support.tracfone.com Open in urlscan Pro
2600:9000:211c:4800:4:6483:a7c0:93a1  Public Scan

Form analysis
0 forms found in the DOM

Text Content

This website is AudioEye enabled and is being optimized for accessibility. To
open the AudioEye Toolbar, press "shift + =". Some assistive technologies may
require the use of a passthrough function before this keystroke. For more
information, activate the button labeled “Explore your accessibility options”.


Skip to main content

Español

Rewards

Go to Tracfone

Help & Support

Accessible Menu - Main Menu

Shop




PLANS & SERVICES

 * Service Plans
 * Plans Add-Ons
 * Handset Protection Plans
 * Tracfone Extras
 * Identity Protection - IDnotify
 * Lifeline


PHONES

 * All Phones
 * Smartphones
 * Basic Phones
 * Hearing Aid Compatible Phones
 * Keep Your Own Phone
 * Apple Phones
 * Android Phones


DEALS

 * Refurbished Phones
 * Clearance Sale
 * Discounted Favorites
 * All Deals


ACCESSORIES

 * All Accessories
 * Audio
 * Power
 * Cables
 * Protection

--------------------------------------------------------------------------------


SHOPS

Shop Service Plans

Shop Smartphone

Shop Deals

Refill




REFILL YOUR TRACFONE SERVICE TODAY.


Refill Your Plan

Enroll in Auto-Refill

Why Tracfone




FIND OUT WHY TRACFONE CAN WORK FOR YOU.

LEARN MORE

Coverage

Flexible Phone Option

Contract Free Plans

International Calling

Rewards Program

Apps & Services

Activate

My AccountRewards



TRACFONE SUPPORT

 * Why does my phone display "Emergency Only", "Unregistered SIM", "No Service"
   and "SIM card registration failed"?
 * Can I change my phone number?
 * How can I see the number of minutes left on my service plan?
 * What should I do if my phone is lost, stolen, or damaged?
 * How to block spam calls?
 * Can you send me the unlocking code via SMS?


SELECT A DEVICE MODEL

Learn more about your phone or device whether you are just getting started or a
tech expert.

--------------------------------------------------------------------------------


Show All


BROWSE FAQS

Find answers to top Tracfone questions to learn all the benefits we have to
offer.

--------------------------------------------------------------------------------

eSIMGetting StartedManaging Your Account611611 Services
Show All


NEED HELP TROUBLESHOOTING?

Not sure what you need? Let our automated support get you to the answers you’re
looking for.

--------------------------------------------------------------------------------

ActivationTroubleshootingRefillPort Number
Chat with Support


WELCOME CENTER

Have a new phone and want to know how to transfer your data (select old phone
and new phone) or want to know more about your new plan, products, and more -
start here.

--------------------------------------------------------------------------------


iPhone to Android

iPhone to iPhone

Android to iPhone

Android to Android


COMMON TOPICS AND QUESTIONS

How do I enable LTE?

By default, your phone is set to automatically choose the best available
network. If your phone is not connected to a network, you may be in an area
where service is not yet available or you may also be in an area with poor
wireless coverage.

If you are indoors, try moving closer to a window or the perimeter of the
building, or try going outside.

If changing your location does not solve your problem, try restarting your phone
by turning it off and then on again.

NOTE: Not all Networks or Network Services are available on all devices or in
all areas.

--------------------------------------------------------------------------------

To verify your network, follow these steps:

NOTE: You must temporarily turn your Wi-Fi Connection to "Off."

 1. From the main screen, slide the screen up to display your apps.
 2. Locate and tap the "Settings" icon.
 3. Locate and tap "About phone."
 4. Tap "SIM status" or "Status information."
 5. Then, tap "SIM card status."
 6. Look under
    * "Mobile network state" for your current network state.
    * "Mobile voice network type" for your current network type.

--------------------------------------------------------------------------------

SAMSUNG DEVICES

To verify your network settings, follow these steps

 1. From the main screen, slide the screen up to display your apps.
 2. Locate and tap the "Settings" icon.
 3. Tap "Connections."
 4. Tap "Mobile networks."
 5. Tap "Network operators", the "Automatic" mode should be selected.

