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HOW DO I RESPOND TO AN ASSET VERIFICATION REQUEST?

CAN I ASSIGN OR REASSIGN A CONFIRMATION TO ANOTHER DEPARTMENT?

HOW DO I PRINT A COPY OF A CONFIRMATION REQUEST?

CAN I RECALL A CONFIRMATION RESPONSE ONCE SENT?

HOW DO I KNOW THE CLIENT SIGNER HAS AUTHORIZED THE AUDITOR TO SEND REQUESTS?

WHAT'S THE DIFFERENCE BETWEEN A USER ADMIN AND A SUPERVISOR USER?

DOES CONFIRMATION SUPPORT MORE THAN ONE AUTHORIZED SIGNER PER ACCOUNT?

WHAT DO I DO IF I CAN'T LOCATE THE ACCOUNT ID OR CLIENT NAME REQUESTED?

HOW DO I UPDATE THE RESPONDER INSTRUCTIONS FOR MY INSTITUTION?

WHAT DOES THE FUTURE DATED CONFIRMATION REPORT PROVIDE?

HOW DO I ADD A NEW USER TO MY INSTITUTION?

CAN I ADD AN ATTACHMENT TO MY CONFIRMATION RESPONSE?

CAN I COMPLETE PAPER CONFIRMATIONS ONLINE?

HOW DO I REMOVE AN INACTIVE CLERK OR SUPERVISOR?

WHAT IF THE ACCOUNT ID REQUESTED WAS CLOSED FOR THE AS OF DATE?

WHY IS THE CONFIRMATION LOCKED TO ANOTHER CLERK?

HOW DO I RESET MY PASSWORD OR USER ID?

HOW MUCH DOES IT COST TO USE CONFIRMATION?

WHAT DO I DO IF THE AUDITOR ASKS FOR ADDITIONAL CLIENT INFORMATION?

CAN I PUT A CONFIRMATION ON HOLD WHILE I GATHER ADDITIONAL INFORMATION?

WHERE CAN I SEE THE CLIENT AUTHORIZATION INFORMATION?

CAN I REQUEST MORE INFORMATION ABOUT THE CONFIRMATION REQUEST?

HOW DO I SEARCH FOR A PAST CONFIRMATION?

CAN I UNLOCK A REQUEST THAT IS LOCKED TO ANOTHER CLERK?

CAN I ASSIGN A CONFIRMATION REQUEST TO MYSELF?

WHY ARE SOME ACCOUNT IDS RED ON THE PENDING TAB?







        

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