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Back to Docusign.com * Discussion * * * Community * Recently Active Topics * Unanswered Questions * What's New * Community Announcements7 * Community Lounge19 * eSignature * Signing766 * Sending1607 * Templates324 * Branding32 * Configuration667 * CLM * Getting Started19 * Configuration73 * Troubleshooting40 * Developer * APIs and SDKs152 * Other Docusign Products * Identify26 * Notary13 * Payments23 * Mobile30 * Admin Tools114 * Web Forms36 * Rooms27 * Integrations * Salesforce126 * Google5 * Microsoft75 * Workday7 * Other60 * Community FAQ Center * Using the Community7 * FAQs3 * Get Started * Groups * Events * FAQs * Learn * * * Customer * Developer * Ask the Community Login * Home * Community * eSignature * Signing SIGNING Find answers to your eSignature signing questions. * 766 Topics * 2,052 Replies Subscribe When you subscribe we will email you when there is a new topic in this category 766 TOPICS Recently Active Most Replies Most views Newest First N NanaNewcomer asked in Signing DOCUMENT VISIBILITY TO INTERNAL & EXTERNAL FOR MULTIPLE DOCUMENTS i have 2 documents Document X - to be signed by A, B & C (internal) Document Y - to be signed by C (internal) & D (external) Only C is able to view Document Y as reference to Document X because C is the signatory for both document X & Y. The visibility check box is greyed out for document Y for signatory A & B because they are not the signer i supposed. How can i enable them to view Document Y even though they are not signer? Thanks. 03 38 minutes ago R RaimundNewcomer asked in Signing PHONE AUTHORIZATION SELECTED, NO SMS, NONETHELESS DOCUMENT SIGNED Hello, I have a case I cannot explain. Situation Normal signing request: Signee 1 email + phone autorization Signee 2 email only. Procesflow Signee 1 did open the email on their phone and signed on the phone (it states so in the receipt and this is what the person also confirmed); Signee 2 signed at a laptop (normal situation). Question Signee 1 had the email and the phone autorization setting. However no sms was send to the person and the signing went through anyway. Why was their no sms send? I did a test using another person and that person did receive an sms (did however sign on their laptop). Did the person not get a sms because they opened the email on the phone they would have got the sms on or is their a relation with the country the person was located in? I could find this in the documentation about the phone authorization. Thanks for any help. 00 R 2 hours ago M Marie-Celine LeblancNewcomer asked in Signing HOW CAN A SIGNER MANAGE TO SIGN A DOCUMENT IN THE EVENT OF A "COOKIES SHOULD BE ENABLED" ISSUE? Hi All! We’ve got an issue with a signer who is unable to sign a document in QES, due to a "Cookies should be enabled" error (browser = Safari). However, she accepted cookies + tried with another browser but still remains blocked.Have you ever encountered this problem? 00 M 4 hours ago A AndyFNewcomer asked in Signing ISSUES WITH TWO RECIPIENTS SIGNING DOCS VIA DOCUSIGN I have sent some documents to two clients of mine, who appear to be having issues with them both being able to sign the docs. They tell me that when one party successfully signs, the option for the second party to do so then disappears & she is therefore unable to sign. Is there a client guide anywhere with graphics to show how they can resolve this? 00 A 5 hours ago S svenNewcomer asked in Signing ONE OF TWO PEOPLE NEEDS TO SIGN, BUT NOT BOTH I have a document that can be signed by either of two people. How do I make sure that the evelope goes to the next step if only one of them signs? 00 S 8 hours ago J Jorge.ManzanoNewcomer asked in Signing CUSTOMER STILL RECEIVING REMINDERS AFTER THE ENVELOPE WAS VOIDED Hi DocuSign team, Hope you can guide on this concern, an envelope was sent for 4 recipients to complete, later it was voided (two days later) three of them completed before it was voided, the customer who did not sign the envelope still receives reminders to complete it but how if it was voided? Could you please advise? Thank you! 04 J 10 hours ago D Dimitri RNewcomer asked in Signing SUSPICIOUS DOCUSIGN REQUEST EMAIL Hello I received a docusign request that I wasnt expecting, and doesnt really doesnt describe what it is for. The email address it came from also looks odd. What domain do legitimate docusign requests typicaly have? The email I received was from an email address ending in @aij.or.jp . I’ve never seen an email address that ends in .jp, looking online it looks to be a country code for Japan. Is there someone at Docusign that I should forward the suspicious email to? 