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Submitted URL: http://www.williams-sonoma.ca/customer-service/about-us/privacy-policy/
Effective URL: https://www.williams-sonoma.ca/customer-service/about-us/privacy-policy/
Submission: On October 19 via api from US — Scanned from CA
Effective URL: https://www.williams-sonoma.ca/customer-service/about-us/privacy-policy/
Submission: On October 19 via api from US — Scanned from CA
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Williams-Sonoma. Inc., to send electronic messages to your email or similar account about updates on future events and promotions relating to WSI Brands, our affiliates and our Select Partners. You may also receive tailored ads on social
media and other websites. You can withdraw your consent at any time by <a href="/contact-us" target="_blank">Contacting Us</a>. We will treat the information you provide in accordance with our
<a href="/customer-service/about-us/privacy-policy" target="_blank">Privacy Policy</a>.</span></div>
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<h2 class="thankYouHeader"> Stay tuned for exclusive offers & more hitting your inbox soon. Consider signing up for emails for our entire family of brands to get even more of the latest & greatest. </h2>
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PRIVACY POLICY
This Privacy Policy has been prepared by Williams Sonoma, Pottery Barn, pottery
barn kids, and west elm, which are each owned and operated by Williams-Sonoma
Canada, Inc. (“WSI Brands”, “we”, “us”, “our”). We are committed to respecting
your privacy. The purpose of this Privacy Policy is to inform you what
information we may collect from you, how we use and disclose such information,
and the choices you have regarding our use of, and your ability to access,
review, correct and opt out of our use of, the information. This Privacy Policy
applies to our privacy practices in our stores, on our websites available at
www.williams-sonoma.ca, www.potterybarn.ca, www.potterybarnkids.ca and
www.westelm.ca and through other interactions with you such as email and phone.
* Collecting and Using Information About You
* Purchase or Order a Product
* Create a Gift Registry
* Visit our Stores
* Sign-up for Promotional Communications
* Create an Online Account
* Catalogues and Events
* Contests, Sweepstakes and Promotions
* Surveys and Customer Research
* Apply for Employment
* Customer Service
* Sharing of Personal Information
* Website Information, Social Media, Cookies and other Tracking Technologies
* Online Ads/Interest-Based Advertising
* Opting Out Of Marketing And Transfers; Updating and Deleting Information
About You
* Access to Your Personal Information
* Safeguards and Retention
* Links to Third Party Web Sites
* Policy Changes
* Contact Us
COLLECTING AND USING INFORMATION ABOUT YOU
The term “personal information” means information about an identifiable
individual, including name, address, email address, signature, and other
information relating to an individual. We may collect and use personal
information when you:
* purchase or order a product;
* create a gift registry;
* sign-up to receive promotional email or other communications
* register to receive catalogues or to attend an event;
* participate in contests, sweepstakes or promotions;
* participate in surveys or customer research;
* visit or register on our website;
* apply for employment; or
* contact our customer service department with a comment, question or
complaint.
To serve you better, we may combine information you give us online, in our
stores or through our catalogues. We may also combine information with publicly
available information or other information we receive from third parties,
including providers of third party cookie and other third party browsing and use
data as set out under “Online Ads/Interest-Based Advertising” below. We use that
combined information to enhance and personalize the shopping experience of you
and others with us, and to recognize our customers so that we can communicate
with you about our products and events that may be of interest to you, and for
other promotional purposes. We also use information for internal purposes, such
as analyzing preferences, trends, and statistics to help us better understand
our customers and to enhance our product and service offerings.
PURCHASE OR ORDER A PRODUCT
You do not have to provide us with any personal information when you purchase
merchandise with cash at one of our stores. If you use a credit or debit card
for your purchase, we collect your debit or credit card-related information and
your signature to process and administer your payment. If you make a purchase
online, we also collect your shipping and billing address, telephone number and
email address in order to arrange shipment of your order, track your order,
contact you about your order and for fraud prevention purposes. If you purchase
a gift card on one of our websites, we may also collect the name and email
address of the recipient in order to deliver the gift card on your behalf. We
maintain a record of your product purchases to facilitate merchandise returns,
and to better understand your preferences and tailor our communications to you.
