www.zonkafeedback.com
Open in
urlscan Pro
2606:2c40::c73c:67e4
Public Scan
Submitted URL: http://zonkafeedback.com/
Effective URL: https://www.zonkafeedback.com/
Submission: On November 08 via manual from SG — Scanned from SG
Effective URL: https://www.zonkafeedback.com/
Submission: On November 08 via manual from SG — Scanned from SG
Form analysis 4 forms found in the DOM
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<legend class="hs-field-desc" style="display: none;"></legend>
<div class="input"><input id="email-edcf851f-02e7-4332-8360-c7e379ff2861_6483" name="email" required="" placeholder="" type="email" class="hs-input" inputmode="email" autocomplete="email" value=""></div>
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<legend class="hs-field-desc" style="display: none;"></legend>
<div class="input"><input name="phone" class="hs-input" type="hidden" value=""></div>
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<div class="hs_submit hs-submit">
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<div class="actions"><input type="submit" class="hs-button primary large" value="Schedule a Demo"></div>
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</form>POST javascript:void(0);
<form id="zonka-signup" method="post" action="javascript:void(0);" novalidate="novalidate" data-hs-cf-bound="true">
<div class="row">
<div class="field-area"><label>Name <span>*</span></label> <i class="fa fa-user-o"></i><input id="nameFName" name="fullName" type="text" value="" placeholder="" tab-index="1"> <span class="help-block" for="nameFName">Enter primary contact's full
name</span></div>
</div>
<div class="row gsf-2row">
<div class="field-area"><label>Email Address <span>*</span></label><i class="fa fa-envelope-o"></i><input id="email" name="email" type="email" value="" placeholder="" tab-index="2"> <span class="help-block" for="email">Enter primary contact's
email address</span></div>
<div class="field-area"><label>Password <span>*</span></label> <i class="fa fa-key"></i><input id="zonka_password" name="password" type="password" value="" placeholder="" aria-autocomplete="list" tab-index="3"> <span class="help-block"
for="zonka_password">Choose a password (at least 6 characters, no spaces, case-sensitive)</span></div>
<!--div class="field-area"><i class="fa fa-building-o"></i><input id="company_name" name="companyName" type="text" value="" placeholder="Company Name" tab-index="4"> <span class="help-block" for="company_name">Enter company name</span></div>
<div class="field-area" id="dataCenterFieldAria"><img src="https://www.zonkafeedback.com/hubfs/cloud-1.svg"><select id="dataCenter" name="region">
<option value="US">US Data Center</option>
<option value="EU">EU Data Center</option>
</select></div-->
</div>
<div class="mobile-check"><input id="mobile" name="mobile" type="text" value="" placeholder="Mobile" tab-index="5"> <input id="zf_account_owner" class="zf_account_owner" name="zf_account_owner" type="text" value="true"><input class="zf_edition"
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name="gfeeditemid_field" type="hidden" value=""> <input id="gmatchtype_field" class="gmatchtype_field" name="gmatchtype_field" type="hidden" value=""> <input id="gdevicemodel_field" class="gdevicemodel_field" name="gdevicemodel_field"
type="hidden" value=""> <input id="gplacement_field" class="gplacement_field" name="gplacement_field" type="hidden" value=""> <input id="gsource_field" class="gsource_field" name="gsource_field" type="hidden" value=""> <input
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<div class="row text-center ftrial-submit-btn-container"><input id="signupform-submitbutton" class="submitform" name="submit_form" type="submit" value="Start your 7-day Free Trial"></div>
</form>POST javascript:void(0);
<form id="zonka-signup" method="post" action="javascript:void(0);" data-hs-cf-bound="true">
<div class="row">
<div class="field-area"><label>Name <span>*</span></label> <i class="fa fa-user-o"></i><input id="nameFName" name="fullName" type="text" value="" placeholder="" tab-index="1"> <span class="help-block" for="nameFName">Enter primary contact's full
name</span></div>
</div>
<div class="row gsf-2row">
<div class="field-area"><label>Email Address <span>*</span></label><i class="fa fa-envelope-o"></i><input id="email" name="email" type="email" value="" placeholder="" tab-index="2"> <span class="help-block" for="email">Enter primary contact's
email address</span></div>
<div class="field-area"><label>Password <span>*</span></label> <i class="fa fa-key"></i><input id="zonka_password" name="password" type="password" value="" placeholder="" aria-autocomplete="list" tab-index="3"> <span class="help-block"
for="zonka_password">Choose a password (at least 6 characters, no spaces, case-sensitive)</span></div>
