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URL:
https://www.icmi.com/contact-center-expo-conference
Submission: On September 12 via api from US — Scanned from DE
Submission: On September 12 via api from US — Scanned from DE
Form analysis 2 forms found in the DOM
POST /contact-center-expo-conference
<form method="post" action="/contact-center-expo-conference" id="form1">
<div class="aspNetHidden">
<input type="hidden" name="__EVENTTARGET" id="__EVENTTARGET" value="">
<input type="hidden" name="__EVENTARGUMENT" id="__EVENTARGUMENT" value="">
<input type="hidden" name="__VIEWSTATE" id="__VIEWSTATE"
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<div class="slide-text"> What’s GOOD?! How do today’s best companies accelerate business results? Featured Keynote Speaker Paul Long will tell you how at ICMI Contact Center Expo this October. </div>
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<div class="slide-text"> Featured Keynote Speaker Sara Ross shares leadership-focused, brain-based strategies to handle the heavy burden of change. Join Sara this October in Orlando, FL! </div>
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<p class="intro-text">Dynamic thought leaders that will have you entertained, inspired, and excited to make improvements! Expert and experienced, these headline speakers will share how to be an authentic, impactful and influential leader
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</div>
<div class="keynote-content center">
<div class="speaker-info">
<div class="speaker-name"> Sara Ross </div>
<div class="speaker-title"> Speaker and the Chief Vitality Officer, BrainAMPED </div>
</div>
</div>
</div>
</div>
</div>
</section>
<section id="speakers" class="section-padding">
<div class="container">
<div class="row">
<div class="col-12">
<h2 class="center">Speakers</h2>
<p class="intro-text">Get insights on mastering critical topics and issues affecting the contact center straight from the practitioners who are getting it done. </p>
</div>
</div>
<div class="home-speakers slick-initialized slick-slider slick-dotted"><button class="slick-prev slick-arrow" aria-label="Previous" type="button" style="">Previous</button>
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<div class="slick-slide slick-cloned" data-slick-index="-5" aria-hidden="true" tabindex="-1" style="width: 223px;">
<div>
<div style="width: 100%; display: inline-block;">
<div class="speaker-image"><img src="/-/media/Images/Events/2022/October-Speakers/ScottMurphy-300x300.ashx?h=300&la=en&w=300&hash=00D1CB393F85A8B8FCBB74C70D0EB827F54A8964" alt="Scott Murphy" width="300" height="300">
</div>
<div class="speaker-info">
<div class="speaker-name">Scott Murphy</div>
<div class="speaker-title">Director of Benefits Services</div>
<div class="speaker-company">TML Health</div>
</div>
</div>
</div>
</div>
<div class="slick-slide slick-cloned" data-slick-index="-4" aria-hidden="true" tabindex="-1" style="width: 223px;">
<div>
<div style="width: 100%; display: inline-block;">
<div class="speaker-image"><img src="/-/media/Images/Events/2022/October-Speakers/Ted-Nardin-Headshot-300x300.ashx?h=300&la=en&w=300&hash=384B690C6FEEE8C2A1C6E52759D125837E7C92AB" alt="Ted Nardin" width="300"
height="300"></div>
<div class="speaker-info">
<div class="speaker-name">Ted Nardin</div>
<div class="speaker-title">Principal Consultant</div>
<div class="speaker-company">5th Talent International</div>
</div>
</div>
</div>
</div>
<div class="slick-slide slick-cloned" data-slick-index="-3" aria-hidden="true" tabindex="-1" style="width: 223px;">
<div>
<div style="width: 100%; display: inline-block;">
<div class="speaker-image"><img src="/-/media/Images/Events/2022/October-Speakers/Vicki-Herrell-300x300.ashx?h=300&la=en&w=300&hash=B4C76B0030179074AD2408F78816979B1B3BB8BE" alt="Vicki Herrell" width="300" height="300">
</div>
<div class="speaker-info">
<div class="speaker-name">Vicki Herrell</div>
<div class="speaker-title">Executive Director</div>
<div class="speaker-company">QATC</div>
</div>
</div>
</div>
</div>
<div class="slick-slide slick-cloned" data-slick-index="-2" aria-hidden="true" tabindex="-1" style="width: 223px;">
<div>
<div style="width: 100%; display: inline-block;">
<div class="speaker-image"><img src="/-/media/Images/Events/2022/October-Speakers/fowler-wendy-300x300.ashx?h=300&la=en&w=300&hash=E96215C97A370045F324AA31DDAA995BA784C46B" alt="Wendy Fowler" width="300" height="300">
</div>
<div class="speaker-info">
<div class="speaker-name">Wendy Fowler</div>
<div class="speaker-title">Consultant</div>
<div class="speaker-company">Quality Service Solutions, LLC</div>
</div>
</div>
</div>
</div>
<div class="slick-slide slick-cloned slick-active" data-slick-index="-1" aria-hidden="false" tabindex="-1" style="width: 223px;">
<div>
<div style="width: 100%; display: inline-block;">
<div class="speaker-image"><img src="/-/media/Images/Events/2022/April-Speakers/Nate-Brown.ashx?h=300&la=en&w=300&hash=44F51AF716251D4B9D3DDDFA3E8772679F627A72" alt="Nate Brown" width="300" height="300"></div>
<div class="speaker-info">
<div class="speaker-name">Nate Brown</div>
<div class="speaker-title">Senior Director of Customer Experience</div>
<div class="speaker-company">Arise Virtual Solutions</div>
</div>
</div>
</div>
</div>
<div class="slick-slide slick-current slick-active slick-center" data-slick-index="0" aria-hidden="false" role="tabpanel" id="slick-slide10" style="width: 223px;">
<div>
<div style="width: 100%; display: inline-block;">
<div class="speaker-image"><img src="/-/media/Images/Events/2022/October-Speakers/Amanda-Hughes-Headshot-300x300.ashx?h=300&la=en&w=300&hash=9282112A0B7A42183C749C9B2E03DE49523FEE7B" alt="Amanda Hughes" width="300"
height="300"></div>
<div class="speaker-info">
<div class="speaker-name">Amanda Hughes</div>
<div class="speaker-title">Founder and Managing Director</div>
<div class="speaker-company">Clearest Blue, LLC</div>
</div>
</div>
</div>
</div>
<div class="slick-slide slick-active" data-slick-index="1" aria-hidden="false" role="tabpanel" id="slick-slide11" style="width: 223px;">
<div>
<div style="width: 100%; display: inline-block;">
<div class="speaker-image"><img src="/-/media/Images/Events/2022/October-Speakers/Anne-Palmerine-Head-Shot-300x300.ashx?h=300&la=en&w=300&hash=D2CDA64799BF527CB27A04A106986FFC4DB61590" alt="Anne Palmerine" width="300"
