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Privacy, Terms & Conditions.
Copyright © 2022 Sales.Rocks BV
EnglishNederlandsDeutschSvenskaFrançaisEspañolItaliano
* Create Account

PRIVACY, TERMS & CONDITIONS

*
* Data Protection
* Terms and Conditions
* Privacy Policy
* Quality Policy
* Do Not Sell My Personal Information

WHAT IS GDPR?

GDPR stands for General Data Protection Regulation and is the new European Union
Regulation set to replace the Data Protection Directive and the UK Data
Protection Act of 1998. The goal of GDPR is to give EU citizens more control
over their personal data, a need for stronger fines for non-compliance and more
control over companies and their use of personal data.

“Personal Data” refers to any information relating to an identified or
identifiable natural person. An identifiable natural person is one who can be
identified, directly or indirectly, in particular by reference to an identifier
such as a name, identification number, location data, an online identifier or to
one or more factors specific to the physical, physiological, genetic, mental,
economic, cultural or social identity of that natural person.

“Processing” is a set of operations performed on sets of personal data, whether
or not by automated means, such as collection, organization, structuring,
recording, storage, adaptation or alteration, retrieval, consultation, use,
disclosure by transmission, dissemination or otherwise making available,
alignment or combination, restriction, erasure or destruction.

“Restriction of Processing” is the marking of stored personal data with the aim
of limiting their processing in the future.

“Sensitive Data” is a special category of personal data (including personal data
revealing racial or ethnic origin, political opinions, religious or
philosophical beliefs, trade-union membership, data concerning health) to which
additional protections apply.

“Data Controller” is the competent authority which, alone or together with
others, determines the purposes and means of the processing of personal data,
where the purposes and means of such processing are determined by the Union or
the Member State law.

“Data Processor” is a natural or legal person, public authority, agency or other
body which processes personal data on behalf of the controller.

What’s the difference between a controller and a processor?

An organization working with personal data will operate either as a controller
or a processor.

A “controller” is the organization that determines the purposes and means of the
processing of personal data. If the controller processes the data itself, it
will still be considered a controller. For instance, online retailers will fall
under this category (as will the majority of businesses).

A “processor” is someone outside the controller organization processing the data
on behalf of the controller. Examples of typical processor companies include
payroll companies, accountants, market research firms and most cloud providers.

HOW IS SALES.ROCKS PREPARED FOR GDPR?

At Sample Solutions BV and our platform Sales.Rocks, we believe that GDPR is an
important milestone in the data privacy landscape, and we are committed to
achieve compliance with it.

We use in-house technology – we process publicly available information to the
extent that is legally permitted under applicable law.

By using Big Data and merging a sampling frame with Social Media profiles’
unstructured content, such as images and messenger applications, additional info
can be linked to mobile phone numbers which allows accurate targeting (age and
gender).

According to GDPR, the age range is 16 years. Sales.Rocks is respecting this
regulation, and does not knowingly collect Personal Information from children
who are under 16 years of age. However, some National regulatives may lower the
age range, but not below 13 years.

We’ve made significant investments making the business GDPR compliant. This
includes, conducting a Privacy Impact Assessment by updating our Data Protection
Agreement, appointing a Data Protection Officer, assembling a GDPR Task force,
and dedicating engineering resources to enhance the platform with additional
GDPR compliance features.

We ensured that our Data Protection Officer is involved, properly and in a
timely manner, in all issues which relate to the protection of personal data.
For that purpose, the DPO reports to the highest levels of management and to the
board.

* Informing and advising the controller or the processor and all employees who
carry out data processing of their obligations to this Regulation and to
other Union or Member State data protection provisions;
* Monitoring compliance with the GDPR;
* Providing advice where requests as regards the Data Protection Impact
Assessment and Monitor its performance;
* Cooperating with the supervisory authority;
* Act as the contact point for the supervisory authority on issues related to
processing.

OUR SIX STEP GDPR COMPLIANCE

UNDERSTANDING THE LAW

At our organization we know our obligations with GDPR as our work relates to
processing, collecting, storing data. We always strive for improvement by
organizing workshops, training and audits in order to keep our employees
constantly informed about their obligations to keep the data secure and private,
complying with the law.

RISK ASSESSMENT

We have made a list of what is most important to our organization and what is
the best way to implement the GDPR. We risk assessed the list, determined our
risk tolerance against that list, and we built our roadmap around it. GDPR and
ISO 27001 mandate that organizations conduct regular risk assessments. These are
helping us to identify threats and vulnerabilities that can affect an
organization’s assets and give us the information we need to assure the
confidentiality, availability and integrity of the personal data.

ACCOUNTABILITY ROADMAP FOR DEMONSTRATING GDPR COMPLIANCE

Organizations can do this by implementing appropriate technical and
organizational measures to ensure that it can demonstrate that the processing of
personal data is performed in accordance with the GDPR. We established
appropriate technical and organizational measures (TOMs) to ensure the
protection of personal data.

KNOWING WHICH DATA IS REGULATED

We know which data is regulated, therefore we already determined what
information our company holds and where it is held. Since, in order to comply we
need to have a clear record of the customer information in our possession, we
have classified who has access to the data, who shares the data, when it was
accessed and what information was used.

PROVIDING SUBJECT’S RIGHT TO ACCESS

Data subjects can contact us in order to find out information about how we
process their data and what kind of data we keep. Our DPO is responsible for
providing the data subject with information as to whether or not their personal
data is being processed, and, when that is the case, what personal data is used.

ESTABLISHING PROCEDURES FOR RESPONDING TO DATA SUBJECTS WHEN THEY EXERCISE THEIR
RIGHTS

This requirement applies to all communications conducted with the data subjects,
and the specific responses required for each type of data request including
access, correction, erasure, processing restrictions, objections, and data
portability.

1. DEFINITIONS

“Business Day” means a day (other than a Saturday, Sunday or public holiday)
when banks in the Netherlands are open for business.

“Client” means the person or firm that purchases or otherwise acquires the Data
from the Company.

“Company” means Sales.Rocks BV. registered in the Netherlands, at Stationsplein
45, 3013AK, Zuid Holland, Netherlands, company number KvK 64893081.

“Data” means the data set out in the Order Confirmation, comprising information
of any kind whether it be words, numbers, graphs or otherwise in any other form
and whether or not it is the property of the Company or a third party, which is
supplied or made available to the Client by the Company.

