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* Platform
* The evaluagent Platform
Get an overview of the evaluagent platform and see how we can help contact
centres to thrive.
Learn more
* Quality Assurance Benefit from a seamless blend of AI, automation and
human oversight to laser focus your QA process.
* Conversation Intelligence Leverage conversation intelligence to monitor
every interaction on every channel.
* Agent Improvement Deliver highly targeted, semi-automated training and
coaching programs.
* Agent Engagement Empower your agents by fostering a culture of community
and recognition.
* Product Tours Explore evaluagentCX in your own time with our self-guided
tours – no sign up required.
* Tours
* Solutions
* By Job Role
* Contact Center Director Deliver a consistently great CX by optimizing
the performance of your people, processes & costs.
* Head of Quality Acheive 100% coverage and close the loop between QA,
Coaching and Training from within one platform.
* Team Leader Deliver better coaching sessions & improve agent performance
all from one platform.
* Contact Center Agent Engage & support agents with visibility into their
own performance, feedback and gamified leaderboards.
* Business Process Outsourcers Measure, monitor and improve agent
interactions with a Quality Assurance & improvement platform, built for
BPOs.
* IT Lead Add best-of-breed automated agent improvement to your existing
tech stack with ease.
* By Challenge
* Delivering Great Service at Scale Provide a great service consistently
with a platform that grows with you.
* Reduce Attrition Agents leaving costs your business money. EvaluAgent
makes it more likely they will stay.
* Automating Compliance Automatically analyze every interaction, minimize
risk and log remedial actions with a fully auditable trail in one
centralised platform.
* Reducing Operating Costs Minimize cost, save time & improve performance
all at once.
* Increasing Conversation Coverage Improve productivity by 285% with
automation & AI.
* Increase Agent Engagement Improve motivation by providing the tools to
keep agents engaged and increase performance, customer satisfaction and
brand value.
* Pricing
* Integrations
* Resources
* Knowledge Hub Check out our blogs, guides & insights into all things QA.
* Customer Stories Find out how other brands are driving Smart Quality into
their contact centers.
* Events Join evaluagent at an upcoming event.
* Company
* About Us Learn more about how we have become the leader in QA solutions
* News & Press Read more about evaluagent in the news
* Careers Find out about working for evaluagent and our current open roles
* Partnerships Explore how our organisations could work together
* Contact Us Get in touch with our team
Book a demo Free trial
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ELEVATE AND DIFFERENTIATE YOUR CUSTOMER EXPERIENCE WITH AUTOMATED AGENT
IMPROVEMENT
Connect out of the box, customizable, AI-driven conversation intelligence from
every interaction to drive automated QA and agent improvement workflows, whilst
keeping people at the heart of your contact center.
Book a demo Tour evaluagentCX
Loved by teams and companies you know.
* 100% COVERAGE
Unlock actionable insights from every call, ticket, chat and email to drive
both a much more effective QA program and business-wide improvements.
* AUTOMATE QA
Use AI and automation to surface the 'must monitor' interactions and increase
productivity, whilst retaining human oversight and HR rigour.
* IMPROVE PERFORMANCE
evaluagent's fully integrated reporting suite and improvement workflows
enable team leaders and coaches to turn insight into improvement actions.
* ENGAGE AGENTS
With gamification and real-time access to feedback, actions, and training
records, agents are empowered to play an active part in their own
improvement.
IMPROVE THE QUALITY OF YOUR SALES AND SERVICE INTERACTIONS THROUGH AUTOMATED
AGENT IMPROVEMENT AND ENGAGEMENT.
Platform overview
Quality Assurance
Benefit from a seamless blend of AI, automation and human oversight to laser
focus your QA process.
Learn more
Conversational Intelligence
Leverage conversation intelligence to monitor every interaction on every
channel.
Learn more
Agent Improvement
Deliver highly targeted, semi-automated training and coaching programs that
improve both the agent and customer experience.
Learn more
Agent Engagement
Empower your agents by helping them understand how to improve, facilitating
ongoing targeted coaching and fostering a culture of community and recognition.
Learn more
Product Tours
SEE EVALUAGENTCX IN ACTION
Explore EvaluAgent in your own time with our self-guided tours – no sign up
required.
