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INTRODUCING THE CUSTOMER SUCCESS JOBS REPORT

While the COVID-19 crisis has turned the global job market upside down and
shaken the economy to its core, we’re still seeing stronger-than-expected hiring
indicators for Customer Success roles given the current economic conditions.

While there is an undeniable downward trend to the number of job postings listed
on the top job sites, we are seeing a higher-than-expected number of Customer
Success job postings being added.

So whether you’re trying to recover from a lost position or looking to advance
your career, there are still jobs to be had, with over ten thousand job postings
this month alone. These are well-paying, full-time positions, with an average
salary of $65,000 and $11,000 in additional compensation.




THE CUSTOMER SUCCESS JOB MARKET

To help you get a sense for where to start your search and what to expect, we
put together a quick informational primer on what’s happening in the Customer
Success job market right now.

What follows are a series of charts showing where these jobs are, who is hiring,
and what sorts of industries are bringing on the most new CSMs.

This information is sourced from LinkedIn, Glassdoor and Indeed and represents
all the postings for Customer Success Manager (and related) roles worldwide.


Worldwide Customer Success Manager Job Postings



As you can see above, the rate of growth in the total number of Customer Success
Manager job postings was fairly consistent, through January with a spike in
February. Some of the peak in February may be statistical noise or the inclusion
of more related roles as we saw an unexpected surge in job postings on the
Glassdoor job site (11,740 vs. their monthly average of 4970 over the same
period).

Though the trend in total numbers is definitely on a downward trajectory, the
number of new job postings being added daily on the major job sites indicates
that companies are still hiring, and in larger-than-expected numbers given the
current downturn in the employment market.

--------------------------------------------------------------------------------


LOOKING FOR ACTIVE JOB OPPORTUNITIES?

If you’re having trouble sorting through the noise in the current job market,
you’re not alone. To help, we’ve crowdsourced a list of employers who are
currently hiring for Customer Success roles despite the ongoing COVID-19 crisis.

It’s updated daily to show the most up-to-date information on active job
opportunities for Customer Success professionals, so be sure to check back
regularly.

 

 
See the Active Job Listings

--------------------------------------------------------------------------------


TOP INDUSTRIES



Unsurprisingly, the largest employers for Customer Success positions tend to be
in software, IT, and internet services, driven by Silicon Valley and large tech
firms like Salesforce or AWS.

There are also a substantial number of Customer Success jobs in marketing,
financial services, real estate, and staffing.

Top Locations



Consistently the most common locations for Customer Success jobs are in the tech
hubs of San Francisco/Silicon Valley and New York, as well as Atlanta and
Austin.

Increasingly though, and especially with the changes required by the outbreak of
COVID-19, there are remote options for many of these positions.


TOP EMPLOYERS



The top employers for Customer Success positions varies from month to month, but
often includes big players like Microsoft, Apple, Salesforce, and Workday,
Amazon Web Services, Splunk, VMWare, Cybercoders, and others.



CONCLUSION

Despite the unprecedented economic conditions, the hiring for Customer Success
Managers appears to be stronger than expected. However, given the current state
of unemployment globally due to layoffs and furloughs, the smaller number of job
postings is sure to make the Customer Success job market more competitive.


--------------------------------------------------------------------------------




WE CREATED THE ULTIMATE RESOURCE TO HELP WITH YOUR CUSTOMER SUCCESS JOB HUNT

It’s an uncertain time, and job hunting is always daunting, but now is the time
to reinvent yourself or start seeking out positions that will help you weather
the chaos to come. If you’re looking for a way to break into the field but
aren’t sure where to start, consider signing up for one of our online training
or certification courses, and download the eBook below for a start-to-finish
guide on how to get a job in Customer Success.

Download our Ultimate How-to Guide for Getting a Job in Customer Success!
This 100+ page eBook covers everything you need to set yourself up for job
search success, and includes bonus resources and a daily email series to get you
organized and prepared for your job search.

Fill out the form below to get the guide:


Explore Related Posts

Getting a Job

The Customer Success Jobs Report for January 2022

In the monthly jobs report, we take a look at hiring trends for Customer Success
roles. The Job Report summary provides more detail regarding where the largest
concentrations of jobs are located, which companies are hiring the most actively
and what roles employers are looking to fill.

Getting a Job, Tools & Resources

The Top 5 Places to Find Customer Success Jobs

You’re not going to be very happy if your place of employment isn’t the right
fit, so knowing where to look for Customer Success jobs is incredibly important.
Finding the right role can set the trajectory for your career, and knowing where
to find Customer Success jobs is a huge piece of that puzzle.

Getting a Job

The Customer Success Jobs Report for December 2021

In the monthly jobs report, we take a look at hiring trends for Customer Success
roles. The Job Report summary provides more detail regarding where the largest
concentrations of jobs are located, which companies are hiring the most actively
and what roles employers are looking to fill.

Getting a Job

The Customer Success Jobs Report for November 2021

In the monthly jobs report, we take a look at hiring trends for Customer Success
roles. The Job Report summary provides more detail regarding where the largest
concentrations of jobs are located, which companies are hiring the most actively
and what roles employers are looking to fill.