“Delivery Date” means the date on which the Company supplies the Data to the
Client.

“Force Majeure Event” has the meaning given to it in clause 8.1.

“Intellectual Property Rights” means all patents, rights to inventions, utility
models, copyright and related rights, trademarks, service marks, trade, business
and domain names, rights in trade dress or get-up, rights in goodwill or to sue
for passing off, unfair competition rights, rights in designs, rights in
computer software, database right, topography rights, moral rights, rights in
confidential information (including know-how and trade secrets) and any other
intellectual property rights, in each case whether registered or unregistered
and including all applications for and renewals or extensions of such rights,
and all similar or equivalent rights or forms of protection in any part of the
world.

“Licence” means the license or account between the Company and the Client for
the use of the Data and Service incorporating these Terms.

“Order Confirmation” means the Client’s written acceptance of the Company’s
quotation as set out overleaf.

“Payment Date” has the meaning set out in 4.

“Price” means the charges payable by the Client for the supply of the Data and
Service in accordance with clause 4.

“Service” means all features and accessible options on the Sales.Rocks Platform
in use of the Client.

“Terms” means these terms and conditions, where the following rules apply:

(a) a person includes a natural person, corporate or unincorporated body
(whether or not having separate legal personality);

(b) a reference to a party includes its personal representatives, successors or
permitted assigns;

(c) a reference to a statute or statutory provision is a reference to such
statute or statutory provision as amended or re-enacted. A reference to a
statute or statutory provision includes any subordinate legislation made under
that statute or statutory provision, as amended or re-enacted;

(d) any phrase introduced by the terms including include, in particular, or any
similar expression, shall be construed as illustrative and shall not limit the
sense of the words preceding those terms; and

(e) a reference to writing or written includes faxes.

2. BASIS OF LICENCE

You may, unless prohibited by these terms, use the service and data provided for
personal purposes. You also may store or print the given content solely for your
personal or internal business purposes.

Please do not copy or distribute the Service or Output Data. You are not allowed
to reproduce or distribute any information included in this letter, whether in
aggregate or individual form.

3. DATA SHARING AND RIGHTS

You agree to the following terms by providing data from your end to our service:

3.1 When you submit any Data to us, such as contact information such as names,
email addresses, phone numbers from people in your submitted lists, we get the
appropriate licenses from you:

* We grant your permission to use the data in aggregated form so long as we
don’t reveal any information about who the author is or the company he or she
works for. (For example, we’ll never sell a list titled ‘List of Company’s
Clients’ or use the Submitted Data in a way that violates any contract we
have entered into, or any law).
* You also give us the perpetual and irrevocable right to publish this data
available to our users and their purposes or share it with third parties,
including our customers & partners.
* We have your permission to create derivative works, models, or data sets with
the Submitted Data. You allow us to own the derivative work, but not the
original Submitted Data. “Derivative works’ could include things like
aggregated or modeled data sets. For example, if we take data from a few
different sources and combine it to form one new data set. Another example
would be if we used multiple sets of submitted data, from multiple providers,
in order to aggregate finding insights about certain industries.
* You also grant us the right to use, share, sublicense, display, copy, publish
and distribute the Submitted Data in aggregated or de-identified form for any
purpose.
* Sales.Rocks has the right to sublicense, assign, or transfer any of the
licenses available under this agreement.

3.2 We want to make sure you feel confident in the licenses we request. If
you’re not sure, please refer to the text below and make a point to understand
if your rights are affected by sharing data with us.

* You warrant and represent that you own or otherwise have the necessary
rights, permissions, and authority to provide Submitted Data to us, including
such data in its entirety and such use by us will not violate any agreements
you’ve signed or any applicable laws. Keep reading for examples of the types
of laws we’re underlying.
* You warrant and represent that the data you submitted does not contain any
information about individuals under the age of 18.
* You affirm and warrant that you have not and will not provide any information
in violation of the U.S. Health Insurance Portability and Accountability Act
(HIPAA) to us.
* You warrant and represent that you will only provide the Submitted Data to us
that is true and accurate.

3.3 In exchange for submitting your data to us, and potentially for our
customers, you are now able to access the outputs Data that we hope is valuable
for you. Of course, we don’t want this to be unfair or one-sided, so while we
may change these terms from time to time, you understand and agree that it is in
our power to do so. In the unlikely case of a fundamental change of the Service
itself (e.g., introduction of a new service plan), we will give you timely
notice. We may terminate your account or access to the Service at any time, for
any reason including but not limited to violation of these Terms of Service by
you or through you. Additional rules and policies may be displayed through the
Service.

4. SUBSCRIPTION ACCOUNTS AND PAYMENT

We provide this Service through trial or paid accounts – For example, one-time,
monthly, or annual subscriptions. Unless stated otherwise in the account
subscription, the following rules will apply when you sign up for our
subscription-based service:

* You agree to pay us the applicable fee previously chosen during the
registration for your account for the time chosen by you during the same
registration process.
* The invoice must be paid in full upon receipt. Unpaid amounts are subject to
law plus all expenses of collection (including reasonable attorneys fees)
that we may incur. We reserve the right to terminate service immediately.
* Any taxes, for example, VAT or other than those based on our income, which
you become legally obligated to pay as a result of receiving the Service are
your responsibility.
* The agreement will be valid for the Initial Service Term specified on the
registration form, and will automatically renew for periods of time equal to
the Initial Service Term unless either party requests non-renewal at least 1
day(s) prior.
* This agreement can also be terminated by either party upon cancelation of the
account or at any time in the event of nonpayment. The reason has to do with
the other party breaching one of the terms of this agreement.
* Customers will pay in full for the Service up to and including the last day
on which the Service was provided.
* Sales.Rocks Drip Campaigns Module operates under a Fair Use Policy in order
to prevent potential abuse. The upload limits for the Submitted Data are
therefore advised to be lower than 1000 rows.
* Customers without custom subscriptions will need to cancel their ongoing
subscription before the recurring deadline of 11:59 p.m. CET on the day
before your next recurring billing date or they will be charged for the next
subscription period. All payments are final and we do not offer refunds or
partial refunds for unused periods including neglected subscription
extensions due to non-cancellation. You can, of course, continue to use your
subscription service after the cancellation action until your renewal date to
align with the last day of your current billing cycle. At any time, and for
any reason, we may offer credits to some or all of our members. We determine
the amount and form of credits, and whether to provide them, at our complete
discretion. The credits for such circumstances are not transferable to
requests in the future, nor do they obligate us to provide further credits in
the future.