CREATE A GIFT REGISTRY
If you choose to create a gift registry, we collect personal information in
order to administer your registry account and arrange for delivery of gift
items. The information we collect includes your (and your co-registrant’s) name,
mailing address, phone number, email address, event type and date, shipping
information, and the items in your registry.
VISIT OUR STORES
We use CCTV cameras in our stores to collect video recordings for security and
loss prevention purposes. For more information, please contact us using the
contact information set out at the end of this policy.
SIGN-UP FOR PROMOTIONAL COMMUNICATIONS
We may offer you the ability to sign-up to receive marketing and promotional
communications through our website or on third party websites (including through
social media sites). If you sign-up, we collect certain personal information
(such as first and last name, email address or mobile phone number) which we use
to send you email, text message or other communications containing updates
regarding products and services, special promotions or upcoming events that may
be of interest to you. From time to time, we may also collect optional
demographic information or information about your personal interests or
preferences. If you choose to provide this information, we use it to tailor our
communications to you.
You can opt-out of receiving promotional email from us by following the opt-out
or “unsubscribe” instructions provided in your email or text message, or by
contacting us as set out below. Please note that you may continue to receive
transactional or account related messages from us.
We may use “refer a friend” and other similar features on the Services to permit
you to send email to others individuals that might be interested in WSI Brands.
This feature requires you to submit your name and email address, as well as the
name and email address of the recipient. We do not use the names or email
addresses submitted in these circumstances for any other purpose without the
consent of you or the email recipient to do so. Please ensure that you only
submit email addresses of individuals with whom you have a personal or family
relationship and who would want to receive the message.
We contact you only in ways compatible with your communications choices. We rely
on you to ensure that your contact information is accurate, complete, current,
and otherwise reliable. To update or correct your contact information, please
contact us as set out below.
CREATE AN ONLINE ACCOUNT
You do not have to create an online account to visit and browse our websites.
However, to access certain features on our websites, you may be required to
create an account and provide your name, email address and a password you
choose. We use this information in order to create and administer your online
account. We strongly recommend that you do not disclose your password to anyone.
We will never ask you for your password in any unsolicited communication (such
as letters, phone calls or email messages).
CATALOGUES AND EVENTS
If you register to receive a catalogue or attend an event, we collect
information such as your name, mailing address or email address. We use this
information to add you to our catalogue mailing list, and/or to facilitate your
registration for the event.
CONTESTS, SWEEPSTAKES AND PROMOTIONS
When you enter a contest, sweepstakes or participate in a promotion, we may
collect your name, address, phone number, email address, and other information
you provide. We use this information to administer your participation in the
contest, sweepstakes or promotion. At the time you enter the contest,
sweepstakes or promotion, we may obtain your consent to send you future
promotional communications.
SURVEYS AND CUSTOMER RESEARCH
From time to time, we may offer you the opportunity to participate in one of our
surveys or other customer research. The information obtained through our surveys
and customer research is used in an aggregated, non-personally identifiable
form. We use this information to help us understand our customers, to enhance
our product and service offerings, promotions and events, and/or to assist in
the selection of store locations.
APPLY FOR EMPLOYMENT
In connection with a job application or related inquiry regarding potential
employment with WSI Brands, you may provide us with certain personal information
about yourself (such as that contained in a resume, cover letter, or similar
employment-related materials). We use this information for the purpose of
processing and responding to your application for current and future career
opportunities.
CUSTOMER SERVICE
When you contact us with a comment, question or complaint or use our live chat
feature, you may be asked for information that identifies you (such as your
name, address and a phone number) along with additional information we need to
help us promptly answer your question or respond to your comment or complaint.
We may also retain this information to assist you in the future and to improve
our customer service, product and service offerings, and events and promotions.
