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 * Broadband
 * Why Hyperoptic
 * Help
 * Partners & Developers

My Account
 * Home Broadband
 * Business Broadband

 * About our service
 * Tips & Advice

 * FAQs
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 * Contact us

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Our packages
Broadband OnlyBroadband & PhoneSocial Tariff BroadbandStudents1Gb BroadbandTotal
Wi-FiStill in Contract?
Useful stuff
How to switchCoverage mapMoving homeRefer a friend
Partnerships
Sky TV
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Business BroadbandBusiness Broadband & PhoneLeased Line
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Choosing Hyperoptic
Why HyperopticCompare usFair Fibre FrameworkHyperoptic for your business
Broadband for you
StreamingGamingHome workingEntertainment
Broadband explained
Speeds explainedWhat is fibre?Superfast vs UltrafastBroadbandHome
broadbandUpload vs download speeds
FAQs
InstallationService statusTechnical supportPhone serviceRouters &
extendersRegistering interestNew build residentsGeneral enquiries
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 * Broadband
    * Broadband
    * Home Broadband
    * Business Broadband
   
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   Our Coverage Map
 * Why Hyperoptic
    * Why Hyperoptic
    * About our service
    * Tips & Advice
   
   --------------------------------------------------------------------------------
   
   Our Coverage Map
 * Help
    * Help
    * FAQs
    * Billing
    * Contact us
   
   --------------------------------------------------------------------------------
   
   Our Coverage Map
 * Partners & Developers
    * Partners & Developers
    * Our service
    * Contact us
   
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   Our Coverage Map

My account
Back
Home Broadband
Our packages
Broadband Only
Broadband & Phone
Social Tariff Broadband
Students
1Gb Broadband
Total Wi-Fi
Still in Contract?
Useful stuff
How to switch
Coverage map
Moving home
Refer a friend
Partnerships
Sky TV
Back
Business Broadband
Our packages
Business Broadband
Business Broadband & Phone
Leased Line
Partnerships
RingCentral
Back
About our service
Choosing Hyperoptic
Why Hyperoptic
Compare us
Fair Fibre Framework
Hyperoptic for your business
Broadband for you
Streaming
Gaming
Home working
Entertainment
Back
Tips & Advice
Broadband explained
Speeds explained
What is fibre?
Superfast vs Ultrafast
Broadband
Home broadband
Upload vs download speeds
Back
FAQs
FAQs
Installation
Service status
Technical support
Phone service
Routers & extenders
Registering interest
New build residents
General enquiries
Back
Billing
Billing
Understanding my bill
Paying my bill
Phone charges
Back
Contact us
Back
Our service
Our fibre network
New builds
Existing buildings
Social housing
Build to rent
Commercial Property
Serviced apartments
Insights & Advice
Back
Contact us





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See our coverage map


WHY CHOOSE HYPEROPTIC FOR YOUR BROADBAND?



HYPERFAST

Our iconic 1Gb package is over 18x faster than the UK’s average broadband*

NO PRICE HIKES

We don’t raise prices during
commitment periods

SYMMETRICAL SPEEDS

You can upload just as fast as you download on our 150Mbps+ packages

PRICE MATCH

If you can find the same package for less elsewhere, we’ll match it




ALL OF OUR PLANS ARE FULL FIBRE AND COME WITH UNLIMITED DATA




ALL OF OUR PLANS ARE FULL FIBRE AND COME WITH UNLIMITED DATA



Broadband Broadband & Phone
BroadbandBroadband & Phone
24 months 12 months Monthly rolling
24 months12 monthsMonthly rolling
50 Mb
£20
a month for 24-month minimum commitment
£39 activation fee


More information
More information ×
Average download speed 57Mbps
Average upload speed 5.7Mbps
Minimum speed 50Mbps
Price will be £25 per month after the end of the 24-month minimum commitment.
Check availability



150 Mb
£25
a month for 24-month minimum commitment
£29 activation fee


More information
More information ×
Average download speed 158Mbps
Average upload speed 158Mbps
Minimum speed 150Mbps
Price will be £35 per month after the end of the 24-month minimum commitment.
Check availability



SPECIAL OFFER
500 Mb
£30 £27
a month for 24-month minimum commitment
£19 activation fee


More information
More information ×
Average download speed 522Mbps
Average upload speed 528Mbps
Minimum speed 500Mbps
Price will be £50 per month after the end of the 24-month minimum commitment.
Check availability



ADD FREE TOTAL WI-FI
1 Gb
£35 £30
a month for 24-month minimum commitment
£9 activation fee
Add Total Wi-Fi for FREE
More information
More information ×
Average download speed 900Mbps
Average upload speed 900Mbps
Minimum speed 900Mbps
Price will be £60 per month after the end of the 24-month minimum commitment.
Check availability



The average (median) upload and download speeds provided above are based on what
is achievable for at least 50% of our network users, nationally, on this
package, at peak time (between 8pm and 10pm), using a wired connection. The
average (median) speeds at peak time in your particular area may be different.
Please note that the speed you experience will also depend on your distance from
the router/wireless access point, usage and equipment.

Offer ends 10 January 2023 and is subject to Hyperoptic’s Residential Customer
Terms of Service. Promotion open to new residential customers only and is
subject to availability.
Residential broadband-only service (excl. Hyperoptic Total Wi-Fi). Terms apply.