5. INTELLECTUAL PROPERTY RIGHTS

We, as in Sales.Rocks BV. own all rights to this service, including the patents,
copyrights, trade names, and service marks associated with it. For instance, we
own any design or product features inherent in the service, such as the way data
is organized, curated, and presented. We also own any know-how or other
intellectual property inherent in how we create and display the content. As an
affiliate, you are not given any rights to the intellectual property related to
the Service and Sales.Rocks identity.

6. USE OF EMAIL SERVICES

These practices from our service fall under the Clients responsibility:

* sending domain marked as spam due to sending an amount of emails per day
larger than the advised;
* having high bounce rates due to submitted unverified data;
* email account getting blocked due to usage of the Email Warmer with a
ramp-up higher than the recommended;
* sending domain marked as spam due to mass-emailing;
* send emails that generate an unacceptable level of spam or complaints;

If you have questions regarding the recommended usage, please reach to us at
help@sales.rocks

7. INDEMNITY FROM THE CLIENT

7.1. The Client shall keep the Company indemnified in full against all costs,
expenses, damages and losses (whether direct or indirect), including any
interest, penalties, and legal and other professional fees and expenses awarded
against or incurred or paid by the Company as a result of or in connection with:

(a) any claim made against the Company by a third party arising out of, or in
connection with, the use of the Data, to the extent that the claim is
attributable to the acts or omissions of the Client, its employees, agents or
subcontractors;

(b) any claim made against the Company by a third party arising out of, or in
connection with the breach, negligent performance or failure or delay in
performance of the Licence by the Client, its employees, agents or
subcontractors; and

(c) any claim made against the Company by a third party arising out of, or in
connection with the Client disclosing or making available the Data to a third
party, whether permitted by the Licence or not.

7.2. This clause 10 shall survive expiry or termination of the Licence.

8. FORCE MAJEURE

8.1. For the purposes of the Account, Force Majeure Event means an event beyond
the reasonable control of the Company including but not limited to strikes,
lock-outs or other industrial disputes (whether involving the workforce of the
Company or any other party), failure of a utility service or transport network,
act of God, war, riot, civil commotion, malicious damage, compliance with any
law or governmental order, rule, regulation or direction, accident, breakdown of
plant or machinery, fire, flood, storm or default of suppliers or
subcontractors.

8.2. The Company shall not be liable for any loss suffered or incurred by the
Client as a result of any delay in or failure of the Company performing its
obligations under the Licence arising from any Force Majeure Event.

8.3. If the Force Majeure Event prevents the Company from performing any of its
obligations under the Licence for more than four weeks, the Company shall,
without limiting its other rights or remedies, have the right to terminate the
Licence immediately by giving written notice to the Client.

9.GENERAL

9.1. Assignment and subcontracting: The Client shall not be entitled to assign,
transfer, charge, subcontract, or otherwise deal with all or any of its rights
or obligations under the Licence without the prior written consent of the
Company. The Company may at any time assign, transfer, charge, subcontract, or
deal in any manner any or all of its obligations under the Account.

9.2. Notices: Any notice or other communication required to be given to a party
under or in connection with the Account shall be in writing and shall be
delivered to the other party personally or sent by post, recorded delivery, or
by commercial courier, at its registered office (if a company) or (in any other
case) its principal place of business, or sent by fax to the other party’s main
fax number. Any notice or other communication shall be deemed to have been duly
received if delivered personally, when left at the address referred to above or,
if sent by post or recorded delivery, at 9.00 am on the second Business Day
after posting, or if delivered by commercial courier, on the date and at the
time that the courier’s delivery receipt is signed, or if sent by fax, on the
next.

9.3. Waiver: No failure or delay by either party in exercising any of its rights
under the Licence shall be deemed to be a waiver of that right, and no waiver by
either party of any breach of the Licence by the other shall be considered as a
waiver of any subsequent breach of the same or any other provision.

9.4. Severance: If any provision of the Licence is held by any court or other
competent authority to be invalid or unenforceable in whole or in part, the
validity of the other provisions of the Terms and the remainder of the provision
in question shall not be affected.

9.5. No partnership: Nothing in the Licence is intended to, or shall be deemed
to, constitute a partnership or joint venture of any kind between any of the
parties, nor constitute any party the agent of another party for any purpose. No
party shall have authority to act as agent for, or to bind, the other party in
any way.

9.6. Third parties: A person who is not a party to the Licence shall not have
any rights under or in connection with it.

9.7. Variation: Except as set out in these Terms, any variation, including the
introduction of any additional terms and conditions, to the Licence, shall only
be binding when agreed in writing and signed by the Company.

9.8. Governing law and jurisdiction: The Licence, and any dispute or claim
arising out of or in connection with it, shall be governed by, and construed in
all respects in accordance with, the laws of The Netherlands and the parties
irrevocably submit to the exclusive jurisdiction of the courts of The
Netherlands.

CONSUMER MARKETING DATA

The data can only be used the number of times stated on the order confirmation
and only within the time period stated. The data is seeded and we will monitor
the use of the data supplied. Non-compliance with the terms of the license are
likely to be a breach of the Data Protection Act. We do not allow mobile numbers
to be used for SMS campaigns.

We do not allow any telephone numbers to be used in an automated calling system
known as a dialer. If it was your intention to use the data for an SMS or dialer
campaign please contact your Account Manager.

RESTRICTIONS ON CONTENT

There are certain subjects and sectors that we do not allow our data to be used
for; this is either due to the law or due to the nuisance factor. The data
cannot be used for any of the following:

* Religious activity and promotion
* Ethnicity- you cannot target individuals by ethnicity
* Political activity or promotion
* Products or services on an adult or sexual nature
* Products or services that promote violence or offensive weapons
* Payment Protection Insurance claims
* Personal Injury claims
* Pensions or Investments schemes
* Payday loans or other high interest loans
* Medical services or pharmaceutical products
* Any product or service that is unlawful
* If it was your intention to use the data for any of the above please contact
your Account Manager.

