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Experience is back! Register Now >



WHY MEDALLIA



WHY MEDALLIA

Learn how partnering with us can transform your business — for both customers
and employees.

SUCCESS STORIES

See results from brands like yours

ROI CALCULATOR

Optimize your program spend

ENTERPRISE-GRADE PLATFORM

Explore all features and benefits

WORLD-CLASS SERVICE

Get support for crucial operations

GLOBAL IMPACT

Impact the world beyond your own

AI LEADERSHIP

Follow our AI experience innovations

PARTNER NETWORK

Access approved, localized expertise

PLATFORM



MEDALLIA PLATFORM

Explore how experiences come together in one powerful platform.

COMPREHENSIVE FEEDBACK CAPTURE

Collect every signal for more meaningful data

ADMINISTRATION

Run complex, global programs with self-service

ROLE-BASED REPORTING

Close the loop and drive action quickly

AI & ANALYTICS

Uncover essential insights from every interaction

INTEGRATIONS

Easily share data across systems and teams

PRICING

Expand your program with flexible pricing

ENTERPRISE-GRADE SECURITY

Keep your business data safe and compliant

SOLUTIONS



CUSTOMER EXPERIENCE

End-to-end customer experience management and orchestration



OVERVIEW

CUSTOMER EXPERIENCE MANAGEMENT

DIGITAL EXPERIENCE

EXPERIENCE ORCHESTRATION

PERSONALIZED MESSAGING

EMPLOYEE EXPERIENCE

Employee listening and activation solutions



OVERVIEW

EMPLOYEE LISTENING

EMPLOYEE ACTIVATION

IDEAS

CONTACT CENTER

Improve agent engagement and optimize service quality



OVERVIEW

CONVERSATION INTELLIGENCE

AGENT COACHING

QUALITY MANAGEMENT

INTELLIGENT CALLBACK

MARKET RESEARCH

Expert research strategy, design, analytics, and deliverables



OVERVIEW

AGILE RESEARCH

CONSUMER INTELLIGENCE

VIDEO

RESEARCH STRATEGY & SERVICES

INDUSTRIES



AUTOMOTIVE

FINANCIAL SERVICES

HEALTHCARE

INSURANCE

LIFE SCIENCES

MANUFACTURING

PUBLIC SECTOR

RETAIL

RESTAURANTS

TECHNOLOGY & SERVICES

TELCO & MEDIA

TRAVEL & HOSPITALITY

UTILITIES

RESOURCES



DISCOVER

Get guidance from leading experience professionals across a variety of mediums.



BLOG

NEWSROOM

CUSTOMER STORIES

EVENT CALENDAR

CAREERS

MEDALLIA XCHANGE

LEARN

Whether a tenured Medallia pro or a burgeoning advocate, there’s plenty to
learn.



TRAINING & CERTIFICATION

MEDALLIA USER GROUP

EXPERIENCE 101

EXPERIENCE NOW

RESOURCE LIBRARY

PARTNERS

SUPPORT

Our team is ready to support you with knowledge, help, and new enhancements.



KNOWLEDGE CENTER

EXPERTS ON DEMAND

CONTACT SUPPORT



EXP NOW

Medallia’s On-Demand Streaming Network

Watch Now

Request a demo

Experience is back! March 24–26, 2025 | Wynn Las Vegas Register Now >



Why Medallia

Why Medallia

Learn how partnering with us can transform your business — for both customers
and employees.

Success Stories

See results from brands like yours



World-Class Service

Get support for crucial operations

Enterprise-Grade Platform

Explore all features and benefits



Global Impact

Improve the world beyond your own

AI Leadership

Follow our AI experience innovations

Partner Network

Access approved, localized expertise


Platform

Medallia Platform

Explore how experiences come together in one powerful platform.

