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Main content
Affordable Connectivity Program


YOU MAY BE ELIGIBLE FOR UP TO $30/MONTH TOWARDS YOUR INTERNET AND MOBILE
SERVICES

As part of our ongoing commitment to keeping you connected, Xfinity is proud to
participate in the Affordable Connectivity Program (ACP), which provides
eligible households a credit of up to $30/month towards your Internet and mobile
services. We're making it simple for both new and existing customers to apply
this credit towards Xfinity Internet, Internet Essentials and Xfinity Mobile
services.
How to apply
Am I eligible?
Only eligible households may enroll. Benefit is up to $75/month in Tribal lands.


WHAT IS THE AFFORDABLE CONNECTIVITY PROGRAM?

ACP is a longer-term replacement for the Emergency Broadband Benefit, designed
to help keep families connected to the Internet. Qualified households can
receive a monthly credit of up to $30/month (up to $75/month for customers in
Tribal lands) towards their Internet and mobile services.
See FAQs about ACP



HOW TO APPLY FOR THIS BENEFIT

To apply for the ACP benefit, simply follow these steps below. Depending on your
choice of Internet services, your steps will be different.


If you have both Xfinity Internet and Xfinity Mobile services, the ACP benefit
will first be applied to the Internet portion of your bill. Any remaining ACP
benefit will be applied to Xfinity Mobile service.

Already a customer? Sign in here

I am interested in signing up for Xfinity Internet


 1. Check eligibility for ACP. Complete the National Verifier form
 2. Sign up for Xfinity Internet service. Shop Xfinity Internet
 3. Complete the Xfinity ACP enrollment form to receive your credit. For this
    step, you'll need the application ID you received from the National Verifier
    when you were approved. Start ACP enrollment


Expect to hear a status update from us within 48 hours of applying for ACP.

I am interested in applying for Internet Essentials


Internet Essentials is an affordable Internet service for qualified households.
If your ACP application is approved, your credit will cover the entire monthly
cost. More about Internet Essentials


 1. Check eligibility for ACP. Complete the National Verifier form
 2. Apply for Internet Essentials at InternetEssentials.com or call
    855-8-INTERNET.
 3. Complete the Xfinity ACP enrollment form to receive your credit. For this
    step, you’ll need the application ID you received from the National Verifier
    when you were approved. Start ACP enrollment


Expect to hear a status update from us within 48 hours of applying for ACP.

I am interested in signing up for Xfinity Prepaid Internet service


 1. Check eligibility for ACP. Complete the National Verifier form
 2. Sign up for Xfinity Prepaid Internet service at an Xfinity Store or by
    visiting xfinityprepaid.com
 3. Once you’ve confirmed eligibility, please call 844-963-0288 to enroll in ACP
    through Xfinity and have your ACP credit applied to your Xfinity Prepaid
    Internet service. For this step, you’ll need the application ID you received
    from the National Verifier when you were approved.

 

Expect to hear a status update from us within 48 hours of applying for ACP.

Shop Xfinity Internet
Apply for Internet Essentials



AM I ELIGIBLE FOR THIS BENEFIT?

To qualify, a member of your household must meet certain criteria. Qualifying
criteria include a household member's qualification for the Lifeline program
(such as Medicaid and SNAP), free and reduced-price school lunch program, or by
your household income.
Check eligibility now
You will still need to connect services and apply to enroll following your
eligibility check.



FREQUENTLY ASKED QUESTIONS

What is the Affordable Connectivity Program (ACP)?


ACP is a longer-term replacement for the federal Emergency Broadband Benefit
(EBB). It was designed to help lower-income households connect to the Internet
and stay connected. The Program provides eligible customers of participating
broadband providers up to a $30/month ($75/month for Tribal lands) credit toward
Internet and mobile services for the duration of the program. It will last for
as long as the Federal Government funds the Program, which is expected to be
several years. The amount of the credit depends on the rate for the services
selected.

