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<a href="https://forums.malwarebytes.com/topic/283504-cant-get-rid-of-riskware/?do=findComment&comment=1500979" rel="nofollow" class="ipsType_blendLinks">Posted <time datetime="2022-02-06T15:58:06Z" title="02/06/2022 03:58 PM" data-short="Feb 6">February 6</time></a>
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<a href="https://forums.malwarebytes.com/topic/283504-cant-get-rid-of-riskware/?do=findComment&comment=1500979" class="ipsType_blendLinks">Posted <time datetime="2022-02-06T15:58:06Z" title="02/06/2022 03:58 PM" data-short="Feb 6">February 6</time></a>
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<p> Hello, </p>
<p> I recently started getting ads on my Chrome search results page so I decided to download and run MalwareBytes. I believe the scan does not show anything out of the ordinary, but the program detects riskware under the domain of
"filterforte.com" every time I search for anything. I've tried disabling Chrome extensions, running my antivirus, running HitmanPro and even resetting the browser to default settings, but nothing has worked. I would very much appreciate
if someone could help me out with this issue. I've followed the forum
instructi<a class="ipsAttachLink ipsAttachLink_inline" data-fileid="340813" href="https://forums.malwarebytes.com/applications/core/interface/file/attachment.php?id=340813&key=05f583a9963c40f5008999660fe2e23e" data-fileext="txt" rel="" title="Unavailable" data-ipstooltip="true" data-loaded="true">MalwareBytes.txt</a>ons
and ran the Farbar tool, logs which I'm attaching along with the initial scan's. </p>
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<a class="ipsAttachLink ipsAttachLink_block" href="https://forums.malwarebytes.com/applications/core/interface/file/attachment.php?id=340814&key=75bfade2455e1e71e24fb8f94b3d4251" data-fileext="txt" data-fileid="340814" data-filekey="75bfade2455e1e71e24fb8f94b3d4251" data-loaded="true"> <span class="ipsAttachLink_title">FRST.txt</span><span class="ipsAttachLink_metaInfo">Unavailable</span> </a>
<a class="ipsAttachLink ipsAttachLink_block" href="https://forums.malwarebytes.com/applications/core/interface/file/attachment.php?id=340815&key=f72175de9825423aa6855be0d23c8b11" data-fileext="txt" data-fileid="340815" data-filekey="f72175de9825423aa6855be0d23c8b11" data-loaded="true"> <span class="ipsAttachLink_title">Addition.txt</span><span class="ipsAttachLink_metaInfo">Unavailable</span> </a>
<a class="ipsAttachLink ipsAttachLink_block" href="https://forums.malwarebytes.com/applications/core/interface/file/attachment.php?id=340816&key=2a6be83576766fc10cb9c82855da81af" data-fileext="txt" data-fileid="340816" data-filekey="2a6be83576766fc10cb9c82855da81af" data-loaded="true"> <span class="ipsAttachLink_title">riskware.txt</span><span class="ipsAttachLink_metaInfo">Unavailable</span> </a>
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<button class="ipsHide ipsButton ipsButton_small ipsButton_light ipsButton_fullWidth ipsMargin_top:half" data-controller="core.front.core.webshare" data-role="webShare" data-websharetitle="Can't get rid of riskware" data-websharetext="Hello,
I recently started getting ads on my Chrome search results page so I decided to download and run MalwareBytes. I believe the scan does not show anything out of the ordinary, but the program detects riskware under the domain of "filterforte.com" every time I search for anything. I've tried disabling Chrome extensions, running my antivirus, running HitmanPro and even resetting the browser to default settings, but nothing has worked. I would very much appreciate if someone could help me out with this issue. I've followed the forum instructiMalwareBytes.txtons and ran the Farbar tool, logs which I'm attaching along with the initial scan's.
FRST.txt
Addition.txt
riskware.txt " data-webshareurl="https://forums.malwarebytes.com/topic/283504-cant-get-rid-of-riskware/?do=findComment&comment=1500979">More sharing options...</button>
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<a href="https://forums.malwarebytes.com/topic/283504-cant-get-rid-of-riskware/?do=findComment&comment=1500982" rel="nofollow" class="ipsType_blendLinks">Posted <time datetime="2022-02-06T16:12:35Z" title="02/06/2022 04:12 PM" data-short="Feb 6">February 6</time></a>
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<a href="https://forums.malwarebytes.com/topic/283504-cant-get-rid-of-riskware/?do=findComment&comment=1500982" class="ipsType_blendLinks">Posted <time datetime="2022-02-06T16:12:35Z" title="02/06/2022 04:12 PM" data-short="Feb 6">February 6</time></a>
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<p> Hi <img alt=":welcome:" data-emoticon="" src="//content.invisioncic.com/Mmalware/emoticons/default_post-32477-1261866970.gif" title=":welcome:"> </p>
<p> Let's do one scan with Malwarebytes Adwcleaner to check for adwares. Just before pressing that "scan" button, be sure that Chrome & Edge, or other web browser are Closed. </p>
<p> It will not take much time, </p>
<p> First download & save it </p>
<p>
<a href="https://support.malwarebytes.com/hc/en-us/articles/360038520054-Download-and-install-Malwarebytes-AdwCleaner" rel="external nofollow noopener" target="_blank">https://support.malwarebytes.com/hc/en-us/articles/360038520054-Download-and-install-Malwarebytes-AdwCleaner</a>
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<p> </p>
<p> Then be sure to close all web browsers. </p>
<p> Then go to where the EXE file is saved. Start Adwcleaner. Then do a scan with Adwcleaner </p>
<p>
<a href="https://support.malwarebytes.com/hc/en-us/articles/360038520114-Malwarebytes-AdwCleaner-scan-and-clean" rel="external nofollow noopener" target="_blank">https://support.malwarebytes.com/hc/en-us/articles/360038520114-Malwarebytes-AdwCleaner-scan-and-clean</a>
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<p> Attach the clean log. There will be more to do later. </p>
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Let's do one scan with Malwarebytes Adwcleaner to check for adwares. Just before pressing that "scan" button, be sure that Chrome & Edge, or other web browser are Closed.
It will not take much time,
First download & save it
https://support.malwarebytes.com/hc/en-us/articles/360038520054-Download-and-install-Malwarebytes-AdwCleaner
Then be sure to close all web browsers.
Then go to where the EXE file is saved. Start Adwcleaner. Then do a scan with Adwcleaner
https://support.malwarebytes.com/hc/en-us/articles/360038520114-Malwarebytes-AdwCleaner-scan-and-clean
Attach the clean log. There will be more to do later.
