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FAST.COM PRIVACY STATEMENT

This Privacy Statement explains our practices regarding the collection, use, and
disclosure of certain information, including your personal information in
connection with the Fast.com internet speed testing service. To see our
California Consumer Privacy Act (CCPA) Privacy Notice, please click here or
simply scroll down.


CONTACTING US

For questions specifically about this Privacy Statement, or our use of your
personal information, please contact our Data Protection Officer/Privacy Office
by email at privacy@netflix.com.

The data controller of your personal information is Netflix, Inc. Please note
that if you contact us to assist you, for your safety and ours we may need to
authenticate your identity before fulfilling your request.


COLLECTION OF INFORMATION

We receive and store information about you such as:

 * Information you provide to us: We collect information you provide to us which
   includes:
   
   * information when you choose to provide test configuration preferences
     (including saving your device configuration), or otherwise provide
     information to us through the Fast.com service or elsewhere;
   
   * your name, email address, and telephone number. We may collect this
     information in a number of ways, including when you interact with Fast.com
     customer service or participate in surveys.

 * Information we collect automatically: We collect information about your use
   of our service, your interactions with us, as well as information regarding
   your network, network devices, and your computer, mobile phone or other
   internet connected devices you might use to access the Fast.com internet
   speed testing service (such as gaming systems, smart TVs, mobile devices, and
   set top boxes). This information includes:
   
   * your activity on the Fast.com service, such as statistics on page views and
     the features of our service with which you interact;
   
   * your interactions with our emails;
   
   * details of your interactions with our customer service, such as the records
     of any email exchanges;
   
   * device IDs or other unique identifiers;
   
   * device and software characteristics (such as type and configuration),
     connection information such as speed and latency measurements, connection
     type (wifi, cellular), referring source (for example, referral URLs), IP
     address (which may tell us your general location and internet service
     provider (ISP)), browser and standard web server log information;
   
   * if you choose to save your test and UI configuration, we store such
     configuration in a locally stored object.

 * Information from companies that integrate Fast.com: We work with select
   companies such as providers of network monitoring products and services or
   internet service providers that integrate our Fast.com internet speed testing
   software into their products and services. In these cases, we receive the
   information outlined in the “Collection of Information” section of this
   Privacy Statement. These companies are responsible for ensuring you are
   provided sufficient notice and that they have appropriate authority to
   process your personal information, including sharing such information with
   us. These companies have separate and independent privacy or data policies,
   privacy statements, notices and terms of use, which we recommend you read
   carefully.

 * Information from other sources: We also obtain information from other
   sources. We protect this information according to the practices described in
   this Privacy Statement, plus any additional restrictions imposed by the
   source of the data. These sources vary over time, but could include:
   
   * service providers that help us determine a location based on your IP
     address in order to customize our service and for other uses consistent
     with this Privacy Statement;
   
   * publicly-available sources such as publicly available posts on social media
     platforms and information available through public databases associating IP
     addresses with internet service providers (ISPs).


USE OF INFORMATION

We use information to provide, analyze, administer, enhance the Fast.com speed
testing service and the Netflix service performance. For example, we use such
information to:

 * determine your general geographic location, localize the experience,
   determine your ISP to support network troubleshooting (we also use aggregated
   ISP information for operational and business purposes). We may also use
   aggregated information to encourage and assist ISPs to improve network
   speeds;

 * secure our systems, prevent fraud and help us protect the security of
   Fast.com;

 * prevent, detect and investigate potentially prohibited or illegal activities,
   including fraud;

 * analyze and understand our audience, improve our service (including our user
   interface experiences and service performance);

 * communicate with you concerning our service so that we can send you consumer
   surveys and to assist you with customer service requests. These
   communications may be by various methods, such as email.


DISCLOSURE OF INFORMATION

We disclose your information for certain purposes and to third parties, as
described below:

 * The Netflix family of companies: We share your information with Netflix
   affiliates and subsidiaries as needed for: providing you with access to our
   services; providing customer support; making decisions about service
   improvements; and for other purposes described in the Use of Information
   section of this Privacy Statement.

 * Service Providers: We use other companies, agents or contractors ("Service
   Providers") to perform services on our behalf or to assist us with the
   provision of services to you. For example, we engage Service Providers to
   provide communications, security, infrastructure and IT services, to
   customize, personalize and optimize our service, and to analyze and enhance
   data (including data about users' interactions with our service). In the
   course of providing such services, these Service Providers may have access to
   your personal or other information. We do not authorize them to use or
   disclose your personal information except in connection with providing their
   services (which includes maintaining and improving their services).