Comprehensive Feedback Capture

Collect every signal for more meaningful data



Administration

Run complex, global programs with self-service

Role-Based Reporting

Close the loop and drive action quickly



AI & Analytics

Uncover essential insights from every interaction

Integrations

Easily share data across systems and teams



Pricing

Expand your program with flexible pricing

Enterprise-Grade Security

Keep your business data safe and compliant


Solutions

Customer Experience

End-to-end customer experience management and orchestration

Customer Experience Management

Tracking & measurement to improve customer loyalty

Digital Experience

Capture & scoring for digital journeys

Experience Orchestration

Individualized customer journeys at scale

Personalized Messaging

AI-driven two-way messaging

Employee Experience

Employee listening and activation solutions

Employee Listening

Candidate to exit experience feedback

Employee Activation

Real-time feedback tied to stakeholder action

Ideas

Fast problem-solving through crowdsourcing

Contact Center

Improve agent engagement and optimize service quality

Conversation Intelligence

Automated insights from every conversation

Agent Coaching

Frontline-specific coaching

Quality Management

QM and assurance optimization

Intelligent Callback

Virtual hold and scheduling technology

Market Research

Expert research strategy, design, analytics, and deliverables

Agile Research

Pre-built surveys for quick insights

Consumer Intelligence

Competitive insights for retail & restaurants

Video Research

Online focus groups and panel studies

Research Strategy & Services

In-house experts for customized research


Industries

Industries

Explore our best-in-class experience management solutions for your industry

Automotive



Financial Services



Healthcare



Insurance

Life Sciences



Manufacturing



Public Sector

Restaurants



Retail



Technology & Services

Telecom and Media



Travel & Hospitality



Utilities


Resources

Discover

Get guidance from leading experience professionals across a variety of mediums.

Blog

Newsroom

Customer Stories

Event Calendar

Careers

Medallia Xchange

Learn

Whether a tenured Medallia pro or a burgeoning advocate, there’s plenty to
learn.

Training & Certification

Medallia User Group

Experience 101

Experience Now

Resource Library

Partners

Support

Our team is ready to support you with knowledge, help, and new enhancements.

Knowledge Center

Experts on Demand

Contact Support

Experience 2024

See the exciting new releases from the keynote.

Watch now

Request a demo


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CREATE FOREVER

 * trust.
 * customers.
 * employees.

Know your customers, empower every employee, and confidently deliver on your
brand promise.

See how it works

CLAUDIA CARRINGTON

NASHVILLE, TN

VISION CUSTOMER

CLAUDIA CARRINGTON

NASHVILLE, TN

LAST VISION EXAM:

09/24/2021

CORRECTIVE SOLUTION:

AQUALYFE SOFT CONTACTS

EXAM PREFERENCE:

3D EYE IMAGING

SUGGESTED ACTION:

SEND APPOINTMENT REMINDER

Vision Customer

10/10

SARA DAVIDSON

PORTLAND, ME

LOYALTY MEMBER

SARA DAVIDSON

PORTLAND, ME

PREFERRED AIRLINE:

SOUTHWEST

PREFERRED LODGING:

AIRBNB

SPECIAL ACCOMMODATIONS:

TRAVELS WITH SERVICE DOG

SUGGESTED ACTION:

PROVIDE TREATS AND DOG BOWLS

Loyalty Member

9/10

BILLY ELLIOT

YOUNGSTOWN, OH

MANAGER

BILLY ELLIOT

YOUNGSTOWN, OH

LOGIN FREQUENCY:

WEEKLY

MANAGEMENT LEVEL:

MID

INSIGHTS:

EMPLOYEES NOT USING PTO: JAMIE, CURTIS, AND ISSA. SCHEDULE TIME WITH EMPLOYEES
TO PREVENT BURNOUT.

Manager

8/10

ALICE CHU

SEATTLE, WA

INDIVIDUAL CONTRIBUTOR

ALICE CHU

SEATTLE, WA

LOGIN FREQUENCY:

DAILY

MANAGEMENT LEVEL:

LOW

INSIGHTS:

CUSTOMERS ARE STRUGGLING TO SIGN UP FOR THE NEW CREDIT CARD. NEW SCRIPT IS
AVAILABLE HERE.