" data-webshareurl="https://forums.malwarebytes.com/topic/283504-cant-get-rid-of-riskware/?do=findComment&comment=1500982">More sharing options...</button>
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<a href="https://forums.malwarebytes.com/topic/283504-cant-get-rid-of-riskware/?do=findComment&comment=1500984" rel="nofollow" class="ipsType_blendLinks">Posted <time datetime="2022-02-06T16:20:41Z" title="02/06/2022 04:20 PM" data-short="Feb 6">February 6</time></a>
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<a href="https://forums.malwarebytes.com/topic/283504-cant-get-rid-of-riskware/?do=findComment&comment=1500984" class="ipsType_blendLinks">Posted <time datetime="2022-02-06T16:20:41Z" title="02/06/2022 04:20 PM" data-short="Feb 6">February 6</time></a>
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<p> That is a good cleanup of adwares. I would suggest that you do this next scan. This is a known respected tool. It will scan for viruses as well as for potentially unwanted applications. ( P U A or P U P ). </p>
<p> </p>
<p> I would suggest a free scan with the ESET Online Scanner. This will be another check for viruses, other malware, adwares, & potentially unwanted applications. </p>
<p> </p>
<p> Go to
<a href="https://download.eset.com/com/eset/tools/online_scanner/latest/esetonlinescanner.exe" rel="external nofollow noopener" target="_blank">https://download.eset.com/com/eset/tools/online_scanner/latest/esetonlinescanner.exe</a>
</p>
<p> </p>
<p> It will start a download of "esetonlinescanner.exe" </p>
<p> Save the file to your system, such as the Downloads folder, or else to the Desktop. </p>
<p> Go to the saved file, and double click it to get it started. </p>
<p> </p>
<p> When presented with the initial ESET options, click on "Computer Scan". </p>
<p> Next, when prompted by Windows, allow it to start by clicking Yes </p>
<p> When prompted for scan type, Click on Full scan </p>
<p> Look at & tick ( select ) the radio selection "Enable ESET to detect and quarantine potentially unwanted applications" and click on Start scan button. </p>
<p> </p>
<p> Have patience. The entire process may take an hour or more. There is an initial update download. </p>
<p> There is a progress window display. You may step away from machine &. Let it be. </p>
<p> </p>
<p> You should ignore all prompts to get the ESET antivirus software program. ( e.g. their standard program). You do not need to buy or get or install anything else. </p>
<p> </p>
<p> When the scan is completed, if something was found, it will show a screen with the number of detected items. If so, click the button marked “View detected results”. </p>
<p> Click The blue “Save scan log” to save the log. </p>
<p> If something was removed and you know it is a false finding, you may click on the blue ”Restore cleaned files” ( in blue, at bottom). </p>
<p> </p>
<p> Press Continue when all done. </p>
<p> You should decline the offer for “periodic scanning”. ( if offered) </p>
<p> </p>
<p> Please make sure you attach the log report. </p>
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I would suggest a free scan with the ESET Online Scanner. This will be another check for viruses, other malware, adwares, & potentially unwanted applications.
Go to https://download.eset.com/com/eset/tools/online_scanner/latest/esetonlinescanner.exe
It will start a download of "esetonlinescanner.exe"
Save the file to your system, such as the Downloads folder, or else to the Desktop.
Go to the saved file, and double click it to get it started.
When presented with the initial ESET options, click on "Computer Scan".
Next, when prompted by Windows, allow it to start by clicking Yes
When prompted for scan type, Click on Full scan
Look at & tick ( select ) the radio selection "Enable ESET to detect and quarantine potentially unwanted applications" and click on Start scan button.
Have patience. The entire process may take an hour or more. There is an initial update download.
There is a progress window display. You may step away from machine &. Let it be.
You should ignore all prompts to get the ESET antivirus software program. ( e.g. their standard program). You do not need to buy or get or install anything else.
When the scan is completed, if something was found, it will show a screen with the number of detected items. If so, click the button marked “View detected results”.
Click The blue “Save scan log” to save the log.
If something was removed and you know it is a false finding, you may click on the blue ”Restore cleaned files” ( in blue, at bottom).
Press Continue when all done.
You should decline the offer for “periodic scanning”. ( if offered)
Please make sure you attach the log report.
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<a href="https://forums.malwarebytes.com/topic/283504-cant-get-rid-of-riskware/?do=findComment&comment=1501012" rel="nofollow" class="ipsType_blendLinks">Posted <time datetime="2022-02-06T22:49:20Z" title="02/06/2022 10:49 PM" data-short="Feb 6">February 6</time></a>
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<p style="background-color:#ffffff;color:#353c41;font-size:14px;"> That removed a total of 16 files. 15 classified as potentially unwanted application + 1 tagged as potentially unsafe application. </p>
<p style="background-color:#ffffff;color:#353c41;font-size:14px;"> The <strong>Microsoft Safety Scanner</strong> is a free Microsoft stand-alone virus scanner that can be used to scan for & remove malware or potentially
unwanted software from a system. </p>
<p style="background-color:#ffffff;color:#353c41;font-size:14px;"> The download links & the how-to-run-the tool are at this link at Microsoft </p>
<p style="background-color:#ffffff;color:#353c41;font-size:14px;">
<a href="https://docs.microsoft.com/en-us/windows/security/threat-protection/intelligence/safety-scanner-download" rel="external nofollow noopener" style="background-color:transparent;" target="_blank">https://docs.microsoft.com/en-us/windows/security/threat-protection/intelligence/safety-scanner-download</a>
</p>
<p style="background-color:#ffffff;color:#353c41;font-size:14px;"> </p>
<p style="background-color:#ffffff;color:#353c41;font-size:14px;"> Look on<span> </span><strong>Scan Options</strong><span> </span>& select<span> </span><span><strong> </strong><span
style="color:#2980b9;"><strong><strong>FULL</strong></strong></span></span><strong> scan</strong>. </p>
<p style="background-color:#ffffff;color:#353c41;font-size:14px;"> Then start the scan. Have lots of patience. Once you start the scan & you see it started, then leave it be. </p>
<ul style="background-color:#ffffff;color:#353c41;font-size:14px;">
<li> Once you see it has started, take a long long break; walk
away. <span> </span><u><em>Do not pay credence if you see some intermediate early flash messages on screen display. The only things that count are the End result at the end of the run.</em></u>
</li>
<li>
<u><em>Again, any on-screen display about repeat 'infection' is not to be relied on. Ignore those.</em></u>
</li>
<li> We only rely on the end result that is on the log-report-file. </li>
</ul>
<p style="background-color:#ffffff;color:#353c41;font-size:14px;"> </p>
<p style="background-color:#ffffff;color:#353c41;font-size:14px;"> This is<span> </span>likely to run for many hours ( depending on number of files on your machine & the speed of hardware.) </p>
<p style="background-color:#ffffff;color:#353c41;font-size:14px;"> The log is named MSERT.log </p>
<p style="background-color:#ffffff;color:#353c41;font-size:14px;"> the log will be at </p>
<p style="background-color:#ffffff;color:#353c41;font-size:14px;"> Windows\debug\msert.log </p>
<p style="background-color:#ffffff;color:#353c41;font-size:14px;"> Please attach that log with your reply. This step is not a cure-all. We have more work to do later. Stick with me. </p>
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The Microsoft Safety Scanner is a free Microsoft stand-alone virus scanner that can be used to scan for & remove malware or potentially unwanted software from a system.
The download links & the how-to-run-the tool are at this link at Microsoft
https://docs.microsoft.com/en-us/windows/security/threat-protection/intelligence/safety-scanner-download
Look on Scan Options & select FULL scan.
Then start the scan. Have lots of patience. Once you start the scan & you see it started, then leave it be.
Once you see it has started, take a long long break; walk away. Do not pay credence if you see some intermediate early flash messages on screen display. The only things that count are the End result at the end of the run.
Again, any on-screen display about repeat 'infection' is not to be relied on. Ignore those.
We only rely on the end result that is on the log-report-file.
This is likely to run for many hours ( depending on number of files on your machine & the speed of hardware.)
The log is named MSERT.log
the log will be at
Windows\debug\msert.log
Please attach that log with your reply. This step is not a cure-all. We have more work to do later. Stick with me.
