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 * Self-Directed Home Care for:
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SELF-DIRECTED HOME CARE EXPLAINED



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 * Independence. You're in charge


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SELF-DIRECTION. PARTICIPANT-DIRECTION. CONSUMER-DIRECTION.


Regardless of what it is called in your state, these phrases represent a long
term-care option for Medicaid eligible individuals and their families that puts
them in control. 

If you or a loved one is an individual with disabilities, chronically ill, or
simply aging, self-directed home care is your alternative for supporting you in
performing everyday activities.  Your alternative to admittance into restrictive
long-term institutional care, or to using a home-care staffing agency that
offers little to no choice or control over your support workers and services.

Public Partnerships | PPL supports you and your family in that choice to remain
in your home and community. As Medicaid law in most states prohibits direct cash
payments, our role as a Financial Management Service (FMS) provider, is to help
you in your role of the employer of your own support workers.  We assist you in
hiring, paying for your choice of support workers and services, all within your
state-approved personalized spending budget and local rules. We are the largest
with 20 years of experience.

 




SELF-DIRECTED HOME CARE FOR EVERYONE

To learn how our size and experience can benefit you, select the category you
are interested in learning more about
 * 
   You or Your Loved One
 * 
   Your State's Population
 * 
   Your Managed Care Organization's Members
 * 
   Case Managers / Care Coordinators
 * 
   Care / Support Workers & Providers

Not sure where to begin? Let us help!
Previous


FISCAL INTERMEDIARY SOLUTIONS FOR COVID-19 RELIEF PAYMENTS OR HOMEOWNERS
ASSISTANCE FUNDS

If you are a federal, state, or local government agency looking to distribute
funds based on American Rescue Plan Act (ARPA) or other stimulus such as the
Homeowners Assistance Fund, click here to learn how PPL can help.

Hear about the past, present and future
of Self-Direction in New Jersey.

Learn more and secure your seat
at the NJ Self-Direction Conference
March 8 through March 30.

Register now!


USPS OFFERS FREE COVID-19 TEST KITS

Residential households in the U.S. can order one set of 4 free at-home tests
from USPS!

Order your FREE test kit from USPS

For more COVID-19 information specific to your state, please visit your PPL
program pages.


ARE YOU A SELF-DETERMINING CALIFORNIAN?

If you are looking for Independent Facilitators or other Service Providers, the
California Self-Determination Network can help. Read more!


AMERICAN RESCUE PLAN: FMAP INCREASE WEBINAR

Did you miss the free webinar about the American Rescue Plan and a provision to
increase FMAP for HCBS starting on April 1, 2021?  No problem! It is available
for download now, so you can watch on-demand!

Download the webinar


THE SAFEST HOME CARE OPTION RIGHT NOW

Learn how self-directed home care is the safest long-term health care option
available. Read more...


INDUSTRY NEWS UPDATE

Learn more about the Unpaid Caregiver Dilemma and the National Shift in
Long-Term Care Preferences in the latest news articles from industry resources
such as Open Minds and the Wall Street Journal


FISCAL INTERMEDIARY SOLUTIONS FOR COVID-19 RELIEF PAYMENTS OR HOMEOWNERS
ASSISTANCE FUNDS

If you are a federal, state, or local government agency looking to distribute
funds based on American Rescue Plan Act (ARPA) or other stimulus such as the
Homeowners Assistance Fund, click here to learn how PPL can help.

Hear about the past, present and future
of Self-Direction in New Jersey.

Learn more and secure your seat
at the NJ Self-Direction Conference
March 8 through March 30.

Register now!


USPS OFFERS FREE COVID-19 TEST KITS

Residential households in the U.S. can order one set of 4 free at-home tests
from USPS!

Order your FREE test kit from USPS

For more COVID-19 information specific to your state, please visit your PPL
program pages.


ARE YOU A SELF-DETERMINING CALIFORNIAN?

If you are looking for Independent Facilitators or other Service Providers, the
California Self-Determination Network can help. Read more!


AMERICAN RESCUE PLAN: FMAP INCREASE WEBINAR

Did you miss the free webinar about the American Rescue Plan and a provision to
increase FMAP for HCBS starting on April 1, 2021?  No problem! It is available
for download now, so you can watch on-demand!

Download the webinar


THE SAFEST HOME CARE OPTION RIGHT NOW

Learn how self-directed home care is the safest long-term health care option
available. Read more...


INDUSTRY NEWS UPDATE

Learn more about the Unpaid Caregiver Dilemma and the National Shift in
Long-Term Care Preferences in the latest news articles from industry resources
such as Open Minds and the Wall Street Journal


FISCAL INTERMEDIARY SOLUTIONS FOR COVID-19 RELIEF PAYMENTS OR HOMEOWNERS
ASSISTANCE FUNDS

If you are a federal, state, or local government agency looking to distribute
funds based on American Rescue Plan Act (ARPA) or other stimulus such as the
Homeowners Assistance Fund, click here to learn how PPL can help.