<!--div class="field-area"><i class="fa fa-building-o"></i><input id="company_name" name="companyName" type="text" value="" placeholder="Company Name" tab-index="4"> <span class="help-block" for="company_name">Enter company name</span></div>
<div class="field-area" id="dataCenterFieldAria"><img src="https://www.zonkafeedback.com/hubfs/cloud-1.svg"><select id="dataCenter" name="region">
<option value="US">US Data Center</option>
<option value="EU">EU Data Center</option>
</select></div-->
</div>
<div class="mobile-check"><input id="mobile" name="mobile" type="text" value="" placeholder="Mobile" tab-index="5"> <input id="zf_account_owner" class="zf_account_owner" name="zf_account_owner" type="text" value="true"><input class="zf_edition"
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<input id="gclid_field" class="gclid_field" name="gclid_field" type="hidden" value=""> <input id="gcampaignid_field" class="gcampaignid_field" name="gcampaignid_field" type="hidden" value=""> <input id="gadgroupid_field" class="gadgroupid_field"
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<div class="row text-center ftrial-submit-btn-container"><input id="signupform-submitbutton" class="submitform" name="submit_form" type="submit" value="Start your 7-day Free Trial"></div>
</form>POST https://us1.zonkafeedback.com/api/v1/signup
<form id="zonka-signup_quickdata_footer" method="post" action="https://us1.zonkafeedback.com/api/v1/signup" novalidate="novalidate" data-hs-cf-bound="true">
<div class="row f_right top_p_0 text-align-left">
<input type="text" name="email" value="" id="email" placeholder="Enter your work email" tab-index="2">
<span class="help-block" for="email">Enter primary contact's email address <!--em class="req">*</em--></span>
</div>
<div class="clear"></div>
<div class="row f_left text-align-left"><!--label>Password <em class="req">*</em></label-->
<input id="zonka_password" name="password" type="password" value="" placeholder="Password" aria-autocomplete="list" tab-index="3">
<span class="help-block" for="zonka_password">Choose a password (at least 6 characters, no spaces, case-sensitive) </span>
</div>
<div class="clear"></div>
<div class="mobile-check">
<input id="mobile" name="mobile" type="text" value="" placeholder="Mobile" tab-index="5">
<input id="zf_account_owner1" class="zf_account_owner" name="zf_account_owner" type="text" value="true">
<input class="zf_edition" name="zf_edition" type="text" value="CX">
</div>
<div class="row w_100">
<!-- <input id="nameFName" name="fullName" type="hidden" value="" placeholder="Full Name" tab-index="1"> -->
<!-- <input id="company_name" name="companyName" type="hidden" value="" placeholder="Company Name" tab-index="4"> -->
<input type="hidden" id="gclid_field" class="gclid_field" value="" name="gclid_field">
<input type="hidden" id="gcampaignid_field" class="gcampaignid_field" value="" name="gcampaignid_field">
<input type="hidden" id="gadgroupid_field" class="gadgroupid_field" value="" name="gadgroupid_field">
<input type="hidden" id="gnetwork_field" class="gnetwork_field" value="" name="gnetwork_field">
<input type="hidden" id="gdevice_field" class="gdevice_field" value="" name="gdevice_field">
<input type="hidden" id="gcreative_field" class="gcreative_field" value="" name="gcreative_field">
<input type="hidden" id="gkeyword_field" class="gkeyword_field" value="" name="gkeyword_field">
<input type="hidden" id="gfeeditemid_field" class="gfeeditemid_field" value="" name="gfeeditemid_field">
<input type="hidden" id="gmatchtype_field" class="gmatchtype_field" value="" name="gmatchtype_field">
<input type="hidden" id="gdevicemodel_field" class="gdevicemodel_field" value="" name="gdevicemodel_field">
<input type="hidden" id="gplacement_field" class="gplacement_field" value="" name="gplacement_field">
<input type="hidden" id="gsource_field" class="gsource_field" value="" name="gsource_field">
<input type="hidden" id="firstpage_visited" class="firstpage_visited" value="" name="firstpage_visited">
<input type="hidden" id="referal_website" class="referal_website" value="" name="referal_website">
<input type="hidden" name="zonka-free-trial" value="zonka-signup">
<button class="submitform" id="signupform-submitbutton" name="submit_form" type="submit">
<div>Sign Up</div>
<!-- <div class="spinner"></div> -->
</button>
</div>
</form>Text Content
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CUSTOMER EXPERIENCE & PRODUCT FEEDBACK SOFTWARE
CUSTOMER FEEDBACK & EXPERIENCE MANAGEMENT
Effortlessly measure feedback from customers, users, visitors, patients and
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OMNI-CHANNEL EXPERIENCE MANAGEMENT PLATFORM
Helping growing companies design and implement delightful experiences at
lightening speed
SURVEYS & FEEDBACK
FORMS
Capture feedback and collect data with customized Surveys & Feedback Forms.