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<p> Hey Maurice. It's been almost 36 hours since the scan began and it is not even half-way there, is it crucial to have it done? It's been interfering with work and the noise really kept me up last night. If you tell me it's worth it
I'll stop by the store and get some earplugs for tonight, so please let me know <span class="ipsEmoji">😅</span>. Thank you for your help up until now! </p>
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<p> The machine should not be "noisy", as long as the hardware is in normal good physical condition. Did you notice if the scan is past the C drive ? Now then, if you must, you may click on the CANCEL button. Before you do
that though, see if you can jot down how far & to where it has scanned up to now. </p>
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<strong>Edited <time datetime="2022-02-08T21:18:57Z" title="02/08/2022 09:18 PM" data-short="Feb 8">February 8</time> by Maurice Naggar</strong>
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<p> It really isn't that noisy, it's just that I sleep particularly close to my PC <span class="ipsEmoji">😅</span>. The scan is still going through the C drive, stuck on some heavy software development programs. I'll probably let it
finish, it would just be a waste of time otherwise. I'll let you know when I have the results! </p>
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<a href="https://forums.malwarebytes.com/topic/283504-cant-get-rid-of-riskware/?do=findComment&comment=1501442" class="ipsType_blendLinks">Posted <time datetime="2022-02-09T12:50:09Z" title="02/09/2022 12:50 PM" data-short="Feb 9">February 9</time></a>
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<p> Here it is. </p>
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<a href="https://forums.malwarebytes.com/topic/283504-cant-get-rid-of-riskware/?do=findComment&comment=1501446" class="ipsType_blendLinks">Posted <time datetime="2022-02-09T12:54:29Z" title="02/09/2022 12:54 PM" data-short="Feb 9">February 9</time></a>
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<p> Don't mind the last message, this is the one: </p>
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<a href="https://forums.malwarebytes.com/topic/283504-cant-get-rid-of-riskware/?do=findComment&comment=1501481" class="ipsType_blendLinks">Posted <time datetime="2022-02-09T16:42:38Z" title="02/09/2022 04:42 PM" data-short="Feb 9">February 9</time></a>
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<p> This topic - thread is oinly for Loominarty, who is the originator. Any one else posting here will be removed. I have split off the post by one such other person. </p>
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<a href="https://forums.malwarebytes.com/topic/283504-cant-get-rid-of-riskware/?do=findComment&comment=1501483" class="ipsType_blendLinks">Posted <time datetime="2022-02-09T16:47:25Z" title="02/09/2022 04:47 PM" data-short="Feb 9">February 9</time></a>
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<p> Hello
<a contenteditable="false" data-ipshover="" data-ipshover-target="https://forums.malwarebytes.com/profile/292794-loominarty/?do=hovercard" data-mentionid="292794" href="https://forums.malwarebytes.com/profile/292794-loominarty/" rel="">@loominarty</a>
Thank you for the report from the Microsoft Safety scanner. It reports that there is no virus, trojan, or malware. How is the situation as to web browsers ? </p>
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<span>I would<span> </span>like</span> a report set for review. This is a report only.
</p>
<p style="background-color:#ffffff;color:#353c41;font-size:14px;"> Please <a href="https://downloads.malwarebytes.com/file/mbst" rel="external nofollow noopener" target="_blank">download MALWAREBYRES MBST Support Tool</a>
</p>
<p style="background-color:#ffffff;color:#353c41;font-size:14px;"> Once you start it<span> </span><em><strong>click Advanced</strong></em><span> </span>>>> then <em><strong>Gather
Logs</strong></em>
</p>
<p style="background-color:#ffffff;color:#353c41;font-size:14px;"> Have patience till the run has finished. </p>
<p style="background-color:#ffffff;color:#353c41;font-size:14px;"> Upload an archive once it is done. Attach the <strong>mbst-grab-results.zip</strong> from the Desktop. </p>
<p style="background-color:#ffffff;color:#353c41;font-size:14px;"> </p>
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<p> Hello
<a contenteditable="false" data-ipshover="" data-ipshover-target="https://forums.malwarebytes.com/profile/292794-loominarty/?do=hovercard" data-mentionid="292794" href="https://forums.malwarebytes.com/profile/292794-loominarty/" rel="">@loominarty</a>
Thank you for the report. I noticed 2 distinct IP addresses involved on the Block notice events by Malwarebytes web protection. </p>
<p style="background-color:#ffffff;color:#353c41;font-size:14px;"> We will use<span> </span><strong>FRSTENGLISH.exe</strong><span> on the<span> </span><strong>Downloads</strong></span><span
style="background-color:#ffffff;color:#353c41;font-size:14px;"><strong> folder</strong></span><span> </span>to run a custom script. <span style="font-size:14px;"><span>The system will be rebooted after the
script has run.</span></span>
</p>
<p style="background-color:#ffffff;color:#353c41;font-size:14px;">
<span style="font-size:14px;"><span><span style="color:#e74c3c;">This custom script is for </span></span></span><strong><span style="background-color:#ffffff;color:#353c41;font-size:14px;">Loominarty</span></strong><span
style="font-size:14px;"><span><span style="color:#e74c3c;"> only / for this machine only</span>.</span></span>
</p>
<p style="background-color:#ffffff;color:#353c41;font-size:14px;"> </p>
<p style="background-color:#ffffff;color:#353c41;font-size:14px;"> This custom script has some specific things, plus some general aspect to help the system overall. Hoping it will not exceed 60 minutes in execute time. </p>
<p style="background-color:#ffffff;color:#353c41;font-size:14px;">
<strong>NOTE-1:</strong> This script will run a scan using System File Checker to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will
rebuild the Winsock. It will attempt to clear the cache for Chrome & Edge. It will delete temporary file areas.
</p>
<p style="background-color:#ffffff;color:#353c41;font-size:14px;">
<strong>NOTE-2</strong>: The main & major goal of this custom run is to put 2 IP addresses on the block section of the Windows firewall + to remove one extension on Chrome browser.