Individual Contributor

6/10

SAM CONNER

HAVERHILL, MA

NAVY VET

SAM CONNER

HAVERHILL, MA

SERVICE DATES:

08/29/2018 - 06/14/2022

RANK:

SERGEANT / E-5

MOST RECENT INTERACTION:

SET UP MEDICAL APPOINTMENT

SUGGESTED ACTION:

SEND SMS SCHEDULER LINK

Navy Vet

8/10

BRAD JENNINGS

SAN DIMAS, CA

POLICY HOLDER

BRAD JENNINGS

SAN DIMAS, CA

CUSTOMER SINCE:

2008

POLICIES HELD:

HOME, AUTO

LAST INCIDENT:

2010

SUGGESTED ACTION:

OFFER PET POLICY DISCOUNT

Policy Holder

6/10

JOSH MAINKEN

SEATTLE, WA

MANAGER

JOSH MAINKEN

SEATTLE, WA

LOGIN FREQUENCY:

MONTHLY

MANAGEMENT LEVEL:

MID

INSIGHTS:

EARLY CHECK-IN TEXTS HAVE LED TO IMPROVED NPS SCORES OVER THE LAST MONTH.

Manager

8/10

IZZY ROBERTS

AUSTIN, TX

DEALERSHIP CUSTOMER

IZZY ROBERTS

AUSTIN, TX

MODELS OWNED:

09/24/2021

CORRECTIVE SOLUTION:

SOLARE, IGNIO

PURCHASED AT DEALER:

3 YEARS, 10 MONTHS, 2 DAYS

SUGGESTED ACTION:

ROUTINE SERVICE

Dealership Customer

5/10

CAM CARTER

BATON ROUGE, LA

TIER ONE MEMBER

CAM CARTER

BATON ROUGE, LA

SERVICES SUBSCRIBED:

PHONE, INTERNET

DEVICES REGISTERED:

4

DATA USAGE (MONTH):

57%

SUGGESTED ACTION:

OFFER CABLE BUNDLE

Tier One Member

7/10

TITO RAMIREZ

MCCALL, ID

DIRECTOR

TITO RAMIREZ

MCCALL, ID

LOGIN FREQUENCY:

MONTHLY

MANAGEMENT LEVEL:

HIGH

INSIGHTS:

THERE’S BEEN A DROP IN ONLINE PURCHASES LAST WEEK. CHECK IN WITH UX TEAM.

Director

6/10

HAILEY RETTAL

BOULDER CITY, CO

MANAGER

HAILEY RETTAL

BOULDER CITY, CO

LOGIN FREQUENCY:

MONTHLY

MANAGEMENT LEVEL:

HIGH

INSIGHTS:

IN-STORE RETURN POLICY SHIFTS ARE TRENDING POSITIVE. READY TO LAUNCH TO
REMAINING STORES IN YOUR REGION.

Manager

8/10

CLAUDIA CARRINGTON

NASHVILLE, TN

VISION CUSTOMER

CLAUDIA CARRINGTON

NASHVILLE, TN

LAST VISION EXAM:

09/24/2021

CORRECTIVE SOLUTION:

AQUALYFE SOFT CONTACTS

EXAM PREFERENCE:

3D EYE IMAGING

SUGGESTED ACTION:

SEND APPOINTMENT REMINDER

Vision Customer

10/10

SARA DAVIDSON

PORTLAND, ME

LOYALTY MEMBER

SARA DAVIDSON

PORTLAND, ME

PREFERRED AIRLINE:

SOUTHWEST

PREFERRED LODGING:

AIRBNB

SPECIAL ACCOMMODATIONS:

TRAVELS WITH SERVICE DOG

SUGGESTED ACTION:

PROVIDE TREATS AND DOG BOWLS

Loyalty Member

9/10

BILLY ELLIOT

YOUNGSTOWN, OH

MANAGER

BILLY ELLIOT

YOUNGSTOWN, OH

LOGIN FREQUENCY:

WEEKLY

MANAGEMENT LEVEL:

MID

INSIGHTS:

EMPLOYEES NOT USING PTO: JAMIE, CURTIS, AND ISSA. SCHEDULE TIME WITH EMPLOYEES
TO PREVENT BURNOUT.