height="300"></div>
<div class="speaker-info">
<div class="speaker-name">Anne Palmerine</div>
<div class="speaker-title">VP, Customer Engagement and Enrollment Services</div>
<div class="speaker-company">UPMC Health Plan</div>
</div>
</div>
</div>
</div>
<div class="slick-slide slick-active" data-slick-index="2" aria-hidden="false" role="tabpanel" id="slick-slide12" style="width: 223px;">
<div>
<div style="width: 100%; display: inline-block;">
<div class="speaker-image"><img src="/-/media/Images/Events/2022/April-Speakers/Brad-Cleveland.ashx?h=300&la=en&w=300&hash=5B535DB02FC7F4DC24201C3FAFDA8A3A7379F2E5" alt="Brad Cleveland" width="300" height="300"></div>
<div class="speaker-info">
<div class="speaker-name">Brad Cleveland</div>
<div class="speaker-title">Senior Advisor</div>
<div class="speaker-company">ICMI</div>
</div>
</div>
</div>
</div>
<div class="slick-slide" data-slick-index="3" aria-hidden="true" role="tabpanel" id="slick-slide13" style="width: 223px;">
<div>
<div style="width: 100%; display: inline-block;">
<div class="speaker-image"><img src="/-/media/Images/Events/2022/October-Speakers/BrianKearney-300x300.ashx?h=300&la=en&w=300&hash=24B40301E8CC01791CFC630C0E5FE7BDB53C1A02" alt="Brian Kearney" width="300" height="300">
</div>
<div class="speaker-info">
<div class="speaker-name">Brian Kearney</div>
<div class="speaker-title">Cofounder and CMO</div>
<div class="speaker-company">5th Talent International</div>
</div>
</div>
</div>
</div>
<div class="slick-slide" data-slick-index="4" aria-hidden="true" tabindex="-1" role="tabpanel" id="slick-slide14" style="width: 223px;">
<div>
<div style="width: 100%; display: inline-block;">
<div class="speaker-image"><img src="/-/media/Images/Events/2022/October-Speakers/Brittany-Noble-Headshot-300x300.ashx?h=300&la=en&w=300&hash=D2D2466855954EF70BFC6D35927F111461E3AECA" alt="Brittany Noble" width="300"
height="300"></div>
<div class="speaker-info">
<div class="speaker-name">Brittany Noble</div>
<div class="speaker-title">Senior Manager, SCO</div>
<div class="speaker-company">Amica Mutual Insurance Company</div>
</div>
</div>
</div>
</div>
<div class="slick-slide" data-slick-index="5" aria-hidden="true" tabindex="-1" role="tabpanel" id="slick-slide15" style="width: 223px;">
<div>
<div style="width: 100%; display: inline-block;">
<div class="speaker-image"><img src="/-/media/ICMI-Events/CC-Expo-Sept-2021/Speakers---Square-Crop/Catherine-Mattice-200x200.ashx?h=200&la=en&w=200&hash=196F1637098077A068685C8B1BDAD8F2E3BDA5EE" alt="Catherine Mattice"
width="200" height="200"></div>
<div class="speaker-info">
<div class="speaker-name">Catherine Mattice</div>
<div class="speaker-title">CEO/Founder</div>
<div class="speaker-company">Civility Partners</div>
</div>
</div>
</div>
</div>
<div class="slick-slide" data-slick-index="6" aria-hidden="true" tabindex="-1" role="tabpanel" id="slick-slide16" style="width: 223px;">
<div>
<div style="width: 100%; display: inline-block;">
<div class="speaker-image"><img src="/-/media/Images/Events/2022/October-Speakers/Cheryl-Gregware-Headshots-300x300.ashx?h=300&la=en&w=300&hash=CE9008B95AC9B77C81A95E08539AD6CDC39CF37A" alt="Cheryl Gregware" width="300"
height="300"></div>
<div class="speaker-info">
<div class="speaker-name">Cheryl Gregware</div>
<div class="speaker-title">AVP and Customer Service Manager</div>
<div class="speaker-company">ChoiceOne Bank</div>
</div>
</div>
</div>
</div>
<div class="slick-slide" data-slick-index="7" aria-hidden="true" tabindex="-1" role="tabpanel" id="slick-slide17" style="width: 223px;">
<div>
<div style="width: 100%; display: inline-block;">
<div class="speaker-image"><img src="/-/media/Images/Events/2022/October-Speakers/Dave-Seaton-Headshot-300w.ashx?h=300&la=en&w=300&hash=E5CA54C562C31B7F430B14225BB4A56AF955DC15" alt="Dave Seaton" width="300"
height="300"></div>
<div class="speaker-info">
<div class="speaker-name">Dave Seaton</div>
<div class="speaker-title">Founder & Principal</div>
<div class="speaker-company">Seaton CX</div>
</div>
</div>
</div>
</div>
<div class="slick-slide" data-slick-index="8" aria-hidden="true" tabindex="-1" role="tabpanel" id="slick-slide18" style="width: 223px;">
<div>
<div style="width: 100%; display: inline-block;">
<div class="speaker-image"><img src="/-/media/Images/Events/2022/October-Speakers/David-Burgoyne-Headshot-300w.ashx?h=455&la=en&w=300&hash=9B3430BB0766BB615A44C342B7838F42A01F6AD6" alt="David Burgoyne" width="300"
height="455"></div>
<div class="speaker-info">
<div class="speaker-name">David Burgoyne</div>
<div class="speaker-title">Senior Manager, SCO West</div>
<div class="speaker-company">Amica Mutual Insurance Company</div>
</div>
</div>
</div>
</div>
<div class="slick-slide" data-slick-index="9" aria-hidden="true" tabindex="-1" role="tabpanel" id="slick-slide19" style="width: 223px;">
<div>
<div style="width: 100%; display: inline-block;">
<div class="speaker-image"><img src="/-/media/Images/Events/2022/October-Speakers/Eileen-Edwards-Headshot-300x300.ashx?h=300&la=en&w=300&hash=337CBBD33B87E21C11C1EC342C71ABF3DE777184" alt="Eileen Edwards" width="300"
height="300"></div>
<div class="speaker-info">
<div class="speaker-name">Eileen Edwards</div>
<div class="speaker-title">Member Services Manager</div>
<div class="speaker-company">TML Health</div>
</div>
</div>
</div>
</div>
<div class="slick-slide" data-slick-index="10" aria-hidden="true" tabindex="-1" role="tabpanel" id="slick-slide110" style="width: 223px;">
<div>
<div style="width: 100%; display: inline-block;">
<div class="speaker-image"><img src="/-/media/Images/Events/2022/October-Speakers/Erica-Mancuso-Headshot-300x300.ashx?h=300&la=en&w=300&hash=0AC62973A2CD66F7236BFD390D2360BF9FA13383" alt="Erica Mancuso" width="300"
height="300"></div>
<div class="speaker-info">
<div class="speaker-name">Erica Mancuso</div>
<div class="speaker-title">Practice Manager, Healthcare</div>
<div class="speaker-company">Qualtrics</div>
</div>
</div>
</div>
</div>
<div class="slick-slide" data-slick-index="11" aria-hidden="true" tabindex="-1" role="tabpanel" id="slick-slide111" style="width: 223px;">
<div>
<div style="width: 100%; display: inline-block;">
