while handling customers. It ensures the
availability of a skilled workforce, efficient workload distribution, and
excellent customer service at minimum costs. At One Point One, we offer a
comprehensive suite of workforce management services that help you achieve these
goals,… Continue reading Workforce Management

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QUALITY MANAGEMENT

Quality Assurance refers to the set of methodologies and strategies implemented
to predict, analyze and provide accurate resolutions for clients in order to
provide an effortless experience to their customers. It involves the use of data
and relevant technologies to review customer behavior, journey, and emotional
response, to tailor the approach to suit evolving consumer… Continue reading
Quality Management

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CONSULTING

At One Point One Solutions, we offer a range of consulting services to help
businesses improve their operational performance, reduce costs, and enhance
their overall customer experience. With over a decade of operational experience
across industries and business verticals, our team of experts has a proven track
record of success and can provide tailored solutions… Continue reading
Consulting

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DIGITAL TRANSFORMATION




CONVERSATIONAL AI




AUTOMATED QUALITY ASSURANCE




QUALITY MANAGEMENT SYSTEM (QMS)




CUSTOMER RELATIONSHIP MANAGEMENT (CRM)




ROBOTIC PROCESS AUTOMATION (RPA)


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INDUSTRIES

 * Insurance
 * Travel Transport Hospitality
 * Banking & Financial Services
 * Energy Resource Utilities
 * Retail & E-commerce
 * Telecom
 * Fintech
 * Electronics & Consumer Durables
 * Government


INSURANCE

On-boarding, Premium, General inquiries, Notification of death, Transfer of
policy – Unit Linked, Nominee Change Process, Hospitalization, Payment,
Disability, Products and Services, Password Pin Reset, Demographic Changes, Fund
Performance – Unit Linked, Withdrawals, Death Claims, FNOL – 1st Notification of
Loss, Complaints, Policy Surrender, New Policy Quotations


TRAVEL TRANSPORT HOSPITALITY

Cancellations, Refunds, Rescheduling, IROP (Irregular Operations), Group
Reservations, Policy Information, Flight Information, Web Check-in and Status
Updates, Sales, Baggage Claims, PNR Status, Fare Inquiries, Promotional Offers,
Website Related Queries, Airport Related Complaints, Booking Modifications,
E-ticket Copy Request, Payment Related Queries, Retention for IROP’s


BANKING & FINANCIAL SERVICES

Marketing & Sales, Proactive Reach Out for Digital Assistance, Customer
Satisfaction, Grievance Handling & Redressal, Service requests & Digital
Support, Enquiries, Collections (Pre-delinquency -> Late stage -> Recoveries)


ENERGY RESOURCE UTILITIES

Enquiries, Complaints, Billing, Outage Management, Technical Helpdesk, New
Connections, Movers, KYC, Digital Reminders


RETAIL & E-COMMERCE

Enquiries, Complaints, Technical Helpdesk, Troubleshooting, Appointment &
Scheduling, Warranty Issues, Product Demos Online & Physical, New Purchase
Assistance


TELECOM

Enquiries, Complaints, Tariff changes, Cross Sell / Up Sell, Troubleshooting,
Activation and De-activation, Value Added Services, Billing & Refunds,
Subscriptions, Collections & Payment Reminders


FINTECH

On-boarding B2B, Cross sell / Up sell, Ticket Management, Enquires, Collections
& Payment Reminders, Dormant Calling


ELECTRONICS & CONSUMER DURABLES

Tech Support, Virtual Assistance, Customer Service, Complaints Management,
Warranty Issues, Service Patch Updates, Loan Processing, Service Status Updates


GOVERNMENT

Enquiries, Customs clearance, Policy updates, Escalation Management, Service
Request & Status updates





GET IN TOUCH WITH US!

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WHO WE ARE

 * About Us
 * Leadership
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 * Corporate Social Responsibility
 * Employee Value Proposition
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COMPANY

 * Why us
 * Information Security
 * Testimonials
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SERVICES

 * Originations
 * Customer Service
 * Technical Help Desk
 * Collections
 * Back Office Operations
 * Sales
 * Complaint and Dispute Management
 * Retentions

NICHE OFFERINGS

 * Workforce Management
 * Quality Management
 * Consulting
 * Digital Transformation

OUR FRAMEWORKS

 * Transition
 * Workforce Planning
 * Quality Assurance
 * Operational Excellence

INVESTOR RELATIONS

 * Investor Overview
 * Investor Information
 * Financial Information
 * Stock information
 * Scheme of Merger
 * ESOP
 * Releases & Announcement
 * Investor Presentation
 * Corporate Governance
 * Board Of Directors