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HOW STAX FUELS ITS NORTH AMERICAN OFFICES WITH EZCATER

 * ezCater
 * •
 * 3 Min Read
 * •
 * SEP 18, 2024

Global consulting firm Stax is no stranger to finding innovative solutions for
complex problems. So, when the company was faced with the challenge of turning
its hybrid workforce’s mandatory office days into eagerly anticipated
nine-to-fives, they turned to food as a creative way to keep their teams engaged
and excited to come in.

In their New York City location, the promise of an office lunch entices teams
into the office every Tuesday. “We provide food, so people know it’s a special
day — it’s a community day,” says Natalie Rosenthal, an Executive Assistant at
the Stax NYC office. While Tuesdays are designated as in-person days under their
hybrid model, the team actually looks forward to it. “It makes it easier to get
people excited about coming in,” she continues.

While the concept was working well, using separate vendors to coordinate meals
across their NYC, Boston, and Chicago locations presented some logistical
challenges and made it difficult to monitor food spend. As the process became
more complex, the finance and procurement teams began to look for a more unified
approach. They found their solution with ezCater.






THE CHALLENGES OF COORDINATING WORKPLACE MEALS

Ordering lunch once a week seems like a simple idea, but anyone charged with
this task knows there’s more to it than one might think. Not only were food
orderers challenged by a lack of efficiency and a need for more menu variety,
but the finance department also ran into problems managing food spend across
multiple locations.


MANAGING SPEND ACROSS MULTIPLE LOCATIONS

Each of the three U.S. offices had its own set of vendors and ordering methods,
making it nearly impossible to have a comprehensive view of company-wide food
spend. This lack of visibility hindered budgeting and impaired the team’s
ability to make cost-effective decisions.

Paying for each order with a credit card further complicated the situation,
leaving the financing department looking for a way to bring everything together
under one monthly bill instead.


FEEDING UP TO 25 HUNGRY TEAMMATES EACH WEEK

Ordering food for up to 25 people every week is no small task. Browsing menus,
communicating with vendors, and selecting meals that satisfy everyone’s palates
and dietary needs requires a significant amount of time and coordination. 

In the NYC location alone, Rosenthal was spending up to eight hours a month
planning and executing the Tuesday lunches. When food-centric DEI holidays
rolled around, she spent even more time searching for diverse caterers or
restaurants owned by members of underrepresented groups. As other tasks began to
pile up, the need for a more efficient solution quickly became clear.  


KEEPING MEALS INTERESTING

Keeping the menu fresh and exciting was another hurdle at Stax. “I have to
figure out lunch for everybody every week,” says Rosenthal. “I hate to bother
the consultants, because they’re always busy, so a lot of thought has to go into
it.”

In addition, to accommodate kosher dietary needs, she frequently ordered from a
select group of restaurants that could easily fulfill this requirement. However,
the limited variety soon became a challenge for the team. While the Tuesday
lunches were meant to drive engagement, the reality of seeing the same dishes
time and again began to dampen the excitement.


WHY EZCATER JUST WORKS BETTER

Stax turned to ezCater for a comprehensive solution that could bring order and
efficiency to their multi-city operations. The ezCater platform made it easy to
consolidate the entire food ordering process into a single, user-friendly system
that provided clear visibility over spending and simplified the administrative
workload.

This transition was a game-changer for managing food spend across all three of
the U.S. offices, and it opened up a broader selection of catering options
employees could truly feel enthusiastic about. Most importantly, the move
enabled Stax to step away from its fragmented ordering process and replace it
with a streamlined approach that offered the flexibility and customization each
location needs.

After switching to ezCater, Stax saw immediate and significant improvements. Not
only did the new system enhance visibility into food spend, but it also brought
unexpected benefits. The change positively impacted their operations and team
morale, proving that the right tools can boost more than just the bottom line. 


ONE CENTRALIZED PLATFORM FOR MANAGING FOOD SPEND

With a centralized platform, the finance team at Stax is able to monitor food
spend at each location in real-time, providing a clear and unified view of
costs. ezCater also allows for per-person spending caps, making it simple to
keep orders in line with company budgets.

There’s also no longer a need to deal with scattered credit card receipts.
Instead, everything is consolidated into one monthly invoice. This reduces
administrative overhead and minimizes errors and discrepancies that often occur
when managing multiple billing systems.  


VALUABLE TIME SAVED EACH WEEK

By allowing employees to order their own meals from a rotating list of local
restaurants, Relish by ezCater takes a lot of the work off Rosenthal’s plate. “I
used to spend so much time on the phone or browsing through menus,” she says.
“With ezCater, I’m saving about two hours a week.”

The time savings extends to the rest of the team, too. Without the need to leave
the office and fight NYC crowds at lunchtime, they save about 30 minutes — time
they can spend relaxing and socializing with each other. 

“People have this break in the day where they’re happy to see each other,
they’re happy to eat, and they’re happy to get this great food,” Rosenthal says.
“When lunch is over, they leave feeling good about the experience, and that
spills over into the afternoon.”


MORE FOOD OPTIONS (AND MORE EXCITEMENT)

With over 100,000 participating restaurants across the U.S., ezCater’s platform
puts a huge selection of food options at Rosenthal’s fingertips. Now, keeping
company lunch orders fresh and exciting is virtually effortless. “ezCater has so
many good restaurants that people haven’t heard of,” she says. “And it’s easy to
bring in food from restaurants outside our neighborhood.”

The intuitive filters further streamline the process, allowing her to search for
various multicultural foods, which were ideal for workplace celebrations. It’s
also easier to support restaurants owned by underrepresented groups, aligning
perfectly with Stax’s goals for diversity and inclusion. 


IMPROVE YOUR WORKPLACE FOOD PROGRAM WITH EZCATER

By partnering with ezCater, Stax solved a range of workplace food challenges,
from streamlining the ordering process to diversifying meal options. This
collaboration has reduced administrative burdens while also improving the
company culture and boosting employee morale.

Choosing the right partner can make a huge difference in the success of a
workplace meal program. If your company is facing similar challenges, now is an
excellent time to explore how ezCater’s corporate catering solutions can provide
a more efficient and satisfying experience.








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