SHARING OF PERSONAL INFORMATION
We will not disclose, trade, rent, sell or otherwise transfer your personal
information, without your consent, except as set out herein.
Service Providers: We may transfer (or otherwise make available) your personal
information to third parties who provide services on our behalf. For example, we
may use service providers to send our emails, provide marketing and advertising
services, process payments, provide shipping services, host our website and
operate certain of its features or perform data analysis and management. Your
personal information may be maintained and processed by third party service
providers in the US or other jurisdictions. Our service providers are given the
information they need to perform their designated functions, and we do not
authorize them to use or disclose personal information for their own marketing
or other purposes.
Select Partners: From time to time we might establish a business relationship
with other persons or entities whom we believe trustworthy and whom we have
asked to confirm that their privacy policies are consistent with ours. These are
known as our Select Partners. In such cases, with your consent, we might share
and/or cross-reference information, including contact information about you that
will enable such persons or entities to contact you regarding products and
services that may be of interest to you. This section does not apply to mobile
phone numbers and opt in consent information collected for SMS text programs.
Williams-Sonoma Canada, Inc.Brands may also collect mobile phone numbers for
other purposes which are subject to this section.
Our Affiliates: We may share personal information with businesses controlling,
controlled by, or under common control with any Williams-Sonoma, Inc. Brands.
Business Transactions: We may transfer any information we have about you as an
asset in connection with a proposed or completed merger or sale (including
transfers made as part of insolvency or bankruptcy proceedings) involving all or
part of Williams-Sonoma Canada, Inc., Williams-Sonoma, Inc., or as part of a
corporate reorganization or other change in corporate control.
Legal Requirements: WSI Brands and our Canadian, US and other service providers
may provide your personal information in response to a search warrant or other
legally valid inquiry or order, or to an organization in the case of a breach of
an agreement or contravention of law, or as otherwise required or permitted by
applicable Canadian, US or other law. We may also disclose personal information
where necessary for the establishment, exercise or defence of legal claims, to
detect, suppress or prevent fraud, and to investigate or prevent actual or
suspected loss or harm to persons or property.
WEBSITE INFORMATION, SOCIAL MEDIA, COOKIES AND OTHER TRACKING TECHNOLOGIES
In general, you can visit many of our web pages without telling us who you are
or revealing any contact information about yourself. We may track the Internet
domain address from which people visit us, IP (Internet Protocol) address, other
electronic markers and device identifiers. We also collect other information
about our website traffic including information such as page requests, browser
or device type, operating system and average time spent on our web site. We may
analyze this data for preferences, trends, site usage statistics and to
recognize you when you return to the web site (if you have registered on the web
site). With your consent, we may also collect location data from your mobile
phone or other device you use to access our web sites in order to provide you
with location-based features, such as the closest store location. We may
combine this information with other information in order to better understand
our customers and customize our offers.
Social Media: If you engage with our content on or through third-party social
networking websites or applications, you may allow us to have access to certain
information associated with your social media account (e.g., name, username,
email address, profile picture) to deliver the content or as part of the
operation of the website or application.
Cookies: When you visit our web sites, we send one or more cookies to your
computer or other device. We may also use cookies and other similar technologies
in emails that you receive from us. A cookie is a small data file that is placed
on the hard drive of your computer when you visit a web site. A session cookie
expires immediately when you end your session (i.e., close your browser). A
persistent cookie stores information on the hard drive so when you end your
session and return to the same web site at a later date the cookie information
is still available. We use cookies to improve the quality of our service when
you visit our web site. We also use cookies to remind us of who you are, tailor
our products, services and advertising to suit the personal interests of you and
others, estimate our audience size, assist third parties who promote our
products to track visits to and sales at our web sites and to process your
order, track your status in our promotions, contests and sweepstakes, and/or
analyze your visiting and email interaction patterns.