RESTRICTIONS ON HANDLING THE DATA

The data cannot be passed on to any third party without our prior consent. If
you intend to pass the data onto a third party, i.e. a mailing house,
telemarketing agency, data processor, email marketing bureau etc. please confirm
the company name, address, and contact number.

After the license has expired you must delete the data from all of your computer
systems and backup systems, you must also contact any third parties that have
handled the data on your behalf and ask them to remove the data from their
systems.

Sample Solutions BV (“Sample Solutions”, or “us” or “we” or “Sales.Rocks” or
“our” shall include Sample Solutions affiliates and subsidiaries) within its
scope of work and in order to realize its core activity collects, stores and
processes personal data. The platform Sales.Rocks is also part of Sample
Solutions BV.

Sample Solutions provides samples and services to support the market research
industry by providing clients with access to consumer and business respondents
via telephone (both fixed/landline and wireless/mobile). We also provide B2B
data to sales and marketing purposes.

Our company Data Protection Policy refers to our commitment to treat the
information of employees, customers, stakeholders and other interested parties
with the utmost care and confidentiality.

With this policy, we ensure that we gather, store and handle data fairly,
transparently and with respect towards individual rights.

This Privacy Policy describes the types of information we collect, how we use
the information, how we store the information, how we share or disclose the
information, as well as the possibilities regarding the use and processing of
the information. Where we decide the purpose or means for which this personal
data is processed, we are the “data controller.” We will comply with all
applicable data protection laws, including the General Data Protection
Regulation 2016/679. You have the right to object to us processing your personal
data for direct marketing purposes.

While Sample Solutions is committed to assisting its Customers in its role as a
data processor, Customers are still ultimately responsible for adhering to their
obligations as a “data controller.” Broadly speaking, this means that Customers
are responsible for obligations such as:

* Properly collecting, processing, and transmitting personal data from EU
subjects
* Properly marketing and communicating to current/potential customers
* Properly handling requests from EU data subjects, such as erasure and access.

Personal data means any information relating to an identified or identifiable
natural person (‘data subject’); an identifiable natural person is one who can
be identified, directly or indirectly, in particular by reference to an
identifier such as a name, an identification number, location data, an online
identifier or to one or more factors specific to the physical, physiological,
genetic, mental, economic, cultural or social identity of that natural person.

This policy does not apply to the practices and processing of our customers,
companies that we do not own or control, to individuals that we do not employ or
manage or to services provided by other companies but accessible through our
Website.

This Privacy Policy explains but is not limited to the following:

* What personal data we may collect about you or your company;
* Why our processing is lawful;
* Who we may share your information with;
* How we will use the information;
* Who we may provide that information with;
* Your rights regarding the information.

Sample Solutions is a member of the following industry organisations and
complies with all the privacy policies and codes of ethics of these
associations:

* WAPOR (The World Association for Public Opinion Research)
* AAPOR (The American Association for Public Opinion Research)
* ISO (The International Organization for Standardization)

1. WHAT TYPE OF INFORMATION DO WE COLLECT?

We gather personal information if and to the extent it is necessary to provide
our services to you, and if we are entitled or obliged to process personal
information under applicable law.

Sample Solutions’ or Sales.Rocks Website: If you contact us about our products
and services or request a demo on our website, or request marketing content
through third party websites, the forms you complete or the emails you send may
include information about you, such as your full name, your email address, the
organisation on behalf of whom you are contacting us, a general or personal
phone number and your enquiry.

Sample Solutions’ or Sales.Rocks’ Online Client Platform: In order to provide a
Sample Solutions Client with access to our platform and enable them to access
our services, we collect the full name, email address, phone number and password
of each individual authorised by such client to access the platform.

Analytics on the Website and the Platform: Our website and online client
platform uses cookies and other mechanisms to collect and log analytical
information, to help analyse use, to compile statistical reports on use of our
website and to improve our website and marketing. To find out more about the use
of cookies and adjust your cookie preferences, please see our cookie policy
here.

* Information you provide to us:

We process personal information that you actively and knowingly provide to us
(e.g. your first name, last name, email address, telephone number) if you submit
an RFQ, sign up to our newsletter or through our chat).

We will inform you each time which information is required so you can choose to
use our services or not. If you choose not to provide us with certain
information you may not be able to register with us or take advantage of some of
the features we provide.

* Log data

Whenever you visit our site, we may collect information that your browser sends
to us which is called log data. This data may include information such as your
IP address, browser version, access times and dates and other related
statistics. Additionally, we use log data including your IP address for security
purposes such as whitelisting, prevention and recognition of attacks and
malware.

* number of visits to our website;
* pages visited while at the website and time spent per page;
* page interaction information, such as scrolling, clicks and browsing methods
(using heatmaps);
* referring websites where visitors have come from and where they go
afterwards;
* page response times and any download errors; and
* other technical information relating to end user device, IP address or
browser or browser plug-in.

Sample Solutions does not seek to collect any non-business-related data such as
date of birth, home address, personal email or telephone number and Sample
Solutions does not collect sensitive personal data.

2. HOW DO WE COLLECT INFORMATION?

Information submitted or provided by you.

We collect publicly available information to the extent legally permitted under
applicable law. We may append this information to our existing information.

Our data will be:

* Accurate and kept up-to-date.
* Collected fairly and for lawful purposes only.
* Processed by the company within its legal and moral boundaries.
* Protected against any unauthorised or illegal access by internal or external
parties.

Our data will not be:

* Communicated informally.
* Stored for more than necessary to fulfil the purposes for which it was
collected.
* Transferred to organisations, states or countries that do not have adequate
data protection policies.
* Distributed to any party other than the ones agreed upon by the data’s owner
(exempting legitimate requests from law enforcement authorities).

Sales.Rocks B2B Database: Sample Solutions gathers current and historic business
contact data. The data collected about individuals on the Sales.Rocks platform
consists of:

* Name;
* Employer Company & Company Details;
* Previous employment history;
* Office Location (Country, City & Postcode);
* Business Telephone Number;
* Skills Set;
* Company Business Email Address;
* Contact Business Email Pattern with Probability scores;
* Job Title.

We also hold data in respect of your employer company such as its name, alias,
size, industry, website, web technologies used, and industry. Where you have
moved jobs, we may hold your previous employers and previous titles.