<div class="speaker-image"><img src="/-/media/ICMI-Events/CC-Expo-Sept-2021/Speakers---Square-Crop/Jeff-Rumburg-200x200.ashx?h=200&la=en&w=200&hash=47C82F3D85C2898AA7B8061F36FA121F641519B5" alt="Jeff Rumburg" width="200"
height="200"></div>
<div class="speaker-info">
<div class="speaker-name">Jeff Rumburg</div>
<div class="speaker-title">Managing Partner</div>
<div class="speaker-company">MetricNet, LLC</div>
</div>
</div>
</div>
</div>
<div class="slick-slide" data-slick-index="12" aria-hidden="true" tabindex="-1" role="tabpanel" id="slick-slide112" style="width: 223px;">
<div>
<div style="width: 100%; display: inline-block;">
<div class="speaker-image"><img src="/-/media/Images/Events/2022/October-Speakers/Jeff_Toister_Headshot-200x200.ashx?h=300&la=en&w=300&hash=174EEF67B2768F330F83AC1EF3F9C9F85D79FB43" alt="Jeff Toister" width="300"
height="300"></div>
<div class="speaker-info">
<div class="speaker-name">Jeff Toister</div>
<div class="speaker-title">President</div>
<div class="speaker-company">Toister Performance Solutions, Inc.</div>
</div>
</div>
</div>
</div>
<div class="slick-slide" data-slick-index="13" aria-hidden="true" tabindex="-1" role="tabpanel" id="slick-slide113" style="width: 223px;">
<div>
<div style="width: 100%; display: inline-block;">
<div class="speaker-image"><img src="/-/media/Images/Events/2022/October-Speakers/jim-schleckser-headshot-300x300.ashx?h=300&la=en&w=300&hash=1F5AFB29C54A3FBF64A8B63D9FA97B3F84F81458" alt="Jim Schleckser" width="300"
height="300"></div>
<div class="speaker-info">
<div class="speaker-name">Jim Schleckser</div>
<div class="speaker-title">CEO and Managing Partner</div>
<div class="speaker-company">Inc. CEO Project</div>
</div>
</div>
</div>
</div>
<div class="slick-slide" data-slick-index="14" aria-hidden="true" tabindex="-1" role="tabpanel" id="slick-slide114" style="width: 223px;">
<div>
<div style="width: 100%; display: inline-block;">
<div class="speaker-image"><img src="/-/media/Images/Events/2022/October-Speakers/Jim-Thomsen-Headshot-newcrop-300x300.ashx?h=300&la=en&w=300&hash=CFB4F22D9074BB2CA5722B5F3222050DDA112B15" alt="Jim Thomsen" width="300"
height="300"></div>
<div class="speaker-info">
<div class="speaker-name">Jim Thomsen</div>
<div class="speaker-title">VP, Customer Success</div>
<div class="speaker-company">Showdown Displays</div>
</div>
</div>
</div>
</div>
<div class="slick-slide" data-slick-index="15" aria-hidden="true" tabindex="-1" role="tabpanel" id="slick-slide115" style="width: 223px;">
<div>
<div style="width: 100%; display: inline-block;">
<div class="speaker-image"><img src="/-/media/Images/Events/2022/April-Speakers/John-Goodman.ashx?h=300&la=en&w=300&hash=04D44F1D91233FEDFBD87498FBB3DE2243D2AC37" alt="John Goodman" width="300" height="300"></div>
<div class="speaker-info">
<div class="speaker-name">John Goodman</div>
<div class="speaker-title">Vice Chairman</div>
<div class="speaker-company">CCMC</div>
</div>
</div>
</div>
</div>
<div class="slick-slide" data-slick-index="16" aria-hidden="true" tabindex="-1" role="tabpanel" id="slick-slide116" style="width: 223px;">
<div>
<div style="width: 100%; display: inline-block;">
<div class="speaker-image"><img src="/-/media/Images/Events/2022/October-Speakers/streets-josh-300x300.ashx?h=300&la=en&w=300&hash=EBFE31E3A9A3084F111D786287B7D421A6E2C975" alt="Josh Streets" width="300" height="300">
</div>
<div class="speaker-info">
<div class="speaker-name">Josh Streets</div>
<div class="speaker-title">CEO/Founder</div>
<div class="speaker-company">Scoreboard Group</div>
</div>
</div>
</div>
</div>
<div class="slick-slide" data-slick-index="17" aria-hidden="true" tabindex="-1" role="tabpanel" id="slick-slide117" style="width: 223px;">
<div>
<div style="width: 100%; display: inline-block;">
<div class="speaker-image"><img src="/-/media/Images/Events/2022/October-Speakers/Julie-Younkin-300x300.ashx?h=300&la=en&w=300&hash=58A0C3D4D8F77918EC8ACC9EDCA88A2CE96E379C" alt="Julie Younkin" width="300" height="300">
</div>
<div class="speaker-info">
<div class="speaker-name">Julie Younkin</div>
<div class="speaker-title">Facilitator/Coach</div>
<div class="speaker-company">Julie Younkin</div>
</div>
</div>
</div>
</div>
<div class="slick-slide" data-slick-index="18" aria-hidden="true" tabindex="-1" role="tabpanel" id="slick-slide118" style="width: 223px;">
<div>
<div style="width: 100%; display: inline-block;">
<div class="speaker-image"><img src="/-/media/Images/Events/2022/October-Speakers/LauraGrimes-100x100-2016.ashx?h=100&la=en&w=100&hash=00C3F58B03C9F3EF3BDC993D7122F554E487FC78" alt="Laura Grimes" width="100"
height="100"></div>
<div class="speaker-info">
<div class="speaker-name">Laura Grimes</div>
<div class="speaker-title">CEO</div>
<div class="speaker-company">Harrington Consulting Group Inc.</div>
</div>
</div>
</div>
</div>
<div class="slick-slide" data-slick-index="19" aria-hidden="true" tabindex="-1" role="tabpanel" id="slick-slide119" style="width: 223px;">
<div>
<div style="width: 100%; display: inline-block;">
<div class="speaker-image"><img src="/-/media/Images/Events/2022/April-Speakers/Justin-Robbins.ashx?h=300&la=en&w=300&hash=AC4FEB158F16DB451A9359F635E68CFE1AE1DE7D" alt="Justin Robbins" width="300" height="300"></div>
<div class="speaker-info">
<div class="speaker-name">Justin Robbins</div>
<div class="speaker-title">President</div>
<div class="speaker-company">Metric Sherpa, Inc</div>
</div>
</div>
</div>
</div>
<div class="slick-slide" data-slick-index="20" aria-hidden="true" tabindex="-1" role="tabpanel" id="slick-slide120" style="width: 223px;">
<div>
<div style="width: 100%; display: inline-block;">
<div class="speaker-image"><img src="/-/media/Images/Events/2022/October-Speakers/Mark-Miller-Headshot-300x300.ashx?h=300&la=en&w=300&hash=8E83B698E87C3C3E229CAFC277638E201315D6D5" alt="Mark Miller" width="300"
height="300"></div>
<div class="speaker-info">
<div class="speaker-name">Mark Miller</div>
<div class="speaker-title">Practice Leader, Customer Service Advisory, Global Business Intelligence</div>
<div class="speaker-company">J.D. Power</div>
</div>
</div>
</div>
</div>
<div class="slick-slide" data-slick-index="21" aria-hidden="true" tabindex="-1" role="tabpanel" id="slick-slide121" style="width: 223px;">
<div>
<div style="width: 100%; display: inline-block;">
