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Corporate Investor
 * Products
   Experience Platform
   
   
   AVAYA ONECLOUD
   
   Create in-the-moment experiences with this AI-powered experience platform.
   
   Contact Center
   
   
   AVAYA ONECLOUD CCAAS
   
   Connect your employees to your customers across the channels they use most.
   
   Private Cloud
   
   
   AVAYA ONECLOUD PRIVATE
   
   Find a cloud that’s flexible, secure, and entirely dedicated to your
   organization.
   
   Services
   
   
   AVAYA SERVICES
   
   Rely on our team of experts to help you get the most from your investment.
   
   Communication & Collaboration
   
   
   AVAYA ONECLOUD UCAAS
   
   Serve customers better with employee experiences that boost productivity and
   collaboration.
   
   
   AVAYA CLOUD OFFICE
   
   Call, meet, message, and more—all in one app.
   
   
   AVAYA SPACES
   
   Connect people, tasks, tools, and more in a customizable app built for
   immersive collaboration.
   
   Communications Integration
   
   
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   Automate and personalize business processes with prebuilt or customized apps.
   
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   Deliver effortless experiences for customers and employees at every
   touchpoint.
   
   
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   The right remote work solutions deliver a cohesive employee experience.
   
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 * Resources
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   Engage with us in an immersive and interactive experience—on site, virtually,
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   SUPPORT
   
   Access a full range of information and assistance for your Avaya solution.
   
   
   AVAYA LEARNING
   
   In person or online, gain a full understanding of your Avaya solution and its
   capabilities.

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 * 中文
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Corporate Investor

Contact Center

 * Avaya OneCloud CCaaS
 * Features
 * Demos
 * Packages
 * Planning for Success
 * ...

Get in Touch


COMPARE PLANS



 * Avaya OneCloud CCaaS
 * Features
 * Demos
 * Packages
 * Planning for Success

Join Avaya at GITEX GLOBAL 2022 |

Find Out More




AVAYA ONECLOUD CCAAS



Realize Your Customer Experience Vision



Access DemosExplore Packages






EMPOWER CUSTOMERS AND EMPLOYEES ALIKE

Avaya OneCloud CCaaS makes it easy to connect everything—voice, video, chat,
messaging, and more—to deliver effortless experiences for customers and
employees at every touchpoint. And it brings together teams, resources, and
insights to maximize contact center performance and experiences.



https://www.avaya.com/en/documents/gated/messaging-v3.json



FEATURES TO CREATE CONNECTED EXPERIENCES

 * Proactive Automation and Service: Always-on customer service made easy with
   predictive AI-powered tools.
 * Smarter Self-Service: Intelligent, conversational self-service that includes
   options to connect with a live agent.
 * Intelligent Routing: Customers matched with the right employees.
 * Composable Desktops: Agent and supervisor desktops customized to empower,
   inform, and deliver positive experiences for all.
 * Completely Connected Employees: Combined communications that bring together
   your front and back offices.


Explore Features



VENTANA RESEARCH NAMES AVAYA EXEMPLARY VENDOR IN AGENT MANAGEMENT

Ventana recognizes Avaya’s exceptional ability in Product Experience and
Customer Experience that empowers employees to deliver extraordinary
experiences.

Download the Report



WHAT CUSTOMERS ARE SAYING

Check out Avaya OneCloud CCaaS ratings from independent review site TrustRadius.

Key tool for customer support agents
May 11, 2022

Avaya helped make the starting process of working in customer service 100%
easier. 

It improves the capability of the agent to offer quick and efficient customer
support by accessing the platform in fewer steps. By identifyi... 

It allows the user to find everything in a single place and is intuitive enough
to learn to use it fairly quickly, even with not a lot of gu... 


Authenticated ReviewerEmployeeOutsourcing/Offshoring | 1001-5000 employees
Read full review
A Good Contact Center Call and Communication System
Jan 26, 2022

Avaya is one of the main tools used within our company when it comes to
communicating with customers. 

Awaya allows us to contact customers, transfer them to other agents to combine
information and be able to perform the service successfully a... 

But communication with our customers has improved a lot because of the
practicality and speed that the system has and allows us to have a fl... 