Manager

8/10

ALICE CHU

SEATTLE, WA

INDIVIDUAL CONTRIBUTOR

ALICE CHU

SEATTLE, WA

LOGIN FREQUENCY:

DAILY

MANAGEMENT LEVEL:

LOW

INSIGHTS:

CUSTOMERS ARE STRUGGLING TO SIGN UP FOR THE NEW CREDIT CARD. NEW SCRIPT IS
AVAILABLE HERE.



Individual Contributor

6/10

SAM CONNER

HAVERHILL, MA

NAVY VET

SAM CONNER

HAVERHILL, MA

SERVICE DATES:

08/29/2018 - 06/14/2022

RANK:

SERGEANT / E-5

MOST RECENT INTERACTION:

SET UP MEDICAL APPOINTMENT

SUGGESTED ACTION:

SEND SMS SCHEDULER LINK

Navy Vet

8/10

BRAD JENNINGS

SAN DIMAS, CA

POLICY HOLDER

BRAD JENNINGS

SAN DIMAS, CA

CUSTOMER SINCE:

2008

POLICIES HELD:

HOME, AUTO

LAST INCIDENT:

2010

SUGGESTED ACTION:

OFFER PET POLICY DISCOUNT

Policy Holder

6/10

JOSH MAINKEN

SEATTLE, WA

MANAGER

JOSH MAINKEN

SEATTLE, WA

LOGIN FREQUENCY:

MONTHLY

MANAGEMENT LEVEL:

MID

INSIGHTS:

EARLY CHECK-IN TEXTS HAVE LED TO IMPROVED NPS SCORES OVER THE LAST MONTH.

Manager

8/10

IZZY ROBERTS

AUSTIN, TX

DEALERSHIP CUSTOMER

IZZY ROBERTS

AUSTIN, TX

MODELS OWNED:

09/24/2021

CORRECTIVE SOLUTION:

SOLARE, IGNIO

PURCHASED AT DEALER:

3 YEARS, 10 MONTHS, 2 DAYS

SUGGESTED ACTION:

ROUTINE SERVICE

Dealership Customer

5/10

CAM CARTER

BATON ROUGE, LA

TIER ONE MEMBER

CAM CARTER

BATON ROUGE, LA

SERVICES SUBSCRIBED:

PHONE, INTERNET

DEVICES REGISTERED:

4

DATA USAGE (MONTH):

57%

SUGGESTED ACTION:

OFFER CABLE BUNDLE

Tier One Member

7/10

TITO RAMIREZ

MCCALL, ID

DIRECTOR

TITO RAMIREZ

MCCALL, ID

LOGIN FREQUENCY:

MONTHLY

MANAGEMENT LEVEL:

HIGH

INSIGHTS:

THERE’S BEEN A DROP IN ONLINE PURCHASES LAST WEEK. CHECK IN WITH UX TEAM.

Director

6/10

HAILEY RETTAL

BOULDER CITY, CO

MANAGER

HAILEY RETTAL

BOULDER CITY, CO

LOGIN FREQUENCY:

MONTHLY

MANAGEMENT LEVEL:

HIGH

INSIGHTS:

IN-STORE RETURN POLICY SHIFTS ARE TRENDING POSITIVE. READY TO LAUNCH TO
REMAINING STORES IN YOUR REGION.