--------------------------------------------------------------------------------

OTHER ANDROID DEVICES

To verify your network settings, follow these steps

 1. From the main screen, slide the screen up to display your apps.
 2. Locate and tap the "Settings" icon.
 3. Tap "Network" or "Network & internet."
 4. Tap "Mobile network."
 5. If necessary, tap "Advanced" to view additional options.
 6. Under "Network" or "Networker Operator," the "Automatically select network"
    option should be switched to "On."

How do I perform a Factory Data Reset on my device?

You may find the need to perform a Factory Data Reset in the event that your
device is malfunctioning in ways that can't be fixed by more basic
troubleshooting steps, such as rebooting the device, uninstalling apps that
aren't working properly, or wiping the cache partition. A Factory Data Reset can
also be performed if you want to restore your device to its default settings.

Performing a Factory Reset will permanently delete all user data on the
smartphone or tablet. Be sure to back up your data before performing a Factory
Reset.

Before performing a reset, if your device is operating on Android 5.0 (Lollipop)
or higher, please remove your Google Account (Gmail) and your screen lock. If
the Google Account is not removed, the device will enter the Google Reactivation
Lock.

 1. From the main screen, slide the screen up to display your apps.
 2. Locate and tap the "Settings" icon.
 3. Locate and tap "System."
 4. Tap "Reset options."
 5. Tap "Erase all data (factory reset)."
 6. A message will appear with a description of the data that will be erased. If
    you would like to proceed, tap "Erase all data."
 7. A warning message will appear. After you read it, tap "Erase all data" to
    continue. Your phone will begin the reset process. It will shut off and
    power back on automatically.

What do I do if my smartphone/tablet is freezing or running slow?

There are a few issues that may cause your device/tablet to freeze or run
slowly:

 * Damage to the device
 * 3rd party applications not working properly
 * Device storage running low




If your device is freezing or running slowly, please follow the troubleshooting
steps below:




Did you reboot your device?

Power your device off for 30 seconds and remove the battery if applicable.




Does your device have any physical/liquid damage?

If yes, then you will need to contact the manufacturer for service.




Did you close all running applications?

Try closing any apps that are not currently in use.




Is your device's memory full or close to it?

Try deleting photos and other media files that you no longer need in order to
free up storage space.




Did you reset the application preferences of your device?

Try resetting your application preferences.




Did you recently download any 3rd party applications since this issue began?

Try uninstalling any recently installed apps.




Did you check the system for any updates?

Try installing any available software updates.




Have you tried wiping the cache partition of your device?

Try wiping the cache partition.




Have you attempted to Factory Reset your device?

Try performing a Factory Data Reset.




Use our automated assistant to quickly resolve this issue.







Technical Support

Can I activate my eSIM when I set up my phone?

No, eSIM activation during the set up of an iPhone SE 3rd Generation, iPhone 12
series, iPhone 13 series, iPhone 14 series, and or iPhone 15 series is not
supported. After you set up your new device, and once at the home screen, you
can activate/transfer/upgrade your eSIM through our activation process.

How can I request a new SIM Card?

Request a SIM card online, or call us at 1-866-667-6437. California residents
call 1-888-899-8789.

Show All


CAN'T FIND WHAT YOU NEED?


CHAT WITH SUPPORT

Chat with one of our agents live. We will get back to you in a few minutes.

Chat with Support


CALL DIRECTLY

Need guided support? You can call us directly and we will help you.

Call Directly

Phone Support:

1-800-867-7183
Chat with Support
Call Directly

Main Line:



Phone Support:

1-800-867-7183


SIGN UP

to receive 15% OFF your first device*

ENTER

*Exclusions apply. Plan Purchase required. Max discount $100.

By entering your email address and submitting this form, you agree to receive
information, offers and promotions regarding Tracfone products and services. You
acknowledge being at least 13 years of age.


SELF-SERVICE TOOLS AVAILABLE 24/7

Check your balance, refill or manage plans and phones with our

611611 text feature.