Authenticated ReviewerTechnicianTelecommunications | 1001-5000 employees
Read full review
Avaya OneCloud CCaaS is the software you need for your business
Jul 14, 2021

Customer satisfaction is a priority in our company, and Avaya is getting the job
done. 

Avaya OneCloud CCaaS is used in the whole organization delivering good results
so far. It addresses multiple issues and it's very effective... 

Since we started using Avaya OneCloud CCaaS, we've noticed a big improvement in
every area of our company, which is easy-to-use and user-fri... 


Maria LopezInformation Technology Audit ManagerWalmartConsumer Services |
1001-5000 employees
Read full review
One Avaya, One Solution!
Jul 13, 2021

Avaya OneCloud CCaaS it's a great tool in many aspects, but in terms of being a
multidisciplinary solution, it simply rocks! 

This allows our company to build a true call center on the cloud, just like
cloud customer service. 

The fact that Avaya OneCloud CCaaS natively integrates with other tools to
quickly build personalized solutions for my customers has definit... 


Authenticated ReviewerEmployeeInformation Technology & Services | 1-10 employees
Read full review
Easy with Avaya OneCloud CCaaS
Sep 17, 2021

Avaya OneCloud CCaaS is one of the best solutions in the market as it makes your
business experience for the customers much more satisfying,... 

As rightly said, it enables businesses to handle all platforms and streamline
the process 

This is a must set up as it connects everything so well like voice and video and
[people] working from home as customer service need this fo... 


Authenticated ReviewerAccount ManagerInformation Technology & Services |
501-1000 employees
Read full review
Avaya OneCloud CCaaS one of the best
Jul 22, 2021

Avaya OneCloud CCaaS improved the flow of contacts in the department by having a
specific order of entrance, calls are taken evenly by our u... 

Streamlining our process was the best thing to ever happen to the department as
the process was simplified for the better. 

The versatility of the application improves greatly its appeal to the general
consumer as it can be easily integrated with tools from the sa... 


Authenticated ReviewerTechnicianOutsourcing/Offshoring | 1001-5000 employees
Read full review
Avaya OneCloud CCaaS All in One Review
Aug 15, 2021

Avaya OneCloud CCaaS is one of the best and reliable tools to deal with. 

Well-suited solution and I recommend it for the customers preferring the cloud
solutions. The setup, maintenance, and deployment are very ea... 

Avaya OneCloud CCaaS is a good solution that allows you to manage your customer
experience through voice, email, and social networks. It als... 


Authenticated ReviewerEngineerInformation Technology & Services | 201-500
employees
Read full review
Avaya OneCloud CCaaS
Jun 29, 2021

Since we switched to Avaya CCaaS, our dropped call rate has dropped
significantly, largely due to the reliability of this service. Our custo... 

It's easy to use and easy to integrate against many other solutions for data
visualization and data analysis or digital phones. 

Being able to go back and search for courses or have a support team is a great
and valuable feature. Integrate everything together so that c... 


Authenticated ReviewerTeam LeadOutsourcing/Offshoring | 5001-10,000 employees
Read full review
Avaya OneCloud CCaaS Vs 8x8
Jun 17, 2021

Avaya OneCloud CCaaS having everything in one system is an amazing and ideal way
to have our company run. Having a good messaging system on... 

Having everything built in to one has made communication stronger and less
cluttered because everything is organized. 

Avaya OneCloud CCaaS is perfectly suited in any call center company. It is
exactly what is needed with the ease of a top tier VoiP. 


Authenticated ReviewerProfessionalInformation Technology & Services | 51-200
employees
Read full review
Avaya OneCloud CCaaS: Everything in one platform!
Jun 17, 2021

Avaya OneCloud CCaaS is a tool that allows you to manage the platform with
voice, email and social networks, allows you to optimize communic... 

Avaya OneCloud CCaaS an incredible tool for day-to-day management. 

It is a great data precision and measurement tool. 


Authenticated ReviewerBoard MemberRestaurants | 51-200 employees
Read full review
Avaya OneCloud CCaaS review
Jun 17, 2021

Avaya OneCloud CCaaS has had a favorable impact on my company since it offers a
quick solution to our clients and best of all they can do it... 

