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RESOURCE LIBRARY
Need a brochure? Want to watch a webinar? Or read a case study? You're in the
right place.
All Themes B2B ExperienceContact Center ExperienceCustomer ExperienceDigital
ExperienceEmployee ExperienceProduct Experience All Industries
AutomotiveB2BGovernmentHealthcareInsuranceLife
SciencesManufacturingRestaurants/Food ServiceRetailRetail BankingTechnology and
ServicesTelecommunicationsTravel & Hospitality All Types BriefBrochureCase
StudyEbookExecutive SummaryGuideInfographicReportVideoWebinar
RecordingWhitepaper
Webinar Recording
WINNING ON PURPOSE: A DIALOGUE WITH LOYA...
Great leaders embrace a higher purpose to consistently deliver value. Listen as
......
Brief
HOW PEXA ELEVATED ITS MEMBER EXPERIENCE ...
As the leading platform in an industry experiencing change, expectations from
me......
Ebook
THE ESSENTIAL TOOLS OF DIGITAL EXPERIENC...
Plenty of businesses and digital teams know "what" happens on their websites
and......
Whitepaper
ACHIEVING THE FUTURE OF DIGITAL MARKETIN...
Understand what content works best for your customers on which channel with
Meda......
Webinar Recording
DELIGHTED OR DISAPPOINTED? 2022 DIGITAL ...
New data shows what consumers like and loathe about your website and mobile
app....
Webinar Recording
HOW COMCAST TRANSFORMED THEIR CONTACT CE...
63% of people view quick issue resolution as the most important element of a
goo......
Guide
2020 HINDSIGHT: 5 DIGITAL CUSTOMER EXPER...
Digital is no longer a channel, it’s your brand. Although most companies were
al......
Brochure
ADOBE INTEGRATION BROCHURE
In today’s world of omni-channel interactions, brands struggle to understand
how......
Ebook
CONTACT CENTER AND DIGITAL, BETTER TOGET...
How contact center and digital teams can partner on delivering a great customer
......
Webinar Recording
DRIVING IMPACT WITH DECIBEL ON BLACK FRI...
Actionable tips & tricks for succeeding this holiday season...
Video
TRANSFORMING DIGITAL EXPERIENCES WITH CX...
There’s still yet-to-be-seized opportunities for brands to uniformly capture
all......
Case Study
RINGCENTRAL CASE STUDY: 9 OUT OF 10 AVER...
RingCentral, a leading cloud communications system provider, found itself with
a......
Ebook
TRANSFORMING THE MODERN CONTACT CENTER: ...
World-class contact centers are able to put agile best practices in motion,
maxi......
Webinar Recording
FROM GOOD TO GREAT: TRANSFORMING YOUR CO...
Session 3: How to Make Data Seamless Across a Best-in-Class Multi-Vendor
Platfor......
Brochure
MEDALLIA FOR GOVERNMENT CONTACT CENTERS
The contact center represents the most critical mission touchpoint for
organizat......
Ebook
MASTERING DIGITAL ENGAGEMENT IN THE MOME...
Delivering the ultimate digital experience not only hinges on when and where
you......
Webinar Recording
UNLOCK THE SIGNALS OF EVERY CALL USING A...
The contact center today is the nerve center of the operation and has needed to
......
Brochure
MEDALLIA FOR DIGITAL
Medallia for Digital is the full power of Medallia Experience Cloud™ designed
to......
Webinar Recording
MEDALLIA TALKS: LIFE AFTER DIGITAL TRANS...
The customer and employee journey has been forever altered. Digital is now at
th......
Webinar Recording
MASTERING RETAIL’S EVOLUTION: FROM DIGIT...
Consumer preferences have radically changed and behaviors originally driven by
c......
Webinar Recording
HOW DIGITAL IS DISRUPTING INSURANCE CLAI...
With the cost of insurance claims rising and increasing consumer expectations
fo......
Case Study
HOW BRIGHTSTAR IMPROVED THE CUSTOMER CLA...
Brightstar is a global leader of end-to-end device lifecycle management
solution......
Webinar Recording
FROM GOOD TO GREAT: TRANSFORMING YOUR CO...
