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OPEN CCAAS IS HERE

Open CCaaS delivers unmatched freedom and flexibility to future proof your
contact center. Are you ready to maximize CX Automation and elevate customer
experience?

 

Learn More about the Open CCaaS Advantage
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A BOT FOR EVERY WORKFLOW: HOW AI AND DATA DRIVE CX AUTOMATION

AI bots need to be seamlessly integrated into workflows and continuously trained
on customer engagement data. Learn how bots can help you achieve your goals,
today.

Watch it Now

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WHY VERINT

Verint helps you leverage AI and data to unlock customer engagement
possibilities barely imagined a few years ago. We’re innovating so you can drive
new insights, elevate CX, and lower your customer engagement costs.





RECOGNIZED AS BEST-IN-CLASS BY YOUR PEERS

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VERINT OPEN CCAAS PLATFORM

CCaaS means Contact Center as a Service, but legacy CCaaS solutions simply
focused on telephony, not the entire contact center. Verint understands your CX
Automation priorities extend far beyond your ACD. With our Open CCaaS platform,
you have open data, open AI, open best-of-breed solutions, open ecosystems, and
an open enterprise. Everything is open.

Explore the Platform


EXPLORE THE PLATFORM

Ready to close the Engagement Capacity Gap, improve your ROI, and deliver
differentiated experiences? Our customer engagement platform opens your brand to
boundless possibilities.

Verint Platform CCaaS Capabilities Voice of the Customer

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VERINT PLATFORM

Deliver fast ROI and best-of-breed CX automation with an AI-powered Open CCaaS
platform.
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VERINT DA VINCI™ AI

Inject AI directly into workflows and put AI at your fingertips. Open approach
to AI future proofs your investment.
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OPEN ENGAGEMENT DATA HUB

Make all of your interaction and experience data available for analysis in an
open, unified and cohesive way.
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FORECASTING AND SCHEDULING

Accurately forecast demand across channels and schedule the right employees
doing the right work at the right time.
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QUALITY AND COMPLIANCE

Ensure every interaction across channels is consistently of high quality and
follows all your processes and procedures.
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REAL-TIME ASSISTANCE

Create positive outcomes for your customers. Give your employees the answers and
guidance they need – when they need it.
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CHANNELS AND ROUTING

Unify customer interactions across voice & digital channels in a single agent
experience. Create consistency across channels.
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ANALYTICS AND INSIGHTS

Surface meaningful insights across voice and text channels to lower costs and
improve customer experience.
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SELF-SERVICE

Power effortless customer self-service on any channel to reduce inbound service
volume and increase customer satisfaction.
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VOICE OF THE CUSTOMER

Unify, analyze, and act on direct, indirect, and inferred feedback. Improve
enterprise-wide engagement and drive successful CX.
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EXPERIENCE MANAGEMENT FOR WEB & MOBILE

Collect, integrate, analyze, and action web and mobile feedback to improve the
user experience, streamline customer effort, and drive conversion and
engagement.



DOWNLOAD THE LATEST CX AUTOMATION RESEARCH

You want to provide a great CX, but you don’t have unlimited budget or
resources. With customer experience automation, you can leverage AI and
automation to make it faster and cheaper to provide a great CX across channels.

This white paper from Ventana Research shows how customer feedback, employee
engagement, AI and automation come together to help build your CX of the future.

Download The Report



INDUSTRY RECOGNITION

Frost & Sullivan Forrester IDC

> Learn how Verint Intelligent Interviewing applies predictive analytics to
> automate elements of the interviewing process

Read the report


> Forrester named Verint a leader in the Forrester Wave for Workforce
> Optimization Platforms (2021)

Learn More


> IDC positioned Verint in the Leaders category for worldwide conversational AI
> software platforms for general-purpose use cases (2021)

Read the report



ELEVATING WORKFORCE ENGAGEMENT

Google chose Verint in the cloud to help plan and manage its global workforce.
With Verint’s forecasting and scheduling capabilities, Google ensures it has the
right people in the right place at the right time.

Watch Customer Testimonial

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Today, Verint helps Google manage hundreds of millions of conversations every
year.


INSIGHTS

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INSIGHTS


CLOSING THE ENGAGEMENT CAPACITY GAP BY SOLVING THE CX-COST EQUATION

How Can Generative AI Be Used to Improve Customer Service and Support?


CCAAS BUYERS GUIDE

Webinar: Why Verint’s Open CCaaS Should be Your First Choice for CCaaS


THE 2023 STATE OF DIGITAL CUSTOMER EXPERIENCE REPORT


THE CX RETAIL HOLIDAY SURVIVAL GUIDE 2023




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