Manager

8/10

CLAUDIA CARRINGTON

NASHVILLE, TN

VISION CUSTOMER

CLAUDIA CARRINGTON

NASHVILLE, TN

LAST VISION EXAM:

09/24/2021

CORRECTIVE SOLUTION:

AQUALYFE SOFT CONTACTS

EXAM PREFERENCE:

3D EYE IMAGING

SUGGESTED ACTION:

SEND APPOINTMENT REMINDER

Vision Customer

10/10

SARA DAVIDSON

PORTLAND, ME

LOYALTY MEMBER

SARA DAVIDSON

PORTLAND, ME

PREFERRED AIRLINE:

SOUTHWEST

PREFERRED LODGING:

AIRBNB

SPECIAL ACCOMMODATIONS:

TRAVELS WITH SERVICE DOG

SUGGESTED ACTION:

PROVIDE TREATS AND DOG BOWLS

Loyalty Member

9/10

BILLY ELLIOT

YOUNGSTOWN, OH

MANAGER

BILLY ELLIOT

YOUNGSTOWN, OH

LOGIN FREQUENCY:

WEEKLY

MANAGEMENT LEVEL:

MID

INSIGHTS:

EMPLOYEES NOT USING PTO: JAMIE, CURTIS, AND ISSA. SCHEDULE TIME WITH EMPLOYEES
TO PREVENT BURNOUT.

Manager

8/10

ALICE CHU

SEATTLE, WA

INDIVIDUAL CONTRIBUTOR

ALICE CHU

SEATTLE, WA

LOGIN FREQUENCY:

DAILY

MANAGEMENT LEVEL:

LOW

INSIGHTS:

CUSTOMERS ARE STRUGGLING TO SIGN UP FOR THE NEW CREDIT CARD. NEW SCRIPT IS
AVAILABLE HERE.



Individual Contributor

6/10

SAM CONNER

HAVERHILL, MA

NAVY VET

SAM CONNER

HAVERHILL, MA

SERVICE DATES:

08/29/2018 - 06/14/2022

RANK:

SERGEANT / E-5

MOST RECENT INTERACTION:

SET UP MEDICAL APPOINTMENT

SUGGESTED ACTION:

SEND SMS SCHEDULER LINK

Navy Vet

8/10

BRAD JENNINGS

SAN DIMAS, CA

POLICY HOLDER

BRAD JENNINGS

SAN DIMAS, CA

CUSTOMER SINCE:

2008

POLICIES HELD:

HOME, AUTO

LAST INCIDENT:

2010

SUGGESTED ACTION:

OFFER PET POLICY DISCOUNT

Policy Holder

6/10

JOSH MAINKEN

SEATTLE, WA

MANAGER

JOSH MAINKEN

SEATTLE, WA

LOGIN FREQUENCY:

MONTHLY

MANAGEMENT LEVEL:

MID

INSIGHTS:

EARLY CHECK-IN TEXTS HAVE LED TO IMPROVED NPS SCORES OVER THE LAST MONTH.

Manager

8/10

IZZY ROBERTS

AUSTIN, TX

DEALERSHIP CUSTOMER

IZZY ROBERTS

AUSTIN, TX

MODELS OWNED:

09/24/2021

CORRECTIVE SOLUTION:

SOLARE, IGNIO

PURCHASED AT DEALER:

3 YEARS, 10 MONTHS, 2 DAYS

SUGGESTED ACTION:

ROUTINE SERVICE

Dealership Customer

5/10

CAM CARTER

BATON ROUGE, LA

TIER ONE MEMBER

CAM CARTER

BATON ROUGE, LA

SERVICES SUBSCRIBED:

PHONE, INTERNET

DEVICES REGISTERED:

4

DATA USAGE (MONTH):

57%

SUGGESTED ACTION:

OFFER CABLE BUNDLE

Tier One Member

7/10

TITO RAMIREZ

MCCALL, ID

DIRECTOR

TITO RAMIREZ

MCCALL, ID

LOGIN FREQUENCY:

MONTHLY

MANAGEMENT LEVEL:

HIGH

INSIGHTS:

THERE’S BEEN A DROP IN ONLINE PURCHASES LAST WEEK. CHECK IN WITH UX TEAM.

Director

6/10

HAILEY RETTAL

BOULDER CITY, CO

MANAGER

HAILEY RETTAL

BOULDER CITY, CO

LOGIN FREQUENCY:

MONTHLY

MANAGEMENT LEVEL:

HIGH

INSIGHTS:

IN-STORE RETURN POLICY SHIFTS ARE TRENDING POSITIVE. READY TO LAUNCH TO
REMAINING STORES IN YOUR REGION.