Session 2: How to Collect and Mine your Contact Center Data to Drive Impactful
R......
Webinar Recording
USING AI TO HELP CUSTOMERS IN CRISIS
Expectations are at an all-time high. Customers want personalized experiences —
......
Webinar Recording
HOW TO TURN YOUR CONTACT CENTER INTERACT...
The contact center is a gold mine of insights - a crucial channel available to
a......
Case Study
JOHNSON & JOHNSON LEVERAGES SERVICE-DESK...
Johnson & Johnson (J&J) generates 1.5M ServiceNow tickets annually; however,
the......
Brochure
MEDALLIA MOBILE FEEDBACK
Gathering feedback from customers onsite or shortly after a transaction can
impr......
Brochure
FIVE CONTACT CENTER SUCCESS STORIES IN C...
Medallia Contact Center Experience helps customers in:...
Case Study
HOW NISSAN MAXIMIZED FORM CONVERSIONS & ...
Nissan has been working with Decibel, the leader in Digital Experience
Analytics......
Video
2021 STATE OF THE CONTACT CENTRE IN CANA...
At the beginning of 2021, the Customer Service Professionals Network Inc.
(""CSP......
Case Study
HOW AARON’S PROVIDES PERSONALIZED, EFFIC...
When stores temporarily closed and the world moved online, Aaron’s Inc., a
leadi......
Brochure
MEDALLIA SOLUTIONS FOR CONTACT CENTER
Contact centers are critical points of interaction between your company and
your......
Case Study
HOW COMMSCOPE IS FUELING DIGITAL TRANSFO...
Telecommunications giant, CommScope, pushes the boundaries of technology to
crea......
Webinar Recording
HOW TELECO BRANDS CAN UNLOCK VALUABLE IN...
The contact centre today is the nerve centre of the operation and has needed to
......
Ebook
THE EXECUTIVE’S GUIDE TO LIFE AFTER DIGI...
Consumers today are in the driver’s seat, and their behavior is changing faster
......
Whitepaper
THE SCIENCE BEHIND THE DIGITAL EXPERIENC...
In today's market, providing the best customer experience makes or breaks the
bu......
Webinar Recording
FROM GOOD TO GREAT: TRANSFORMING YOUR CO...
Session 5: How to Take Action on the Powerful Combination of Employee and
Custom......
Case Study
BANORTE USES THE VOICE OF THE CUSTOMER T...
As the largest Mexican Bank, in 2017, Banorte set the vision of being the best
f......
Ebook
4 STEPS TO SUPERCHARGE CONTACT CENTER AG...
Contact centers are the critical frontlines for many businesses — a crucial
chan......
Webinar Recording
FROM GOOD TO GREAT: TRANSFORMING YOUR CO...
Session 1: How to Quickly Identify Self-Service Opportunities in Your Data...
Case Study
CONSTELLATION ENERGY: CASE STUDY
Constellation, a leading energy company, provides power, natural gas, renewable
......
Infographic
THE FIVE ELEMENTS OF A WINNING DIGITAL C...
With the prevalence of digital touchpoints, companies are accumulating an
unhear......
Webinar Recording
FROM GOOD TO GREAT: TRANSFORMING YOUR CO...
Session 4: Empowering People Effectiveness for Proactive Frontline Action...
Case Study
HOW T-MOBILE CAPITALIZES ON REAL-TIME FE...
On a mission to “Change wireless for good,” T-Mobile overhauled its approach to
......
Guide
MASTERING VIRTUAL SUPPORT AND DIGITAL EN...
How to use real-time insights to support your customers and employees...
Report
DIGITAL EXPERIENCE & CONVERSION: INDUSTR...
How does your website or app’s digital experience compare to the industry
averag......
Webinar Recording
NO PAUSE BUTTON: HOW TO GET AHEAD EVEN A...
The events of 2020 imposed unprecedented burdens on the contact center. The
cale......
Guide
THRIVING IN THE NEW DIGITAL REALITY
How to harness real-time insights to improve customer experience...
Ebook
DIGITAL INNOVATION LEADERS: HOW 6 COMPAN...
Keeping up with consumer behavior often hinges on one crucial factor: digital
in......