Next
Previous
$ 0 M In Goods and Services Funds
0 Self-Directing Program Participants
$ 0 B+ In Payroll Funds
0 Providers
0 States, Partnering with 21 MCOs
0 Self-Directed Programs
$ 0 M In Goods and Services Funds
0 Self-Directing Program Participants
$ 0 B+ In Payroll Funds
0 Providers
0 States, Partnering with 21 MCOs
0 Self-Directed Programs
$ 0 M In Goods and Services Funds
0 Self-Directing Program Participants
$ 0 B+ In Payroll Funds
Next
 * 1
 * 2
 * 3
 * 4
 * 5
 * 6


PROGRAMS

Participating in a self-directed home care program gives you back choice,
control and independence. It has the potential to transform lives – yours, your
family's and those of your support network.

Public Partnerships | PPL supports program participants in multiple states who
want to self-direct their or their loved one’s services and support. See the
programs PPL offers today.

PPL Programs



OUR SERVICE SHARED THROUGH YOUR VOICES

Previous
Elizabeth A Customer Service

"Elizabeth was wonderful, absolutely marvelous! Elizabeth was professional and
very knowledgeable. She was a pleasure to work with."

Hector T Customer Service

"Hector was excellent and took care of all my problems. Thank you very much!" 

Francisca M

"Francisca is so details, she breaks down everything so perfectly and easy to
understand. I can't be more happy and appreciative to have her. When the call
was disconnected, I was so sad to think that I couldn't reach her out again.
This young lady called her right back, apologized and continue to assist me.
This is the best service ever!"

Steve K Customer Service

"Steve provided outstanding customer service to me. Thank you, Steve!" 

Nahdya A Customer Service

"Margarette of the New Jersey PPP program wanted to let everyone know of the
great customer service she received from Nahdya today. She appreciated the fact
that Nahdya escalated her call so her issue could be resolved right away. She
also appreciated the fact that Nahdya advised the supervisor of the issue during
the transfer so the participant would not have to repeat it once again. Nahdya
provided the kind of service one should expect." 

Khristie S Customer Service

"I want to give Kristie props for getting to the root of this issue after many
phone calls and discussions with PPL over the past 2 weeks. You have a very
valuable employee in Kristie and I hope she gets recognized for that."

Maritza S Customer Service

"Maritza was so kind, so sweet, very polite and she is fabulous. Maritza is also
on top of everything."

Darnell S Customer Service

"Darnell is very patient, helpful, knowledgeable, and answered all my questions.
This is all new to me and I felt lost, however, Darnell instructed me where I
needed to go and now I have access to the portal. I feel very appreciative of
the wonderful customer service I received today and hope to speak with the same
agent again."


Kevin W Customer Service

"Kevin is a top shooter! He helped me with a technical issue and he was a great
agent. He was wonderful and should get a raise!" 

Tonia N Customer Service

"Tonia was amazing and truly an asset. I was trying to get the file fixed since
March but no resolution and Tonia stayed the course and delivered results. She
is an asset to your team and her customer service skills are dynamite. I would
like to have a letter added to her personnel file because she is someone I would
want to hire myself for my company." 

Paula F Customer Service

"Paula was amazing. Paula should be an example for other employees."

Alan A Customer Service

"I used to work with Alan all the time. He is fabulous. He resolved my payroll
issue for me. He called me weekly to check in and follow up on the case. I
almost felt like he was part of my family by the end."

Christina J Customer Service

"Christina was very calm and helpful. She knew what she was doing and was very
proficient . She cared about my issues and took care of me and did not keep me
on the phone forever."

Ticausaclia A

"She was so happy to have reached Angel Anderson when she called. She says Angel
was heaven sent! Angel took the time to help her, looking up the issues that
have been ongoing, found the problem and corrected all of them. She says Angel
took extra time to explain what caused the issue, to ensure it wouldn't happen
again in the future. She says people like Angel are hard to come by and we are
lucky to have her. Good job Angel!!"

Kevin L Customer Service

"Kevin is a high-quality agent. He was able to solve my online timesheet issue.
He is very nice. You have a great person in your team. He made my day." 

Svetlana P Customer Service

"I want to acknowledge Svetlana for her wonderful customer service. She was very
patient and was able to assist me with my EVV dilemma. I was having trouble
clocking in and out within the EVV app and I suppose I was pressing the wrong
buttons. However, Svetlana walked me through the process step by step and now I
was able to clock in. I appreciate her so much for her help."

Elizabeth A Customer Service

"Elizabeth did a great job in taking the time in explaining step by step in how
to register my transportation in order to get that paid. I appreciate talking
with Elizabeth because she has great manners." 

Christopher W Customer Service

"Mary G would like to recognize Chris for his attentiveness as well as patience
with getting her issue with time entries resolved. She accidentally disconnected
before she could use the survey, so she wanted to make sure he was recognized
for the excellent service he provided." 

Darnell S Customer Service

"Darnell was extremely helpful. He explained everything and was very
accommodating." 

Erika L Customer Service

"I wanted to express the joint happiness working with Erika who solved my
concerns regarding some issues and a pleasure. Erika is a joy to work with and
was a big help. You have a wonderful agent who made life a bit easier."

Olga L Customer Service

"Olga is the most courteous Customer Service Representative I had the chance to
speak with and is very knowledgeable, patient, and dedicated. So, I wanted to
share her outstanding service."