Manager

8/10

THE BEST BRANDS MAKE IT PERSONAL.

SEE HOW THEY DO IT




HOW IT WORKS


LISTEN DEEPLY, ACT DISTINCTIVELY.

HEAR. THERE, EVERYWHERE.



The best experiences start before the experience. Capture and connect customer
signals across the organization and every interaction.



UNDERSTAND WITH CONFIDENCE.



With all your data in a single platform, Athena

Athena is Medallia’s AI engine that gives answers to business questions,
surfaces summaries, writes personalized correspondence, and more.
Learn about Athena AI ➔

analyzes it in real time so everyone across the enterprise knows who the
customer is and what they want.



ACTIVATE AND AUTOMATE.



Empower employees to act with the right information, automate the mundane, and
orchestrate next-best actions that deliver personalized experiences at scale.



Our platform



BY THE NUMBERS

3-YEAR ROI

732%

TOTAL HIGHER ANNUAL REVENUE PER ORGANIZATION

$150M

HIGHER PRODUCTIVITY AMONG EMPLOYEES

90%

INCREASE IN CUSTOMER SATISFACTION

21%

ANNUAL BENEFITS PER ORGANIZATION

$27.39M

CUSTOMERS WITH 1,000+ USERS

54%

PEOPLE EMPOWERED ON AVERAGE DAILY

1,900

PREFERRED BY GLOBAL LEADERS


THE BEST BRANDS MAKE IT PERSONAL.

Petco Drives Growth by Taking Action on Feedback

See how they do it.





87.2%

Alerts closed within 72 hours


10%

Decrease in incident volume


18%

Increase in employee response rates

Best Western Understands What Matters Most with Medallia

See how they do it.





100%

Customer calls analyzed for net sentiment


70%

Calls targeted for all cross-sell activities


18%

Calls already asking “Who else can we protect?” and growing

Watch H&R Block Activate Every Employee with Medallia

See how they do it.




DON’T TAKE OUR WORD FOR IT

FORRESTER WAVE™ LEADER: TEXT MINING AND ANALYTICS PLATFORMS, Q2 2024



IDC VOICE OF THE CUSTOMER MARKETSCAPE LEADER



2024 GARTNER® MAGIC QUADRANT™ VOICE OF THE CUSTOMER PLATFORM LEADER



RESOURCES

RESEARCH REPORT

THE STATE OF BRAND LOYALTY



While business leaders recognize the value of customer loyalty, much remains a
mystery. To build it — and keep it — you must first understand it. To shed light
on what fuels both brand loyalty and abandonment, and what you can do about it,
Medallia Market Research surveyed more than 2,000 global consumers to get their
unique perspectives.

GUIDE

HOW TO ELIMINATE CRITICAL GAPS IN YOUR CX VISIBILITY



Expert insights on the steps you can take to improve your customer experience
and create lasting loyalty.

5 min

BLOG

HOW META REALITY LABS OPERATIONALIZED CX



The CX team at Meta Reality Labs shares their best practices for improving the
customer experience.

6:30 min

VIDEO

4 WAYS TO ENHANCE OMNICHANNEL EXPERIENCES



Experts from Citizens, Ipsos, and Medallia share four ways to create next-level
customer journeys.

 * 
 * 
 * 


EXPERIENCE 101

 * Experience Hub 101
 * Net Promoter Score
 * Voice of the Customer
 * CEM Software
 * Customer Experience Management
 * Customer Retention


PLATFORM

 * Text Analytics
 * Admin Suite
 * Ask Now
 * Mobile
 * Pricing


COMPANY

 * About Medallia
 * Customers
 * Services
 * Events & Virtual Experiences
 * Newsroom
 * Contact Us


RESOURCES

 * Developer Portal
 * Documentation
 * Blog
 * Medallia Leadership Team
 * Partners
 * Data Protection
 * Careers

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