 * Protection of Netflix and others: Netflix and its Service Providers may
   disclose and otherwise use your personal and other information where we or
   they reasonably believe such disclosure is needed to (a) satisfy any
   applicable law, regulation, legal process, or governmental request, (b)
   enforce applicable terms of use, including investigation of potential
   violations thereof, (c) detect, prevent, or otherwise address illegal or
   suspected illegal activities (including payment fraud), security or technical
   issues, or (d) protect against harm to the rights, property or safety of
   Netflix, its users or the public, as required or permitted by law.

 * Business transfers: In connection with any reorganization, restructuring,
   merger or sale, or other transfer of assets, we will transfer information,
   including personal information, provided that the receiving party agrees to
   respect your personal information in a manner that is consistent with our
   Privacy Statement.

Whenever in the course of sharing information we transfer personal information
to countries outside of the European Economic Area and other regions with
comprehensive data protection laws, we will ensure that the information is
transferred in accordance with this Privacy Statement and as permitted by the
applicable laws on data protection.

You may also choose to disclose your information through social plugins and
similar technologies. Social plugins and social applications are operated by the
social networks themselves, and are subject to their terms of use and privacy
policies.


YOUR INFORMATION AND RIGHTS

You can request access to your personal information, or that we correct or
update out-of-date or inaccurate personal information we hold about you. You may
also request that we delete personal information that we hold about you.

For other requests, or if you have any other questions regarding our privacy
practices, please contact our Data Protection Officer/Privacy Office at
privacy@netflix.com. We respond to all requests we receive from individuals
wishing to exercise their data protection rights in accordance with applicable
data protection laws.

We may reject requests that are unreasonable or not required by law, including
those that would be extremely impractical, could require disproportionate
technical effort, or could expose us to operational risks . We may not be able
to fulfill requests to exercise rights, including the right to know or delete
personal information, because we only collect limited information about users
and we are unable to verify requests to the standard required by applicable data
laws. We may retain information as required or permitted by applicable laws and
regulations, and to fulfill the purposes described in this Privacy Statement. We
take reasonable measures to destroy or de-identify personal information in a
secure manner when it is no longer required.

If you are a California consumer, please see our California Consumer Privacy Act
(CCPA) Privacy Notice or simply scroll down.


SECURITY

We use reasonable administrative, logical, physical and managerial measures to
safeguard your personal information against loss, theft and unauthorized access,
use and modification. These measures are designed to provide a level of security
appropriate to the risks of processing your personal information. Unfortunately,
no measures can be guaranteed to provide 100% security. Accordingly, we cannot
guarantee the security of your personal information.


OTHER WEBSITES, PLATFORMS AND APPLICATIONS

The Fast.com service may be provided through and/or utilize features (such as
voice controls) operated by third party platforms, or contain links to sites
operated by third parties whose policies regarding the handling of information
may differ from ours. For example, you may be able to access the Fast.com
service through platforms such as gaming systems, smart TVs, mobile devices, set
top boxes and a number of other internet connected devices. These websites and
platforms have separate and independent privacy or data policies, privacy
statements, notices and terms of use, which we recommend you read carefully. In
addition, you may encounter third party applications that interact with the
Fast.com service.


CHILDREN

Individuals under the age of 18 may utilize the service only with the
involvement, supervision, and approval of a parent or legal guardian.


CHANGES TO THIS PRIVACY STATEMENT

We will update this Privacy Statement from time to time in response to changing
legal, regulatory or operational requirements. We will provide notice of any
such changes (including when they will take effect) in accordance with law. Your
continued use of the Fast.com service after any such updates take effect will
constitute acknowledgement and (as applicable) acceptance of those changes. If
you do not wish to acknowledge or accept any updates to this Privacy Statement,
do not use the Fast.com speed testing service. To see when this Privacy
Statement was last updated, please see the "Last Updated" section below.


STORAGE TECHNOLOGIES

We use technologies such as browser storage which may store small amounts of
data on your device.

We use these types of technologies for various reasons, including: to help us
personalize and enhance your online experience with Fast.com internet speed
testing service by remembering your test configuration preferences when you
return (preventing you from needing to re-enter information you previously
provided); to provide, analyze, understand and enhance the use of our services;
to enforce our terms, prevent fraud; and to improve site performance, monitor
visitor traffic and actions on our site.

To exercise choice regarding browser storage, many popular browsers provide the
ability to clear browser storage, commonly in the settings or preferences area;
see your browser's help function or support area to learn more.


CALIFORNIA CONSUMER PRIVACY ACT (CCPA) PRIVACY NOTICE

This Privacy Notice applies to California consumers and supplements the Privacy
Statement.

Personal Information We Collect

We collect information that identifies, relates to, describes, is reasonably
capable of being associated with, or could reasonably be linked, directly or
indirectly, with a particular consumer or household (“CCPA personal
information”). We have collected the following categories of CCPA personal
information from consumers within the last twelve (12) months:

 * Identifiers: “Identifiers” covers a broad range of information, including
   things like name, email address, telephone number, and IP address. We collect
   some CCPA personal information that falls into this category. For example,
   for if you contact Fast.com customer service we’re going to have an email
   address. We collect IP addresses, identifiers from the devices you use to
   connect, and characteristics about the networks you use when you connect to
   our service online.