Case Study
RETAIL & COVID: HIGH-TOUCH EXPERIENCES I...
Tailored Brands, Inc. is a leading specialty retailer of menswear, including
sui......
Webinar Recording
THE ROI OF CUSTOMER EXPERIENCES
While there's now an understanding of the importance of investing in customer
ex......
Webinar Recording
GOING BEYOND ENGAGEMENT TO UNDERSTAND YO...
To truly understand employees and drive outstanding workplace experiences in
thi......
Case Study
MADISON SQUARE GARDEN CASE STUDY
Since first opening its doors in New York City in 1879, Madison Square Garden
(M......
Ebook
WRITING GREAT CUSTOMER SATISFACTION SURV...
Great customer satisfaction surveys can accomplish a lot. They provide
actionabl......
Video
A TRULY HUMAN APPROACH TO DIGITAL INTERA...
Everything Volvo Cars does starts with people. The company has made it their
pur......
Ebook
THE REOPENING PLAYBOOK
5 Essential Ways to Use the Voice of Customer in Your Gameplan...
Whitepaper
THE POWER OF COMBINING EMPLOYEE AND CUST...
Companies have long valued the customer experience as a primary anchor to
establ......
Case Study
POSADAS CASE STUDY: ANALYZING GUEST COMM...
Learn how Mexico’s leading hospitality brand captures guest signals –
specifical......
Ebook
REIMAGINING THE WORKPLACE OF TOMORROW
This playbook details the top 5 ways companies can establish a deep and
continuo......
Brochure
MEDALLIA SOCIAL FEEDBACK
Online reviews and posts impact revenues. Companies need to understand how this
......
Webinar Recording
NAVIGATING THE NEW NORMAL FOR FINANCIAL ...
Hear Medallia Vice President, Solutions Principal, Diane O’Hara and Global Head
......
Video
MEDALLIA’S OCEM VIDEO
Watch Now...
Webinar Recording
OPTIMIZING THE ONLINE VISITOR EXPERIENCE
With the recent acquisition of Decibel, Medallia for Digital has become a
powerh......
Brochure
MEDALLIA’S UNIFIED REPORTING AND DASHBOA...
Wherever you are in your CX journey – whether you are already using the
Medallia......
Webinar Recording
NEXT LEVEL EXPERIENCE PROGRAM LAUNCHES: ...
Whether you are launching an experience management program for the first time,
e......
Brochure
MENTAL HEALTH AND WELL-BEING SOLUTION SH...
This solution sheet highlights how building connection and engagement with
emplo......
Case Study
RENT-A-CENTER INCREASES SALES PERFORMANC...
With over 2,400 stores in the US, Puerto Rico, and Mexico, Rent-A-Center
employs......
Webinar Recording
PROPELLING CUSTOMER EXPERIENCE TO THE TO...
Core to any customer centric transformation is top-management buy-in and
sustain......
Video
MEDALLIA FOR TECHNOLOGY AND SERVICES
Medallia helps technology and services companies reduce customer effort by
creat......
Whitepaper
THE BIG STORY BEHIND YOUR BIG DATA
Text analytics gives companies the potential to mine customer feedback for
insig......
Whitepaper
SETTING THE STANDARD IN CX FOR B2B
Key practices that distinguish leading companies from laggards...
Webinar Recording
STRIKEDECK: GET YOUR CUSTOMERS TO ADOPT ...
Are your customers struggling with effective user adoption of your
product/servi......
Brochure
MEDALLIA TEXT ANALYTICS
Medallia Text Analytics is available right inside the Medallia system, so
insigh......
Webinar Recording
THE CUSTOMER-CENTRIC DISRUPTION OF LIFE ...
Digital disruption has shifted how patients approach their care and the way
phys......
Webinar Recording
SEGMENTING THE GUEST JOURNEY: BUILDING M...
As insights and experience professionals we spend time crafting questions and
mi......
Case Study
THE CUSTOMER EXPERIENCE TIPPING POINT — ...
Customer Experience (CX) is a key battleground for companies in today’s
economy.......
Report
THE FORRESTER WAVE™: CUSTOMER FEEDBACK M...
Medallia has been named a leader in The Forrester Wave™: Customer Feedback
Manag......