</p>
<ul style="background-color:#ffffff;color:#353c41;font-size:14px;">
<li style="background-color:#ffffff;color:#353c41;font-size:14px;"> </li>
<li style="background-color:#ffffff;color:#353c41;font-size:14px;"> Please be sure to Close any open work files, documents, any apps you started yourself before starting this. </li>
</ul>
<p style="background-color:#ffffff;color:#353c41;font-size:14px;">
<span style="font-size:14px;"><span> </span></span>
</p>
<ul style="background-color:#ffffff;color:#353c41;font-size:14px;">
<li style="background-color:#ffffff;color:#353c41;font-size:14px;">
<span style="font-size:14px;"><span>If there are any CD<span> </span>/ DVD / or USB-flash-thumb or USB-storage drives attached, please disconnect any of those.</span></span>
</li>
<li style="background-color:#ffffff;color:#353c41;font-size:14px;">
<span style="font-size:14px;"><span>Please save the (attached file named) FIXLIST.txt to the user Downloads</span></span><span
style="background-color:#ffffff;color:#353c41;font-size:14px;"><strong> </strong> </span>folder
</li>
</ul>
<p style="background-color:#ffffff;color:#353c41;font-size:14px;">
<a class="ipsAttachLink ipsAttachLink_block" data-fileid="341140" href="https://forums.malwarebytes.com/applications/core/interface/file/attachment.php?id=341140&key=60dbb6e014062e0d65468656fc1a38b4" data-fileext="txt" rel=""> <span class="ipsAttachLink_title">Fixlist.txt</span><span class="ipsAttachLink_metaInfo">Fetching info...</span> </a>
<span style="color:#e74c3c;"><strong><<< - - - - -</strong></span>
</p>
<p style="background-color:#ffffff;color:#353c41;font-size:14px;">
<span style="font-size:14px;"><span>Then, Start the Windows Explorer and<span> </span>then, go to the Downloads</span></span><span style="background-color:#ffffff;color:#353c41;font-size:14px;"> </span><span
style="font-size:14px;"><span><span> </span> folder.</span></span>
</p>
<p style="background-color:#ffffff;color:#353c41;font-size:14px;">
<br><span style="font-size:14px;"><span><strong>RIGHT click</strong><span> </span>on<span> </span><span style="color:#0000ff;"><strong>FRSTENGLISH.exe <span> </span></strong></span>
and<span> </span>select<span> </span><strong>RUN as Administrator</strong><span> </span>and allow it to proceed. Reply<span> </span><strong>YES</strong><span> </span>when prompted to allow to run.<br>
to run the tool. If the tool warns you the version is outdated, please download and run the updated version.<br> IF Windows prompts you about running this, select YES to allow it to proceed.</span></span>
</p>
<ul style="background-color:#ffffff;color:#353c41;font-size:14px;">
<li style="background-color:#ffffff;color:#353c41;font-size:14px;">
<span style="font-size:14px;"><span>IF you get a block message from Windows about this tool......</span></span>
</li>
</ul>
<p style="background-color:#ffffff;color:#353c41;font-size:14px;">
<span style="font-size:14px;"><span> click line More info information on that screen<br> and click button Run
anyway<span> </span>on next screen.</span></span>
</p>
<ul style="background-color:#ffffff;color:#353c41;font-size:14px;">
<li style="background-color:#ffffff;color:#353c41;font-size:14px;">
<span style="font-size:14px;"><span>on the FRST window:</span></span>
</li>
</ul>
<p style="background-color:#ffffff;color:#353c41;font-size:14px;">
<span style="font-size:14px;"><span>Click the<span> </span><strong>Fix button</strong><span> </span>just once, and<span> </span>wait.</span></span>
</p>
<p style="background-color:#ffffff;color:#353c41;font-size:14px;">
<span
style="font-size:14px;"><span><a href="https://content.invisioncic.com/Mmalware/monthly_2020_04/frst-fix.jpg.f6a25291b39a03d418acc9a3b7136900.jpg" rel="external nofollow noopener" style="background-color:transparent;" title="Enlarge image" target="_blank"><img alt="frst-fix.jpg.f6a25291b39a03d418acc9a3b7136900.jpg" data-ratio="59.33" style="border-style:none;vertical-align:middle;" width="595" src="https://content.invisioncic.com/Mmalware/monthly_2020_04/frst-fix.jpg.f6a25291b39a03d418acc9a3b7136900.jpg" class="ipsImage_thumbnailed"></a></span></span>
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<p style="background-color:#ffffff;color:#353c41;font-size:14px;"> </p>
<p style="background-color:#ffffff;color:#353c41;font-size:14px;">
<span style="font-size:14px;"><span>PLEASE have lots and lots of patience when this starts. You will see a green progress bar start. Lots of patience. <br> If you receive a message that a reboot<span> </span>is required,
please make sure you allow it to restart normally.<br> The tool will complete its run after<span> </span>restart.<br> When finished, the tool will make a log ( Fixlog.txt) in the same location from where it was
run.</span></span>
</p>
<p style="background-color:#ffffff;color:#353c41;font-size:14px;">
<span style="font-size:14px;"><span>Please attach the FIXLOG.txt with<span> </span>your next reply later, at your next opportunit</span></span>y.
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We will use FRSTENGLISH.exe on the Downloads folder to run a custom script. The system will be rebooted after the script has run.
This custom script is for Loominarty only / for this machine only.
This custom script has some specific things, plus some general aspect to help the system overall. Hoping it will not exceed 60 minutes in execute time.
NOTE-1: This script will run a scan using System File Checker to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will rebuild the Winsock. It will attempt to clear the cache for Chrome & Edge. It will delete temporary file areas.
NOTE-2: The main & major goal of this custom run is to put 2 IP addresses on the block section of the Windows firewall + to remove one extension on Chrome browser.
Please be sure to Close any open work files, documents, any apps you started yourself before starting this.
If there are any CD / DVD / or USB-flash-thumb or USB-storage drives attached, please disconnect any of those.
Please save the (attached file named) FIXLIST.txt to the user Downloads folder
Fixlist.txt <<< - - - - -
Then, Start the Windows Explorer and then, go to the Downloads folder.
RIGHT click on FRSTENGLISH.exe and select RUN as Administrator and allow it to proceed. Reply YES when prompted to allow to run.
to run the tool. If the tool warns you the version is outdated, please download and run the updated version.
IF Windows prompts you about running this, select YES to allow it to proceed.
IF you get a block message from Windows about this tool......
click line More info information on that screen
and click button Run anyway on next screen.
on the FRST window:
Click the Fix button just once, and wait.
PLEASE have lots and lots of patience when this starts. You will see a green progress bar start. Lots of patience.
If you receive a message that a reboot is required, please make sure you allow it to restart normally.
The tool will complete its run after restart.
When finished, the tool will make a log ( Fixlog.txt) in the same location from where it was run.
Please attach the FIXLOG.txt with your next reply later, at your next opportunity.
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<a href="https://forums.malwarebytes.com/topic/283504-cant-get-rid-of-riskware/?do=findComment&comment=1501896" rel="nofollow" class="ipsType_blendLinks">Posted <time datetime="2022-02-11T03:40:16Z" title="02/11/2022 03:40 AM" data-short="Feb 11">February 11</time></a>
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<a href="https://forums.malwarebytes.com/topic/283504-cant-get-rid-of-riskware/?do=findComment&comment=1501896" class="ipsType_blendLinks">Posted <time datetime="2022-02-11T03:40:16Z" title="02/11/2022 03:40 AM" data-short="Feb 11">February 11</time></a>
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<p> Hey Maurice. Here are the results for the script. Did a quick check afterwards and the issue is still being detected. </p>
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<a class="ipsAttachLink ipsAttachLink_block" href="https://forums.malwarebytes.com/applications/core/interface/file/attachment.php?id=341181&key=45b2e4555ec42ca5c00a817247d56188" data-fileext="txt" data-fileid="341181" data-filekey="45b2e4555ec42ca5c00a817247d56188"> <span class="ipsAttachLink_title">Fixlog.txt</span><span class="ipsAttachLink_metaInfo">Fetching info...</span> </a>
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Fixlog.txt " data-webshareurl="https://forums.malwarebytes.com/topic/283504-cant-get-rid-of-riskware/?do=findComment&comment=1501896">More sharing options...</button>
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<a href="https://forums.malwarebytes.com/topic/283504-cant-get-rid-of-riskware/?do=findComment&comment=1501938" class="ipsType_blendLinks">Posted <time datetime="2022-02-11T14:55:13Z" title="02/11/2022 02:55 PM" data-short="Feb 11">February 11</time></a>
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<p style="background-color:#ffffff;color:#353c41;font-size:14px;"> Start <strong>Chrome</strong>. </p>
<p style="background-color:#ffffff;color:#353c41;font-size:14px;"> Look on the upper top right and click on the 3 dots ( or dashes) menu icon of Chrome ( top bar). </p>
<p style="background-color:#ffffff;color:#353c41;font-size:14px;"> Then click on <strong>More Tools</strong> > then click on <strong>EXTENSIONS</strong>. </p>
<p style="background-color:#ffffff;color:#353c41;font-size:14px;"> </p>
<p style="background-color:#ffffff;color:#353c41;font-size:14px;"> Look for the <em><strong>Ultimate Volume Booster</strong></em> Extension </p>
<p style="background-color:#ffffff;color:#353c41;font-size:14px;"> then if you see on its right a blue color slider, click or slide it to the left so that it is dimmed to grey color ( turned off) </p>
<p style="background-color:#ffffff;color:#353c41;font-size:14px;"> Then click on <strong>REMOVE</strong> with your mouse. </p>
<p style="background-color:#ffffff;color:#353c41;font-size:14px;"> </p>
<p style="background-color:#ffffff;color:#353c41;font-size:14px;"> That ought to take care of it. Keep me advised. </p>
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Look on the upper top right and click on the 3 dots ( or dashes) menu icon of Chrome ( top bar).