OFFLINE SURVEYS &
KIOSKS
Run surveys on iOS and Android Devices. Get feedback without WiFi, on the go.
NET PROMOTER
SCORE
Measure and Improve Customer Loyalty with NPS Surveys. Get NPS insights & drive
growth.
CUSTOMER SATISFACTION
SURVEYS
Track Customer Experience and Satisfaction with CSAT Surveys. Improve Customer
Experiences.
CUSTOMER SERVICE
FEEDBACK
Get Customer Service and Agent Feedback with Customer Effort Score (CES)
Surveys.
WEBSITE
FEEDBACK
Capture Website Experience Feedback using Popups, Feedback Button, Embed,
Links.
PRODUCT
FEEDBACK
Run Product Experience Surveys to know user feedback and satisfaction with your
product.
EMPLOYEE
EXPERIENCE
Improve Employee Engagement with regular Employee Experience Surveys, eNPS.
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BUILD YOUR SURVEYS
Create and customize engaging surveys in minutes with an easy-to-use WYSIWYG
editor.
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* Dynamic Surveys
Use skip logic, survey redirection, answer piping, themes, languages and more
to create Dynamic Surveys.
* Variables & Pre-Fill Data
With Custom Variables & Attributes, pass data to your surveys, pre-fill
survey fields and enrich your responses and reports. .
Bulid your first survey
Distribute Surveys
REACH YOUR CUSTOMERS WHEREVER THEY ARE.
Run Web, Email, SMS, Mobile and Offline surveys. Connect Zonka Feedback to tools
you use to trigger surveys through Integrations.
* Website
* Offline
* Email
* SMS
* Mobile
* Intercom
* Integrations
WEBSITE FEEDBACK
Get instant feedback using 100% customizable website surveys.
* Microsurveys
Microsurveys to get instant feedback from your users
* Feedback Button
Place feedback button anywhere in your website or web product
* Slide Outs
Left and Right Slide-outs enabling you to get instant feedback
* Pop-ups
Conditional pop-ups to capture feedback
* Exit Surveys
Detect when the user is exiting the website and survey them
* Embed & Links
Embed or Link surveys anywhere on your website
SURVEY APP & OFFLINE SURVEYS
Take Feedback on iPads, Android Tablets and Kiosks using Offline Survey App.
* iOS Surveys
Use iPad Survey App to take on-premises feedback through iPads and iPhones.
* Android Devices
Turn Android Tablets & Smartphones into Feedback Devices to take real-time
feedback.
* Kiosk Feedback
Set up touchscreen devices as Kiosks to take unattended feedback.
* Offline Surveys
Take feedback and collect responses without Wi-Fi. Sync anytime.
EMAIL SURVEYS
Measure Customer Feedback with Email Surveys.
* Email Survey Invitations
Send customized Email Surveys to customers with Survey Link.
* Embedded Email Surveys
Add Survey Question directly in Email body and get higher response rate.
* In-Signature Email Surveys
Insert Survey Question in Email Signature to get feedback.
* Scheduled Email Surveys
Schedule Email Surveys to be sent at a later date and time.
* Email Survey Triggers via Integration
Trigger email surveys from the CRMs, Help Desks and others tools you use.
SMS SURVEYS
Take Customer Feedback through SMS Text Surveys.