<div class="speaker-image"><img src="/-/media/ICMI-Events/CC-Expo-Sept-2021/Speakers---Square-Crop/Michele-Rowan-200x200.ashx?h=200&la=en&w=200&hash=E2606643610DF791CB97475BE379150F9BC37C5E" alt="Michele Rowan"
width="200" height="200"></div>
<div class="speaker-info">
<div class="speaker-name">Michele Rowan</div>
<div class="speaker-title">President</div>
<div class="speaker-company">Customer Contact Strategies</div>
</div>
</div>
</div>
</div>
<div class="slick-slide" data-slick-index="22" aria-hidden="true" tabindex="-1" role="tabpanel" id="slick-slide122" style="width: 223px;">
<div>
<div style="width: 100%; display: inline-block;">
<div class="speaker-image"><img src="/-/media/Images/Events/2022/April-Speakers/Leslie-OFlahavan.ashx?h=300&la=en&w=300&hash=69E787D14258F1C3AEEC98703B54A62A05F614DB" alt="Leslie O'Flahavan" width="300" height="300">
</div>
<div class="speaker-info">
<div class="speaker-name">Leslie O'Flahavan</div>
<div class="speaker-title">Owner</div>
<div class="speaker-company">E-WRITE</div>
</div>
</div>
</div>
</div>
<div class="slick-slide" data-slick-index="23" aria-hidden="true" tabindex="-1" role="tabpanel" id="slick-slide123" style="width: 223px;">
<div>
<div style="width: 100%; display: inline-block;">
<div class="speaker-image"><img src="/-/media/Images/Events/2022/October-Speakers/ScottMurphy-300x300.ashx?h=300&la=en&w=300&hash=00D1CB393F85A8B8FCBB74C70D0EB827F54A8964" alt="Scott Murphy" width="300" height="300">
</div>
<div class="speaker-info">
<div class="speaker-name">Scott Murphy</div>
<div class="speaker-title">Director of Benefits Services</div>
<div class="speaker-company">TML Health</div>
</div>
</div>
</div>
</div>
<div class="slick-slide" data-slick-index="24" aria-hidden="true" tabindex="-1" role="tabpanel" id="slick-slide124" style="width: 223px;">
<div>
<div style="width: 100%; display: inline-block;">
<div class="speaker-image"><img src="/-/media/Images/Events/2022/October-Speakers/Ted-Nardin-Headshot-300x300.ashx?h=300&la=en&w=300&hash=384B690C6FEEE8C2A1C6E52759D125837E7C92AB" alt="Ted Nardin" width="300"
height="300"></div>
<div class="speaker-info">
<div class="speaker-name">Ted Nardin</div>
<div class="speaker-title">Principal Consultant</div>
<div class="speaker-company">5th Talent International</div>
</div>
</div>
</div>
</div>
<div class="slick-slide" data-slick-index="25" aria-hidden="true" tabindex="-1" role="tabpanel" id="slick-slide125" style="width: 223px;">
<div>
<div style="width: 100%; display: inline-block;">
<div class="speaker-image"><img src="/-/media/Images/Events/2022/October-Speakers/Vicki-Herrell-300x300.ashx?h=300&la=en&w=300&hash=B4C76B0030179074AD2408F78816979B1B3BB8BE" alt="Vicki Herrell" width="300" height="300">
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<div class="speaker-info">
<div class="speaker-name">Vicki Herrell</div>
<div class="speaker-title">Executive Director</div>
<div class="speaker-company">QATC</div>
</div>
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</div>
</div>
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<div style="width: 100%; display: inline-block;">
<div class="speaker-image"><img src="/-/media/Images/Events/2022/October-Speakers/fowler-wendy-300x300.ashx?h=300&la=en&w=300&hash=E96215C97A370045F324AA31DDAA995BA784C46B" alt="Wendy Fowler" width="300" height="300">
</div>
<div class="speaker-info">
<div class="speaker-name">Wendy Fowler</div>
<div class="speaker-title">Consultant</div>
<div class="speaker-company">Quality Service Solutions, LLC</div>
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<div class="speaker-image"><img src="/-/media/Images/Events/2022/April-Speakers/Nate-Brown.ashx?h=300&la=en&w=300&hash=44F51AF716251D4B9D3DDDFA3E8772679F627A72" alt="Nate Brown" width="300" height="300"></div>
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<div class="speaker-name">Nate Brown</div>
<div class="speaker-title">Senior Director of Customer Experience</div>
<div class="speaker-company">Arise Virtual Solutions</div>
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<div class="speaker-image"><img src="/-/media/Images/Events/2022/October-Speakers/Amanda-Hughes-Headshot-300x300.ashx?h=300&la=en&w=300&hash=9282112A0B7A42183C749C9B2E03DE49523FEE7B" alt="Amanda Hughes" width="300"
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<div class="speaker-info">
<div class="speaker-name">Amanda Hughes</div>
<div class="speaker-title">Founder and Managing Director</div>
<div class="speaker-company">Clearest Blue, LLC</div>
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<div class="slick-slide slick-cloned" data-slick-index="29" aria-hidden="true" tabindex="-1" style="width: 223px;">
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<div class="speaker-info">
<div class="speaker-name">Anne Palmerine</div>
<div class="speaker-title">VP, Customer Engagement and Enrollment Services</div>
<div class="speaker-company">UPMC Health Plan</div>
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</div>
</div>
<div class="slick-slide slick-cloned" data-slick-index="30" aria-hidden="true" tabindex="-1" style="width: 223px;">
<div>
<div style="width: 100%; display: inline-block;">
<div class="speaker-image"><img src="/-/media/Images/Events/2022/April-Speakers/Brad-Cleveland.ashx?h=300&la=en&w=300&hash=5B535DB02FC7F4DC24201C3FAFDA8A3A7379F2E5" alt="Brad Cleveland" width="300" height="300"></div>
<div class="speaker-info">
<div class="speaker-name">Brad Cleveland</div>
<div class="speaker-title">Senior Advisor</div>
<div class="speaker-company">ICMI</div>
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<div class="slick-slide slick-cloned" data-slick-index="31" aria-hidden="true" tabindex="-1" style="width: 223px;">
<div>
<div style="width: 100%; display: inline-block;">
<div class="speaker-image"><img src="/-/media/Images/Events/2022/October-Speakers/BrianKearney-300x300.ashx?h=300&la=en&w=300&hash=24B40301E8CC01791CFC630C0E5FE7BDB53C1A02" alt="Brian Kearney" width="300" height="300">
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<div class="speaker-info">
<div class="speaker-name">Brian Kearney</div>
<div class="speaker-title">Cofounder and CMO</div>
<div class="speaker-company">5th Talent International</div>
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<div style="width: 100%; display: inline-block;">