Then click on More Tools > then click on EXTENSIONS.
Look for the Ultimate Volume Booster Extension
then if you see on its right a blue color slider, click or slide it to the left so that it is dimmed to grey color ( turned off)
Then click on REMOVE with your mouse.
That ought to take care of it. Keep me advised.
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<a href="https://forums.malwarebytes.com/topic/283504-cant-get-rid-of-riskware/?do=findComment&comment=1502283" class="ipsType_blendLinks">Posted <time datetime="2022-02-13T16:10:57Z" title="02/13/2022 04:10 PM" data-short="Feb 13">February 13</time></a>
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<p> The issue has not been detected for 2 days now, seems like the problem is solved! Should have tried removing the extensions and not just disabling them from the start. Thank you very much for your help and time Maurice. </p>
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<a href="https://forums.malwarebytes.com/topic/283504-cant-get-rid-of-riskware/?do=findComment&comment=1502290" class="ipsType_blendLinks">Posted <time datetime="2022-02-13T17:22:01Z" title="02/13/2022 05:22 PM" data-short="Feb 13">February 13</time></a>
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<p> Hi. That is good news. We are nearly done. </p>
<p style="background-color:#ffffff;color:#353c41;font-size:14px;"> This next is just a report to check on some Windows services </p>
<p style="background-color:#ffffff;color:#353c41;font-size:14px;">
<span><span>Download <a href="http://www.bleepingcomputer.com/download/farbar-service-scanner/dl/62/" rel="external nofollow noopener" style="background-color:transparent;" target="_blank">Farbar's Service Scanner utility</a></span></span>
</p>
<p style="background-color:#ffffff;color:#353c41;font-size:14px;">
<span><span>and Save to your Desktop.</span></span>
</p>
<p style="background-color:#ffffff;color:#353c41;font-size:14px;">
<span><span>Right-Click on fss.exe and select Run As Administrator.</span></span>
</p>
<p style="background-color:#ffffff;color:#353c41;font-size:14px;">
<span><span>Answer Yes to ok when prompted.</span></span>
</p>
<p style="background-color:#ffffff;color:#353c41;font-size:14px;">
<span><span>If your firewall then puts out a prompt, again, allow it to run.</span></span>
</p>
<p style="background-color:#ffffff;color:#353c41;font-size:14px;">
<span><span>Once FSS is on-screen, be sure the following items are check-marked:</span></span>
</p>
<ul style="background-color:#ffffff;color:#353c41;font-size:14px;">
<li style="background-color:#ffffff;color:#353c41;font-size:14px;">
<pre style="border-bottom:1px solid #888888;border-left-color:#888888;border-left-style:solid;border-right:1px solid #888888;border-top:1px solid #888888;font-size:1em;padding:2px;"><span style="color:#000000;">Internet Services
Windows Firewall
System Restore
Security Center/Action Center
Windows Update
Windows Defender
Other services</span></pre>
</li>
</ul>
<p style="background-color:#ffffff;color:#353c41;font-size:14px;">
<span><span> </span></span>
</p>
<p style="background-color:#ffffff;color:#353c41;font-size:14px;">
<span><span>Click on "<strong>Scan</strong>".</span></span>
</p>
<p style="background-color:#ffffff;color:#353c41;font-size:14px;">
<span><span>It will create a log (<strong>FSS.txt</strong>) in the same<span> </span>directory the tool is run. Please attach that file. </span></span>
</p>
<p style="background-color:#ffffff;color:#353c41;font-size:14px;"> [ 2 ] </p>
<p style="background-color:#ffffff;color:#353c41;font-size:14px;"> I would recommend getting a readout report as to update status of some key apps. </p>
<ul style="background-color:#ffffff;color:#353c41;font-size:14px;">
<li> Download SecurityCheck by glax24 from
here <span> </span><a href="https://tools.safezone.cc/glax24/SecurityCheck/SecurityCheck.exe" rel="external nofollow noopener" style="background-color:transparent;" target="_blank">https://tools.safezone.cc/glax24/SecurityCheck/SecurityCheck.exe</a>
</li>
</ul>
<p style="background-color:#ffffff;color:#353c41;font-size:14px;"> </p>
<ul style="background-color:#ffffff;color:#353c41;font-size:14px;">
<li> and save the tool on the desktop. </li>
<li> If Windows's SmartScreen block that with a message-window, then </li>
<li> Click on the MORE INFO spot and over-ride that and allow it to proceed. </li>
</ul>
<p style="background-color:#ffffff;color:#353c41;font-size:14px;"> This tool is safe. Smartscreen is overly
sensitive. </p>
<p style="background-color:#ffffff;color:#353c41;font-size:14px;"> Right-click with your mouse on the Securitycheck.exe and select "<strong>Run as administrator</strong>" and
reply<span> </span><strong>YES</strong><span> </span>to allow to run & go forward<br> Wait for the scan to finish. It will open in a text file named SecurityType.txt. Close the file. Attach it with your next
reply.<br> You can find this file in a folder called SecurityCheck,<span> </span><strong>C:\SecurityCheck\SecurityCheck.txt</strong>
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This next is just a report to check on some Windows services
Download Farbar's Service Scanner utility
and Save to your Desktop.
Right-Click on fss.exe and select Run As Administrator.
Answer Yes to ok when prompted.
If your firewall then puts out a prompt, again, allow it to run.
Once FSS is on-screen, be sure the following items are check-marked:
Internet Services
Windows Firewall
System Restore
Security Center/Action Center
Windows Update
Windows Defender
Other services
Click on "Scan".
It will create a log (FSS.txt) in the same directory the tool is run. Please attach that file.
[ 2 ]
I would recommend getting a readout report as to update status of some key apps.
Download SecurityCheck by glax24 from here https://tools.safezone.cc/glax24/SecurityCheck/SecurityCheck.exe
and save the tool on the desktop.
If Windows's SmartScreen block that with a message-window, then
Click on the MORE INFO spot and over-ride that and allow it to proceed.
This tool is safe. Smartscreen is overly sensitive.
Right-click with your mouse on the Securitycheck.exe and select "Run as administrator" and reply YES to allow to run & go forward
Wait for the scan to finish. It will open in a text file named SecurityType.txt. Close the file. Attach it with your next reply.