Webinar Recording
THE STATE OF EXPERIENCE IN CANADA
In the summer of 2021, Medallia and IPSOS Canada surveyed over 300 Experience
pr......
Webinar Recording
STATE FARM: WHY CUSTOMER EXPERIENCE MATT...
The insurance industry and customer expectations are continuously evolving.
It’s......
Webinar Recording
THE MODERNIZATION OF EMPLOYEE INSIGHTS A...
Healthcare executives know that patient experience and workforce engagement are
......
Video
MEDALLIA FOR LIFE SCIENCES
Medallia uses the voice of the customer to help life sciences organizations
crea......
Whitepaper
TEXT ANALYTICS: THE CMO’S SECRET WEAPON
Companies are confronted with large amounts of unstructured customer data like
s......
Webinar Recording
SPRING 2020 RELEASE
The best way to learn about how Medallia can help your organization is to hear
f......
Webinar Recording
INDEPTH: THE FUTURE OF RESEARCH
InDepth is a series of live panel discussions on trending topics with the best
a......
Guide
THE DEFINITIVE GUIDE TO EMPLOYEE EXPERIE...
How to activate the untapped power of your people to improve every area of your
......
Webinar Recording
THE CUSTOMER-CENTRIC DISRUPTION OF LIFE ...
Take advantage of customer feedback and signals to understand the movement
withi......
Guide
TECHNOLOGY HELPS REMOVE RISKY INTERACTIO...
Power up to 80% of real-time guest experiences at scale, with almost no
physical......
Ebook
SALESFORCE + MEDALLIA FOR FINANCIAL SERV...
Medallia enables financial services organizations to capture, analyze, and act
o......
Webinar Recording
TEXTING IS THE NEW STANDARD IN PATIENT F...
Following up with patients post-care is more important now than ever, yet it's
m......
Report
THE FOUR LEVERS OF EMPLOYEE EXPERIENCE
Employee experience matters – but how should organizations go about creating a
c......
Guide
TECHNOLOGY TRANSFORMS HIGH RISK INTERACT...
Power up to 80% of in-person dining experiences with almost no physical
contact....
Brief
THE MEASURABLE VALUE OF INVESTING IN CX
Discover how CX investments can create significant ROI for your enterprise –
wha......
Whitepaper
MEDALLIA’S APPROACH TO TEXT ANALYTICS
The last decade has seen a explosion in the variety of ways customers provide
fe......
Case Study
HOW SASKATCHEWAN GOVERNMENT INSURANCE IS...
Saskatchewan Government Insurance has been in the insurance business for more
th......
Webinar Recording
THE 1-2-3 CUSTOMER EXPERIENCE PLAYBOOK F...
On-Demand...
Video
MEDALLIA FOR MANUFACTURING
Medallia helps some of the world's leading manufacturers bring exceptional
value......
Video
WHAT CEM CERTIFICATION MEANS FOR YOUR BU...
Have you wondered how you can bring the customer’s experience closer to your
com......
Report
HOW TO ACTIVATE THE UNTAPPED INSIGHTS OF...
How to activate the untapped insights of your workforce...
Brief
WINNING FINANCIAL SERVICES WITH MEDALLIA...
Improving digital CX in the financial industry is becoming more and more
crucial......
Case Study
THE TOTAL ECONOMIC IMPACT™ OF MEDALLIA E...
Read how organizations that invest in CX win. According to the Forrester
Consul......
Webinar Recording
WHAT CX TRENDS WILL DRIVE SUCCESS FOR IN...
In this webinar, Medallia shares the top customer experience trends that will
dr......
Webinar Recording
THE ROI OF GOVERNMENT EXPERIENCE: WHAT R...
What gets measured gets funded. As agencies continue to pursue excellence in
the......
Ebook
UNDERSTANDING THE MILLENNIAL CUSTOMER JO...
Millennials have become the largest generation in America, and their buying
powe......
Case Study
HOW XP IS REVOLUTIONIZING THE MARKET THR...
As one of the fastest growing financial investment companies in Brazil and
abroa......
Webinar Recording
UNDERSTAND THE CUSTOMER EXPERIENCE WITH ...
