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TRUSTBUILDER POWERS THE NOTARIAL PROFESSION’S MOVE TO THE CLOUD

At the end of 2022, Fednot, the Royal Federation of Belgian Notaries, reached a
key milestone in the digitization of its services to Belgian notaries and the
general public. Moving its Identity and Access Management (IAM) to the cloud
allows Fednot to serve its customer base more efficiently and expand its
services.

> We are really looking forward to investigating the extra connectivity options
> that will become available to us. It is certainly a bonus that management and
> upgrade of connectors will come automatically in the cloud model, rather than
> having to implement upgrades and updates on our own servers.
> 
> Jolien Jans, Cluster Manager Platform at Fednot



On a yearly basis, 2.5 million citizens and entrepreneurs consult a Belgian
notary at a key moment in their personal or professional lives. The notary is a
trusted advisor who delivers tailor-made advice and services on matters such as
marriage, divorce, purchasing or selling a house, setting up a company or
settling a legacy or inheritance. Fednot (Royal Federation of Belgian Notaries)
supports notaries by providing legal advice as well as advice on managing their
firms, IT solutions and training. Fednot also takes care of informing the
general public. Fednot has a network covering more than 1,600 notaries and about
10,000 staff.


IMPLEMENTED TECHNOLOGIES

Single sign-on
Federated identity management
API security
Adaptive authentication


THE STRATEGIC IMPORTANCE OF ACCESS MANAGEMENT

As notaries deal with personal and sensitive information, it goes without saying
that Fednot attaches a great deal of importance to security, data protection and
privacy. “Access Management is of strategic importance to us,” says Dominique
Walravens, Solutions and Lead Architect at Fednot. “On the one hand, data
security is key to notaries. On the other hand, we also provide connectivity to
institutional partners such as federal government agencies and banks. They
require us to use strong identity management and authentication.”

Fednot started digitizing its processes as far back as 2001. “Digital
transformation is unthinkable without Identity and Access Management,” says
Jolien Jans, Cluster Manager Platform at Fednot. “We view our TrustBuilder
solution as a gatekeeper for our services, protecting us from potential
intruders.”

At Fednot, TrustBuilder protects access to both citizen-oriented applications
and the professional applications notaries use, as well as the connectivity to
partner applications. TrustBuilder was introduced at Fednot in 2016, when the
organization was looking for a way to secure mobile access to services,
especially for its applications for citizens. “Mobile authentication was
increasingly important, as people don’t always have a eID-reader available.
Nowadays, most people are equipped with a smartphone they can use to
authenticate,” said Walravens. TrustBuilder supports a wide variety of mobile
authentication methods, including local solutions like the BOSA Federal
Authentication Service (BOSA FAS), the Belgian eID card and itsme. Currently,
Fednot is also looking forward to eIDAS support to also grant access to European
citizens.

> We find it important to provide our own identity to other applications that
> are not necessarily controlled by us. When we are part of a larger process, we
> want to be a trusted party in that entire flow.
> 
> Dominique Walravens, Solutions and Lead Architect at Fednot

Federated Identity Management was another capability that Fednot was looking
for. “We find it important to provide our own identity to other applications
that are not necessarily controlled by us,” said Walravens. “When we are part of
a larger process, we want to be a trusted party in that entire flow.”

Beside the 90 applications that Fednot offers the notaries, TrustBuilder also
protects applications for the general public such as Naban (which stores a
citizen’s authentic deeds), StartMyBusiness (the Belgian platform for the online
incorporation of a company, association or foundation) or the digital vault
IZIMI.

“Single Sign-on (SSO) makes life easy for citizens, who can move from one
application to another, but for notaries and their employees, SSO is an absolute
must-have,” said Jans. “They can log in to our platform in the morning and get
access to all our applications without having to authenticate again and again
throughout the working session.” Extra security is built into the applications
to ensure that notarial staff only get access to applications they are
authorized for.