You can find this file in a folder called SecurityCheck, C:\SecurityCheck\SecurityCheck.txt
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<p> Hello. Thank you for the reports. The Mozilla Firefox is out-of-date. Be sure to get the very latest release. See below the other action items listed by SecurityCheck. The goal is to have the latest updates / patches / releases.<br>
--------------------------- [ OtherUtilities ] ----------------------------<br> LibreOffice 7.1.3.2 v.7.1.3.2 <span style="color:#FF0000;"><strong> Warning! </strong></span><span
style="color:#FF0000;"><strong><a href="https://www.libreoffice.org/download/download/" rel="external nofollow noopener" target="_blank">Download Update</a></strong></span><br> Oracle VM VirtualBox 6.1.18 v.6.1.18 <span
style="color:#FF0000;"><strong> Warning! </strong></span><span
style="color:#FF0000;"><strong><a href="https://www.virtualbox.org/wiki/Downloads" rel="external nofollow noopener" target="_blank">Download Update</a></strong></span><br> NVIDIA GeForce Experience 3.24.0.126 v.3.24.0.126 <span
style="color:#FF0000;"><strong> Warning! </strong></span><span
style="color:#FF0000;"><strong><a href="https://www.geforce.com/geforce-experience/download" rel="external nofollow noopener" target="_blank">Download Update</a></strong></span><br> Microsoft Visual Studio Code (User) v.1.48.2 <span
style="color:#FF0000;"><strong> Warning! </strong></span><span style="color:#FF0000;"><strong><a href="https://code.visualstudio.com/download" rel="external nofollow noopener" target="_blank">Download Update</a></strong></span>
</p>
<p> Microsoft .NET Framework 1.1 v.1.1.4322 <strong><span style="color:#FF0000;"> Warning! This software is no longer supported.</span></strong>
</p>
<p> ------------------------------ [ ArchAndFM ] ------------------------------<br> WinRAR 6.02 (64-bit) v.6.02.0 <span style="color:#FF0000;"><strong> Warning! </strong></span><span
style="color:#FF0000;"><strong><a href="https://www.rarlab.com/download.htm" rel="external nofollow noopener" target="_blank">Download Update</a></strong></span><br> ------------------------------- [ Imaging ]
-------------------------------<br> GIMP 2.10.22 v.2.10.22 <span style="color:#FF0000;"><strong> Warning! </strong></span><span
style="color:#FF0000;"><strong><a href="https://www.gimp.org/downloads/" rel="external nofollow noopener" target="_blank">Download Update</a></strong></span><br> -------------------------- [ IMAndCollaborate ]
---------------------------<br> Discord v.0.0.309 <span style="color:#FF0000;"><strong> Warning! </strong></span><span
style="color:#FF0000;"><strong><a href="https://discordapp.com/api/download?platform=win" rel="external nofollow noopener" target="_blank">Download Update</a></strong></span><br> Microsoft Teams v.1.4.00.2879 <span
style="color:#FF0000;"><strong>Warning! </strong></span><span style="color:#FF0000;"><strong><a href="https://teams.microsoft.com/downloads" rel="external nofollow noopener" target="_blank">Download Update</a></strong></span><br>
--------------------------------- [ P2P ] ---------------------------------<br> BitTorrent v.7.10.5.46097 <strong><span style="color:#FF0000;"> Warning! Ad-supported P2P-client</span></strong>.<br> --------------------------------
[ Media ] --------------------------------<br> Audacity 2.3.2 v.2.3.2 <span style="color:#FF0000;"><strong> Warning! </strong></span><span
style="color:#FF0000;"><strong><a href="https://www.audacityteam.org/download/windows/" rel="external nofollow noopener" target="_blank">Download Update</a></strong></span><br> ------------------------------- [ Browser ]
-------------------------------<br> Mozilla Firefox 86.0 (x64 es-ES) v.86.0 <span style="color:#FF0000;"><strong> Warning! </strong></span><span
style="color:#FF0000;"><strong><a href="https://www.mozilla.org/en-US/firefox/all/" rel="external nofollow noopener" target="_blank">Download Update</a></strong></span>
</p>
<p> ---------------------------- [ UnwantedApps ] -----------------------------<br> Unity Web Player (x64) (All users) v.4.6.6f2 <strong> Warning!</strong> Application is distributed through the partnership programs and bundle
assemblies. Uninstallation recommended. Possible you became a victim of fraud or social engineering. </p>
<p> Wondershare Helper Compact 2.5.3 v.2.5.3 <strong> Warning!</strong> Application is distributed through the partnership programs and bundle assemblies. Uninstallation recommended. Possible you became a victim of fraud or social
engineering. </p>
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--------------------------- [ OtherUtilities ] ----------------------------
LibreOffice 7.1.3.2 v.7.1.3.2 Warning! Download Update
Oracle VM VirtualBox 6.1.18 v.6.1.18 Warning! Download Update
NVIDIA GeForce Experience 3.24.0.126 v.3.24.0.126 Warning! Download Update
Microsoft Visual Studio Code (User) v.1.48.2 Warning! Download Update
Microsoft .NET Framework 1.1 v.1.1.4322 Warning! This software is no longer supported.
------------------------------ [ ArchAndFM ] ------------------------------
WinRAR 6.02 (64-bit) v.6.02.0 Warning! Download Update
------------------------------- [ Imaging ] -------------------------------
GIMP 2.10.22 v.2.10.22 Warning! Download Update
-------------------------- [ IMAndCollaborate ] ---------------------------
Discord v.0.0.309 Warning! Download Update
Microsoft Teams v.1.4.00.2879 Warning! Download Update
--------------------------------- [ P2P ] ---------------------------------
BitTorrent v.7.10.5.46097 Warning! Ad-supported P2P-client.
-------------------------------- [ Media ] --------------------------------
Audacity 2.3.2 v.2.3.2 Warning! Download Update
------------------------------- [ Browser ] -------------------------------
Mozilla Firefox 86.0 (x64 es-ES) v.86.0 Warning! Download Update
---------------------------- [ UnwantedApps ] -----------------------------
Unity Web Player (x64) (All users) v.4.6.6f2 Warning! Application is distributed through the partnership programs and bundle assemblies. Uninstallation recommended. Possible you became a victim of fraud or social engineering.
Wondershare Helper Compact 2.5.3 v.2.5.3 Warning! Application is distributed through the partnership programs and bundle assemblies. Uninstallation recommended. Possible you became a victim of fraud or social engineering.
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<p> Hello. </p>
<p style="background-color:#ffffff;color:#353c41;font-size:14px;"> Let's go ahead and do some clean-up work and remove the tools and logs we've run. </p>
<p style="background-color:#ffffff;color:#353c41;font-size:14px;"> Please download <a href="https://toolslib.net/downloads/finish/951-kprm/" rel="external nofollow noopener" target="_blank">KpRm</a> by kernel-panik and save it
to your desktop. </p>
<ul style="background-color:#ffffff;color:#353c41;font-size:14px;">
<li> right-click kprm_(version).exe and select Run as Administrator. </li>
<li> Read and accept the disclaimer. </li>
<li> When the tool opens, ensure <strong>all boxes under Actions are checked.</strong>
</li>
<li> Under <strong>Delete Quarantines</strong> select <strong>Delete Now</strong>, then click <strong>Run.</strong>
</li>
<li> Once complete, click<span> </span><strong>OK</strong>. </li>
<li> A log will open in Notepad titled kprm-(date).txt. </li>
<li> You may attach that file to your next reply. <em>(<span style="color:#16a085;">not compulsory</span></em>) </li>
</ul>
<p> Let me know when you have completed this. We can wrap-up this case. </p>
<p> Sincerely, </p>
<p> Maurice </p>
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Let's go ahead and do some clean-up work and remove the tools and logs we've run.
Please download KpRm by kernel-panik and save it to your desktop.
right-click kprm_(version).exe and select Run as Administrator.
Read and accept the disclaimer.
When the tool opens, ensure all boxes under Actions are checked.
Under Delete Quarantines select Delete Now, then click Run.
Once complete, click OK.
A log will open in Notepad titled kprm-(date).txt.
You may attach that file to your next reply. (not compulsory)
Let me know when you have completed this. We can wrap-up this case.