Customer experience professionals struggle to understand the full depth and
brea......
Webinar Recording
TRANSFORMING YOUR CULTURE TO IMPROVE THE...
With the shift to high-deductible and consumer-driven health plans, patients
are......
Ebook
THE RESTAURANT’S GUIDE TO CURBSIDE COMME...
5 STEPS TO EXECUTING SEAMLESS CURBSIDE PICKUP USING TEXT MESSAGING...
Webinar Recording
USING OPERATIONAL CEM TO GAIN A SUSTAINA...
According to Gartner research, 89% of companies today expect to compete on the
b......
Whitepaper
WINNING CUSTOMERS IN AN OMNICHANNEL WORL...
Omnichannel customers are not only the reality of modern commerce—they are the
f......
Webinar Recording
USING CUSTOMER DATA TO FUEL SUCCESS ACRO...
Customers are looking for more from brands than generic interactions and
imperso......
Case Study
ZURICH INSURANCE CASE STUDY: PROMOTERS S...
Loyalty and retention are key priorities for insurance companies—and especially
......
Ebook
THE RETAILER’S GUIDE TO CURBSIDE COMMERC...
5 STEPS TO EXECUTING SEAMLESS CURBSIDE PICKUP USING TEXT MESSAGING...
Webinar Recording
WHY HUMANIZING EMOTIVE CONSUMER FEEDBACK...
Are you capturing VoC insights that motivate employees to act? By incorporating
......
Webinar Recording
PANERA BREAD - VOICE OF THE GUEST: GUIDI...
Experience 21 Session On-Demand...
Video
PANERA: REIGNITING CUSTOMER EXPERIENCE I...
Panera Bread Company, an American chain of fast-casual restaurants with over
2,0......
Video
MEDALLIA’S OPERATIONAL CUSTOMER EXPERIEN...
Watch Now...
Report
EMPLOYEE EXPERIENCE EXCELLENCE: KEY PRAC...
New Research from the Medallia Institute in Partnership with The Josh Bersin
Com......
Brochure
MEDALLIA STAFFING SERVICES
Positioning your firm now with quality talent in high-demand fields is critical
......
Webinar Recording
EX + CX = BX (BRAND EXPERIENCE)
We all know that happy employees = happy customers, yet oftentimes the employee
......
Case Study
PETCO DRIVES GROWTH AND IMPROVES THE GUE...
Petco is a health and wellness company committed to improving the lives of
pets,......
Case Study
THE NEW COMCAST: EMPOWERING EMPLOYEES TO...
With 91,000 employees and 20 million customers, Comcast generated $80 billion
in......
Brief
MEDALLIA'S MESSAGING SOLUTION FOR RETAIL
Customers expect near-instant responses, on-demand support and personalized,
low......
Webinar Recording
NORTHWESTERN MEDICINE - USING A MODERN A...
Experience 21 Session On-Demand...
Ebook
REBUILDING TRUST IN GOVERNMENT: ONE ACT...
Government leaders know that providing excellent Customer Experience (CX) is
cru......
Webinar Recording
NET LIVES ENRICHED: IMPROVING THE PAYER ...
The pandemic accelerated the need for healthcare payers to prioritize the
member......
Report
REPORT: HOW GOVERNMENT MISSION-SUPPORT S...
For Government to deliver results, mission-support offices must meet the
constan......
Webinar Recording
MEDALLIA TALKS: STAYING AHEAD OF TOMORRO...
With the rapid digital transformation the world has embraced in the last year,
c......
Webinar Recording
RECRUITMENT & ON-BOARDING INSIGHTS FOR T...
PwC's U.S.Pulse Survey found that 65% of employees are looking for a new job.
An......
Webinar Recording
ADAPTING CX PROGRAMS DURING TIMES OF CHA...
Watch this webinar to learn how to modify your existing programs for your
custom......
Guide
WINNING WITH MEDALLIA DIGITAL
Seamlessly engage with your clients online...
Report
PATIENT EXPERIENCE IN THE FACE OF COVID-...
The COVID-19 pandemic has transformed the patient experience in the United
State......
Ebook
REAL TIME IS THE RIGHT TIME: YOUR GUIDE ...
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