* One-click SMS Surveys
Send SMS Surveys with feedback form link to customers with customized SMS.
* SMS Surveys with Integrations
Trigger SMS Surveys based on events in eCommerce platforms, CRMs, Help Desks,
POS Systems nd more.
MOBILE SURVEYS
Run surveys on-the-go, on mobile devices.
* In-App Surveys
Embed microsurveys within your app and product to get real-time customer
feedback on features, product usage and more.
* Responsive Mobile Surveys
Build beautiful, mobile responsive surveys with Zonka Feedback that work
seamlessly on all devices and screens.
* Offline Surveys
Take feedback without WiFi, on the go and sync automatically.
* QR Code
Print QR Code for customers to scan and instantly access Survey on their
Mobile browsers.
INTERCOM
Customer Feedback with CSAT, CES & NPS Surveys in Intercom
* Intercom Messenger Surveys
Add Survey to Intercom Messenger and get customer feedback on website and
in-app.
* Intercom Conversation Surveys
Allow Customer Success Agents to trigger Surveys in Intercom Conversations to
gauge feedback.
* Email Surveys
Send automated Intercom Email Surveys based on workflows.
* Survey Workflow in Custom Bots
Add Zonka Feedback Forms & Surveys to an Intercom bot workflow
* Intercom Post Surveys
Embed Survey Questions or Feedback Button directly in Intercom Posts.
INTEGRATIONS & APIS
Trigger Surveys using Native Integrations, Zapier and APIs
* Helpdesks
Trigger surveys after ticket is updated, closed or open new tickets with
tools like Intercom, Zendesk, Freshdesk, Help Scout, and more.
* CRMs & Marketing Automation
Send surveys to leads and customers by connecting Zonka Feedback to your CRM
like HubSpot, Salesforce, Pipedrive and more.
* Trigger Email Surveys via APIs
Use APIs to connect to your tools and automate sending Email Surveys based on
events and triggers.
* Trigger SMS Surveys via APIs
Send SMS Surveys to customers based on events and triggers in tools you use
with APIs.
* Connect Apps with Zapier
Connect to more than 3,000+ apps and automate workflows with Zapier.
Schedule a Demo Start 7-day Free Trial
Automate Workflows
CREATE WORKFLOWS & AUTOMATE CX PROGRAM
Design workflows in an intuitive Workflow Design and trigger automatic actions
based on Survey Responses.
* Workflow Designer
With an easy-to-use Worfklow Designer, automate repetitive tasks and actions
to scale up your CX Program.
* Alerts, Notifications & Response Actions
Set up Alerts and Notifications for team, Add Response Tags, Create Tasks and
more for new Responses.
* Segment Contacts & Trigger Actions
Add Contacts to lists, segment them and trigger more Email and SMS Surveys to
customers.
SURVEY REPORTS
REPORTING
Gain amazing insights with Zonka Feedback’s Real-time Feedback Reports.
Snapshot Report
This is an Overview Report to get a quick summary and analysis of Responses, CX
Metrics and Survey Channels.
Response Insights
Get Insights and Analysis of all Survey Responses and CX Metrics (NPS, CES and
CSAT)
Location Insights
Have multiple locations? Analyze and compare their performance and scores.
Team Performance Report
With this get analysis and comparison of team member performance on each
question and metrics.
Response Inbox
View and analyze how Survey Responses and Metrics have changed over time, in a
powerful Trends Report.
Trends Report
View and analyze how Survey Responses and Metrics have changed over time, in a
powerful Trends Report.
Text Analytics
Make meaning of open-ended responses, comment boxes and unstructured text data
in Text Analytics report.
VIEW RESPONSES
UNIFIED RESPONSE INBOX
With a real-time Response Inbox, see responses as soon as they come, from
wherever you are. Add tags, notes and tasks to take action and close the
feedback loop.
View Response Inbox
View all feedback and responses in a Collaborative Response Inbox.
Filter Responses
Use Date, Response Choices, Contact Attributes, Variables to filter.
Tag Responses
Add Tags to responses. Flag them or mark them as urgent.
Add Tasks & Actions
Create tasks for team, take action and close the feedback loop.
Segment by NPS, CES & CSAT
View CX Scores (NPS, CES and CSAT) and filter by metrics-based segments.