CONNECT WITH US



 * Tracfone Blog

 * Tracfone Forum

 * Site Map

 * Contact Us

 * Affiliate Program

 * Become a Dealer

 * Terms and Conditions

 * Terms of Use

 * Privacy Policy

 * Privacy Central

 * Return Policy

 * Unlocking Policy

 * Code of Conduct

 * Accessibility

 * Mobile Identity Protection

 * Hearing Aid Compatibility

 * Your Privacy Choices

 * California Privacy Notice


SHOP

 * Phones

 * Plan & Services

 * Add-Ons & Global Calling Cards

 * Deals

 * Keep Your Own Phones

 * Protect Your Phone


CURRENT CUSTOMERS

 * Refill

 * Auto-Refill

 * Activate

 * Get Support

 * Track My Order

 * My Account


 * ABOUT TRACFONE

 * Why Tracfone?

 * Coverage Map

 * Find a Store

 * 5G

 * Lifeline Program

 * Verizon Migration

Tracfone utilizes the network with the most first place rankings in RootMetrics®
2H 2024 5G reliability assessments of 125 metros. Results may vary. Not an
endorsement.

Service Plans are compatible with both 4G LTE and 5G Network.

A month equals 30 days. Prices do not include fees or taxes.

†4G LTE capable device required. Actual availability, coverage and speed may
vary.5G access requires a 5G-capable device in a 5G coverage area.

*Unlimited Carryover®: For Unlimited Talk & Text Smartphone plans, any unused
data after your service end date will carryover to the next cycle if active
service is maintained and in use with any Unlimited Talk & Text Smartphone plan.
For other service plans, any unused minutes, texts and data will not expire as
long as any Tracfone service plan is active and in use within any six-month
period.

Smartphone plans do not triple.

Add-on cards: Service must be active and in use within any six month period.

Basic International calling to over 100 destinations. Click here International
Long Distance- More details: for more details.

§The $10 Global Calling Card must be combined with another Tracfone Service Plan
to work. International long distance service is available to select destinations
only, which are subject to change at any time. Calls must originate from the US
or Puerto Rico only. No international roaming allowed. Only for personal use.
Calls are billed in one-minute increments. Airtime minutes will be deducted plus
the cost of the International call. Rates are subject to change without prior
notice. Card benefits expire after 180 days of last use or 30 days after your
service is suspended, whichever occurs first.

Keep Your Own Phone (KYOP): Capable device required. Actual availability,
coverage and speed may vary. Plans and SIM Kits sold separately.

∞Credit card required for enrollment. Auto-Refill available on select plans
only.

Unlimited Talk & Text Auto-Refill Promotion: Promo offer applies only to new
Auto-Refill enrollments on Tracfone 30-Day Unlimited Plans. $5 off the first two
months of enrollment. Credit or debit card and account required for enrollment.

When downloading and using the My Account App, standard data rates may apply.
Balance information may be transmitted with a delay and may not reflect actual
account balances.

Android, Google Play and other marks are trademarks of Google Inc. The Android
robot is reproduced or modified from work created and shared by Google and used
according to terms described in the Creative Commons 3.0 Attribution License.

Reward Points can only be applied towards an eligible Tracfone plan when you
accumulate the total amount of points needed. Reward Points have no cash value
and cannot be transferred to another customer. Additional terms and conditions
apply.

Discounts vary by merchant, location and offer; subject to availability. Offers
may change without notice. Total savings vary based on the number of discounts
and coupons redeemed and value of offers.

≈Hotspot only available if current service is with an active $40 Unlimited Talk
and Text plan. Plan allocates up to 8GB of data for hotspot or data usage.

Tracfone is a registered trademark of TracFone Wireless, Inc., a Verizon
company. © 2024 TRACFONE. All other trademarks, service marks, and trade names
referenced in this site are the property of their respective owners.




Customer Support, Tutorials and FAQs - Tracfone





Opens in new window
PDF Download
Word Download
Excel Download
PowerPoint Download
Document Download
Explore your accessibility options


close carousel

#session_pageviews_1

#test_group_lightbox_enabled

#capture_slider_active

#capture_lightbox_active