Sincerely,
Maurice
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<a href="https://forums.malwarebytes.com/topic/283504-cant-get-rid-of-riskware/?do=findComment&comment=1504764" class="ipsType_blendLinks">Posted <time datetime="2022-02-28T17:21:23Z" title="02/28/2022 05:21 PM" data-short="Feb 28">February 28</time></a>
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<p> Sorry Maurice, forgot to reply. I ran the tool and haven't had any issues since I removed the extension. </p>
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* Can't get rid of riskware
CAN'T GET RID OF RISKWARE
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By loominarty,
February 6 in Resolved Malware Removal Logs
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Go to solution Solved by Maurice Naggar, February 11
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RECOMMENDED POSTS
LOOMINARTY
Posted February 6
LOOMINARTY
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ID:1500979
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Posted February 6
Hello,
I recently started getting ads on my Chrome search results page so I decided to
download and run MalwareBytes. I believe the scan does not show anything out of
the ordinary, but the program detects riskware under the domain of
"filterforte.com" every time I search for anything. I've tried disabling Chrome
extensions, running my antivirus, running HitmanPro and even resetting the
browser to default settings, but nothing has worked. I would very much
appreciate if someone could help me out with this issue. I've followed the forum
instructiMalwareBytes.txtons and ran the Farbar tool, logs which I'm attaching
along with the initial scan's.
FRST.txtUnavailable Addition.txtUnavailable riskware.txtUnavailable
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MAURICE NAGGAR
Posted February 6
MAURICE NAGGAR
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ID:1500982
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Posted February 6
Hi
Let's do one scan with Malwarebytes Adwcleaner to check for adwares. Just before
pressing that "scan" button, be sure that Chrome & Edge, or other web browser
are Closed.
It will not take much time,
First download & save it
https://support.malwarebytes.com/hc/en-us/articles/360038520054-Download-and-install-Malwarebytes-AdwCleaner
Then be sure to close all web browsers.
Then go to where the EXE file is saved. Start Adwcleaner. Then do a scan with
Adwcleaner
https://support.malwarebytes.com/hc/en-us/articles/360038520114-Malwarebytes-AdwCleaner-scan-and-clean
Attach the clean log. There will be more to do later.
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LOOMINARTY
Posted February 6
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Posted February 6
AdwCleaner.txtFetching info...
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MAURICE NAGGAR
Posted February 6
MAURICE NAGGAR
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ID:1500991
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Posted February 6
That is a good cleanup of adwares. I would suggest that you do this next scan.
This is a known respected tool. It will scan for viruses as well as for
potentially unwanted applications. ( P U A or P U P ).
I would suggest a free scan with the ESET Online Scanner. This will be another
check for viruses, other malware, adwares, & potentially unwanted applications.
Go to
https://download.eset.com/com/eset/tools/online_scanner/latest/esetonlinescanner.exe
It will start a download of "esetonlinescanner.exe"
Save the file to your system, such as the Downloads folder, or else to the
Desktop.
Go to the saved file, and double click it to get it started.
When presented with the initial ESET options, click on "Computer Scan".
Next, when prompted by Windows, allow it to start by clicking Yes
When prompted for scan type, Click on Full scan
Look at & tick ( select ) the radio selection "Enable ESET to detect and
quarantine potentially unwanted applications" and click on Start scan button.
Have patience. The entire process may take an hour or more. There is an initial
update download.
There is a progress window display. You may step away from machine &. Let it be.
You should ignore all prompts to get the ESET antivirus software program. ( e.g.
their standard program). You do not need to buy or get or install anything else.
When the scan is completed, if something was found, it will show a screen with
the number of detected items. If so, click the button marked “View detected
results”.
Click The blue “Save scan log” to save the log.
If something was removed and you know it is a false finding, you may click on
the blue ”Restore cleaned files” ( in blue, at bottom).
Press Continue when all done.
You should decline the offer for “periodic scanning”. ( if offered)
Please make sure you attach the log report.
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LOOMINARTY
Posted February 6
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Posted February 6
ESET.txtFetching info...
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MAURICE NAGGAR
Posted February 7
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* Interests: Security, Windows, Windows Update, malware prevention
ID:1501060
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Posted February 7
That removed a total of 16 files. 15 classified as potentially unwanted
application + 1 tagged as potentially unsafe application.
The Microsoft Safety Scanner is a free Microsoft stand-alone virus scanner that
can be used to scan for & remove malware or potentially unwanted software from a
system.
The download links & the how-to-run-the tool are at this link at Microsoft
https://docs.microsoft.com/en-us/windows/security/threat-protection/intelligence/safety-scanner-download
Look on Scan Options & select FULL scan.
Then start the scan. Have lots of patience. Once you start the scan & you see it
started, then leave it be.
* Once you see it has started, take a long long break; walk away. Do not pay
credence if you see some intermediate early flash messages on screen
display. The only things that count are the End result at the end of the
run.
* Again, any on-screen display about repeat 'infection' is not to be relied
on. Ignore those.
* We only rely on the end result that is on the log-report-file.
This is likely to run for many hours ( depending on number of files on your
machine & the speed of hardware.)
The log is named MSERT.log
the log will be at
Windows\debug\msert.log
Please attach that log with your reply. This step is not a cure-all. We have
more work to do later. Stick with me.
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LOOMINARTY
Posted February 8
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Posted February 8
Hey Maurice. It's been almost 36 hours since the scan began and it is not even
half-way there, is it crucial to have it done? It's been interfering with work
and the noise really kept me up last night. If you tell me it's worth it I'll
stop by the store and get some earplugs for tonight, so please let me know 😅.
Thank you for your help up until now!
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MAURICE NAGGAR
Posted February 8
MAURICE NAGGAR
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ID:1501338
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Posted February 8 (edited)
The machine should not be "noisy", as long as the hardware is in normal good
physical condition. Did you notice if the scan is past the C drive ? Now then,
if you must, you may click on the CANCEL button. Before you do that though, see
if you can jot down how far & to where it has scanned up to now.
Edited February 8 by Maurice Naggar
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LOOMINARTY
Posted February 8
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Posted February 8
It really isn't that noisy, it's just that I sleep particularly close to my PC
😅. The scan is still going through the C drive, stuck on some heavy software
development programs. I'll probably let it finish, it would just be a waste of
time otherwise. I'll let you know when I have the results!
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LOOMINARTY
Posted February 9
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Posted February 9
Here it is.
msert.logFetching info...
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LOOMINARTY
Posted February 9
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Posted February 9
Don't mind the last message, this is the one:
msert.logFetching info...
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MAURICE NAGGAR
Posted February 9
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ID:1501481
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Posted February 9
This topic - thread is oinly for Loominarty, who is the originator. Any one
else posting here will be removed. I have split off the post by one such other
person.
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MAURICE NAGGAR
Posted February 9
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* Interests: Security, Windows, Windows Update, malware prevention
ID:1501483
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Posted February 9
Hello @loominarty Thank you for the report from the Microsoft Safety scanner.
It reports that there is no virus, trojan, or malware. How is the situation as
to web browsers ?
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LOOMINARTY
Posted February 10
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Posted February 10
I'm afraid the issue persists. MalwareBytes is still blocking a website and
disabling it makes ads appear on my search results. What else could I try? Thank
you very much for your time.
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MAURICE NAGGAR
Posted February 10
MAURICE NAGGAR
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ID:1501567
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Posted February 10
I would like a report set for review. This is a report only.
Please download MALWAREBYRES MBST Support Tool
Once you start it click Advanced >>> then Gather Logs
Have patience till the run has finished.
Upload an archive once it is done. Attach the mbst-grab-results.zip from the
Desktop.
* Please attach mbst-grab-results.zip to your reply
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LOOMINARTY
Posted February 10
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Posted February 10
mbst-grab-results.zipFetching info...
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MAURICE NAGGAR
Posted February 10
MAURICE NAGGAR
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* Interests: Security, Windows, Windows Update, malware prevention
ID:1501813
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Posted February 10
Hello @loominarty Thank you for the report. I noticed 2 distinct IP addresses
involved on the Block notice events by Malwarebytes web protection.