Who is eligible for ACP?



To qualify, a member of your household must meet at least one of the following
criteria:


 * Qualifies for the federal Lifeline program, including:

 * Medicaid
 * SNAP
 * Supplemental Security Income (SSI)
 * Federal Public Housing Assistance
 * Veterans and Survivors Pension Benefit
 * Tribal Programs for Residents for Qualifying Tribal Lands

 * Receives benefits under the free and reduced-price school lunch program or
   the school breakfast program, including through the USDA Community
   Eligibility Provision
 * Has an income that is at or below 200% of the federal poverty guidelines
 * Received a federal Pell Grant in the current award year


In order to confirm your eligibility for ACP, we will have to share certain
qualifying information about you with the Federal Government.

For how long will I receive the ACP credit?


You will be eligible for an ACP credit for so long as you continue to qualify
for the Program. The federal government may periodically seek to confirm
continued eligibility. The Program will last for as long as the Federal
Government provides funding which is expected to last several years. Enrolled
customers will be notified at least 30 days before the Program ends.

How do I sign up to receive the ACP credit?



First, confirm your ACP eligibility with the National Verifier and get connected
to Xfinity Internet and/or Xfinity Mobile services. Once your services are
connected and your eligibility is confirmed, follow the steps below to enroll in
ACP through Xfinity. Please note: For the enrollment process, you’ll need the
application ID you received from the National Verifier so be sure to keep that
on hand.

 

If you’re an Xfinity Internet or Internet Essentials customer, complete the
Xfinity ACP online enrollment form to have your ACP credit applied to your
Internet service.

 

If you’re an Xfinity Prepaid Internet customer, please call 844-963-0288 to
complete your enrollment and have your ACP credit applied to your Xfinity
Prepaid Internet service.

 

If you’re an Xfinity Mobile customer who does not have Internet service through
Xfinity, please call 844-389-4681 to complete your enrollment and have your ACP
credit applied to your Xfinity Mobile service.

What does ACP cover?



ACP applies to monthly charges for Xfinity Internet and Internet Essentials
service and leased Internet equipment, 30-day refills for Xfinity Prepaid
Internet service, and Xfinity Mobile data usage and service fees. Qualified
households will receive a total credit of up to $30/month towards these services
or up to $75/month for qualified households within Tribal lands. The amount of
the credit depends on the rate for the services selected.

 

If you have both Xfinity Internet and Xfinity Mobile services, the ACP benefit
will first be applied to the Internet portion of your bill. Any remaining ACP
benefit will be applied to Xfinity Mobile services.

Is Comcast participating in the device subsidy portion of ACP?


At this time, we are not participating in the device subsidy program associated
with ACP. Our focus is to provide broadband connectivity across all tiers of
Internet service for as many eligible customers as possible. Our low-cost
computer program through Internet Essentials is still available to new IE
customers.

Are there any Xfinity Internet or mobile services that are NOT eligible for ACP?



The ACP credit cannot be used for unlimited Internet data plans, Internet data
overage charges, 7-day refills or purchase of the modem for Xfinity Prepaid
Internet service, Xfinity Mobile device payments, Xfinity Mobile Protection
Plan, taxes and fees, or any non-Internet or non-mobile Xfinity products or
equipment, including Xfinity TV, Xfinity Voice, and Xfinity Home. The following
types of customers cannot apply their ACP credit toward Internet service:

 

 * Customers who receive Internet service provided to them by their residential
   building through Xfinity Communities or Xfinity On Campus and do not have an
   individual Xfinity account with upgraded Internet services
 * Customers whose Internet account is in voluntary seasonal suspend status
 * Customers whose Internet Essentials service is provided through an
   organization or school sponsored program

 

Any of the above mentioned customers who qualify for ACP can enroll in ACP and
apply their credit toward their Xfinity Mobile service by calling
1-844-389-4681.

How can I apply my ACP credit toward my Xfinity Mobile bill?