 * Commercial information: This includes information about products or services
   considered, obtained or purchased.

 * Internet or other electronic network activity information: Fast.com internet
   speed testing service is an online service, so we collect CCPA personal
   information in this category, like your interactions with our service.

 * Geolocation data: Our applications don’t collect precise geolocation data
   from GPS sensors. However, we do collect IP addresses from which we can
   determine your general location.

Uses of CCPA personal information

We use categories of CCPA personal information listed above for the purposes
noted in the Use of Information section of our Privacy Statement. For ease of
reference, we repeat that section below:

We use information to provide, analyze, administer, enhance the Fast.com speed
testing service and the Netflix service performance. For example, we use such
information to:

 * determine your general geographic location, localize the experience,
   determine your ISP to support network troubleshooting (we also use aggregated
   ISP information for operational and business purposes). We may also use
   aggregated information to encourage and assist ISPs to improve network
   speeds;

 * secure our systems, prevent fraud and help us protect the security of
   Fast.com;

 * prevent, detect and investigate potentially prohibited or illegal activities,
   including fraud;

 * analyze and understand our audience, improve our service (including our user
   interface experiences and service performance);

 * communicate with you concerning our service so that we can send you consumer
   surveys and to assist you with customer service requests. These
   communications may be by various methods, such as email.

Categories of CCPA personal information disclosed for a business purpose

We disclose the categories of CCPA personal information listed below for
business purposes. (Please see the Disclosure of Information section of our
Privacy Statement for additional details that may be of interest to you.)

 * Identifiers: We may disclose identifiers for business purposes with the
   following categories of third parties: Service Providers, an entity engaged
   in a business transfer, law enforcement, courts, governments and regulatory
   agencies.

 * Commercial information: We may disclose commercial information for business
   purposes with the following categories of third parties: Service Providers,
   an entity engaged in a business transfer/merger, law enforcement, courts,
   governments and regulatory agencies.

 * Internet or other electronic network activity information: We may disclose
   these types of information for business purposes with the following
   categories of third parties: Service Providers, an entity engaged in a
   business transfer/merger, law enforcement, courts, governments and regulatory
   agencies.

 * Geolocation data: We may disclose geolocation data for business purposes with
   the following categories of third parties: Service Providers, an entity
   engaged in a business transfer/merger, law enforcement, courts, governments
   and regulatory agencies.

Sources of CCPA personal information

We explain our sources of information in the Collection of Information section
of our Privacy Statement. (Please see that section for more information that may
be of interest to you.) For ease of reference, in regard to CCPA personal
information these are:

 * You (the consumer) when you provide us CCPA personal information directly,
   and when we collect it automatically based on your interactions with us (for
   example, through your computer, mobile phone or other internet connected
   device you use to access our service (such as gaming systems, smart TVs, and
   set top boxes).

 * Select companies that integrate our Fast.com internet speed testing software.

 * Other sources: service providers who support our business and
   publicly-available sources, specifically, public posts on social media
   platforms and information about internet Service Providers (ISPs) used to
   access the service through public databases associating IP addresses with
   ISPs.

Your rights under the CCPA

 * You have the right to request that we disclose: what categories and specific
   pieces of CCPA personal information have been collected about you; the
   categories of sources from which CCPA personal information are collected; our
   business or commercial purpose for collecting, using, or disclosing CCPA
   personal information; the categories of third parties with whom we share CCPA
   personal information; the categories of CCPA personal information we have
   disclosed about you for a business purpose. We do not sell personal
   information.

 * You have a right to receive a copy of the specific CCPA personal information
   we have collected about you.

 * You have a right to deletion of your CCPA personal information, subject to
   exceptions under the CCPA.

 * You have a right not to receive discriminatory treatment for exercising any
   of your CCPA rights. We will not discriminate against you based on your
   exercise of any of your CCPA rights.

You can assert these rights only where we receive a verified request from you.
For information on how to exercise your rights, please see the Your Information
and Rights section above.

If you are a consumer under the CCPA and wish to contact us through an
authorized agent, the authorized agent can submit a request on your behalf at
privacy@netflix.com along with a statement signed by you certifying that the
agent is authorized to act on your behalf. In order to verify the request and
your identity, we may ask you to verify your identity. To make requests, or if
you have a question regarding our privacy practices, please contact our Data
Protection Officer/Privacy Office at privacy@netflix.com.

We may not be able to fulfill requests to exercise rights under CCPA, including
the right to know or delete CCPA personal information because we only collect
limited information about users, and we are unable to verify requests to the
standard required by the CCPA.



Last Updated: March 16, 2021




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