<div class="speaker-image"><img src="/-/media/Images/Events/2022/October-Speakers/Brittany-Noble-Headshot-300x300.ashx?h=300&la=en&w=300&hash=D2D2466855954EF70BFC6D35927F111461E3AECA" alt="Brittany Noble" width="300"
height="300"></div>
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<div class="speaker-name">Brittany Noble</div>
<div class="speaker-title">Senior Manager, SCO</div>
<div class="speaker-company">Amica Mutual Insurance Company</div>
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</div>
<div class="slick-slide slick-cloned" data-slick-index="33" aria-hidden="true" tabindex="-1" style="width: 223px;">
<div>
<div style="width: 100%; display: inline-block;">
<div class="speaker-image"><img src="/-/media/ICMI-Events/CC-Expo-Sept-2021/Speakers---Square-Crop/Catherine-Mattice-200x200.ashx?h=200&la=en&w=200&hash=196F1637098077A068685C8B1BDAD8F2E3BDA5EE" alt="Catherine Mattice"
width="200" height="200"></div>
<div class="speaker-info">
<div class="speaker-name">Catherine Mattice</div>
<div class="speaker-title">CEO/Founder</div>
<div class="speaker-company">Civility Partners</div>
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</div>
</div>
</div>
<div class="slick-slide slick-cloned" data-slick-index="34" aria-hidden="true" tabindex="-1" style="width: 223px;">
<div>
<div style="width: 100%; display: inline-block;">
<div class="speaker-image"><img src="/-/media/Images/Events/2022/October-Speakers/Cheryl-Gregware-Headshots-300x300.ashx?h=300&la=en&w=300&hash=CE9008B95AC9B77C81A95E08539AD6CDC39CF37A" alt="Cheryl Gregware" width="300"
height="300"></div>
<div class="speaker-info">
<div class="speaker-name">Cheryl Gregware</div>
<div class="speaker-title">AVP and Customer Service Manager</div>
<div class="speaker-company">ChoiceOne Bank</div>
</div>
</div>
</div>
</div>
<div class="slick-slide slick-cloned" data-slick-index="35" aria-hidden="true" tabindex="-1" style="width: 223px;">
<div>
<div style="width: 100%; display: inline-block;">
<div class="speaker-image"><img src="/-/media/Images/Events/2022/October-Speakers/Dave-Seaton-Headshot-300w.ashx?h=300&la=en&w=300&hash=E5CA54C562C31B7F430B14225BB4A56AF955DC15" alt="Dave Seaton" width="300"
height="300"></div>
<div class="speaker-info">
<div class="speaker-name">Dave Seaton</div>
<div class="speaker-title">Founder & Principal</div>
<div class="speaker-company">Seaton CX</div>
</div>
</div>
</div>
</div>
<div class="slick-slide slick-cloned" data-slick-index="36" aria-hidden="true" tabindex="-1" style="width: 223px;">
<div>
<div style="width: 100%; display: inline-block;">
<div class="speaker-image"><img src="/-/media/Images/Events/2022/October-Speakers/David-Burgoyne-Headshot-300w.ashx?h=455&la=en&w=300&hash=9B3430BB0766BB615A44C342B7838F42A01F6AD6" alt="David Burgoyne" width="300"
height="455"></div>
<div class="speaker-info">
<div class="speaker-name">David Burgoyne</div>
<div class="speaker-title">Senior Manager, SCO West</div>
<div class="speaker-company">Amica Mutual Insurance Company</div>
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<div class="slick-slide slick-cloned" data-slick-index="37" aria-hidden="true" tabindex="-1" style="width: 223px;">
<div>
<div style="width: 100%; display: inline-block;">
<div class="speaker-image"><img src="/-/media/Images/Events/2022/October-Speakers/Eileen-Edwards-Headshot-300x300.ashx?h=300&la=en&w=300&hash=337CBBD33B87E21C11C1EC342C71ABF3DE777184" alt="Eileen Edwards" width="300"
height="300"></div>
<div class="speaker-info">
<div class="speaker-name">Eileen Edwards</div>
<div class="speaker-title">Member Services Manager</div>
<div class="speaker-company">TML Health</div>
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</div>
</div>
<div class="slick-slide slick-cloned" data-slick-index="38" aria-hidden="true" tabindex="-1" style="width: 223px;">
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<div style="width: 100%; display: inline-block;">
<div class="speaker-image"><img src="/-/media/Images/Events/2022/October-Speakers/Erica-Mancuso-Headshot-300x300.ashx?h=300&la=en&w=300&hash=0AC62973A2CD66F7236BFD390D2360BF9FA13383" alt="Erica Mancuso" width="300"
height="300"></div>
<div class="speaker-info">
<div class="speaker-name">Erica Mancuso</div>
<div class="speaker-title">Practice Manager, Healthcare</div>
<div class="speaker-company">Qualtrics</div>
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</div>
</div>
</div>
<div class="slick-slide slick-cloned" data-slick-index="39" aria-hidden="true" tabindex="-1" style="width: 223px;">
<div>
<div style="width: 100%; display: inline-block;">
<div class="speaker-image"><img src="/-/media/ICMI-Events/CC-Expo-Sept-2021/Speakers---Square-Crop/Jeff-Rumburg-200x200.ashx?h=200&la=en&w=200&hash=47C82F3D85C2898AA7B8061F36FA121F641519B5" alt="Jeff Rumburg" width="200"
height="200"></div>
<div class="speaker-info">
<div class="speaker-name">Jeff Rumburg</div>
<div class="speaker-title">Managing Partner</div>
<div class="speaker-company">MetricNet, LLC</div>
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</div>
</div>
</div>
<div class="slick-slide slick-cloned" data-slick-index="40" aria-hidden="true" tabindex="-1" style="width: 223px;">
<div>
<div style="width: 100%; display: inline-block;">
<div class="speaker-image"><img src="/-/media/Images/Events/2022/October-Speakers/Jeff_Toister_Headshot-200x200.ashx?h=300&la=en&w=300&hash=174EEF67B2768F330F83AC1EF3F9C9F85D79FB43" alt="Jeff Toister" width="300"
height="300"></div>
<div class="speaker-info">
<div class="speaker-name">Jeff Toister</div>
<div class="speaker-title">President</div>
<div class="speaker-company">Toister Performance Solutions, Inc.</div>
</div>
</div>
</div>
</div>
<div class="slick-slide slick-cloned" data-slick-index="41" aria-hidden="true" tabindex="-1" style="width: 223px;">
<div>
<div style="width: 100%; display: inline-block;">
<div class="speaker-image"><img src="/-/media/Images/Events/2022/October-Speakers/jim-schleckser-headshot-300x300.ashx?h=300&la=en&w=300&hash=1F5AFB29C54A3FBF64A8B63D9FA97B3F84F81458" alt="Jim Schleckser" width="300"
height="300"></div>
<div class="speaker-info">
<div class="speaker-name">Jim Schleckser</div>
<div class="speaker-title">CEO and Managing Partner</div>
<div class="speaker-company">Inc. CEO Project</div>