Take a product tour
BECAUSE GREAT EX = GREAT CX
We understand the different requirements you and your team might have when
choosing a new platform. That’s why we’ve made it easier for you to choose a
solution based on your job role. We’re consistently recognized by G2 as the
easiest QM and Improvement platform to use, now find out why.
CONTACT CENTER DIRECTOR
Deliver a consistent customer experience by optimizing the performance of your
people, processes and costs that contribute towards it.
Find out more
HEAD OF QA
Streamline your Quality Management workflows, and unlock actionable insight from
100% of your contact center interactions.
Find out more
TEAM LEADER
Deliver better coaching and improve agent performance all from one platform.
Find out more
CONTACT CENTER AGENT
Engage and support agents with visibility into their own performance,
recognition, and gamified leaderboards.
Find out more
EVALUAGENTCX SOLVES YOUR BIGGEST CONTACT CENTER CHALLENGES
Delivering Great Service at Scale
Provide great service consistently with a platform that grows with you.
Learn more
Reduce Attrition
Agents leaving costs your business money. evaluagent makes it more likely the
best ones will stay.
Learn more
Automating Compliance
Automatically analyze every interaction, minimize risk and log remedial actions
with a fully auditable trail in one centralized platform.
Learn more
Reduce Operating Costs
Minimize cost, save time and improve performance all at once.
Learn more
Increasing Conversation Coverage
Improve productivity by 285% with Automation and AI.
Learn more
Increase Agent Engagement
Improve motivation by providing the tools to keep agents engaged and increase
performance, customer satisfaction and brand value.
Learn more
Select to open video modal
“EVALUAGENT WAS ONE OF THE BEST DECISIONS WE’VE EVER MADE AS A COMPANY”
Jonas Fandrey Director at Newstel GmbH
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“EVALUAGENT IS THE MOST HOLISTIC QUALITY ASSURANCE PLATFORM ON THE MARKET
TODAY.”
Chris Eisdorfer President & Co-Founder of ECE Outsourcing
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CUSTOMER STORIES
Delivering success for more than a decade throughout Europe, North America and
Asia-Pacific. Find out more with our case studies
E TAKE QA AND COMPLIANCE TO THE NEXT LEVEL
UNLOCKING QA AND COMPLIANCE RESULTS FOR CLICKD
A STORY OF TRANSFORMATION FOR PINNACLE
INCREASING QA PRODUCTIVITY INSIDE THE SHARE CENTRE
DELIVERING CUSTOMER-FOCUSED EFFICIENCY SAVING FOR ATOS OUTSOURCING
Select to go to previous slide Select to go to next slide
See more customer stories
FURTHER READING
White Paper
CONTACT CENTER INSIGHTS TO ELEVATE CUSTOMER AND COLLEAGUE EXPERIENCE
Find out more
Guides
INFOGRAPHIC: 5 REASONS TO CHOOSE EVALUAGENT
Find out more
Blogs
IN CONVERSATION: HOW TO UNLOCK AGENT IMPROVEMENT AND PRESERVE QA INTEGRITY
Find out more
Blogs
WHY EMPLOYEE ENGAGEMENT IS YOUR BEST ATTRITION REDUCTION STRATEGY
Find out more
Visit knowledge hub
EXPERIENCE EVALUAGENTCX
See your AI-powered QA and Automated Agent Improvement Co-Pilot that uses
intelligence from every interaction to understand, elevate and differentiate
your Customer Experience at scale.
Book a demo
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updates and best practice guides.
* Column 1
* Platform
* Overview
* Quality Assurance
* Conversation Intelligence
* Agent Improvement
* Agent Engagement Software
* Product Tours
* Integrations
* Pricing
* Column 2
* Solutions
* By Job Role
* Contact Center Director
* Head of Quality Assurance
* Team Leader
* Call Center Agent
* Business Process Outsourcers
* IT Lead
* By Challenge
* Delivering Great Service at Scale
* Reduce Attrition
* Automating Compliance
* Reducing Operating Costs
* Increasing Conversation Coverage
* Increase Agent Engagement
* Column 3
* Resources
* Knowledge Hub
* Customer Stories
* Events
* Security
* Status Page
* Company
* About Us
* News & Press
* Partnerships
* Careers
* Contact Us
© 2024 EvaluAgent, All rights reserved.
* Terms
* Privacy Policy
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