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 * Services
   * * * B2B eCommerceWe handle entire B2B eCommerce projects, from strategy to
         design, development & marketing.
       * D2C eCommerceWe build B2B experiences into new and existing B2C
         websites across multiple platforms.
       * B2C eCommerceWe can handle your entire B2C eCommerce project, from
         initial concept to launch and beyond.
       * B2B WebsitesData driven B2B lead generation websites with tools you
         need to market. We get B2B, we get what you’re looking for.
       * Foundations™️Our proven method for planning and delivering successful
         digital transformation projects.
       * IntegrationsWe are expert integrators of systems. Search our
         integrations catalog for your software.
       * The ODB™Our very own B2B telesales dashboard built for Magento and
         Adobe Commerce
       * Digital MarketingWe understand B2B marketing and its nuances. Let us
         support your growth with a little or a lot of support.
   * * 
 * Platforms
   * * * Adobe CommerceYear on year Adobe is a leader in Gartner® Magic
         Quadrant™ for Digital Commerce report.
       * MagentoA powerhouse B2B eCommerce platform that you own manage and
         customise.
       * HubSpotTake control of marketing, automation, support through a fully
         functional CRM and content management tool.
       * ShopifyBespoke B2B and D2C features in Shopify Plus give you the
         features you need.
       * BigCommerceBuilt for the unique needs of B2B with a highly customisable
         platform.
       * WooCommerceThe most popular eCommerce solution for WordPress, a very
         flexible system with a wide selection of integrations.
   * * * Search eCommerce integrationsAre you looking to integrate your
         ecommerce platform with another software? Search here
       * Search for:
   * * * eCommerce Integrations
   * * 
 * Portfolio
 * Resources
   * * * News & InsightsTips, tricks, articles and opinions. We challenge you
         not to learn something new from our Blog
       * ResourcesIndustry white papers & guides products by Rixxo and its
         Partners. Gather insight into the latest trends in B2B marketing &
         eCommerce
     * * Popular Content
         * Free B2B T&Cs GeneratorA useful generator for creating B2B terms that
           help protect your business.
         * Free B2B Privacy Policy GeneratorGet a quick and easy to use Privacy
           Policy with our free policy generator
         * R&D Tax CreditsUK businesses can claim money back from cooperation
           tax on new technology. Are you claiming yours?
 * About
   * * * TeamMeet the talented team at Rixxo
 * Contact


GET HELP & SUPPORT


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SUPPORT STATS FOR MAY 2024



Rixxo is an agency focused on supporting our clients, that's why we closely
monitor our support stats each month to ensure we are offering quick and
positive responses for every ticket.

2.3 hoursAverage Time to First Response

100%Time to Resolution SLA Met

100%Time to First Response Met

10 hoursAverage Resolution


HOW WE SUPPORT YOU



The systems we have in place result from years of refinement and our belief in
better. Designed to be transparent and responsive, while following industry best
practices, our relentless focus is on keeping your business going.

Requesting support (raising a ticket)

You can submit your request using the link above, or send an email to our
support team. 

The more information you can provide, the better. Tickets with clear steps for
us to reproduce the error and details of the expected vs unexpected behaviours
will lead to your issue being resolved on average 70% faster. 

Unless you believe multiple issues are related, it’s usually best to log a
ticket for each separate issue.

Prioritisation

Our support team will usually get to work on your ticket within a couple of
hours. If we don’t have enough information to recreate the issue ourselves, we
will come back to you and ask questions until we can. 

If your ticket is a CRITICAL issue it will be escalated to the development team
immediately for resolution. 

If your ticket is not critical and we cannot find a solution quickly, it will
first be estimated by the development team. Once estimated and timescales are
agreed, we can schedule the work

Progress

We will keep you informed of ongoing progress. For continuity, all communication
will be done within the ticketing system where possible. 

Resolution

Once your issue is resolved, we will check with you to confirm that things are
working as expected before closing the ticket.

 * About
 * Careers
 * #bizcycle
 * Sitemap



To work at Rixxo you need a Belief in Better, to say "We" instead of "I", use
your voice and own your opinions and work hard every day to become an expert in
your field.

Every penny of a client's budget should be treated and spent as if your own
money. Every day we strive to give more for less to our clients with honesty and
transparency.

eCommerce Association

Services

 * The ODB™ Telesales Dashboard
 * B2B eCommerce
 * Compare Lumarix
 * Foundations™
 * We’re a full-service B2B web design agency

Important

 * Free Guide: Distance Selling for B2B
 * Free Guide: R&D Tax Credits
 * Tool: T&Cs Generator
 * Integrations Finder

Useful

 * Free Consulting
 * Free B2B Tools
 * Jargon Buster
 * Write for Us

Support

 * Book a Consultation
 * Help Centre
 * Get Support
 * Project Resources
 * Contact Us

Location

Rixxo Limited
20 Berkeley Square, Clifton, Bristol, BS8 1HP Mon-Fri 9am - 5.30pm Tel: 0117
2077504

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 * Terms of use

© 2012 - 2023 Rixxo - B2B eCommerce Experts. All Rights Reserved.





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