If you would like to opt out of accepting cookies altogether, you can generally
set your browser to not accept cookies or to notify you when you are sent a
cookie, giving you the chance to decide whether or not to accept it. However,
certain features of our websites or other services may not work if you delete or
disable cookies.
Tracer Tags & Web Beacons: Our website may also use a technology called "tracer
tags" or “Web Beacons”. This technology allows us to understand which pages you
visit on our website. These tracer tags are used to help us optimize and tailor
our website for you and other future visitors to our website.
Analytics: We use Adobe and Google on our web sites to collect usage data and
help us to analyze how users use the web sites (such as the pages most read,
time spent, search terms and other engagement data) in order to evaluate and
improve our websites. For more information about how to opt out of having your
information used by Adobe, visit https://www.adobe.com/privacy/opt-out.html and
Google Analytics, visit https://tools.google.com/dlpage/gaoptout/.
ONLINE ADS/INTEREST-BASED ADVERTISING
We may use third parties such as ad networks and other advertising companies to
serve advertisements on our websites and on other websites (including social
media sites). These companies may use cookies, tracer tags or web beacons to
report certain information about your visits to our website and other websites
(such as web pages you visit and your response to ads) in order to measure the
effectiveness of our marketing campaigns and to deliver ads that are likely to
be more relevant to you, both on and off our website (including on social media
sites). These companies may also tie identifiers associated with a particular
browser or device to identifiers associated with other browsers or devices used
by the same user or household (e.g., a device identifier associated with a
user’s computer may be tied to the device identifiers of that user’s tablet and
phone) in order to measure and target advertisements tailored to user interests
across their devices and to send personalized marketing communications.
To learn more and to opt-out of having your information used by participating
companies for online behavioural advertising purposes, please visit the Digital
Advertising Alliance of Canada (DAAC) at http://youradchoices.ca/choices, or you
may also click on the Interest-based Ads link at the bottom of any page.
To successfully opt out, you must have cookies enabled in your web browser (see
your browser’s instructions for information on cookies and how to enable them).
Your opt-out only applies to the web browser you use so you must opt-out of each
web browser on each computer you use. Once you opt out, if you delete your
browser’s saved cookies, you will need to opt-out again. Please note that if you
opt-out, you may still receive online advertising from us (since interest-based
ads are only one form of advertising) but it will not be based on online
behavioural information about you.
We may also use services provided by third-party platforms to serve targeted ads
on such platforms. We do this by providing a hashed version of your email
address or other information to the social media platform provider. To opt-out
of the use of your email address for this type of social media advertisements,
please visit Facebook Ad Preferences page or view their help link at
https://www.facebook.com/help/568137493302217. You may also please contact us
at 1 (855) 860-1081 or send us an email international@williams-sonoma.com, or as
set out below.
OPTING OUT OF MARKETING AND TRANSFERS; UPDATING AND DELETING INFORMATION ABOUT
YOU
We want to communicate with you only if you want to hear from us. If you would
like to withdraw your consent to receive marketing communications from any of
our brands, you can call us at 1 (855) 860-1081 or send us an
email international@williams-sonoma.com. Please be sure to include your full
name, email address, mailing address, and specifically what information you do
not want to receive and from which of our brands. If you like, you may use one
of the following statements in your message to us:
* I prefer not to receive marketing email communications, such as updates
regarding products and services, special promotions or upcoming events.
* I prefer not to receive direct mail, such as periodic catalogues and mailings
regarding products and services, special promotions or upcoming events.
You may also click the designated link or instructions included in all email and
text messaging communications to be removed from future marketing email or text
message updates. Please note that you may continue to receive transactional and
account-related electronic messages from us and we may need to contact you via
phone, email or mail to address questions or issues specific to your order,
entry, etc., even if you have opted to not receive marketing communications from
us.
Please note that you may continue to receive communications (such as mailed
catalogues) while your opt-out request is being processed.