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</div>
</div>
</div>
<div class="slick-slide slick-cloned" data-slick-index="42" aria-hidden="true" tabindex="-1" style="width: 223px;">
<div>
<div style="width: 100%; display: inline-block;">
<div class="speaker-image"><img src="/-/media/Images/Events/2022/October-Speakers/Jim-Thomsen-Headshot-newcrop-300x300.ashx?h=300&la=en&w=300&hash=CFB4F22D9074BB2CA5722B5F3222050DDA112B15" alt="Jim Thomsen" width="300"
height="300"></div>
<div class="speaker-info">
<div class="speaker-name">Jim Thomsen</div>
<div class="speaker-title">VP, Customer Success</div>
<div class="speaker-company">Showdown Displays</div>
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</div>
</div>
<div class="slick-slide slick-cloned" data-slick-index="43" aria-hidden="true" tabindex="-1" style="width: 223px;">
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<div style="width: 100%; display: inline-block;">
<div class="speaker-image"><img src="/-/media/Images/Events/2022/April-Speakers/John-Goodman.ashx?h=300&la=en&w=300&hash=04D44F1D91233FEDFBD87498FBB3DE2243D2AC37" alt="John Goodman" width="300" height="300"></div>
<div class="speaker-info">
<div class="speaker-name">John Goodman</div>
<div class="speaker-title">Vice Chairman</div>
<div class="speaker-company">CCMC</div>
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</div>
</div>
</div>
<div class="slick-slide slick-cloned" data-slick-index="44" aria-hidden="true" tabindex="-1" style="width: 223px;">
<div>
<div style="width: 100%; display: inline-block;">
<div class="speaker-image"><img src="/-/media/Images/Events/2022/October-Speakers/streets-josh-300x300.ashx?h=300&la=en&w=300&hash=EBFE31E3A9A3084F111D786287B7D421A6E2C975" alt="Josh Streets" width="300" height="300">
</div>
<div class="speaker-info">
<div class="speaker-name">Josh Streets</div>
<div class="speaker-title">CEO/Founder</div>
<div class="speaker-company">Scoreboard Group</div>
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<div class="slick-slide slick-cloned" data-slick-index="45" aria-hidden="true" tabindex="-1" style="width: 223px;">
<div>
<div style="width: 100%; display: inline-block;">
<div class="speaker-image"><img src="/-/media/Images/Events/2022/October-Speakers/Julie-Younkin-300x300.ashx?h=300&la=en&w=300&hash=58A0C3D4D8F77918EC8ACC9EDCA88A2CE96E379C" alt="Julie Younkin" width="300" height="300">
</div>
<div class="speaker-info">
<div class="speaker-name">Julie Younkin</div>
<div class="speaker-title">Facilitator/Coach</div>
<div class="speaker-company">Julie Younkin</div>
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<div class="slick-slide slick-cloned" data-slick-index="46" aria-hidden="true" tabindex="-1" style="width: 223px;">
<div>
<div style="width: 100%; display: inline-block;">
<div class="speaker-image"><img src="/-/media/Images/Events/2022/October-Speakers/LauraGrimes-100x100-2016.ashx?h=100&la=en&w=100&hash=00C3F58B03C9F3EF3BDC993D7122F554E487FC78" alt="Laura Grimes" width="100"
height="100"></div>
<div class="speaker-info">
<div class="speaker-name">Laura Grimes</div>
<div class="speaker-title">CEO</div>
<div class="speaker-company">Harrington Consulting Group Inc.</div>
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<div class="slick-slide slick-cloned" data-slick-index="47" aria-hidden="true" tabindex="-1" style="width: 223px;">
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<div class="speaker-image"><img src="/-/media/Images/Events/2022/April-Speakers/Justin-Robbins.ashx?h=300&la=en&w=300&hash=AC4FEB158F16DB451A9359F635E68CFE1AE1DE7D" alt="Justin Robbins" width="300" height="300"></div>
<div class="speaker-info">
<div class="speaker-name">Justin Robbins</div>
<div class="speaker-title">President</div>
<div class="speaker-company">Metric Sherpa, Inc</div>
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<div class="slick-slide slick-cloned" data-slick-index="48" aria-hidden="true" tabindex="-1" style="width: 223px;">
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<div class="speaker-image"><img src="/-/media/Images/Events/2022/October-Speakers/Mark-Miller-Headshot-300x300.ashx?h=300&la=en&w=300&hash=8E83B698E87C3C3E229CAFC277638E201315D6D5" alt="Mark Miller" width="300"
height="300"></div>
<div class="speaker-info">
<div class="speaker-name">Mark Miller</div>
<div class="speaker-title">Practice Leader, Customer Service Advisory, Global Business Intelligence</div>
<div class="speaker-company">J.D. Power</div>
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<div class="slick-slide slick-cloned" data-slick-index="49" aria-hidden="true" tabindex="-1" style="width: 223px;">
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<div style="width: 100%; display: inline-block;">
<div class="speaker-image"><img src="/-/media/ICMI-Events/CC-Expo-Sept-2021/Speakers---Square-Crop/Michele-Rowan-200x200.ashx?h=200&la=en&w=200&hash=E2606643610DF791CB97475BE379150F9BC37C5E" alt="Michele Rowan"
width="200" height="200"></div>
<div class="speaker-info">
<div class="speaker-name">Michele Rowan</div>
<div class="speaker-title">President</div>
<div class="speaker-company">Customer Contact Strategies</div>
</div>
</div>
</div>
</div>
<div class="slick-slide slick-cloned" data-slick-index="50" aria-hidden="true" tabindex="-1" style="width: 223px;">
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<div class="speaker-image"><img src="/-/media/Images/Events/2022/April-Speakers/Leslie-OFlahavan.ashx?h=300&la=en&w=300&hash=69E787D14258F1C3AEEC98703B54A62A05F614DB" alt="Leslie O'Flahavan" width="300" height="300">
</div>
<div class="speaker-info">
<div class="speaker-name">Leslie O'Flahavan</div>
<div class="speaker-title">Owner</div>
<div class="speaker-company">E-WRITE</div>
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</div>
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</div>
<div class="slick-slide slick-cloned slick-center" data-slick-index="51" aria-hidden="true" tabindex="-1" style="width: 223px;">
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<div class="speaker-image"><img src="/-/media/Images/Events/2022/October-Speakers/ScottMurphy-300x300.ashx?h=300&la=en&w=300&hash=00D1CB393F85A8B8FCBB74C70D0EB827F54A8964" alt="Scott Murphy" width="300" height="300">