00 D 13 hours ago A AlliedHealthResearchNewcomer asked in Signing HOW ARRANGE FORWARDING OF ENVELOPE? I’m sure this has been answered somewhere alread but thank you again for your responses. I want to send an envelope with several documents to sign. I’m going to send it to just one person (an administrator) who will then forward the envelope onto several other people to complete with their signatures. Can you recommend a video tutorial on how to do this? I’m having difficulty understanding how to go about it. Many thanks for your time 02 A 15 hours ago M MyoNewcomer asked in Signing CHECKBOX BOUNDARY NOT VISIBLE IN COMPLETED DOCUMENT I cannot see checkbox boundary in a signed/completed document. Only “X” can be seen in the selected box. I can’t also see any option to change format in properties. Could anyone help? 02 N 17 hours ago M Munish vedaNew Voice asked in Signing DOCUSIGN ERROR we are facing an issue with DS, in which signatories and people set in cc are being asked to login 2 or 3 times before they can open the document; and in some cases, they get an error message after they login. 02 N 17 hours ago R reyncadNewcomer asked in Signing DOCUSIGN SIGNATURE When I receive an email on a docusign form, it does not show my signature. It just says “Docusign” in cursive. I thought that it might just be that I haven't signed into my account. So I log in but when I open the file from my email it still shows the docusign signature. Please advise. 02 N 17 hours ago J jmadden530Newcomer asked in Signing SHOWING COMPLETE Doc is showing complete but it is not. Can I reopen? 02 N 17 hours ago O OspreyNewcomer asked in Signing USERS UNABLE TO SIGN AGREEMENTS UNDER OUR DOMAIN Hello, My organization is locked out from signing 3rd party documents after our enterprise account contract expired. When logging in to sign an agreement, they are met with a SAML SSO login error or if they attempt to create an account under our domain they get a generic error message. (Screenshots below) We have already deleted the Docusign Enterprise SAML App on the Azure side and removing the TXT record from our DNS record. This was done when we originally claimed our domain for Docusign use. After reviewing documentation, we believe our account was never closed out correctly. We never withdrew the claim to our domain, unchecked Prevent unmanaged signups, or unchecked required SSO login with our Identity provider (Azure AD). Since our account is closed out we cannot login to change these settings retroactively. Now our domain is associated with a closed out account that cannot be logged into and docusign support has only provided generic answers about disabling SSO and contacting IT 01 N 17 hours ago M MarvinNewcomer asked in Signing IDENTITY WALLET ON WINDOWS WITH USB SECURITY ONLY (NO PIN, NO FACE RECOGNITION) I can use passkey for DocuSign login with PIN or face recognition. But when I try to save my ID Wallet with passkey it gives only one option: USB security key. (No pin, no face recognition) My console shows this warning: “publicKey.pubKeyCredParams is missing at least one of the default algorithm identifiers: ES256 and RS256. This can result in registration failures on incompatible authenticators. See https://chromium.googlesource.com/chromium/src/+/main/content/browser/webauth/pub_key_cred_params.md for details” And that seems to be the reason. publicKey.pubKeyCredParams for DocuSign login defines -7 (ES256) and -257 (RS256), whereas publicKey.pubKeyCredParams for the ID Wallet passkey defines only -7 (ES256). That leads to Windows giving only the Security Key option for the ID Wallet passkey. Is this intentional? I hope it is not. If it is, it should be mentioned in the documentation. 01 N 17 hours ago E Ejaz AshrafNewcomer asked in Signing DOCUSIGN EMBEDDED REDIRECT ISSUE (NEW USERS) - HELP NEEDED! Hi everyone, We're facing a bit of an issue with DocuSign embedded signing in our project (uses .NET backend and Angular frontend). The issue is with how new users are redirected after successfully signing a document for the first time. Subsequent attempts work just fine. Here's what's happening: Expected: After signing, new users should be redirected to our configured URL: https://client-portal-dev.azurewebsites.net/deductions Reality: On the first attempt only, new users are redirected to: https://client-portal-dev.azurewebsites.net (without the "/deductions" part) We've double-checked and our redirect URL is definitely set correctly in DocuSign. Anyone else encountered this before? Any pointers on how to resolve this would be much appreciated! We need to make sure new users land on the intended URL after their first signing