In order to be able to link back info to specific email addresses we make use of
hashes of email addresses. Once emails are generated temporarily (e.g. via the
most likely email format of a company in combination with first name and/or
surname), we generate hashes and store these with the suggested format. Hashing
is generating a value or values from a string of text using a mathematical
function. In our case we use the hashes for storing instead of the actual email
address. There are instances where users want to look up additional information
based on provided email addresses. We would then hash these emails in the same
way to allow a search with our database.

In order to provide certain aspects of its services, Sample Solutions requires a
full name and company domain to be recorded against profiles in its database. We
do not store the contact email address but only the suggested pattern. Where
Sample Solutions does not have the business email address of a profile from
public sources, it may generate a business email address based on the email
address structure understood to be implemented by the employer company.

The majority of the personal data we collect about you comes from publicly
available sources such as from business and employment-oriented social networks,
recruitment websites and company websites.

3. HOW WE USE PERSONAL DATA

* We collect personal data for market research purposes to help our clients
improve their products, services or the way they conduct their business.
* Personal data will only be kept or used by us for the purposes listed in our
Privacy Policy.
* You may choose to obtain access to, or to correct your personal information
at any time. Similarly, you may withdraw your consent to processing your
personal data at any time (in which case we will delete your personal data).
In order to effect any of these, please contact us using the details below.

4. PROCESSING GROUNDS

We process personal data based on four different legal grounds.

4.1. CONSENT AS A LEGAL GROUND FOR LAWFUL PROCESSING

In some instances, Sample Solutions processes a data subject’s data with given
consent. Your consent may be obtained by third parties on Sample Solutions
behalf. You have the right to withdraw such consent at any time and we will
cease to process data after consent is withdrawn. Examples for consent is when
you have opted-in for being contacted by our team, subscribed to a newsletter,
engaged with us via chat or have signed up to one of our platforms.

4.2 CONTRACTUAL NECESSITY AS A LAWFUL BASIS FOR PROCESSING

Sample Solutions may process your data to comply with our legal and regulatory
obligations e.g. preventing, investigating and detecting crime, fraud or
anti-social behaviour and prosecuting offenders, including working with law
enforcement agencies.

4.3 CONTRACTUAL NECESSITY AS A LAWFUL BASIS FOR PROCESSING

GDPR Recital 40 mentions ‘the performance of a contract to which the data
subject is party or in order to take steps at the request of the data subject
prior to entering into a contract’ as a legitimate basis of lawful processing
and GDPR Recital 44 simply states that processing should be lawful where it is
necessary in the context of a contract or the intention to enter into a
contract. Therefore we may process your data where we have a contract with the
individual and we need to process their personal data to comply with our
obligations under the contract.

4.4 LEGITIMATE INTEREST

Sample Solutions processes personal data when it is in our or our clients’
legitimate interest to do so and when these interests are not overridden by the
interests or fundamental rights and freedoms of the data subject. Our and our
clients’ legitimate interests include: having information about potential
business customers or finding suitable survey respondents organised in one
searchable database, being able to retrieve to accurate, updated and complete
information, being able to identify a contact that holds a certain role within a
B2B company;, enabling clients to only reach out to relevant contacts, being
able to generate and contact potential B2B leads in order to undertake forms of
B2B research or B2B marketing, having access to aggregated statistical insights
for the purpose of understanding patterns and trends, being able to receive
statistical data on country, industry or employee size level.

Our Services are designed to help Users and vendors (e.g. HR professionals, B2B
partners, sales platforms) validate and verify contact information and to find
business profiles they seek in order to interact with relevant Contacts ,
through access to business profiles retained in the Sales.Rocks database
(“Sales.Rocks Database”).

The information provided by Sample Solutions BV is not directly created by
sample Solutions BV but rather is retrieved from the web, public sources or from
the contribution of relevant data from other users and business partners.

GDPR Recital 47 also states that the processing of personal data for direct
marketing purposes may be regarded as carried out for a legitimate interest.

Sales.Rocks Database

The Business Profiles we collect from publicly available sources and from our
trusted business partners are stored in the Sales.Rocks Database. Our algorithms
process this information in order to identify the most up-to-date information
related to each profile. In addition, The Sales.Rocks Database includes Business
Profiles relating to individuals, which were lawfully obtained by Sales.Rocks
from business partners who own established and legitimate directories or from
publicly available sources. We may use and share Business Profiles with our
Users when they use our Plugin online for the purpose of validating and
authenticating online identities by finding relevant data related to a specific
individual. We may also disclose to our vendors and business partners (or permit
their access to) Business Profiles retained in the Sales.Rocks Database for the
purpose of ensuring that their current data is up to date, enriching it and
allowing our partners to obtain relevant Business Profiles for employment,
commercial and business opportunities. If you prefer that we will not share your
Business Profile with our Users, vendors or business partners, you may opt-out
by filling in your relevant details here. In this case, we shall not continue to
use or disclose your Business Profile. To learn more about our commitment to
respect your rights in accordance with applicable privacy and data protection
regulations, please see “Your Rights Regarding Your Personal Information” below.
The following information is not collected to the Sales.Rocks Database: any
information which is shared with us by our Users when downloading or using our
Plugins, or accessing and registering on our Site. Specifically – If a User
chooses to connect its with the CRM or Email account to the Sales.Rocks App,
Sales.Rocks will not collect information associated with such use In order to
provide our service and match the relevant information from our database with
applicable profiles Users view on supported sites, we need to read certain words
(such as full name and company name of the Contacts) We store the data in our
servers temporarily and delete it after providing the Users with the service.
This data is not added to our database. Sales.Rocks does not store browsing
history or data.

5. WITH WHOM DO WE SHARE THE DATA?

We will share your information with the following:

5.1 OUR COMPANIES

Access to personal data within Sample Solutions and our group of companies is
restricted to those individuals who have a need to access the information for
our business purposes.

5.2 OUR CLIENTS

We may share personal data with our clients as part of the offering of our
services. Sample Solutions provides limited access to its database. Our clients
may use the data to contact individuals on their business telephone, at their
business email address, through other electronic mail or through targeted
display ads on social networks in order to market products and/or services. For
the purpose of market research they can also contact individuals using randomly
generated phone numbers (RDD).