Manage Contacts
See Contacts with Responses & Attributes. Track Contact Activity.
Schedule a Demo Start 7-day Free Trial
CUSTOMER EXPERIENCE SOLUTIONS FOR YOUR BUSINESS TOOLS.
Helping growing companies design and implement delightful experiences at
lightening speed
ZONKA FOR SALESFORCE
With Zonka + Salesforce, trigger Salesforce Surveys. Get 3x more feedback. Map
feedback data to records, objects and fields.
ZONKA FOR HUBSPOT
Measure complete CX with NPS, CES & CSAT, empower teams with data synced in
HubSpot, and run workflows.
ZONKA FOR INTERCOM
Capture NPS, CES, CSAT, Product Feedback and close the feedback loop — right
within Intercom with Zonka + Intercom.
INTEGRATIONS
INTEGRATE WITH YOUR EXISTING TOOLS
Connect your favorite tools for a seamless feedback management.
* Sync Data
Sync data to apps and tools.. Map survey fields to fields in your CRMs,
Customer Support Tools, Marketing Automation Software.
* Automatic Email Triggers
Trigger automatic survey campaigns and actions for events like New Contact
Added, Ticket Closed or Solved, New Order placed.
* Deep Integrations
Use Native Integrations with Intercom, HubSpot, Zendesk, Salesforce, & more.
Build your own using APIs & Webhooks.
Know more about Integrations
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CUSTOMERS
PEOPLE ARE TALKING
Zonka Feedback’s on premise platform is excellent for digital customer feedback.
SANDEEP DUA
Select CITYWALK Mall
Zonka Feedback’s on premise platform is excellent for digital customer feedback.
NITHIN MB
General Manager Operations, SmartQ
Zonka App has really really helped us a lot to improve our feedback collection
and analysis system.
VINIT R
Health City Cayman Islands
Zonka has been a huge help in gathering client satisfaction data.
LOUIS ISERNIA
Griswold Home Care
Really great and versatile feedback tool
MICHELLE C.
Associate Attorney
Simple, effective, complete, a must have for any consultant
MATTEO M.
Executive & Leadership Coach, Team Facilitator
The ease of Use and clear user controls love the NPS Powerful asset and the
Support is amazing at Zonka
LARRY W.
Digital Marketing - Higher Education & Diversity
Zonka Feedback’s on premise platform is excellent for digital customer feedback.
SANDEEP DUA
Select CITYWALK Mall
Zonka Feedback’s on premise platform is excellent for digital customer feedback.
NITHIN MB
General Manager Operations, SmartQ
Zonka App has really really helped us a lot to improve our feedback collection
and analysis system.
VINIT R
Health City Cayman Islands
Zonka has been a huge help in gathering client satisfaction data.
LOUIS ISERNIA
Griswold Home Care
Really great and versatile feedback tool
MICHELLE C.
Associate Attorney
Simple, effective, complete, a must have for any consultant
MATTEO M.
Executive & Leadership Coach, Team Facilitator
The ease of Use and clear user controls love the NPS Powerful asset and the
Support is amazing at Zonka
LARRY W.
Digital Marketing - Higher Education & Diversity
Zonka Feedback is a very modern-looking Survey Software with extremely good
looking surveys and feedback forms.
SHEFALI V.
Director Of Operations at AMAZON WOOD PVT LTD
The best thing about Zonka Feedback is that it’s really easy to use.
SALONI G.
Project Management Intern at City of Seattle
Great feedback and survey platform. Suitable even for hybrid or traditional
businesses.
JULIEN (JUN YAN) T.
Industrial Relations Officer at NTUC - HSEU
Amazing tool, easy to use, flexible with fantastic customer support.
ALESSANDRO R.
CEO no Grupo Angular
Best Feedback Tool! The survey editor was straightforward to use to create your
surveys.
BRIAN M.
Operations/Product Manager
We were using Zonka earlier for only internal Employee Feedback and monitor eNPS
and employee happiness.
TRIPTI D.
Founder at UprightHC Solutions Pvt. Ltd.
What I love— the integrations are almost endless! Helping the system to tie in
seamlessly with our current toolset.
RAFAEL H.
Founder & CEO at Reteamly
Zonka Feedback is a very modern-looking Survey Software with extremely good
looking surveys and feedback forms.