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<div class="speaker-info">
<div class="speaker-name">Scott Murphy</div>
<div class="speaker-title">Director of Benefits Services</div>
<div class="speaker-company">TML Health</div>
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<div class="speaker-image"><img src="/-/media/Images/Events/2022/October-Speakers/Ted-Nardin-Headshot-300x300.ashx?h=300&la=en&w=300&hash=384B690C6FEEE8C2A1C6E52759D125837E7C92AB" alt="Ted Nardin" width="300"
height="300"></div>
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<div class="speaker-name">Ted Nardin</div>
<div class="speaker-title">Principal Consultant</div>
<div class="speaker-company">5th Talent International</div>
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<div class="speaker-image"><img src="/-/media/Images/Events/2022/October-Speakers/Vicki-Herrell-300x300.ashx?h=300&la=en&w=300&hash=B4C76B0030179074AD2408F78816979B1B3BB8BE" alt="Vicki Herrell" width="300" height="300">
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<div class="speaker-info">
<div class="speaker-name">Vicki Herrell</div>
<div class="speaker-title">Executive Director</div>
<div class="speaker-company">QATC</div>
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</div>
<div class="slick-slide slick-cloned" data-slick-index="54" aria-hidden="true" tabindex="-1" style="width: 223px;">
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<div class="speaker-image"><img src="/-/media/Images/Events/2022/October-Speakers/fowler-wendy-300x300.ashx?h=300&la=en&w=300&hash=E96215C97A370045F324AA31DDAA995BA784C46B" alt="Wendy Fowler" width="300" height="300">
</div>
<div class="speaker-info">
<div class="speaker-name">Wendy Fowler</div>
<div class="speaker-title">Consultant</div>
<div class="speaker-company">Quality Service Solutions, LLC</div>
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<div class="slick-slide slick-cloned" data-slick-index="55" aria-hidden="true" tabindex="-1" style="width: 223px;">
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<div class="speaker-info">
<div class="speaker-name">Nate Brown</div>
<div class="speaker-title">Senior Director of Customer Experience</div>
<div class="speaker-company">Arise Virtual Solutions</div>
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Informa CC Expo is part of the Informa Tech Division of Informa PLC * Informa PLC * About us * Investor relations * Talent This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726. October 24 - 27, 2022 Omni Orlando Resort at Championsgate * ATTEND Passes & PricingWhy AttendEvent ExperiencesSite ToursGroup RegistrationHotel & Travel * CONFERENCE & EXPO ScheduleKeynotesSpeakers2-Day Training ClassesHalf-Day WorkshopsLearning Tracks * EXHIBIT Why ExhibitExhibitor ListExpo Hall MapExhibitor Resource CenterMedia Center * ABOUT About UsContact UsMedia PartnersCode of ConductHealth & Safety Exhibit Register Previous FEATURED KEYNOTE: BUILDING EMOTIONAL VITALITY TO THRIVE THROUGH CHANGE Featured Keynote Speaker Sara Ross shares leadership-focused, brain-based strategies to handle the heavy burden of change. Join Sara this October in Orlando, FL! View Keynotes BECOME AN EXHIBITOR ICMI's Contact Center Expo unites professionals looking to enhance the customer experience with the latest technologies and services. Don't miss the chance to meet them online and in person in 2022! Get More Information TOP 6 REASONS TO ATTEND ICMI'S CONTACT CENTER EXPO Check out the Top 6 to see why you should attend Contact Center Expo in October. Use code TOP6 to save an extra $200. View Top 6 INVEST IN YOUR TEAM - YOUR MOST VALUABLE ASSET Many of us now work remotely (or have teammates that do) and have missed the face-to-face camaraderie that exists when we're in the same place at the same time. So, why not reunite your team in Orlando, FL, October 24 - 27, 2022 at ICMI's Contact Center Expo? Learn More VISIT LEADING CONTACT CENTERS IN ORLANDO! Join one of our incredible site tours to elevate your Contact Center Expo experience. Premium pass required, space is limited! View Tours FEATURED KEYNOTE: CONNECTING THE WORKPLACE AND LIFE THROUGH F.U.N. What’s GOOD?! How do today’s best companies accelerate business results? Featured Keynote Speaker Paul Long will tell you how at ICMI Contact Center Expo this October. View Keynotes FEATURED KEYNOTE: BUILDING EMOTIONAL VITALITY TO THRIVE THROUGH CHANGE Featured Keynote Speaker Sara Ross shares leadership-focused, brain-based strategies to handle the heavy burden of change. Join Sara this October in Orlando, FL! View Keynotes BECOME AN EXHIBITOR ICMI's Contact Center Expo unites professionals looking to enhance the customer experience with the latest technologies and services. Don't miss the chance to meet them online and in person in 2022! Get More Information TOP 6 REASONS TO ATTEND ICMI'S CONTACT CENTER EXPO Check out the Top 6 to see why you should attend Contact Center Expo in October. Use code TOP6 to save an extra $200. View Top 6 INVEST IN YOUR TEAM - YOUR MOST VALUABLE ASSET Many of us now work remotely (or have teammates that do) and have missed the face-to-face camaraderie that exists when we're in the same place at the same time. So, why not reunite your team in Orlando, FL, October 24 - 27, 2022 at ICMI's Contact Center Expo? Learn More VISIT LEADING CONTACT CENTERS IN ORLANDO! Join one of our incredible site tours to elevate your Contact Center Expo experience. Premium pass required, space is limited! View Tours FEATURED KEYNOTE: CONNECTING THE WORKPLACE AND LIFE THROUGH F.U.N. What’s GOOD?! How do today’s best companies accelerate business results? Featured Keynote Speaker Paul Long will tell you how at ICMI Contact Center Expo this October. View Keynotes FEATURED KEYNOTE: BUILDING EMOTIONAL VITALITY TO THRIVE THROUGH CHANGE Featured Keynote Speaker Sara Ross shares leadership-focused, brain-based strategies to handle the heavy burden of change. Join Sara this October in Orlando, FL! View Keynotes BECOME AN EXHIBITOR ICMI's Contact Center Expo unites professionals looking to enhance the customer experience with the latest technologies and services. Don't miss the chance to meet them online and in person in 2022! Get More Information Next JOIN THE CONTACT CENTER COMMUNITY THIS