Please note that in making available the data to its clients, Sample Solutions
is processing such data as a processor on behalf of the client, who is acting as
the controller. Clients will likely have their own privacy policies and opt-out
options, and we recommend you review them. Where Sample Solutions has made
personal data available to its clients, the client privacy policy should list
Sample Solutions as a data source.

5.3 SUPPLIERS, SUBCONTRACTORS, SERVICE PROVIDERS

We keep your information confidential, but may disclose it to suppliers or
subcontractors insofar as it is reasonably necessary for the purposes set out in
this privacy policy. However, this is on the basis that they have agreed to
safeguard this information.

This includes external third-party service providers, such as accountants,
auditors, experts, lawyers and other outside professional advisors; IT systems,
support and hosting service providers; technical engineers; data storage and
cloud providers and similar third-party vendors and outsourced service providers
that assist us in carrying out business activities.

5.4 RESELLERS

Sample Solutions works with resellers in various countries. They can potentially
receive access to part of the database.

5.5 GOVERNMENT AUTHORITIES

In addition, we may disclose your information to the extent that we are required
to do so by law (which may include to government bodies and law enforcement
agencies); in connection with any legal proceedings or prospective legal
proceedings; and in order to establish, exercise or defend our legal rights
(including providing information to others for the purposes of fraud
prevention).

5.6 POTENTIAL ACQUIRERS OR INVESTORS

If we are involved in a merger, acquisition, or sale of all or a portion of our
assets, you will be notified via email, account message and/or a prominent
notice on our website of any change in ownership or uses of this information, as
well as any choices you may have regarding this information.

6. DATA STORAGE, SECURITY AND TRANSFER OF DATA

6.1 WHERE IS THE DATA STORED?

Information including without limitation, personal information is primarily
stored on servers and systems located in the EU, which servers are licensed,
owned, and/or maintained by or on behalf of Sample Solutions. We are using the
Amazon AWS cloud with our website and platforms being hosted in either Frankfurt
or Dublin.

6.2 SECURITY

Your personal information is treated as strictly confidential and we have taken
appropriate technical and organisational security measures against loss and
unlawful processing of such information.

As a company that works in this field, Sample Solutions highly values system
security and data safeguard. Our systems require identity assurance, visible
trust, and strong protection and therefore Sample Solutions security policies
include data encryption, pseudonymization, firewalls, malware protection,
intrusion detection, safe data storing, SSL security certificates and reliable
web hosting.

Sample Solutions is ISO 27001 certified and receives a yearly audit on data
security and data protection as well.

Please be aware that, although we endeavour to provide reasonable security for
information we process and maintain, no security system can prevent all
potential security breaches.

6.3 TRANSFERRING DATA

Market research is a tool used by all sorts of organisations to obtain feedback
from customers, members, potential customers and other stakeholders and our main
goal is to provide sample and services to support the market research industry
and give an extensive range of services from sample delivery to data collection,
analysis, and research delivery to bring our customers fresh marketing insights.

The information collected in a research context may be used to plan new products
or services, gauge customer/member satisfaction, measure awareness of products
or services, or to test reaction to products, services or communications.

We may occasionally collect information that is legally considered more
sensitive i.e. “Sensitive Personal Information”. In such instances, we will
fully comply with legal restrictions on the collection, storage, use and
transfer of such information.

In some circumstances, in order to gain your participation in Internet-based,
telephone or in person survey research, we may transfer your name and email
address or your name and telephone number to a marketing research field service
facility, or to a company that operates an

Internet-based research platform. Before doing so we will ensure that the third
party provides and agrees in writing to provide an adequate level of protection
and will not use it for any other purpose.

All of our data is delivered via our own platform where we host the data on a
dedicated server.

You may withdraw your consent to processing your personal data at any time by
contacting us using the details below.

Links to Other Sites

Our service may contain links to other sites. If you click on a third-party
link, you will be directed to that site. Note that these external sites are not
operated by us. Therefore, we strongly advise you to review the Privacy Policy
of these websites. We have no control over and assume no responsibility for the
content, privacy policies, or practices of any third-party sites or services.

7. CLIENT INFORMATION

We treat all information we receive from clients as confidential and do not use
the information for any purpose other than to fulfill our obligations to them.
We keep client information secure at all times and prevent the misuse and
unauthorized disclosure of it by our employees or any third parties.

8. CHILDREN AND MINORS

Our site and services are directed to the general public. We do not knowingly
collect Personal Information from children under sixteen years of age.

9. HOW LONG DO WE RETAIN PERSONAL INFORMATION?

We will retain your Personal Information for the period necessary to fulfil the
purposes for which it was collected and as required for business or legal
purposes unless a longer retention period is required or permitted by law.

If you withdraw your consent to our processing your personal data, we will
delete the personal data concerned at that point and will not keep a copy of it.
Your right to withdraw your consent is dealt with in more detail below.

10. CONDITIONS FOR CONSENT

Where processing is based on consent, the data subject shall have the right to
withdraw his or her consent at any time. The withdrawal of consent shall not
affect the lawfulness of processing based on consent before its withdrawal. You
may withdraw your consent for us to collect, use or disclose your personal data
by giving us written notice via the web form placed on the Privacy Center page.

FAQ

11. WHICH RIGHTS DO I HAVE AS A DATA SUBJECT?

You always have the following rights set forth under the applicable law:

* The right to get transparent information about the processing of your
Personal Information;
* The right to get access to your Personal Information.
* The right to rectify inaccurate Personal Information concerning you and to
get information about any rectification.
* The right to erase Personal Information concerning you and to get information
about any erasure.
* The right to restrict the processing of Personal Information concerning you
and to get information about any restriction.
* The right to receive Personal Information you provided to us (and which
concerns you) and transmit this received Personal information to another
provider.
* The right to object to any data processing that is based on our legitimate
interest.
* The right not to be subject to a decision solely based on automated
processing including profiling.
We respond to all inquiries within thirty days.

12. CAN I SEE AND/OR CORRECT INFORMATION ABOUT ME?

Yes, you can. We allow individuals to see and correct the data we have about
them. Please send us such requests through the Privacy Center page.

13. HOW CAN I ACCESS MY INFORMATION?

You may access the information we collect from or about you in order to review,
edit or delete such information, or you may exercise your right to opt-out from
communications from Sales.Rocks, by filling out the request form on our website,
on the Privacy Center page.