TAKING TO THE CLOUD

Fednot is part of an ecosystem that includes government agencies, banks and
other applications such as the secure digital securities register eStox. “To us,
it is definitely an advantage that TrustBuilder offers a wide range of
connectors to different applications,” said Jans. “Support for APIs is very
important, for instance for connectivity to the document management platforms
notaries use, or to real estate applications. We are also actively engaging with
different ecosystem partners to offer extra services to notaries and the general
audience.”

As Fednot is migrating from an on-premise deployment of TrustBuilder IDHub to
the cloud version of TrustBuilder.io, maintenance of the IAM solution will
become more efficient to Fednot. “We are really looking forward to investigating
the extra connectivity options that will become available to us,” said Jans. “It
is certainly a bonus that management and upgrade of connectors will come
automatically in the cloud model, rather than having to implement upgrades and
updates on our own servers.”


A TRUE PARTNERSHIP BETWEEN TRUSTBUILDER AND FEDNOT

“Over the years, we have established a good partnership with TrustBuilder,” said
Jans. “We have seen a steady increase in the quality of the solutions and the
managed services we get. There is a good two-way communication between
TrustBuilder and Fednot. To me it is really positive to work with a company that
is locally organized and has a feel for the Belgian and European market.”

“As we say in French, we are ‘à tu et à toi’,” confirmed Walravens. “We have a
lot of touchpoints, with monthly service meetings that become more frequent if
we are working closely on a project, like the current migration to the cloud. We
also have half-yearly strategy meetings where we discuss our objectives and
TrustBuilder shares its roadmap. It feels good to know that TrustBuilder listens
to our suggestions of new functionalities that we require and then builds these
into its roadmap.”

Compared to most other European countries, the Belgian notaries are well
advanced in their digital transformation. IAM is a prerequisite in establishing
trust throughout the notary ecosystem that Fednot is continuing to develop.
“From their legal background, notaries attach a great deal of importance to data
protection, and privacy regulations such as GDPR,” Jans concluded. “For
TrustBuilder, it’s really a quality seal to play such a crucial role in our
overall IT architecture.”


CHALLENGES

 * Fednot wanted to offer mobile authentication to its users
 * The notaries required Single Sign-on for the Fednot applications
 * Fednot wanted to build secure connectivity towards ecosystem partners


RESULTS

 * TrustBuilder delivers an end-to-end IAM solution that delivers a full suite
   of capabilities such as SSO, Federated Authentication…
 * TrustBuilder supports OpenIDConnect for the connectivity to external
   applications
 * TrustBuilder supports a wide range of Identity Providers, such as BOSA FAS,
   itsme, eID…
 * With TrustBuilder.io, TrustBuilder delivers a cloud solution offering easy
   maintenance of connectivity



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TrustBuilder.io

 * Secure your workforce
 * Engage your customers
 * MFA Windows Logon
 * Integrations
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 * FAQ

 * Secure your workforce
 * Engage your customers
 * MFA Windows Logon
 * Integrations
 * Identity Providers
 * FAQ

Partners

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 * Become a partner
 * Partner Portal

 * Find a partner
 * Become a partner
 * Partner Portal

Customer login

Solution

 * Financial Services
 * Insurance
 * Retail Banking
 * Digital Transformation
 * Regulation and Compliance

 * Financial Services
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TrustBuilder

 * About us
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 * ISO27001 certification

 * About us
 * Careers
 * Contact
 * ISO27001 certification

Resources

 * News
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 * Service Status – MFA
 * Service Status – TrustBuilder.io
 * TrustBuilder.io training
 * inWebo Essentials Training
 * inWebo White Label Training
 * What is MFA?
 * What is Zero Trust?
 * What is passwordless authentication?
 * What is Deviceless MFA?
 * What is an authentication token?
 * What is an OTP?

 * News
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 * Customers
 * Events
 * Service Status – MFA
 * Service Status – TrustBuilder.io
 * TrustBuilder.io training
 * inWebo Essentials Training
 * inWebo White Label Training
 * What is MFA?
 * What is Zero Trust?
 * What is passwordless authentication?
 * What is Deviceless MFA?
 * What is an authentication token?
 * What is an OTP?

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