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 * Products
   
   
   SOFTWARE
   
   
    * FRESHSERVICE
      
      Modern and intuitive IT and business team management Freshservice
   
   
    * FRESHDESK
      
      Delight customers and agents with effortless service and support Freshdesk
   
   
    * FRESHMARKETER
      
      Personalize your marketing with simple, powerful automation. Freshmarketer
   
   
    * FRESHCHAT
      
      AI-powered bots and live chat and across every messaging channel Freshchat
   
   
    * FRESHSALES
      
      Boost sales and productivity with a unified CRM Freshsales
   
   
   SOLUTIONS
   
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   WHAT’S NEW
   
   Q2 ’23 Launch: Virtual Event—See the future on June 22
   
   Join our executive team as we unveil our latest AI-powered innovations.

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Freshservice
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   Freshservice
   Modern and intuitive IT and business team management Freshservice
   Freshdesk
   Delight customers and agents with effortless service and support Freshdesk
   Freshmarketer
   Personalize your marketing with simple, powerful automation. Freshmarketer
   
   
   
   AI-powered bots and live chat and across every messaging channel Freshchat
   Freshsales
   Boost sales and productivity with a unified CRM Freshsales
   View all products and solutions
 * Platform
   
   
   OUR PLATFORM
   
    * Overview
    * AI capabilities
    * Latest innovations
   
   
   INTEGRATIONS
   
    * App marketplace
    * Developers
    * Technical alliances
   
   Q2 ’23 Launch: Virtual Event—See the future on June 22
   
   Join our executive team as we unveil our latest AI-powered innovations.
   
   
 * Resources
   * Product Innovations
   * Case studies
   * Community
   * Training
   * Support
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 * Language: English Deutsch Nederlands Français Svenska Español (España)
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   Türkçe Pусский


MODERN, INTELLIGENT  ITSM SOLUTION 

Provide a delightful employee experience with a modern, easy-to-use, intelligent
service management solution that brings value instantaneously

Get Started for Free View Customer Stories

All Features IT Service Management


INTEGRATED SERVICE CHANNELS

Deploy customer-grade employee experiences with Freshservice. Integrate with
your collaboration tools such as MS Teams and Slack to provide modern support,
leverage AI to deflect tickets, encourage self-service, and deliver delight to
all your employees.

More about Support Channels →  




INCIDENT MANAGEMENT

Go beyond basic routing by leveraging first-in-class AI to ensure speedy service
delivery. Give your IT technicians the tool that is built with a focus on user
experience.

More about Incident Management →  




SERVICE REQUEST MANAGEMENT

Extend your service catalog beyond IT to support powerful workflows. Leverage
Freshservice Orchestration Center to automate processes across multiple systems.
Reduce manual work and ensure speedy service delivery.

More about Service Request Management →  




PROBLEM MANAGEMENT

Follow industry best practices to document root causes and deploy solutions.
Leverage powerful automations to communicate, remediate issues rapidly,
and prevent incidents from happening in the future

More about Problem Management →  

 




CHANGE AND RELEASE MANAGEMENT

Understand the full impact of changes with integrated Change Management. Pull in
contextual information from CMDB and service desk to plan, leverage change
automations to speed up change processes, and streamline the entire release
process to mitigate risk.

 More about Change Management →  




WORKLOAD MANAGEMENT

Monitor workload easily with a complete overview of all the work assigned to
your project members. Track their availability to plan incoming projects better
and manage their assignments with ease to ensure balanced workload levels and
timely completion of work.

Learn more




THE FRESHSERVICE ADVANTAGE

Robust Automations

Eliminate repetitive tasks and manual processes that lead to productivity
hurdles for your IT team and drive service efficiency using no-code workflows
and powerful automations.

Intelligent Service Management

Leverage the power of our enterprise-grade AI engine—Freddy by making smarter
service desk decisions, increasing agent productivity, and elevating employee
experiences.

Extensible Platform

Create out-of-the-box-connectors, SDKs, and API configurations to scale without
dependency on our integrated Marketplace and Neo Platform.


DON'T JUST TAKE OUR WORD FOR IT


ITSM TOOLS

Learn what Gartner has to say about the youngest tool on the Magic Quadrant


308% ROI

Learn about how customers realize their ROI by using Freshservice


LEVERAGE THE FULL POWER OF THE FRESHWORKS PLATFORM

CONTEXT DRIVEN ANALYTICS

CUSTOM APP PLATFORM

SCALABLE CLOUD

MOBILE APP

SECURE CLOUD

EXTENSIBLE APP MARKETPLACE


SEE HOW YOU CAN RIGHT-SIZE YOUR IT SERVICE MANAGEMENT QUICKLY AND EFFECTIVELY

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SUPPORT & SUCCESS

SUPPORT & SUCCESS
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COMPARE ITSM

COMPARE ITSM
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FRESHSERVICE

FRESHSERVICE
 * ITSM
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 * Blog
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TOP FEATURES

TOP FEATURES
 * ITIL
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 * Release Management
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EXISTING USERS

EXISTING USERS
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MOBILE APPS

MOBILE APPS
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CONNECT WITH US

CONNECT WITH US
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CONTACT FRESHWORKS

Contact Freshworks
 * +1 (855) 747 6767
 * sales@freshworks.com

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