SHEFALI V.
Director Of Operations at AMAZON WOOD PVT LTD
The best thing about Zonka Feedback is that it’s really easy to use.
SALONI G.
Project Management Intern at City of Seattle
Great feedback and survey platform. Suitable even for hybrid or traditional
businesses.
JULIEN (JUN YAN) T.
Industrial Relations Officer at NTUC - HSEU
Amazing tool, easy to use, flexible with fantastic customer support.
ALESSANDRO R.
CEO no Grupo Angular
Best Feedback Tool! The survey editor was straightforward to use to create your
surveys.
BRIAN M.
Operations/Product Manager
We were using Zonka earlier for only internal Employee Feedback and monitor eNPS
and employee happiness.
TRIPTI D.
Founder at UprightHC Solutions Pvt. Ltd.
What I love— the integrations are almost endless! Helping the system to tie in
seamlessly with our current toolset.
RAFAEL H.
Founder & CEO at Reteamly
See more customer stories
WHY COMPANIES USE
ZONKA FEEDBACK?
A multi-channel, multi-location feedback platform, Zonka Feedback is both
powerful and easy to use, to completely transform your Customer Feedback
Management and build amazing Customer Experiences.
* Measure Customer ExperienceStart measuring CX Metrics - NPS, CSAT and CES in
minutes. Keep a pulse on customer experience at all times.
* Quick Tailor-made SurveysCustomize Surveys with ready-to-use templates, 40+
question types, themes, language, logic & more.
* Multichannel Feedback Capture Distribute surveys using iPads, Android
Tablets, Kiosks, Emails, SMSes, Web Buttons, Web Embed, In-App.
* Integrate Favorite ToolsConnect your favorite tools using native integrations
with Intercom, HubSpot, etc., or build your own using APIs.
* Data SecurityEnsure data security with SSL. Zonka Feedback is GDPR-compliant
and your data is encrypted and secured.
* Real-time AlertsSet up real-time Email Alerts, Slack Notifications to loop in
your teams when a response is captured.
* Schedule Survey ReportsSchedule automated reports to your inbox daily,
weekly, or monthly and take informed decisions.
* Graphical Survey ReportingGet in-depth real-time reports with graphs, and
analysis. Click through, filter, and save reports.
* Act in Time & Close the Feedback LoopTag your Responses, Add Tasks for the
team to take quick action, and close the feedback loop.
* Automate CX with WorkflowsSet up workflows to set alerts, trigger automated
actions like emails to customers, contact list updation, etc.
START BUILDING STRONGER CUSTOMER RELATIONSHIPS TODAY
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* Setup in Minutes
* Get started free
* No credit card required
CX PLATFORM
* Customer Feedback
* Product Feedback Tool
* Survey Software
* Enterprise Feedback Management
* Offline Survey App
SOLUTION
* Surveys for Salesforce
* Surveys for Hubspot
* Surveys for Zendesk
* Surveys for Intercom
CX METRICS
* NPS Surveys
* Customer Satisfaction Score
* Customer Effort Score
CHANNEL
* Website Surveys
* Email Surveys
* SMS Surveys
* Feedback Button
* Mobile Forms
* iPad Surveys
* Android Surveys
* Kiosk Surveys
POPULAR TEMPLATES
* Survey Templates
* Feedback Form Templates
* Healthcare Survey Templates
* Customer Satisfaction Survey Template
* Smiley Survey Template
* 1 to 10 Rating Scale Template
* Restaurant Survey Forms
* Hotel Feedback Form
* Student Satisfaction Survey Template
* Voice of Customer Survey Template
* Website User Experience Survey Template
RESOURCES
* Blog & Insights
* Product Help
* Product Updates
* Help Center
* API Documentation
* Dev Documentation
GUIDES
* Net Promoter Score
* Customer Satisfaction
* Customer Effort Score
* Product Feedback
* Email Surveys
* NPS Calculator
COMPANY
* Customer Stories
* About Us
* Support
* Contact Us
Powerful Customer Surveys &
Product Feedback Platform
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+1646 846-6000(Sales)
* Privacy Policy
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Net Promoter, Net Promoter Score, and NPS are trademarks of Satmetrix Systems,
Inc., Bain & Company, Inc., and Fred Reichheld.
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