OCTOBER! USE CODE PEERS TO SAVE $200. View Pricing & Discount Offers KEYNOTES Dynamic thought leaders that will have you entertained, inspired, and excited to make improvements! Expert and experienced, these headline speakers will share how to be an authentic, impactful and influential leader that turns problems into massive opportunities to create your own customer experience magic! Connecting the Workplace and Life Through F.U.N. Paul Long Speaker, Author, Master of Shenanigans, and Former Director of Call Center Operations at Farmers Insurance Building Emotional Vitality to Thrive Through Change Sara Ross Speaker and the Chief Vitality Officer, BrainAMPED SPEAKERS Get insights on mastering critical topics and issues affecting the contact center straight from the practitioners who are getting it done. Previous Scott Murphy Director of Benefits Services TML Health Ted Nardin Principal Consultant 5th Talent International Vicki Herrell Executive Director QATC Wendy Fowler Consultant Quality Service Solutions, LLC Nate Brown Senior Director of Customer Experience Arise Virtual Solutions Amanda Hughes Founder and Managing Director Clearest Blue, LLC Anne Palmerine VP, Customer Engagement and Enrollment Services UPMC Health Plan Brad Cleveland Senior Advisor ICMI Brian Kearney Cofounder and CMO 5th Talent International Brittany Noble Senior Manager, SCO Amica Mutual Insurance Company Catherine Mattice CEO/Founder Civility Partners Cheryl Gregware AVP and Customer Service Manager ChoiceOne Bank Dave Seaton Founder & Principal Seaton CX David Burgoyne Senior Manager, SCO West Amica Mutual Insurance Company Eileen Edwards Member Services Manager TML Health Erica Mancuso Practice Manager, Healthcare Qualtrics Jeff Rumburg Managing Partner MetricNet, LLC Jeff Toister President Toister Performance Solutions, Inc. Jim Schleckser CEO and Managing Partner Inc. CEO Project Jim Thomsen VP, Customer Success Showdown Displays John Goodman Vice Chairman CCMC Josh Streets CEO/Founder Scoreboard Group Julie Younkin Facilitator/Coach Julie Younkin Laura Grimes CEO Harrington Consulting Group Inc. Justin Robbins President Metric Sherpa, Inc Mark Miller Practice Leader, Customer Service Advisory, Global Business Intelligence J.D. Power Michele Rowan President Customer Contact Strategies Leslie O'Flahavan Owner E-WRITE Scott Murphy Director of Benefits Services TML Health Ted Nardin Principal Consultant 5th Talent International Vicki Herrell Executive Director QATC Wendy Fowler Consultant Quality Service Solutions, LLC Nate Brown Senior Director of Customer Experience Arise Virtual Solutions Amanda Hughes Founder and Managing Director Clearest Blue, LLC Anne Palmerine VP, Customer Engagement and Enrollment Services UPMC Health Plan Brad Cleveland Senior Advisor ICMI Brian Kearney Cofounder and CMO 5th Talent International Brittany Noble Senior Manager, SCO Amica Mutual Insurance Company Catherine Mattice CEO/Founder Civility Partners Cheryl Gregware AVP and Customer Service Manager ChoiceOne Bank Dave Seaton Founder & Principal Seaton CX David Burgoyne Senior Manager, SCO West Amica Mutual Insurance Company Eileen Edwards Member Services Manager TML Health Erica Mancuso Practice Manager, Healthcare Qualtrics Jeff Rumburg Managing Partner MetricNet, LLC Jeff Toister President Toister Performance Solutions, Inc. Jim Schleckser CEO and Managing Partner Inc. CEO Project Jim Thomsen VP, Customer Success Showdown Displays John Goodman Vice Chairman CCMC Josh Streets CEO/Founder Scoreboard Group Julie Younkin Facilitator/Coach Julie Younkin Laura Grimes CEO Harrington Consulting Group Inc. Justin Robbins President Metric Sherpa, Inc Mark Miller Practice Leader, Customer Service Advisory, Global Business Intelligence J.D. Power Michele Rowan President Customer Contact Strategies Leslie O'Flahavan Owner E-WRITE Scott Murphy Director of Benefits Services TML Health Ted Nardin Principal Consultant 5th Talent International Vicki Herrell Executive Director QATC Wendy Fowler Consultant Quality Service Solutions, LLC Nate Brown Senior Director of Customer Experience Arise Virtual Solutions Next * 1 * 2 * 3 * 4 * 5 * 6 * 7 * 8 * 9 * 10 * 11 * 12 * 13 * 14 * 15 * 16 * 17 * 18 * 19 * 20 * 21 * 22 * 23 * 24 * 25 * 26 * 27 * 28 View All Speakers JOIN THE CONTACT CENTER COMMUNITY THIS OCTOBER! USE CODE PEERS TO SAVE $200. View Pricing & Discount Offers CONFERENCE PROGRAM With rapid change affecting contact centers more than ever before, there’s one thing call center professionals can be sure of: the knowledge you gain at ICMI's Contact Center Expo will help you move your contact center forward. Here, you will find 40+ sessions, roundtables and resources covering both the latest industry topics, from chatbots to remote onboarding to metrics, and the insights you seek on essential areas, including WFO and leadership, to ensure you deliver on your business’ strategic goals. View Agenda BECOME AN EXHIBITOR 98% of the ICMI Community are contact center decision makers and influencers, charged with the mission of evaluating, implementing and purchasing customer care products and solutions. ICMI's Contact Center Expo is where call center professionals go for the most comprehensive selection of technology and services in one location. Don’t miss the critical opportunity to get in front of them as they seek the partners and solutions that will move their contact centers forward in the coming year. Get More Information PEER TO PEER SHARING Connect with like-minded professionals who want to share best practices, solve problems and learn from each other. Register Now SPONSORS DISCOVER MORE FROM INFORMA TECH * HDI * InformationWeek * No Jitter * ICMI * Interop * Enterprise Connect WORKING WITH US * Contact Us * About Us * Advertising * Press Room FOLLOW ICMI ON SOCIAL * * * * Home Cookies Privacy Terms -------------------------------------------------------------------------------- Copyright © 2022 Informa PLC. Informa PLC is registered in England and Wales with company number 8860726 whose registered and head office is 5 Howick Place, London, SW1P 1WG. This site uses cookies to provide you with the best user experience possible. By continuing to use this site, you accept our use of cookies. 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