experience. Thanks in advance for any help! 01 N 18 hours ago A Amy.BNewcomer asked in Signing I HAVE INPUT THE CORRECT PHONE NUMBER AND CLIENT CAN'T RECEIVE SMS I have input the incorrect phone number for the second applicant and she can’t continue on with the application form. Can I fix this, without having the first applicant complete their part again? Thanks 01 1 day ago A AdvocateNewcomer asked in Signing ADVOCATE I want to open another account with a 2nd signature that would belong to my husband 01 1 day ago P PeteNewcomer asked in Signing E-SIGNATURE ERROR ON FRENCH GOV SITE Hello, I am receiving this error on a French Gov site, which I need to electronically sign a document.error I am getting:------------------------Your signature is not valid: The summary was signed with a foreign certificate outside the EU and whose certification authority is not present among those defined in the eIDAS trust lists. Your signature is therefore not considered valid since we cannot find the certification authority of the certificate used among the eIDAS trusted lists. We invite you to contact your signature provider in order to have a compliant signature.---------------------------------------What is strange is your company is listed as a valid third party for electronic signatures.Here is the French gov site that recommends your platform: https://www.francenum.gouv.fr/guides-et-conseils/pilotage-de-lentreprise/dematerialisation-des-documents/la-signature#avancee Here is original error message not translated: Votre signature n'est pas valide : La synthèse a été signée ave 01 N 1 day ago V Vlasta MikusovaNewcomer asked in Signing E-SIGNED DOCUMENT BEFORE SIGNING BY US Hello, we have already received an email with .pdf contract signed by one party, the Supplier, through a qualified DocuSign electronic signature. Is it ok to create our new envelope with it and have two supplier electronic signatures on the document? Note: we only need an advanced electronic signature. Thanks 01 1 day ago D Devendra SaiNewcomer asked in Signing STORINNG DOCS Is there anyway we cannot store the document in docusign developer account. 01 1 day ago S skbelal786Newcomer asked in Signing INCREASE/SUPPRESS SIGNING LINK EXPIRY What is the best way to increase the signing link expiration time(48 hrs/5 click)in remote signing option? Or is there a way the signing link will not expire for the recipient signer? Thanks! Belal 04 A 1 day ago J jhurley56Newcomer asked in Signing SIGNING VS. APPROVING My role is to review and approve all documents and forward to president with recommendation for signature. I cannot tell whether my attempt to approve will result in me unintentionally signing the document. Docusign seems based on simplistic idea “Click here, and you’re all done!” The real world is more complicated. 03 A 1 day ago J jerchambNewcomer asked in Signing SAVING PROGRESS Is it possible to set the document to save a signer’s progress so they can come back and finish it later? 02 A 1 day ago M MarcoNewcomer asked in Signing I HAVE SIGNED A SCAM EMAIL Hi, I have signed a scam email with DocuSign, regarding a reservation of an hotel, by Royal Visit (email: sales@royal-visit.com). Luckly I did not give any bank information, even if (reading now better the document) it says so. What can I do? 02 C 1 day ago G GizmoNewcomer asked in Signing NOTICES Signer keeps receiving notices to sign even after document has been signed by all parties 02 C 1 day ago * 1 * 2 * 3 * 4 * ... * 31 * Page 1 / 31 MOST HELPFUL MEMBERS THIS WEEK * Roblox 37 likes * M Micheal 6 likes * Q Quadrangolare 6 likes * D David.Schmitz 6 likes * Alexandre.Augusto 6 likes BADGE WINNERS * saedwardshas earned the badge 1st Reply Posted * Dbernechehas earned the badge 1st Question Posted * Raimundhas earned the badge 1st Question Posted * JennyLhas earned the badge 1st Question Posted * Utehas earned the badge 1st Question Posted Show All Badges POPULAR TAGS * eSignature * Admin Tools * Salesforce * Billing * Other Integrations Powered by Gainsight Code of Conduct SIGN UP Already have an account? Login ASK AND ANSWER QUESTIONS, JOIN GROUPS AND GROW TOGETHER. Customer Login Developer Login DOCUSIGN COMMUNITY ASK AND ANSWER QUESTIONS, JOIN GROUPS AND GROW TOGETHER. Customer Login Developer Login Enter your E-mail address. We'll send you an e-mail with instructions to reset your password. Enter your e-mail address Send Message Back to overview SCANNING FILE FOR VIRUSES. Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes. OK THIS FILE CANNOT BE DOWNLOADED Sorry, our virus scanner detected that this file isn't safe to download. 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