Yahayra M Customer Service

"Provider wanted to let us know that Yahayra needs to be recognized. She walked
her through the process and was very patient with her and she wanted to make
sure Yahayra knew she was grateful to have worked with her today!"

Elizabeth A Customer Service

"Elizabeth was wonderful, absolutely marvelous! Elizabeth was professional and
very knowledgeable. She was a pleasure to work with."

Hector T Customer Service

"Hector was excellent and took care of all my problems. Thank you very much!" 

Francisca M

"Francisca is so details, she breaks down everything so perfectly and easy to
understand. I can't be more happy and appreciative to have her. When the call
was disconnected, I was so sad to think that I couldn't reach her out again.
This young lady called her right back, apologized and continue to assist me.
This is the best service ever!"

Steve K Customer Service

"Steve provided outstanding customer service to me. Thank you, Steve!" 

Nahdya A Customer Service

"Margarette of the New Jersey PPP program wanted to let everyone know of the
great customer service she received from Nahdya today. She appreciated the fact
that Nahdya escalated her call so her issue could be resolved right away. She
also appreciated the fact that Nahdya advised the supervisor of the issue during
the transfer so the participant would not have to repeat it once again. Nahdya
provided the kind of service one should expect." 

Khristie S Customer Service

"I want to give Kristie props for getting to the root of this issue after many
phone calls and discussions with PPL over the past 2 weeks. You have a very
valuable employee in Kristie and I hope she gets recognized for that."

Maritza S Customer Service

"Maritza was so kind, so sweet, very polite and she is fabulous. Maritza is also
on top of everything."

Darnell S Customer Service

"Darnell is very patient, helpful, knowledgeable, and answered all my questions.
This is all new to me and I felt lost, however, Darnell instructed me where I
needed to go and now I have access to the portal. I feel very appreciative of
the wonderful customer service I received today and hope to speak with the same
agent again."


Kevin W Customer Service

"Kevin is a top shooter! He helped me with a technical issue and he was a great
agent. He was wonderful and should get a raise!" 

Tonia N Customer Service

"Tonia was amazing and truly an asset. I was trying to get the file fixed since
March but no resolution and Tonia stayed the course and delivered results. She
is an asset to your team and her customer service skills are dynamite. I would
like to have a letter added to her personnel file because she is someone I would
want to hire myself for my company." 

Paula F Customer Service

"Paula was amazing. Paula should be an example for other employees."

Alan A Customer Service

"I used to work with Alan all the time. He is fabulous. He resolved my payroll
issue for me. He called me weekly to check in and follow up on the case. I
almost felt like he was part of my family by the end."

Christina J Customer Service

"Christina was very calm and helpful. She knew what she was doing and was very
proficient . She cared about my issues and took care of me and did not keep me
on the phone forever."

Ticausaclia A

"She was so happy to have reached Angel Anderson when she called. She says Angel
was heaven sent! Angel took the time to help her, looking up the issues that
have been ongoing, found the problem and corrected all of them. She says Angel
took extra time to explain what caused the issue, to ensure it wouldn't happen
again in the future. She says people like Angel are hard to come by and we are
lucky to have her. Good job Angel!!"

Kevin L Customer Service

"Kevin is a high-quality agent. He was able to solve my online timesheet issue.
He is very nice. You have a great person in your team. He made my day." 

Svetlana P Customer Service

"I want to acknowledge Svetlana for her wonderful customer service. She was very
patient and was able to assist me with my EVV dilemma. I was having trouble
clocking in and out within the EVV app and I suppose I was pressing the wrong
buttons. However, Svetlana walked me through the process step by step and now I
was able to clock in. I appreciate her so much for her help."

Elizabeth A Customer Service

"Elizabeth did a great job in taking the time in explaining step by step in how
to register my transportation in order to get that paid. I appreciate talking
with Elizabeth because she has great manners." 

Christopher W Customer Service

"Mary G would like to recognize Chris for his attentiveness as well as patience
with getting her issue with time entries resolved. She accidentally disconnected
before she could use the survey, so she wanted to make sure he was recognized
for the excellent service he provided." 

Darnell S Customer Service

"Darnell was extremely helpful. He explained everything and was very
accommodating." 

Erika L Customer Service

"I wanted to express the joint happiness working with Erika who solved my
concerns regarding some issues and a pleasure. Erika is a joy to work with and
was a big help. You have a wonderful agent who made life a bit easier."

Olga L Customer Service

"Olga is the most courteous Customer Service Representative I had the chance to
speak with and is very knowledgeable, patient, and dedicated. So, I wanted to
share her outstanding service."

Yahayra M Customer Service

"Provider wanted to let us know that Yahayra needs to be recognized. She walked
her through the process and was very patient with her and she wanted to make
sure Yahayra knew she was grateful to have worked with her today!"

Elizabeth A Customer Service

"Elizabeth was wonderful, absolutely marvelous! Elizabeth was professional and
very knowledgeable. She was a pleasure to work with."

Hector T Customer Service

"Hector was excellent and took care of all my problems. Thank you very much!" 

Next
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