Getting a Job, Tools & Resources

The Best Resources for Finding a Job in Customer Success

Customer Success jobs are plentiful, so if you’re looking to enter the field,
move to a new company, or take on a leadership position, you’re in luck. But in
order to find excellent positions, masterfully apply, and ultimately get your
dream Customer Success position, you’re going to need the help of some tools and
resources.

Getting a Job

The Customer Success Jobs Report for October 2021

In the monthly jobs report, we take a look at hiring trends for Customer Success
roles. The Job Report summary provides more detail regarding where the largest
concentrations of jobs are located, which companies are hiring the most actively
and what roles employers are looking to fill.

Getting a Job

The Customer Success Jobs Report for September 2021

In the monthly jobs report, we take a look at hiring trends for Customer Success
roles. The Job Report summary provides more detail regarding where the largest
concentrations of jobs are located, which companies are hiring the most actively
and what roles employers are looking to fill.

Getting a Job

The Customer Success Jobs Report for August 2021

In the monthly jobs report, we take a look at hiring trends for Customer Success
roles. The Job Report summary provides more detail regarding where the largest
concentrations of jobs are located, which companies are hiring the most actively
and what roles employers are looking to fill.

Getting a Job

The Customer Success Jobs Report for July 2021

In the monthly jobs report, we take a look at hiring trends for Customer Success
roles. The Job Report summary provides more detail regarding where the largest
concentrations of jobs are located, which companies are hiring the most actively
and what roles employers are looking to fill.

Getting a JobTodd EbyMay 15, 2020Jobs Report, Q2 2020, 2020 Comments
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MANAGING A CSM TEAM THROUGH HYPERGROWTH

Professional DevelopmentTodd EbyMay 19, 2020CSM Mastermind, 2020, Q2 2020
Next

HOW TO HANDLE DIFFICULT CUSTOMERS

Tools & ResourcesEmily GillespieApril 30, 2020Customer Success, Q2 2020, 2020
 

 


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     Situations
   * Jul 18, 2019 Apps for Success - Google Calendar
   * Jul 16, 2019 The Essential Guide to Landing Your First Customer Success Job
   * Jul 9, 2019 Hire for Potential, Not Experience
   * Jul 3, 2019 The Top 12 Cities for Customer Success Managers
   * Jun 20, 2019 Apps for Success - Google Keep
   * May 24, 2019 7 Learning Styles and Why They Matter to Customer Success
   * May 23, 2019 Apps for Success - Lucidchart
   * May 21, 2019 Announcing Learn: The SuccessCOACHING Education Partner
     Program
   * May 16, 2019 Open Learning Initiative: Now You Can Teach on the
     SuccessCOACHING Platform
   * May 9, 2019 Making A Difference: Announcing PledgeONE and Launch
   * May 8, 2019 5 Online Certifications That Can Advance Your Career
   * Apr 26, 2019 Invest in Existing Employees or Hire for the Skills You Need?
   * Apr 23, 2019 5 Books Every Customer Success Manager Should Read
   * Apr 23, 2019 Apps for Success - Zoom
   * Apr 12, 2019 Easy Ways to Increase Your Customer Retention Rate
   * Apr 9, 2019 The Importance of Career Progression Plans for CSMs
   * Apr 2, 2019 5 Questions to Ask When Interviewing for a Customer Success
     Role
   * Mar 28, 2019 The Difference Between Customer Service & Customer Success
   * Mar 26, 2019 5 Questions to Ask When Interviewing a Customer Success
     Manager
   * Mar 20, 2019 Do You Need a Customer Success Manager or an Account Manager?
   * Mar 19, 2019 Apps for Success - Intercom
   * Mar 6, 2019 Customer Success Management Best Practices
   * Feb 28, 2019 Apps for Success - Jing
   * Feb 21, 2019 Top Takeaways from Attending a CSM Foundations Workshop
   * Jan 31, 2019 Apps for Success - Crystal
   * Jan 29, 2019 The Future of Customer Success Training is Here
   * Jan 24, 2019 How a Single-Page Success Plan Produced Big Customer Value
   * Jan 22, 2019 2018 In Review Plus a Preview of What’s Ahead for 2019
   * Jan 2, 2019 Top 10 Customer Success Predictions for 2019
 * 2018
   * Dec 10, 2018 Apps for Success - Calendly
   * Nov 21, 2018 Apps for Success - Hugo
   * Oct 15, 2018 Apps for Success - Loom
   * Sep 10, 2018 Apps for Success - Zapier
   * Aug 15, 2018 Apps for Success - Grammarly
   * Jul 11, 2018 Apps for Success - Auto Text Expander
   * Jun 18, 2018 Apps for Success - Momentum
   * Jun 15, 2018 A New Model For Evaluating Customer Success Manager Skills
     Progression
   * May 10, 2018 Apps For Success - Followup.cc
   * May 8, 2018 Introducing Apps For Success
   * Apr 10, 2018 Nurturing Customer Success Skills: Introducing the Customer
     Success Competency Model
   * Jan 12, 2018 How To Avoid The Top Three Business Review Mistakes
 * 2016
   * Apr 5, 2016 The Zen of NPS
   * Apr 4, 2016 8 Questions To Ask Before Firing That Difficult Customer


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