ACCESS TO YOUR PERSONAL INFORMATION AND YOUR RIGHTS
You have the right to access, update, and correct inaccuracies in your personal
information in our custody and control, subject to certain exceptions prescribed
by law. You may request access, updating and corrections of inaccuracies in the
personal information we have about you in our custody or control by emailing or
writing to us at the contact information set out under “Contact Us” below,
please visit https://wsi.truyo.com. Note that you may also update certain
contact information by logging into your online account, which may be faster
than submitting a request. In order to verify your identity, you will need to
provide at least three of the following pieces of your information: name,
telephone number, e-mail address, mailing address, and last transaction amount.
We will match this information to the information on our systems. We may request
certain personal information for the purposes of verifying the identity of the
individual seeking access to their personal information records. In some cases
we may not be able to allow you to access certain personal information in
certain circumstances, for example if it contains personal information of other
persons, or for legal reasons. To help protect against fraudulent requests for
access to your personal information, we may ask you for information to allow us
to confirm that the person making the request is you or is authorized to access
your information before granting access. For example, we may require you to
verify your identity before you access your personal information.
You may also request to withdraw your consent to our collection, use and
disclosure of your personal information, subject to legal or contractual
restrictions by sending us a request to the Contact Us section of this Privacy
Policy. Please note that if you withdraw your consent, we may no longer be able
to provide certain services to you. If you withdraw your consent, we may retain
your personal information in accordance with our internal records retention
processes and to meet our legal obligations.
SAFEGUARDS AND RETENTION
We maintain reasonable physical, electronic, and procedural safeguards to
protect the personal information in our custody and control against theft, loss
and unauthorized access, use, modification and disclosure. Unfortunately,
however, no data transmission over the Internet can be guaranteed to be 100%
secure.
We urge you to keep any password that you establish with us in a safe place and
not to divulge it to anyone. Also remember to log off your account and close
your browser window when you have finished your visit. This is to ensure that
others cannot access your account, especially if you are sharing a computer with
someone else or are using a computer in a public place.
We have personal information retention processes designed to retain personal
information of our customers for no longer than necessary for the purposes
stated above or to otherwise meet legal requirements.
LINKS TO THIRD PARTY WEB SITES
Our websites may contain links to websites operated and maintained by third
parties, over which we have no control and we therefore have no responsibility
or liability for the manner in which the organizations that operate such linked
websites may collect, use or disclose, secure and otherwise treat your personal
information. These links are not intended as an endorsement of or referral to
the linked websites. Privacy policies on such linked websites may be different
from our privacy policy. You access such linked websites at your own risk. You
should always read the privacy policy of a linked web site before disclosing any
of your information on such website.
POLICY CHANGES
If we decide to change our privacy policy to reflect changes to our personal
information practices, we will inform you by posting a notice on our websites,
as applicable. Those changes will go into effect on the effective date posted in
the notice and at the end of the revised Privacy Policy. Your continued use of
our websites or other services constitutes your acceptance of the practices
described in the revised Privacy Policy.
CONTACT US
Please contact us if:
* you have any questions or comments about this Privacy Policy,
* you wish to access, update, and/or correct inaccuracies in your personal
information, or
* you otherwise have a question or complaint about the manner in which we or
our service providers treat your personal information.
You may contact us regarding these matters by phone at 1 (405) 717-6139, by
email at legal@wsgc.com or by mail at the following address: Williams-Sonoma
Canada, Inc., c/o Williams-Sonoma, Inc., Attn: Legal Department, 3250 Van Ness
Ave., San Francisco, CA 94109 USA.
Effective Date: September 2021
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By submitting your email address, you are providing your consent to
Williams-Sonoma Canada, Inc., doing business as Williams-Sonoma on behalf of
itself and its affiliates, including Williams-Sonoma. Inc., to send electronic
messages to your email or similar account about updates on future events and
promotions relating to WSI Brands, our affiliates and our Select Partners. You
may also receive tailored ads on social media and other websites. You can
withdraw your consent at any time by Contacting Us. We will treat the
information you provide in accordance with our Privacy Policy. For additional
details, please see our Terms & Conditions.
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