All package details



Fast
Superfast
Ultrafast
Hyperfast

Same download and upload speed
5Mb upload speed
Unlimited data usage
No landline necessary
24/7 customer support
Free hyperhub router


ENTER POSTCODE OR ADDRESS

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WRAP YOUR HOME WITH HYPERFAST WI-FI


SIMPLY ADD HYPEROPTIC TOTAL WI-FI®

Supercharge your Hyperoptic connection with Total Wi-Fi, giving you the ultimate
speed, reliability and coverage – in every room.
Work, play, stream or chat, wherever you like. Bye bye black spots.

Tell me more


CAN’T FIND WHAT YOU’RE LOOKING FOR? CALL US FOR A CHAT ON 0333 242 2420




SWITCHING IS (REALLY) EASY

Time to change providers and see for yourself why Hyperoptic’s service leaves
others in the dust. And switching couldn’t be easier.  Still in contract? Call
us to delay activation for up to 90 days.

1

CHECK YOUR POSTCODE

See if we’re available at your property

2

PICK YOUR PACKAGE

Speeds and plans to suit every need and budget

3

GET CONNECTED

Installs take just 1 hour & can be booked for the next day


BREAK FREE WITHOUT BREAKING YOUR CONTRACT

Depending on when the minimum commitment period for your current contract ends,
we’ll give you up to 9 months⁶ of Hyperoptic service free of Package Charge⁷ to
cover it. So why wait to switch?

Switch now



AVOID PRICE HIKES

Every year, many major providers raise their prices mid contract over and above
the rate of inflation. That means you could see your bill go up by as much as
9.3%³ this year!

We don’t think that’s fair. That’s why we’ve never raised our prices during
commitment periods. A deal’s a deal.

See how we compare



NOT ALL PROVIDERS ARE RATED EQUAL

Ever wonder why some providers don’t talk about their customer ratings? Turns
out bigger isn’t always better…

Time to discover superfast speeds, super value pricing and superstar customer
service.

The secret’s out. Are you in?

Discover more



“I’D GIVE MORE THAN 5 STARS IF I COULD. GO WITH HYPEROPTIC.”

Robert, Trustpilot



See our broadband deals


LATEST REVIEWS

We have more 5-star Trustpilot ratings than Sky, BT and Virgin combined⁴






Health and Safety – At Hyperoptic Health and safety is a priority. We aim for
the highest standards of health, safety and wellbeing across our entire
business, ensuring that everyone, employees, partners and communities are safe
and well. We work with external auditors to achieve industry recognised
accreditations such as Safe Contractor. This is a health and safety
accreditation scheme that shows we meet the SafeContractor Charter Standard.
This means we also meet the Construction (Design and Management) regulations
(CDM) stage 1 competence assessment core criteria.

*The UK’s average broadband download speed is 49.9Mbps, compared to Hyperoptic’s
top average download speed of 900Mbps which is achieved through a wired
connection on our 1Gb package. Average speeds taken from Ofcom’s ‘UK Home
Broadband Performance’ measurement period March 2021.

²The average (median) upload and download speeds advertised for each of our
packages are based on what is achievable for at least 50% of our network users,
nationally, on this package, at peak time (between 8pm and 10pm), using a wired
connection. The average (median) speeds at peak time in your particular area may
be different. Please note that the speed you experience will also depend on your
distance from the router/wireless access point, usage and equipment.

³Each year, BT and EE increase the bills of their broadband and/or landline
customers by an extra 3.9% plus that year’s Consumer Price Index (CPI) rate of
inflation (https://www.bt.com/assets/pdf/BT_PhoneTariff_Residential.pdf and
https://www.ee.co.uk/help/help-new/billing-usage-and-top-up/price-increase/price-increase;
TalkTalk will increase the bill of its broadband customers by an extra 3.7% plus
that year’s Consumer Price Index (CPI) rate of inflation
(https://new.talktalk.co.uk/legal/annual-price-change) – information taken from
BT, EE, TalkTalk websites, respectively, on 16/12/21.

⁴Trustpilot reviews and ratings comparison taken from Trustpilot website and
correct as of 09/02/22.

⁶Depending on how long is left of your minimum commitment period with your
current broadband provider – see Clause 6 of our Switch Now T&Cs.

⁷When we say “free Hyperoptic broadband” we mean “free of Hyperoptic Package
Charge”. Our “Package Charge” is the monthly charge normally payable for our
broadband-only, broadband plus phone or Hyperoptic’s Total Wi-Fi packages).
“Package Charge” does not include any Static IP Address Fee, Battery Back-Up
Unit Fee, Installation Fee, fees for Additional Telephone Plans, charges for
telephone calls outside your package/plan, or other charges/fees related to our
services.




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Complaints Code of Practice  |  Website Terms and Conditions  |  Residential
Customer Terms of Service  |  Business Customer Terms of Service  |  Acceptable
Usage Policy  |  Privacy and Cookie Policy  |  Guide to Charges and Fees for
Residential Customers (PDF)  |  Guide to Charges and Fees for Business Customers
(PDF)  |  Supplier Code of Conduct  |  Modern Slavery Statement (PDF)  |
 Vulnerable Customers Policy  |  Automatic Compensation Policy  |  Gender Pay
Gap Report  |  Company Info

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Hyperoptic Ltd. 174 Hammersmith Road, London, W6 7JP United Kingdom
© 2023  Hyperoptic Ltd. All rights reserved.
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