14. HOW CAN I OPT-OUT?

You may opt-out by:

* Clicking on the unsubscribe link contained in any e-mail communication
received from Sales.Rocks
* Filling out the request from on the Privacy Center page
* Using our GDPR Module on the Sales.Rocks Platform

EU RESIDENTS

Respectful to the GDPR, Sales.Rocks will notify every individual about their
contact data held in the Sales.Rocks database via the email address held in the
database with a notice detailing the information on that person, the purpose for
which this data is used including the rights a person has to request access or
remove data from the Sales.Rocks database.

This process is done automatically, when the contact information about the
persons enters the database, and there is no need to request it previously to
your notice.

If an individual is not sure about their data held in the Sales.Rocks database,
a request for this information can be sent manually via the Sales.Rocks Privacy
Center.

15. LEGAL PROCEEDINGS

We may disclose your personal data if required to do so by law in order to (for
example) respond to a subpoena or a request from law enforcement, a court or a
government agency (including in response to public authorities to meet national
security or law enforcement requirements) or in good faith in the belief that
such action is necessary to:

* Comply with a legal obligation.
* Protect or defend our rights, interests or property or that of third parties.
* Prevent or investigate possible wrongdoing in connection with the services.
* Act in urgent circumstances to protect the personal safety of users of the
services or the public.
* Protect against legal liability.

16. DOES USING SAMPLE SOLUTIONS MEAN THAT I HAVE A “LEGITIMATE INTEREST” TO
REACH OUT TO EU DATA SUBJECTS?

Unfortunately the answer is no. You are ultimately responsible for how you use
data collected from its own customers or from a 3rd party vendor, such as Sample
Solutions.

It remains the responsibility of a customer, as the data controller, to ensure
that it has a legal basis to use that information and any required consent to
send marketing, market or social research or other communications to the
individual. We rely on our Customers to adhere to their own responsibilities as
far as how they communicate with customers/prospective customers.

17. FOR RESIDENTS OF CALIFORNIA

Your Rights Under the California Consumer Protection Act of 2018 (“CCPA”)

Pursuant to the California Consumer Protection Act of 2018 (“CCPA”), and subject
to certain exceptions and limitations, Californians can contact Sample Solutions
to exercise the rights described below with respect to certain personal
information that Sample Solutions holds about them. To the extent those rights
apply to you, they are described below. Sample Solutions also handles certain
personal information on behalf of Sample Solutions customers. You should contact
those customers to exercise any rights you may have with respect to that
personal information.

Right to Know About Personal Information Collected, Disclosed, or Sold

You have the right to request that we provide you with details about the
personal information we collect, use, disclose and sell. You can submit a
verifiable consumer request by contacting us via ccpa@sample.solutions. Sample
Solutions reserves the right to verify your identity to our satisfaction,
including by asking you to log into your account if you have one.

You are entitled to receive the following:

* The categories of your personal information that Sample Solutions has
collected in the preceding twelve months.
* The categories of sources from which that information was collected.
* The business/commercial purpose for the collection or selling.
* The categories of third parties with whom Sample Solutions shares personal
information.
* The specific pieces of personal information Sample Solutions has collected
about you (subject to some exceptions).
* Because Sample Solutions has disclosed or sold (as those words are defined in
the CCPA) personal information to third parties in the last twelve months,
you are also entitled to receive the categories of personal information that
Sample Solutions has disclosed or sold in the past twelve months.

Right to Request Deletion of Personal Information

You have the right to request deletion of the personal information we have
collected about you (subject to some exceptions). You can submit your request as
described above, and we reserve the right to conduct the verification described
above.

Right to Non-discrimination for the Exercise of a Consumer’s Privacy Rights

You have the right not to receive unlawful discriminatory treatment by Sample
Solutions for the exercise of your privacy rights under the CCPA.

Right to Opt-Out of the Sale of Personal Information

You have the right to opt-out of the sale of your personal information by Sample
Solutions. You can submit a verifiable consumer request by emailing
ccpa@sample.solutions.

List of Categories of Personal Information to be Collected and May Have Been
Sold or Disclosed and Categories of Personal Information Collected

Sample Solutions does not directly collect personal information but rather
generated personal phone numbers via random digit dialing.

The categories of personal information we may collect include:

“Identifiers” such as

* Telephone number(s) (including home, cell, and/or business telephone
numbers).
* Demographic information.

All of the information above is collected for the purposes of market research.
In CCPA terms, these purposes, which are described further in that section of
our Privacy Policy, include but are not limited to the following examples:

* Undertaking internal research for technological development and
demonstration.
* Undertaking activities to verify or maintain the quality or safety of
services and devices, and to improve, upgrade, or enhance services and
devices; and
* Facilitating the operational purposes of Sample Solutions or our service
providers.
* Categories of Personal Information that May Have Been Sold.
* Sample Solutions sold all of the above categories of personal information in
the last twelve months.
* Categories of Personal Information that Were Disclosed.

These rights for the residents of California are covered by the CCPA (California
Consumer Privacy Act) and therefore Sales.Rocks has obliged to enable California
residents to exercise their rights with request options for access and removal
from our database through our privacy center.

Sample Solutions disclosed all of the above categories of personal information
in the last twelve months.

18. FOR RESIDENTS OF CANADA

Your Rights Under the Personal Information Protection and Electronic Documents
Act 2000 (“PIPEDA”)

Pursuant to the Personal Information Protection and Electronic Documents Act
2000 (“PIPEDA”), and subject to certain exceptions and limitations, Canadians
can contact Sample Solutions to exercise the rights described below with respect
to certain personal information that Sample Solutions holds about them. To the
extent those rights apply to you, they are described below. Sample Solutions
also handles certain personal information on behalf of Sample Solutions
customers. You should contact those customers to exercise any rights you may
have with respect to that personal information.

Right to Know About Personal Information Collected, Disclosed, or Sold

You have the right to request that we provide you with details about the
personal information we collect, use, disclose and sell. You can submit a
verifiable consumer request by contacting us via pipeda@sample.solutions. Sample
Solutions reserves the right to verify your identity to our satisfaction,
including by asking you to log into your account if you have one.

You are entitled to receive the following:

Right to Request Deletion of Personal Information

List of Categories of Personal Information to be Collected and May Have Been
Sold or Disclosed and Categories of Personal Information Collected

Sample Solutions does not directly collect personal information but rather
generated personal phone numbers via random digit dialling.