Once you’re connected to Internet service and enrolled in ACP through Xfinity,
no further action is required to apply any remaining credit to your Xfinity
Mobile service. The ACP credit will be applied first toward your Internet
service and leased Internet equipment. Then, if any portion of the ACP credit
remains, it will be automatically applied to your Xfinity Mobile data usage
and/or service fees and will be reflected on your Xfinity Mobile bill.

What if I subscribe to other services? Can I put the $30/month credit toward my
bundled services?


The ACP credit of up to $30/month ($75/month in Tribal lands) can only be
applied to the Internet and mobile services portion of your bundled Xfinity
services. You are still responsible in full for any portion of your bill not
covered by ACP.

What if my Internet bill is less than my ACP credit?


The ACP credit will never be higher than the monthly cost for your Xfinity
Internet and/or Mobile services, and leased Xfinity Internet equipment. If you
have Xfinity Mobile service, any remaining ACP benefit will be automatically
applied to your Xfinity Mobile data usage and/or service fees.

I am on a promotion for my Xfinity Internet service. Does my promotion still
apply?


Yes, if your Xfinity services are on a promotional rate at the time you enroll
in ACP, your promotional rate will continue to apply. If your promotion ends
while you are on ACP and your Internet service rolls to a higher monthly rate,
your monthly ACP credit will increase accordingly up to $30/month ($75/month in
Tribal lands).

If I am receiving the ACP credit and change Internet tiers, does this benefit
still apply?


Yes, you can change your Internet services to any eligible tier and still retain
the ACP credit up to $30/month ($75/month in Tribal lands).

I need to cancel my service, but I have a contract which includes early
termination fees. Do early termination fees apply?


If you are on a term contract while you are enrolled in ACP, you will not be
charged any applicable Early Termination Fee (ETF) for the Xfinity Internet
portion of your services for the duration of the applicable term.

Can I transfer my ACP credit to another person or household?


ACP credits are nontransferable. The ACP credit is limited to one per household.

If I move while receiving the ACP credit, what happens?


Moving does not change your eligibility to receive ACP. However, you may need to
re-enroll in ACP through Xfinity at your new address. If you move into an area
not serviceable by Xfinity, you should check with your new Internet service
provider to find out if they are also a participating provider in ACP and how to
enroll.

Can my ACP credit be transferred between Service Providers?


The benefit is limited to one per household and can only be applied to one
provider at a time. You may choose to transfer your ACP benefit to another
participating provider; however, you may only transfer once per service month
with limited exceptions. You can obtain broadband service subsidized by ACP from
any participating provider of your choice.

Is there anything that would cause Xfinity to de-enroll me from ACP?



You may be de-enrolled from ACP through Xfinity for various reasons, including
the following:

 

 * If you no longer meet the eligibility requirements of ACP.
 * If you notify another service provider that you wish to transfer your ACP
   benefit to them from Xfinity.
 * If you request to be de-enrolled from ACP through Xfinity.
 * If the monthly cost of your Internet service is entirely covered by the ACP
   benefit and you have not used the service at least once in the past 30 days.
 * If you are an Xfinity Prepaid Internet customer and you do not refill your
   30-day service within the required time period.

When will the credit appear on my bill?


Once you receive confirmation of your enrollment, you could see the ACP credit
on your very next bill. However, depending on when you enroll, the credit may
not appear until your second bill after enrollment.

As an Xfinity Prepaid Internet customer, how will the ACP credit be applied?


Once successfully enrolled, the ACP benefit will be issued by account credit or
refund after the applicable 30-day period covered by the refill. For cash
purchases, the refund will be issued by check. For card purchases, the refund
will be issued as a refund to the card used for purchase.

What happens at the end of ACP?


If you choose to continue with your current level of Internet and/or mobile
services once the Program ends or if you are no longer eligible, you will be
responsible for payment at the full and current rates, terms and conditions. You
can always choose to cancel your service by calling 1-800-xfinity.
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