We will use FRSTENGLISH.exe on the Downloads folder to run a custom script.
The system will be rebooted after the script has run.
This custom script is for Loominarty only / for this machine only.
This custom script has some specific things, plus some general aspect to help
the system overall. Hoping it will not exceed 60 minutes in execute time.
NOTE-1: This script will run a scan using System File Checker to check that
all Microsoft operating system files are valid and not corrupt and attempt to
correct any invalid files. It will rebuild the Winsock. It will attempt to
clear the cache for Chrome & Edge. It will delete temporary file areas.
NOTE-2: The main & major goal of this custom run is to put 2 IP addresses on the
block section of the Windows firewall + to remove one extension on Chrome
browser.
*
* Please be sure to Close any open work files, documents, any apps you started
yourself before starting this.
* If there are any CD / DVD / or USB-flash-thumb or USB-storage drives
attached, please disconnect any of those.
* Please save the (attached file named) FIXLIST.txt to the user
Downloads folder
Fixlist.txtFetching info... <<< - - - - -
Then, Start the Windows Explorer and then, go to the Downloads folder.
RIGHT click on FRSTENGLISH.exe and select RUN as Administrator and allow it
to proceed. Reply YES when prompted to allow to run.
to run the tool. If the tool warns you the version is outdated, please
download and run the updated version.
IF Windows prompts you about running this, select YES to allow it to proceed.
* IF you get a block message from Windows about this tool......
click line More info information on that screen
and click button Run anyway on next screen.
* on the FRST window:
Click the Fix button just once, and wait.
PLEASE have lots and lots of patience when this starts. You will see a green
progress bar start. Lots of patience.
If you receive a message that a reboot is required, please make sure you allow
it to restart normally.
The tool will complete its run after restart.
When finished, the tool will make a log ( Fixlog.txt) in the same location from
where it was run.
Please attach the FIXLOG.txt with your next reply later, at your next
opportunity.
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LOOMINARTY
Posted February 11
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Posted February 11
Hey Maurice. Here are the results for the script. Did a quick check afterwards
and the issue is still being detected.
Fixlog.txtFetching info...
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* Solution
MAURICE NAGGAR
Posted February 11
MAURICE NAGGAR
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* Interests: Security, Windows, Windows Update, malware prevention
* Solution
ID:1501938
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Posted February 11
Start Chrome.
Look on the upper top right and click on the 3 dots ( or dashes) menu icon of
Chrome ( top bar).
Then click on More Tools > then click on EXTENSIONS.
Look for the Ultimate Volume Booster Extension
then if you see on its right a blue color slider, click or slide it to the left
so that it is dimmed to grey color ( turned off)
Then click on REMOVE with your mouse.
That ought to take care of it. Keep me advised.
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LOOMINARTY
Posted February 13
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Posted February 13
The issue has not been detected for 2 days now, seems like the problem is
solved! Should have tried removing the extensions and not just disabling them
from the start. Thank you very much for your help and time Maurice.
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MAURICE NAGGAR
Posted February 13
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ID:1502290
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Posted February 13
Hi. That is good news. We are nearly done.
This next is just a report to check on some Windows services
Download Farbar's Service Scanner utility
and Save to your Desktop.
Right-Click on fss.exe and select Run As Administrator.
Answer Yes to ok when prompted.
If your firewall then puts out a prompt, again, allow it to run.
Once FSS is on-screen, be sure the following items are check-marked:
* Internet Services
Windows Firewall
System Restore
Security Center/Action Center
Windows Update
Windows Defender
Other services
Click on "Scan".
It will create a log (FSS.txt) in the same directory the tool is run. Please
attach that file.
[ 2 ]
I would recommend getting a readout report as to update status of some key apps.
* Download SecurityCheck by glax24 from
here https://tools.safezone.cc/glax24/SecurityCheck/SecurityCheck.exe
* and save the tool on the desktop.
* If Windows's SmartScreen block that with a message-window, then
* Click on the MORE INFO spot and over-ride that and allow it to proceed.
This tool is safe. Smartscreen is overly
sensitive.
Right-click with your mouse on the Securitycheck.exe and select "Run as
administrator" and reply YES to allow to run & go forward
Wait for the scan to finish. It will open in a text file named SecurityType.txt.
Close the file. Attach it with your next reply.
You can find this file in a folder called
SecurityCheck, C:\SecurityCheck\SecurityCheck.txt
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LOOMINARTY
Posted February 15
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Posted February 15
FSS.txtFetching info... SecurityCheck.txtFetching info...
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MAURICE NAGGAR
Posted February 15
MAURICE NAGGAR
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* Interests: Security, Windows, Windows Update, malware prevention
ID:1502680
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Posted February 15
Hello. Thank you for the reports. The Mozilla Firefox is out-of-date. Be sure to
get the very latest release. See below the other action items listed by
SecurityCheck. The goal is to have the latest updates / patches / releases.
--------------------------- [ OtherUtilities ] ----------------------------
LibreOffice 7.1.3.2 v.7.1.3.2 Warning! Download Update
Oracle VM VirtualBox 6.1.18 v.6.1.18 Warning! Download Update
NVIDIA GeForce Experience 3.24.0.126 v.3.24.0.126 Warning! Download Update
Microsoft Visual Studio Code (User) v.1.48.2 Warning! Download Update
Microsoft .NET Framework 1.1 v.1.1.4322 Warning! This software is no longer
supported.
------------------------------ [ ArchAndFM ] ------------------------------
WinRAR 6.02 (64-bit) v.6.02.0 Warning! Download Update
------------------------------- [ Imaging ] -------------------------------
GIMP 2.10.22 v.2.10.22 Warning! Download Update
-------------------------- [ IMAndCollaborate ] ---------------------------
Discord v.0.0.309 Warning! Download Update
Microsoft Teams v.1.4.00.2879 Warning! Download Update
--------------------------------- [ P2P ] ---------------------------------
BitTorrent v.7.10.5.46097 Warning! Ad-supported P2P-client.
-------------------------------- [ Media ] --------------------------------
Audacity 2.3.2 v.2.3.2 Warning! Download Update
------------------------------- [ Browser ] -------------------------------
Mozilla Firefox 86.0 (x64 es-ES) v.86.0 Warning! Download Update
---------------------------- [ UnwantedApps ] -----------------------------
Unity Web Player (x64) (All users) v.4.6.6f2 Warning! Application is
distributed through the partnership programs and bundle assemblies.
Uninstallation recommended. Possible you became a victim of fraud or social
engineering.
Wondershare Helper Compact 2.5.3 v.2.5.3 Warning! Application is distributed
through the partnership programs and bundle assemblies. Uninstallation
recommended. Possible you became a victim of fraud or social engineering.
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MAURICE NAGGAR
Posted February 22
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ID:1503824
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Posted February 22
Hello.
Let's go ahead and do some clean-up work and remove the tools and logs we've
run.
Please download KpRm by kernel-panik and save it to your desktop.
* right-click kprm_(version).exe and select Run as Administrator.
* Read and accept the disclaimer.
* When the tool opens, ensure all boxes under Actions are checked.
* Under Delete Quarantines select Delete Now, then click Run.
* Once complete, click OK.
* A log will open in Notepad titled kprm-(date).txt.
* You may attach that file to your next reply. (not compulsory)
Let me know when you have completed this. We can wrap-up this case.
Sincerely,
Maurice
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LOOMINARTY
Posted February 28
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Posted February 28
Sorry Maurice, forgot to reply. I ran the tool and haven't had any issues since
I removed the extension.
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