The categories of personal information we may collect include:

“Identifiers” such as

* Telephone number(s) (including home, cell, and/or business telephone
numbers).
* Demographic information.

All of the information above is collected for the purposes of market research.
In PIPEDA terms, these purposes, which are described further in that section of
our Privacy Policy, include but are not limited to the following examples:

These rights for the residents of Canada are covered by the PIPEDA (Personal
Information Protection and Electronic Documents Act) and therefore Sales.Rocks
has obliged to enable Canada residents to exercise their rights with request
options for access and removal from our database through our privacy center.

Sample Solutions disclosed all of the above categories of personal information
in the last twelve months.

19. GOOGLE USER DATA

The Sales.Rocks Platform (app.sales.rocks) has the option to integrate with the
user’s Gmail account in order to enable email sending via the Gmail API Service.
The information stored on our end, with given permission by Google, is the email
address connected to the Sales.Rocks account, the access token and outbox
information on the sent emails through the Sales.Rocks Email Sequences Module.
This information is only used to provide you with the following services:

* Sending Emails on your behalf through the Sales.Rocks Platform, Email
Sequences Module;
* Tracking of opens, clicks, bounce rate, out-outs, number of messages sent to
an email address for statistical purposes and reports.

The Gmail inbox option for incoming emails is not integrated with the
Sales.Rocks Platform, meaning we do not store incoming emails from the Email
Sequences. The only information about incoming emails are responses, which are
tracked with an analytical algorithm. The content of the incoming emails is not
read nor stored on the Sales.Rocks Platform.

We do not have insight, nor access to your general Gmail inbox, and are not able
to read nor store sent emails other than the ones sent from the Sales.Rocks
Platform through the Email Sequences Module.

You can revoke access to your Gmail account from the Sales.Rocks Platform
anytime in the settings tab of the Email Sequence Module.

If you revoke your access, we will not be able to further send out emails from
the Sales.Rocks Platform through your Gmail account, and all of the stored data
will be deleted upon your request.

We do not share nor pass on any of your data to third parties.

Disclosure

Sales.Rocks use of information received from Google APIs corresponds to Google
API Services User Data Policy, including the Additional requirements for
Specific API Scopes.

20. UPDATES TO THIS PRIVACY POLICY

This Privacy Policy may be updated periodically and without prior notice to you
to reflect changes to Sample Solutions’s practices and procedures set forth
herein. In the event of any updates or changes to this Privacy Policy, Sample
Solutions will post a prominent notice on Sample Solutions website(s) to notify
you of any significant changes.

Data Protection Officer:

Sample Solutions has appointed a DPO to provide an oversight of our data
protection program.

For any data protection questions or concerns please visit our Privacy Center
page and fill out the request form.

You have the right to ask us not to process your personal data for marketing
purposes. You can exercise your right to prevent such processing at any time by
contacting our DPO.

Contact Information:
Address: Stationsplein 45 1st Floor (Unit D1.119.2) Entrance D, 3013AK Rotterdam
The Netherlands
Phone: +31 10 310 4085

The Managing Director and Management Team of Sales.Rocks have established this
quality policy and along with all the employees of this company, are fully aware
of their responsibilities and their individual contributions to the quality
management system and share a common aim to achieve client satisfaction.

Sales.Rocks aims to excel in international telephone sampling. To achieve this,
Sales.Rocks utilizes a stringent training and instruction process for the sales,
marketing, data and web development teams, and well-trained staff to be able to
meet the goals.

Our mission is continuous improvement and enrichment of our talent, knowledge,
and expertise for driving value for each client by creating the ultimate
customer experience and delivering top-notch B2B samples.

Sales.Rocks is committed to delivering high quality services which fully meet
customers’ requirements at all times. We aim at building long-term, mutually
beneficial relationships with our worldwide customers by understanding their
specific needs and being flexible in offering solutions that meet their
expectations.

We are committed to continuous improvements in compliance which we achieve by
carrying out internal audits, client satisfaction surveys and quality management
reviews in order to identify areas of nonconformity, but also to monitor,
measure and establish new objectives towards improving our services and business
performance.

We want all our employees to be committed to quality and to act accordingly, as
we recognize that it is our responsibility, from top management down, to provide
all personnel with the means and the motivation to do so.

Sales.Rocks will continue to make quality a fundamental part of our policy and
maintain our reputation for honesty and integrity by ensuring that these
principles are reflected throughout the organization. The Company’s Management
Team will ensure that this policy statement is briefed, understood and
implemented at all levels within the company.

Sales.Rocks complies with the CCPA by enabling California residents to request
removal of their personal data from the Sales.Rocks database and by that to
opt-out from selling their personal information.

WHAT IS CCPA?

The California Consumer Privacy Act (CCPA) is a statute that protects and
regulates privacy rights and ensures consumer protection for residents of
California, The United States.

The CCPA applies to any business, including any for-profit entity that collects
consumers’ personal data, which does business in California, and satisfies at
least one of the following thresholds:

Has annual gross revenues in excess of $25 million;
Processes, buys, accesses, or sells the personal information of 50,000 or more
consumers or households; or
Earns more than half of its annual revenue from selling consumers’ personal
information.

What refers to Sales.Rocks by the definition from the CCPA for “sell”?

Sales.Rocks collects publicly available data about professionals that are
covered by the CCPA for personal information. The data collected on a person is
a publicly available personal profile that is shown to the Sales.Rocks users on
the Sales.Rocks Platform, extension or via other APIs.

The full contact profiles on the Sales.Rocks Platform might also include other
information collected from other websites and other available sources. These
profiles include information identified in the CCPA as name, email address,
employment history.

I’m a California resident, how can I remove my data from Sales.Rocks?
If you have found information about you distributed by Sales.Rocks you can use
the data request options from our privacy center to request access or removal
from our database.

In that case, your request will be processed and all information about you
concerning your privacy will be removed from the database, thus not shown to
Sales.Rocks users, nor processed or used further.

You can use our toll-free number for any concerns or data removal requests:
+1 833 591 1249

* COMPANY

+31 10 310 4085
Stationsplein 45, 3013 AK, Rotterdam

VAT: 855890824B01
CofC No. 81599919

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