Increase agent performance in real time. Boost employee productivity so they can
record end calls to extreme, take screenshot and quality ma... 

Avaya OneCloud CCaas offers a phenomenal customer experience, through different
communication channels. 


Authenticated ReviewerExecutiveConsumer Services | 201-500 employees
Read full review
Avaya OneCloud CCaaS: Amazing Cloud, Amazing people.
Jul 8, 2021

Avaya is a wonderful platform that makes one department's life and call handling
so much easier. 

Amazing uptime with little to no interruptions. 

It has increased the quality and speed of communications while being super
customizable and easy to use. 


Authenticated ReviewerRepresentativeOutsourcing/Offshoring | 1001-5000 employees
Read full review
Avaya One Cloud CCaaS - Easy, simple Contact Center Solution
May 5, 2021

It helps us a lot as now we can make calls using this, can arrange callbacks,
record calls for auditing purpose, email customers. 

We use it to attend internal calls to the finance and accounting
department. This is getting used in other departments as well for answering... 

It provides an amazing tool to manage the calls to the departments - both
inbound and outbound. 


Authenticated ReviewerExecutiveFinancial Services | 10,001+ employees
Read full review
Avaya OneCloud CCaaS Review
Jul 15, 2021

Avaya OneCloud CCaaS has enabled our business to handle all our communications
needs, it offers email, social media, and voice but we mostly... 

I would definitely recommend Avaya OneCloud CCaaS if asked by a colleague or by
a customer, it has a good employee statistic track and it's... 

Avaya OneCloud CCaaS it's a great match with many telecommunication software but
I prefer to mention some data transformation and presentati... 


Authenticated ReviewerEmployeeInformation Technology & Services | 1-10 employees
Read full review
Avaya OneCloud CCaaS Review
Apr 29, 2021

It is good for all type[s] of contact center. Easy to setup and manage via
browser. It has many components which provides different services... 

Well suited for contact center. Really helpful in pandemic where user[s] are
working from their home and can easily connect with each other. 


Authenticated ReviewerEmployeeComputer Software | 10,001+ employees
Read full review
A comeback for Avaya with Avaya OneCloud CCaaS
Apr 6, 2021

Doing chat, email, social and calls from a simple platform like Avaya OneCloud
CCaaS can make it the customer's choice and can pose a big co... 

I think Avaya has been a market player when Cisco was not strong and it knows
how to deliver reliable product and hence we can rely on OneCl... 

Avaya OneCloud CCaaS is easy to use and has a clean and simple dashboard unlike
Webex where a central console is there where there are 1000... 


Authenticated ReviewerProfessionalTelecommunications | 10,001+ employees
Read full review
Avaya Call Center Review
Feb 18, 2019

Smooth and seamless interactions with customers become a reality as agents can
easily add personalization elements to their interactions by... 

The Avaya system is the best in the industry and there are many options
available to meet your needs. The system is extremely easy to use an... 

It is very efficient at call centers since you can hear clearly without any
interruptions or any static on the line. 


Hammad Bin IdreesCall Center ManagerGoto.com.pkConsumer Goods | 501-1000
employees
Read full review




REAL-WORLD STORY: HOW TO MEET UNIQUE CUSTOMER NEEDS



See how Cadence, a premier business process outsourcer in Scotland, uses Avaya
OneCloud CCaaS to meet the varying needs of its customers.







WHAT IS CCAAS?

Learn what Contact Center as a Service (CCaaS) is and isn't, what it does, and
how it's managed. Find out about CCaaS capabilities and how to choose the
correct vendor.

Read the Blog



WHY YOU SHOULD CONNECT YOUR EMPLOYEE AND CUSTOMER EXPERIENCES

You know employee skill and enthusiasm are huge factors in delivering great
customer service. Bring together your employee and customer experiences—you’ll
see empowered teams providing personalized attention and immediate satisfaction
to customers. Now, that’s a win-win.

Automation Improves Customer and Employee Experiences5 Reasons to Connect
ExperiencesAvaya Cloud Office Changes CommunicationsExplore the Possibilities
with AvayaSuccess Means Being Everywhere


--------------------------------------------------------------------------------

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